The University of Texas at Austin

ITS Services Status

Restored: Campus E-mail Slowdown

Service Restored

The e-mail backlog was cleared out by 5:11 p.m. Staff deleted all copies of the 28 megabyte message that caused the backlog and restored the system by 5:27 p.m.


Systems staff have identified the cause of the backlog and are working to clear out the problem.

All services that relay their outbound mail via outbound.mail.utexas.edu are affected.  This includes UMBS, AEMS, UTS, UTlists, the mail handlers for @its.utexas.edu, and almost every other ITS-managed mail service. Dumb devices like scan-to-email devices, which use relay.mail.utexas.edu, are also affected because both use the same underlying hardware.

Mail inbound from the Internet is not directly affected, since that is handled by separate hardware. However, people who forward their inbound mail from one service to another will see their inbound mail affected because of the forwarding.


At approximately 2:50 p.m. on Wednesday, July 2, 2008, the machines that filter campus e-mail became backlogged. As a result, any interservice e-mail delivery (for example, e-mail between a mail.utexas.edu account and an austin.utexas.edu account, or any e-mail to an outside service provider) will be significantly delayed.

The problem is being investigated at this time.

Last updated on Jul 2, 2008 5:54 PM