The University of Texas at Austin
As part of the Web Central Services Retirement project, the ITS website will be retired. Information about IT services will be replaced by two new sites, IT@UT and UT ServiceNow, and ITS departmental information will be migrated to a new location. All changes will be completed by 7/19/2016.

ITS Services Status

Restored: Campus E-mail Slowdown
Service Restored

The e-mail backlog was cleared out by 5:11 p.m. Staff deleted all copies of the 28 megabyte message that caused the backlog and restored the system by 5:27 p.m.

Systems staff have identified the cause of the backlog and are working to clear out the problem.

All services that relay their outbound mail via are affected.  This includes UMBS, AEMS, UTS, UTlists, the mail handlers for, and almost every other ITS-managed mail service. Dumb devices like scan-to-email devices, which use, are also affected because both use the same underlying hardware.

Mail inbound from the Internet is not directly affected, since that is handled by separate hardware. However, people who forward their inbound mail from one service to another will see their inbound mail affected because of the forwarding.

At approximately 2:50 p.m. on Wednesday, July 2, 2008, the machines that filter campus e-mail became backlogged. As a result, any interservice e-mail delivery (for example, e-mail between a account and an account, or any e-mail to an outside service provider) will be significantly delayed.

The problem is being investigated at this time.

Last updated on Jul 2, 2008 5:54 PM

We Can Help

Get help from an expert:

* UT Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!