The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/20/2014
2:46 PM
RESOLVED:Phone and email support for Canvas down
Service Restored

2:45
Canvas Status Update
RESOLVED - Help request submission to Canvas Support functional via all methods again - 10/20/14
Email support is up and functional again. We have begun receiving email communication from Canvas users again and our own tests confirm functionality as well. All supported methods of help request submission are functioning as expected. We apologize for any frustration this caused your users.

Please don’t hesitate to contact us if you continue to experience an issue with any method of submitting a help request to Canvas Support.


2:05pm
Canvas Status Update
Users still unable to contact Canvas Support via email, works intermittently - 10/20/14
Zendesk is continuing to experience an issue with email processing causing issues with reaching Canvas Support via email. We have seen some emails make it through though it is still very intermittent at this time. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:32
Phone lines, webform help submissions and LiveChat support (for schools with chat support) remain functional; however, email support remains down. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:15
Phones back online; Users still unable to contact Canvas Support via email - 10/20/14
Phone lines are back up and functioning though email support is still down. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 15 minutes


12:54
We just became aware of a Zendesk issue that is preventing users from reaching Canvas Support via the support phone lines or via email. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re investigating the problem with Zendesk and will provide more information in the next 15 minutes.

10/18/2014
1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 10/19/2014 - 11/08/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
19

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin routine maintenance

12:00 PM - F5 Load Balancer Maintenance

20

9:00 AM - Urgent Email Planned Maintenance

10:00 AM - Re-enable HA in UT-V Enterprise cluster

12:01 PM - CTL's "Scanning Reports" page

6:00 PM - Group E-Mail Planned Maintenance

21

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - UT Web Weekly Scheduled Maintenance - Cycle 2

22

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

12:01 PM - CTL's Credit by Exam System Maintenance

5:00 PM - UT Direct Planned Maintenance

10:00 PM - UT Lists planned maintenance

23

7:00 AM - Update UTLOGIN web agent for Windows Web Hosting with UTLOGIN

8:00 AM - UDC B Access Floor Tile Cleaning

8:00 AM - UTForge monthly application maintenance

5:00 PM - Blog Service Weekly Maintenance

24

10:00 AM - Video Security Maintenance

10:00 PM - SharePoint 2013 Upgrade

25

7:00 AM - EWDE Maintenance

8:00 AM - Footprints planned maintenance for OS patching

10:00 PM - SharePoint 2013 Upgrade

26

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin routine maintenance

7:00 PM - UT-V Enterprise cluster rescan event

27

 

 

 

28

7:00 AM - XML Gateway PROD - quarterly host OS patching

10:00 AM - Upgrade Development ITS RAC Oracle Grid Infrastructure to 12.1.0.2

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

29

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

30

5:00 PM - Blog Service Weekly Maintenance

31

10:00 AM - Video Security Maintenance

10:00 PM - SharePoint Maintenance (Fri)

1

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

2

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

9:00 AM - UTLogin routine maintenance

3

3:30 PM - PyPE Non-Prod OS Maintenance

4

7:00 AM - Monthly JIRA Application Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - UT Web Weekly Scheduled Maintenance - Cycle 2

5

6:00 AM - Planned Monthly MSSQL Maintenance

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:30 PM - Document Repository - quarterly PROD host patching

10:00 PM - UT Lists planned maintenance

6

5:00 PM - Blog Service Weekly Maintenance

7

10:00 AM - Video Security Maintenance

10:00 PM - SharePoint Maintenance (Fri)

8

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

8:00 AM - Web Central Scheduled Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!