The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/28/2016.

ITS Services Status


RESOLVED: Canvas Running in Degraded Status
Service Restored

2:58 PM Aug 26, 2014
We took a range of steps to address the slowness some users experienced in Canvas yesterday. About 15% of Canvas users were impacted at some point in the day. We addressed several root-cause issues that should result in improved performance for affected users today.


1:54 AM Aug 26, 2014
Canvas Status Update

Urgent maintenance complete

The urgent maintenance event announced earlier is complete. Users can now access and use Canvas again.

Thanks,
Canvas Support


12:59 AM Aug 26, 2014
Canvas Status Update
Brief (less than 5 minutes) urgent maintenance event overnight

Starting at about 2:00 AM Eastern Time (1:00 AM Central Time) this morning, we will perform a series of very brief urgent maintenance events. Your users will be unable to access Canvas for about five minutes between 2:00 AM ET and 4:00 AM ET (1:00 AM and 3:00 AM Central Time). We will send you a notice when the event affecting your instance is complete.

The purpose of this event is to bring upgraded hardware online to serve your instance of Canvas. A small percentage of Canvas users experienced slowness in the application at points today; this is a preventative step to ensure that performance is normal for all users as usage increases.

Thanks for all you do to serve your users! It’s a privilege to work with you.

Canvas Support


11:55
As of 11:00 am today Canvas has been running slowly and is now confirmed to be running in degraded status. This impacts all canvas users.


Last updated on Aug 26, 2014 3:03 PM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!