The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/28/2015
5:57 PM
RESOLVED: Emergency Maintenance on Bulk Mail and Urgent E-mail
Service Restored

1/28/15 5:57 PM
Maintenance complete.


1/28/15 5:17pm
Emergency maintenance will be performed on Bulk Mail and Urgent E-mail Systems beginning immediately. A brief downtime will occur.

1/28/2015
5:36 PM
BEGIN: Emergency Maintenance
Unplanned Maintenance

1/28/15 5:33pm
Beginning at 5:45 pm, we will begin emergency maintenance on the following services: Blogs, ITS Contracts, Wikis, WorldSpace.

A brief downtime will occur for each service.

1/28/2015
5:09 PM
Emergency TED Maintenance
Unplanned Maintenance

1/28/15 5:05pm
Maintenance will take place on the uTexas Enterprise Directory. LDAP searches and authentication will remain available, but updates will be interrupted for a brief window during the maintenance. This may delay some password resets for UT-EID accounts.
Start: Thursday, January 29, 2015 9:00 AM
End: Thursday, January 29, 2015 12:00 PM

1/28/2015
4:46 PM
RESOLVED: UT Web Emergency Maintenance
Service Restored

1/28/15 4:42pm
Maintenance has concluded.


1/28/15 3:44pm
UT Web will be performing emergency disruptive maintenance beginning immediately.
* Access to UT Web Panel administrative services will be briefly interrupted.
* End user content delivery will not be impacted.

1/28/2015
4:38 PM
Footprints: Emergency Maintenance
Unplanned Maintenance

1/28/15 3:39pm
Emergency maintenance will be performed on the FootPrints system tonight.
The service will be down for the duration of the maintenance.
Scheduled maintenance window:
01/28/2015 18:00 - 18:30

1/28/2015
3:28 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

1/28/2015
2:39 PM
RESOLVED: Intermittent Toopher two-factor authentication issues & Slowdowns
Service Restored

01/28/2015 2:36 pm
All issues have been addressed and the two-factor authentication system is operating normally at this time.


01/28/15 11:47 am
The vendor has implemented a fix to address the SMS issue and is investigating the other reported issues. 


01/28/15 10:32 am
At approximately 10:15 AM the two-factor authentication protecting all Payroll and W-2 information has sporadically been unable to pair customers using SMS or the Toopher application.
This means that some customers are not able to pair for the first time using SMS or the mobile Toopher application nor are some customers able to authenticate despite already being paired.
At this time we do not know of anyone having trouble authenticating or pairing using the OTPs.

The two-factor system is functioning in a degraded state but ITS is aware and working to resolve the issue.


01/28/15 10:31 am
The Toopher two-factor authentication system is experiencing intermittent issues affecting customers that use the SMS texting option. Vendor support has been engaged.

1/28/2015
11:58 AM
RESOLVED: COM4 slowdown
Service Restored

01/28/15 11:56 am
The issue causing the slowdown has been addressed and COM4 is back to normal.


1/28/15 11:45 am
The Develop instance of COM-PLETE is experiencing slowdowns, primarily in the Test and Qual environments.  Systems staff are investigating.

1/28/2015
10:42 AM
RESOLVED: Small number of emails from mainframe delayed
Service Restored

1/28/15 10:30am
The 67 delayed emails were sent out at 10:23 am today.


1/28/15 9:10am
Please consider this issue closed.

One (suspected junk) mail in particular caused a delay for about 60 messages, but this particular mail process is an offline/batch process with no strict delivery timeline.  The ~60 delayed messages will be sent by 11:00 AM today.

No real-time emails were affected and batch processing emails are going out normally at this time.


1/27/15 7:24pm
A small number of emails sent out from the UT mainframe via a “batch” email program (EMN$MAIL) are delayed.
ITS Systems staff are investigating.

1/28/2015
7:24 AM
RESOLVED: CATV Outage
Service Restored

1/28/2015 7:18am
This problem was resolved at about 1125 yesterday morning.


1/27/2015 11:21am
We are experiencing an outage on the CATV system.  We are working to restore service.

Past Service Interruptions

Upcoming Maintenance

<<< 01/25/2015 - 02/14/2015 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
25

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

9:00 AM - UTLogin routine maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

26

10:00 AM - UT-V Maintenance: Non-Disruptive

10:30 PM - Wikis Index Maintenance

27

7:00 AM - XML Gateway PROD host - drive removal

10:00 AM - UT-V Maintenance: Non-Disruptive

10:00 PM - UT Web Weekly Planned Maintenance

28

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

10:00 AM - UT-V Maintenance: Non-Disruptive

4:00 PM - TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance

5:00 PM - SDS-DD maintenance

5:00 PM - UT Direct Planned Maintenance

6:00 PM - Production ITS Central RAC OS Patching

10:00 PM - UT Lists planned maintenance

29

8:00 AM - Jabber Service Migration

9:00 AM - uTexas Identity Manager (TIM) Expedited Routine Maintenance

9:00 AM - UTLogin expedited, non-disruptive maintenance

9:00 AM - Emergency TED Maintenance

10:00 AM - UT-V Maintenance: Non-Disruptive

1:00 PM - Expedited - Non-Disruptive - UDC B UPS battery replacement

5:00 PM - Blog Service Weekly Maintenance

6:30 PM - Virtual ID Card Expedited, Non-Disruptive Maintenance

6:30 PM - ID Photo Gateway Expedited, Non-Disruptive Maintenance

6:30 PM - Student Photo Roster Expedited, Non-Disruptive Maintenance

30

10:00 AM - Video Security Maintenance

31

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - UTLogin routine maintenance

1

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Mainframe maintenance window

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - Document Repository interruption caused by monthly Cat1 MySQL maintenance

7:30 AM - Planned Monthly MySQL Maintenance

7:30 AM - UT Lists planned maintenance (MySQL)

9:00 AM - UTLogin routine maintenance

2

7:30 AM - TRAC maintenance window

3:30 PM - PyPE Non-Prod OS Maintenance

10:30 PM - Wikis Index Maintenance

3

7:00 AM - Monthly JIRA Application Maintenance

9:30 PM - XML Gateway PROD - quarterly host OS patching

10:00 PM - Web Central Biweekly Scheduled Maintenance

10:00 PM - UT Web Weekly Planned Maintenance

4

6:00 AM - Planned Monthly MSSQL Maintenance

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:30 PM - Document Repository - quarterly PROD host patching

5

7:00 AM - Pype Django upgrade

5:00 PM - Blog Service Weekly Maintenance

6

10:00 AM - Video Security Maintenance

7

 

 

 

8

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

9:00 AM - UTLogin routine maintenance

9

10:30 PM - Wikis Index Maintenance

10

8:00 AM - UTForge quarterly OS maintenance

10:00 PM - UT Web Weekly Planned Maintenance

11

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

10:00 PM - UT Lists planned maintenance

12

5:00 PM - Blog Service Weekly Maintenance

13

10:00 AM - Video Security Maintenance

14

8:00 AM - Web Central Scheduled Maintenance

8:00 AM - UT Web Monthly Scheduled Maintenance

8:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!