The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/22/2014
4:29 PM
Extended processing time on certain Canvas imports and exports
Under Investigation

2:33
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!

10/22/2014
3:54 PM
RESOLVED: Emergency Maintenance for UTBackup Service
Service Restored

15:52
Maintenance is complete and normal operations have been restored.


1441
Some UTBackup customers may experience an interruption in service as SSL certificates are updated on some of the appliances. Backups will automatically resume when the appliances restart but any restorations will have to be manually restarted.

10/22/2014
3:33 PM
RESOLVED: Resnet and DHFS Network Down
Service Restored

15:30
Service to Resnet and DHFS networks has been restored.


Resnet and the DHFS networks are down. This affects all wired and wireless access in all residence halls. Networking staff are on-site and
working to restore services.
In addition, DHFS servers that are in their server room in the residence halls are also unavailable. This includes Bevo Bucks and services that
may use it (e.g. UT Print).


Resnet and the DHFS network are down. Networking staff are investigating. This affects all wired and wireless access in all residence halls.

10/22/2014
10:57 AM
RESOLVED:Multi Factor Authentication (Toopher) intermittent outages
Service Restored

10:47
The time window for these issues relate directly to the UT Direct maintenance event and code rollback that caused intermittent outages for UT Direct.


The ITS monitoring system has indicated that the Multi-factor Authentication service Toopher is experiencing intermittent outages this morning.  ITS Applications staff is monitoring the service and is contacting the vendor for more information.

10/22/2014
10:57 AM
RESOLVED: UTLogin monitoring reporting errors
Service Restored

10:49
The errors that we observed occurred in a time window that relate directly to the UT Direct maintenance and code rollback event that caused intermittent outages for UT Direct this morning.
http://www.utexas.edu/its/events/event/6681/
We believe that no customers, other than those on UT Direct, experienced any interruption in service from UTLogin.


UTLogin monitoring endpoints are reporting intermittent errors. ITS Applications staff is investigating.

10/22/2014
10:40 AM
Issues with Task Manager and Natural on the Web?
Under Investigation

1035
The changes made during this maintenance event for UT Direct have been rolled back as of 10:20AM.

There were intermittent disruptions to some components within UT Direct from 10:00 to this point.

10/21/2014
6:30 PM
RESOLVED: Some users experiencing Office 365 connectivity issues
Service Restored

6:26pm
Microsoft engineers report that the affected portion of Office 365 infrastructure has been repaired and returned to service.  Ongoing testing will be conducted by ITS Systems staff to ensure the quality of the service.  This issue can be considered resolved at this time.


5:00pm
Microsoft engineers have shifted Office 365 traffic to unaffected servers in an attempt to mitigate the impact of the issue on users.  We continue to recommend that users experiencing this issue use of the Outlook Web App (https://office365.austin.utexas.edu/).  ITS Systems staff will continue to monitor this issue and will provide further updates as they occur.  The next update will be posted at 7:00 PM.


4:00pm
Microsoft has determined that a portion of capacity that facilitates connections to Office 365 from desktop mail clients is degraded.  We continue to recommend that affected users make use of the Outlook Web App (https://office365.austin.utexas.edu/).  The next update will be posted at 5:00 PM.


3:00pm
Working with ITS Systems staff, Microsoft has determined that this issue is affecting connectivity for a large number of users in the Office 365 environment.  Microsoft engineers are investigating the root cause in pursuit of a resolution.
At this time, ITS recommends that users experiencing difficulties use the Outlook Web App (https://office365.austin.utexas.edu), which appears to be functioning correctly.  The next update will be posted at 4:00 PM.


2:07pm
ITS Systems Staff have opened a critical severity support case with Microsoft, and the investigation is ongoing.  Next update: 3:00 PM.


1:14pm
The ITS Help Desk has received calls from several users experiencing poor sync performance and/or issues connecting to mailboxes in Office 365.  ITS Systems staff are investigating, and are reaching out to Microsoft for additional support.

Past Service Interruptions

Upcoming Maintenance

<<< 10/19/2014 - 11/08/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
19

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin routine maintenance

12:00 PM - F5 Load Balancer Maintenance

20

9:00 AM - Urgent Email Planned Maintenance

10:00 AM - Re-enable HA in UT-V Enterprise cluster

12:01 PM - CTL's "Scanning Reports" page

6:00 PM - Group E-Mail Planned Maintenance

21

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - UT Web Weekly Scheduled Maintenance - Cycle 2

22

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

10:00 AM - Update to utdirect configuration

11:45 AM - DEFINE Internals/Enterprise Workflow Expedited Maintenance

12:01 PM - CTL's Credit by Exam System Maintenance

5:00 PM - UT Direct Planned Maintenance

23

7:00 AM - Update UTLOGIN web agent for Windows Web Hosting with UTLOGIN

8:00 AM - UDC B Access Floor Tile Cleaning

8:00 AM - UTForge monthly application maintenance

5:00 PM - Blog Service Weekly Maintenance

24

10:00 AM - Video Security Maintenance

10:00 PM - SharePoint 2013 Upgrade

25

7:00 AM - EWDE Maintenance

8:00 AM - Footprints planned maintenance for OS patching

10:00 PM - SharePoint 2013 Upgrade

26

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin routine maintenance

7:00 PM - UT-V Enterprise cluster rescan event

27

 

 

 

28

7:00 AM - XML Gateway PROD - quarterly host OS patching

7:30 AM - Virtual ID Card Non-Disruptive Maintenance

7:30 AM - ID Photo Gateway Non-Disruptive Maintenance

7:30 AM - Student Photo Roster Non-Disruptive Maintenance

10:00 AM - Upgrade Development ITS RAC Oracle Grid Infrastructure to 12.1.0.2

12:01 PM - CTL's Credit by Exam System Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

29

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

2:30 PM - Planned Disruptive TED Maintenance

30

5:00 PM - Blog Service Weekly Maintenance

31

10:00 AM - Video Security Maintenance

10:00 PM - SharePoint Maintenance (Fri)

1

7:00 AM - EWDE Maintenance

2

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

9:00 AM - UTLogin routine maintenance

3

3:30 PM - PyPE Non-Prod OS Maintenance

4

7:00 AM - Monthly JIRA Application Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - UT Web Weekly Scheduled Maintenance - Cycle 2

5

6:00 AM - Planned Monthly MSSQL Maintenance

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:30 PM - Document Repository - quarterly PROD host patching

10:00 PM - UT Lists planned maintenance

6

5:00 PM - Blog Service Weekly Maintenance

7

10:00 AM - Video Security Maintenance

10:00 PM - SharePoint Maintenance (Fri)

8

7:00 AM - EWDE Maintenance

8:00 AM - Web Central Scheduled Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!