The University of Texas at Austin

ITS Services Status

RESTORED: UT Lists E-Mail Delivery Interruption

Service Restored

The problem that caused some UT Lists e-mails to be lost has been identified and fixed.

List owners might have received “high bounce rate” errors resulting from the earlier e-mail loss. The errors have been eliminated. If you receive a “high bounce rate” error for your list after 2 pm on Dec. 4, e-mail .(JavaScript must be enabled to view this email address).


Between 5 and 8:30 a.m. on December 4, 2007, approximately 450 outgoing e-mail messages sent through UT Lists were not delivered. Some of these messages were lost and are not recoverable.

Messages sent during this timeframe might need to be re-sent. A temporary solution is in place to ensure that more messages are not lost. ITS will communicate new information about the situation as it becomes available.

Last updated on Dec 5, 2007 9:02 AM