The University of Texas at Austin

ITS Services Status


RESOLVED:  Office 365 customers unable to access Exchange services from off-campus
Service Restored

As of 11:00, ISP issues affected some customers access to O365 Outlook.

As of 11:54, Microsoft Engineers rerouted traffic to restore service and continue to validate service health.

As of 12:00, Emails have been confirmed to be transmitting between external providers and O365 Outlook.

O365 Outlook service is believed to have been restored for UT Austin at this time. 

Email delivery to O365 Outlook may have been delayed, but is now processing.


As of 11:54 via MS

Current Status: Microsoft engineers have rerouted traffic to restore service and are validating service health at this time.

Customer Impact: Affected customers may be unable to access the Exchange Online service.

Next Update: Thursday, August 28, 2014 at 6:00 PM UTC


11:47
Microsoft posted a service alert at 11:00 AM CDT:

Engineers have identified a potential Internet Service Provider (ISP) issue affecting some customers ability to access the Exchange Online service. Affected customers may be unable to access the Exchange Online service.

Next update is scheduled for 12:00 PM CDT.


11:42
The help desk is now receiving numerous calls from users off-campus unable to access Exchange Online. Some users appear to be able to access their mailbox through Outlook Web App but not through clients, while others report the opposite.


Last updated on Aug 28, 2014 11:56 AM

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!