ITS Services Status
Current Service Interruptions
- Potential AEMS/Office 365 OS X attachment issues
Microsoft is continuing to work towards resolving an issue in which some customers using Mac Outlook or Entourage may be unable to send messages exceeding a size of 6 megabytes. An update to the latest build is being performed to remediate impact. Engineers have completed the deployment for over 90% of customers and expect to finish all deployment within the next 12-17 hours. The next update will be provided by December 11, 2013 at noon CST, or upon service restoration.
Microsoft continues to deploy the update to the affected environments. Their next update will be by 12/10/2013 7:00pm.
Microsoft is in the process of deploying the update to the affected environments. Their next update will be 12/10/2013 2:00pm.
Microsoft has received reports that some Office 365 customers using Mac Outlook or Entourage (and ITS suspects Apple Mail may be included since it uses the same protocol) may be unable to send message exceeding 6 megabytes. Microsoft is performing an update to remediate the impact. Microsoft will provide further information at 6:30pm CST.
- RESOLVED: Canvas Currently Down
Canvas does appear to be back up again, as of about 4:05.
We still do not have any information about what caused the outage, but it does appear to be Resolved.
Their support line confirms that they are currently having database issues. Estimated time to repair: 20 minutes.
As of 3:28pm today, December 10th, Canvas is not responding. Customers attempting to access Canvas through https://utexas.instructure.com/ will currently not be able to login or access their courses. The website will display a blank white page without errors as though it is attempting to load.
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