The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 05/01/2016 - 05/21/2016 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
1

12:00 AM - Mainframe maintenance window

12:00 AM - Austin Disk Services Planned Maintenance Window

7:00 AM - JIRA Application Maintenance

9:00 AM - UTLogin Non-Disruptive Maintenance

7:30 PM - Expideited Non-Disruptive Austin Disk Maintenance

2

9:00 AM - Oracle Exadata Dev/QA Patching

10:00 AM - Video Security Maintenance

5:00 PM - Stache Planned Maintenance Window

6:00 PM - Telecore Reconfiguration - Phase 3

7:30 PM - Expideited Non-Disruptive Austin Disk Maintenance

3

7:00 AM - JIRA Application Maintenance

7:00 AM - Load balancer upgrade to UTDirect

6:00 PM - Wikis Weekly Maintenance

6:00 PM - Telecore Reconfiguration - Phase 4

7:30 PM - Expideited Non-Disruptive Austin Disk Maintenance

8:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - SharePoint Maintenance - Tuesday

4

6:30 AM - UTLogin Non-Disruptive Maintenance

5:00 PM - UT Directory and UT Search Scheduled Maintenance

9:30 PM - Document Repository - quarterly PROD host patching

10:00 PM - UT Lists Planned Maintenance

5

8:00 AM - ITS Website Maintenance

6

 

 

 

7

8:00 AM - Footprints Weekly Maintenance

8

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin Non-Disruptive Maintenance

9

10:00 AM - Video Security Maintenance

6:00 PM - UT-V secondary cluster scheduled maintenance

10

8:00 AM - ITS Website Maintenance

6:00 PM - Wikis Weekly Maintenance

8:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

11

6:30 AM - UTLogin Non-Disruptive Maintenance

5:00 PM - UT Direct Planned Maintenance

5:00 PM - UT Directory and UT Search Scheduled Maintenance

6:30 PM - UT-VMG scheduled maintenance

12

7:00 AM - PyPE Tools Maintentance

8:00 AM - ITS Website Maintenance

5:00 PM - Blog Service Weekly Maintenance

13

 

 

 

14

8:00 AM - Footprints Weekly Maintenance

8:00 AM - Web Central Monthly Scheduled Maintenance

6:30 PM - UT-V Prod scheduled maintenance

15

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin Non-Disruptive Maintenance

12:00 PM - F5 Load Balancer Maintenance

16

10:00 AM - Video Security Maintenance

17

6:00 PM - Virtual ID Cards Planned Outage

6:00 PM - ID Photo Gateway Planned Outage

6:00 PM - Wikis Weekly Maintenance

6:00 PM - Student Photo Roster Planned Outage

8:00 PM - UT Web Weekly Planned Maintenance

18

6:30 AM - UTLogin Non-Disruptive Maintenance

6:30 AM - ITS Website Maintenance

6:30 AM - University Wiki Service DB maintenance

6:30 AM - ITS MySQL Planned Quarterly Maintenance

8:00 AM - UTForge quarterly OS maintenance

5:00 PM - UT Directory and UT Search Scheduled Maintenance

10:00 PM - UT Lists Planned Maintenance

19

7:00 AM - PyPE Tools Maintenance

8:00 AM - ITS Website Maintenance

9:00 AM - Planned Shibboleth Maintenance

5:00 PM - Blog Service Weekly Maintenance

20

 

 

 

21

8:00 AM - Footprints Weekly Maintenance

9:00 AM - UTLogin Non-Disruptive Maintenance


  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!