The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/19/2014
9:17 PM
Network Interruption
Under Investigation

Monitors alerted a network interruption between 17:06 and 17:09 for some services on campus during a change.  Staff are investigating the alerts, and will provide an update when more is known.

8/19/2014
4:03 PM
dpdev1 maintenance
Under Investigation

4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again tomorrow morning, Wednesday 8/20, at 10:00 AM or earlier if we have more information.

Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again at 4:00 PM or earlier if we have more information.

Again, developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.  Please continue to use the web interface for uploads, and stewards will update the list again at 12:00 PM.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.

The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.

Systems staff are investigating the issue and will send another message at 9:30 to update status.

8/19/2014
2:54 PM
RESOLVED:  University Wiki Service slow
Service Restored

University Wiki Service is once again operational.


As of approximately 2.30 pm, Help Desk staff observed that the University Wiki Service is currently down.


As of approximately 2:00 PM, ITS Help Desk staff observed noticeable slowdowns in loading of Wiki Service pages, with page loads taking upwards of 60 seconds.

8/13/2014
9:55 AM
Group Email Service Operating at Degraded State
Service Functioning, Temporary Solution in Place

0955
We have narrowed the scope of group email delivery problem to Office 365 recipients. ITS Systems staff have open a ticket with the vendor to troubleshoot this issue. We will update again as we receive information or resolution from the vendor. ITS Applications staff will continue to monitor the Group Email service closely.


4:28pm Tues 12 Aug
We are putting in place a work around at this time. Users of Group Email Service has been notified of the work around. Group Email Service is still operating at a degraded state.
ITS Applications and ITS Systems staff are still investigating.  Next update will be Wed 13 Aug at 10 am.


The University Group Email service is currently functioning, but at degraded state. Some emails are being sent but not delivered to Office 365 users.
ITS Applications Staff are currently investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 08/17/2014 - 09/06/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
17

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

18

9:00 AM - Urgent Email Planned Maintenance

2:00 PM - FC path maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

6:00 PM - Group E-Mail Planned Maintenance

19

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 AM - dpdev1.dp.utexas.edu Utlogin maintenance

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

20

6:30 AM - Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL

6:30 AM - XML Gateway outage (MySQL maintenance)

6:30 AM - Document Repository interruption caused by monthly Cat1 MySQL maintenance

6:30 AM - Blogs Planned Outage (MySQL Maintenance)

6:30 AM - Wikis Planned Outage (MySQL Maintenance)

6:30 AM - JIRA Dependency Maintenance (MySQL)

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

12:01 PM - CTL's Credit by Exam system Maintenance

2:30 PM - Planned Disruptive TED Maintenance

21

6:30 AM - Two Factor Authentication System Routine Software Updates

7:30 AM - TRAC maintenance

9:00 AM - Shibboleth Production Maintenance - Non-Disruptive

12:00 PM - Mainframe transfer service migration

5:00 PM - Blog Service Weekly Maintenance

6:30 PM - Session Border Controller Patching

22

8:00 PM - Austin AD DC maintenance

10:00 PM - SharePoint Maintenance (Fri)

23

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

24

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 PM - UTLogin routine maintenance

1:00 PM - PROD uTexas Identity Manager (TIM) Routine Maintenance

25

 

 

 

26

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

10:00 PM - SharePoint Maintenance (Tue)

27

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

10:00 PM - UT Lists planned maintenance

28

8:00 AM - UTForge monthly application maintenance

12:01 PM - CTL's Course Instructor Survey System Maintenance

5:00 PM - Blog Service Weekly Maintenance

29

12:01 PM - CTL's Course Instructor Survey System Maintenance

10:00 PM - SharePoint Maintenance (Fri)

30

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

31

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

1

7:30 AM - TRAC maintenance

3:30 PM - PyPE Non-Prod OS Maintenance

2

7:00 AM - Monthly JIRA Application Maintenance

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

3

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

4

5:00 PM - Blog Service Weekly Maintenance

5

10:00 PM - SharePoint Maintenance (Fri)

6

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!