The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/24/2014
3:32 PM
University Wiki Service unresponsive
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/24/2014
12:42 PM
On-Going UT-V Storage Issue
Under Investigation

UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/24/2014
12:39 PM
RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
Service Restored

This issue is closed.


The 2 hosts have been rebooted and are now responsive in the UT-V management interface.  All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.


11:21
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.


10:32
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.


10:16
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.


10:14
UT-V Staff continue to work with VMware critical support on this issue.  Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.


08:15
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/24/2014
10:22 AM
RESOLVED:Wikis are slow or unresponsive
Service Restored

Wikis is back online. ITS staff will continue to monitor the service and investigate the root cause of the outage.


ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 07/20/2014 - 08/09/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
20

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

7:00 PM - SYSVOL migration to DFSR

21

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

9:00 AM - MSSQL SQL01: Passive node maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

11:00 AM - UTmail Signup Portal Maintenance

22

7:00 AM - XML Gateway PROD - quarterly host OS patching

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:00 AM - Central Web Authentication maintenance in Qual UT Direct

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - UTmail Signup Portal Expedited Maintenance

3:30 PM - UTmail Signup Portal Expedited Maintenance

10:00 PM - SharePoint Maintenance (Tue)

23

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:30 AM - SDS - Digital Download Service maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

24

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

8:00 AM - UTForge monthly application maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

5:00 PM - Blog Service Weekly Maintenance

25

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

9:00 AM - Group E-Mail Planned Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

9:00 AM - Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

26

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:00 AM - EWDE Maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

11:00 AM - UTLogin routine maintenance

6:00 PM - Domain Controller Operating System Upgrade

27

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - Update to DMG

28

6:00 PM - Domain Controller Operating System Upgrade

29

7:00 AM - Central Web Authentication maintenance in Beta UT Direct

7:15 AM - Virtual ID Card Non-Disruptive Maintenance

7:15 AM - Student Photo Roster Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

30

8:00 AM - ITS Website Non-Disruptive Maintenance

12:00 PM - Course Instructor Survey non-disruptive maintenance

12:01 PM - CTL's Credit by Exam system maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - UT Lists planned maintenance

31

6:30 AM - TRAC maintenance

6:30 AM - Two Factor Authentication System Routine Software Updates

8:00 AM - NOC A Generator service

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

1

12:01 PM - CTL's Credit by Exam System Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

2

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

6:00 PM - Domain Controller Operating System Upgrade

3

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

12:01 AM - SharePoint 2010 Maintenance

6:00 PM - Domain Controller Operating System Upgrade

4

3:30 PM - PyPE Non-Prod OS Maintenance

6:00 PM - Domain Controller Operating System Upgrade

5

7:00 AM - Monthly JIRA Application Maintenance

8:00 AM - beta.dp.utexas.edu Utlogin maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

6

6:00 AM - Monthly MSSQL Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

9:30 PM - Document Repository - quarterly PROD host patching

7

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

8

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

9

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

8:00 AM - Web Central Scheduled Maintenance

6:00 PM - Domain Controller Operating System Upgrade


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!