The University of Texas at Austin

ITS Services Status

Current Service Interruptions

2/5/2016
7:41 AM
Loss of UTDirect / Apply Texas redundancy
Under Investigation

2/5/2016 7:38 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has almost finished duplicating the load balancing environment.  Only one non-production service (dpdev1.dp.utexas.edu) remains to be configured.  We successfully transitioned a non-production service (beta.dp.utexas.edu) to the new load balancing environment and it is working correctly.

All remaining services will be migrated to the new load balancing environment during the scheduled Mainframe maintenance window on Sunday (2/7) from midnight to 1:00 am.  UTDirect and Apply Texas would normally be unavailable during this time so there will be no additional impact as a result of the migration.

The active load balancer continues to process traffic normally.  There has been no impact to production services.  The next update will be on Monday (2/8).


2/4/16 7:44 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems has completed configuration of production services on a new load balancing environment.  Work continues for configuring non-production services.
The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Friday (2/5).


2/3/16 10:25 AM
UTDirect and Apply Texas are still in a degraded state.  Replacement equipment is in place.  ITS Systems is working to configure it.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Thursday (2/4).


2/2/16 7:17 AM
UTDirect and Apply Texas are still in a degraded state.  ITS Systems are working to build a replacement load balancer pair.  The active load balancer continues to function normally.  There has been no impact to production services.  The next update will be on Wednesday (2/3).


1/29/16 3:58 PM
UTDirect and Apply Texas are in a degraded state due to the failure of a standby load balancer.  The active load balancer for these services is still functioning and processing traffic normally.  There has been no impact to production services.

ITS Systems staff are making preparations to replace the failed unit.  The next update will be on Monday (2/1).

2/4/2016
3:08 PM
Qual and beta UTdirect loadbalancer switch
Unplanned Maintenance

2/4/2016 3:05 PM
Beta.dp.utexas.edu has been moved to the new loadbalancer pair, there were issues moving qual, so it will be migrated on Sunday along with the other utdirect environments.


2/4/2016 1:55 PM
We will be moving the beta.dp.utexas.edu and qual.its.utexas.edu servers to a new loadbalancer pair to restore high availability. We will be conducting this emergency switch at 2:30pm today. You may experience a brief interruption, less than 1 or 2 minutes. If you experience any issues, please email ait-sysadmins@utlists.utexas.edu.

We plan on moving dpdev1 and prod UTdirect during the monthly mainframe restart this Sunday at midnight so as to not affect any production services.

Further details about this issue available at:
http://www.utexas.edu/its/alerts/main.php

Past Service Interruptions

Upcoming Maintenance

<<< 01/31/2016 - 02/20/2016 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
31

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin Non-Disruptive Maintenance

1

10:00 AM - Video Security Maintenance

2

6:30 AM - JIRA Application Maintenance

7:00 AM - SDS Maintenance

8:30 AM - ID Photo Gateway Non-Disruptive Maintenance

8:30 AM - Virtual ID Cards Non-Disruptive Maintenance

8:30 AM - Student Photo Roster Non-Disruptive Maintenance

9:00 AM - uTexas Identity Manager (TIM) PROD Routine Maintenance

5:00 PM - UT-VMG Certificate Refresh

5:00 PM - ITS Website Maintenance

8:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

3

6:30 AM - UTLogin Non-Disruptive Maintenance

5:00 PM - UT Directory and UT Search Scheduled Maintenance

9:30 PM - Document Repository - quarterly PROD host patching

4

7:00 AM - PyPE Tools Maintentance

7:30 AM - Two Factor Authentication Maintenance

8:00 AM - ITS Website Maintenance

2:00 PM - Planned Shibboleth Maintenance

5

 

 

 

6

8:00 AM - Planned Disruptive TED Maintenance

8:00 AM - Footprints Weekly Maintenance

9:00 AM - UTLogin Non-Disruptive Maintenance

7

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

8

10:00 AM - Video Security Maintenance

9:30 PM - Doc Repo PROD filer migration

9

6:00 PM - Wikis Weekly Maintenance

8:00 PM - UT Web Weekly Planned Maintenance

10

6:30 AM - UTLogin Non-Disruptive Maintenance

6:45 AM - JIRA Maintenance

8:00 AM - UTForge quarterly OS maintenance

5:00 PM - UT Directory and UT Search Scheduled Maintenance

6:00 PM - NFS Appliance maintenance

10:00 PM - UT Lists Planned Maintenance

11

7:00 AM - PyPE Tools Maintenance

8:00 AM - ITS Website Maintenance

2:30 PM - ERP UI Planned Maintenance

3:00 PM - UDC-C N5K Bug fix

5:00 PM - Blog Service Weekly Maintenance

12

 

 

 

13

8:00 AM - Web Central Monthly Scheduled Maintenance

8:00 AM - Footprints Weekly Maintenance

14

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin Non-Disruptive Maintenance

15

10:00 AM - Video Security Maintenance

5:00 PM - CIS maintenance

16

5:00 PM - ITS Website Maintenance

6:00 PM - Wikis Weekly Maintenance

8:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

17

6:30 AM - UTLogin Non-Disruptive Maintenance

6:30 AM - Planned Quarterly Maintenance for ITS MySQL

5:00 PM - UT Directory and UT Search Scheduled Maintenance

18

7:00 AM - PyPE Tools Maintenance

7:00 AM - PyPE Tools Maintentance

8:00 AM - ITS Website Maintenance

5:00 PM - Blog Service Weekly Maintenance

19

 

 

 

20

8:00 AM - Footprints Weekly Maintenance


  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!