The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/26/2015
4:43 PM
VoIP Session Border Controller (SBC) switchovers today…
Under Investigation

3/26/15 4:44 PM
At 3:50pm the active VoIP Session Border Controller (SBC) failed and the system switched to the other SBC.

Subsequently the newly active SBC developed instability that may cause VoIP phones across campus to become dormant for up to 5 minutes.  Upon recovery, the phones appear to function normally, but the instability may recur.

Vendor staff is engaged with Voice Services staff on an emergency basis to resolve this issue.

We apologize for the inconvenience.


3/24/15 5:05 PM
We have had 3 switchovers today of the redundant Session Border Controllers – 9:44, 15:54 and 16:41.  This is not normal behavior.  We have engaged the vendor and the situation is under investigation.

3/26/2015
2:29 AM
RESOLVED: Emergency maintenance for SharePoint 2010 service Extension
Service Restored

02:29 AM 03/26/2015
Maintenance window is concluded.


01:05 AM 03/26/2015
Maintenance window is extended until 02:15 AM


11:28 PM 03/25/15
Maintenance begins now [11:25 PM]


1238   3/25/15
Tonight between 11:15 PM and 1:15 AM, there will be an emergency maintenance window for SharePoint 2010 site collections.    During this time,  SharePoint will experience intermittent outages.  It is suggested that no one access their site collections during this maintenance.  If your site collection contains the following URLs it will be impacted by the maintenance:

athleticsdept.com
ciishare.construction-institute.org
share.law.utexas.edu
sharepoint.pip.org
sp.austin.utexas.edu

3/25/2015
8:56 PM
University Wiki Service slow or unresponsive
Service Functioning, Temporary Solution in Place

8:50 PM 3/25/15
ITS staff implemented changes to the University Wiki Service last week for potential performance and stability improvements but continue to monitor the service for issues. The next update will be Mon., March 30.


2:34pm 3/13/15
The University Wiki Service continues to experience periods of slowness or unavailability. ITS staff have been testing potential improvements for performance and stability and plan to deploy the changes during the scheduled maintenance window on Tuesday, March 17. ITS will monitor the service for a week after implementing the changes and provide an update on Wednesday, March 25.


5:31 3/10/15 PM
ITS staff continue to monitor the University Wiki Service and to investigate the root cause of the issues. The next update will be Friday, March 13.


4:57 3/9/15
The University Wiki Service continues to experience periods of slowness or unresponsiveness although these issues have been mitigated. ITS staff continue to investigate the root cause and to monitor the service. The next update will be Wednesday, March 11.


09:40 3/6/15
The University Wiki Service is still experiencing periods of slowness or unresponsiveness. ITS staff continue to monitor the service and investigate the issue. The next update will be Monday, March 9.


1404   3/5/15
The University Wiki Service has been restarted and is currently available. ITS staff will monitor the service while continuing to investigate the cause of the outages.


1343   3/5/15
As of approximately 1:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.

Past Service Interruptions

Upcoming Maintenance

<<< 03/22/2015 - 04/11/2015 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
22

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

9:00 AM - UTLogin routine maintenance

23

9:30 AM - UTLogin Expedited - Non-Disruptive Maintenance

2:00 PM - Utility Feeder Maintenance

4:05 PM - Group E-Mail Expedited Nondisruptive Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

9:00 PM - PyPE Production Maintenance - Expedited Non-Disruptive

10:30 PM - Wikis Index Maintenance

24

All Day - UT-V Maintenance: Non-Disruptive

2:00 PM - Utility Feeder Maintenance

10:00 PM - UT Web Weekly Planned Maintenance

25

All Day - UT-V Maintenance: Non-Disruptive

6:30 AM - UTLogin routine maintenance

7:00 AM - Document Repository - Host Maintenance

7:30 AM - Planned Disruptive TED Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

12:01 PM - CTL's Scanning Reports page maintenance

2:00 PM - Utility Feeder Maintenance

10:00 PM - UT Lists Planned Maintenance

26

All Day - UT-V Maintenance: Non-Disruptive

7:00 AM - XML Gateway security update

7:00 AM - Code Lager Monthly Maintenance

7:00 AM - Document Repository - Host Maintenance

8:00 AM - UTForge monthly application maintenance

10:30 AM - Planned DPUSER Maintenance

5:00 PM - Blog Service Weekly Maintenance

27

All Day - UT-V Maintenance: Non-Disruptive

10:00 AM - Video Security Maintenance

1:00 PM - Campus Red Hat Network Satellite Planned Maintenance

28

All Day - UT-V Maintenance: Non-Disruptive

29

All Day - UT-V Maintenance: Non-Disruptive

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

9:00 AM - UTLogin routine maintenance

30

All Day - UT-V Maintenance: Non-Disruptive

10:30 AM - WorldSpace 5.3.1 to WorldSpace 5.3.2

10:30 PM - Wikis Index Maintenance

31

All Day - UT-V Maintenance: Non-Disruptive

7:00 AM - UTDirect TEST/BETA Tomcat upgrade

1:30 PM - CTL's Classroom Scanning "Reports Output" page maintenance

10:00 PM - UT Web Weekly Planned Maintenance

1

6:00 AM - Planned Monthly MSSQL Maintenance

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

2

7:00 AM - PyPE Tools Maintenance

10:30 AM - Disable SSLv3 support on utdirect

3

10:00 AM - Video Security Maintenance

4

 

 

 

5

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

12:00 AM - Blackboard Weekly Maintenance

9:00 AM - UTLogin routine maintenance

6

3:30 PM - PyPE Non-Prod OS Maintenance

10:30 PM - Wikis Index Maintenance

7

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

10:00 PM - UT Web Weekly Planned Maintenance

8

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:30 AM - Javamail/FTPMail TEST/QUAL host OS patching

10:00 PM - UT Lists Planned Maintenance

9

5:00 PM - Blog Service Weekly Maintenance

10

10:00 AM - Video Security Maintenance

11

8:00 AM - Web Central Scheduled Maintenance

8:00 AM - UT Web Monthly Scheduled Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!