The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/16/2015
12:59 PM
EID password reset malfunction
Under Investigation

4/16/15 12:57pm
Web-based EID password reset is malfunctioning for some users. The web interface is telling users “Your attempted answers are incorrect” after answering password reset questions correctly.

ITS Applications staff are currently investigating root causes.

While this issue remains under investigation, please advise users to reset their passwords via email at https://idmanager.its.utexas.edu.  Select ‘Find/Reset My Password’, enter a UT EID and press Continue. Select ‘Send me a password reset e-email’.  This will only work for users that have provided us an email address.


4/16/15 12:23pm
The EID password reset self-help is malfunctioning.

ITS Applications is investigating root causes.

4/9/2015
5:28 PM
Selfscan Unavailable
Service Functioning, Temporary Solution in Place

4/9/2015 5:25PM
Selfscan is now operational thanks to a workaround. However, the workaround disables the ability for users to create, modify, or view asset groups. The vendor is implementing a hotfix Friday (4/10) and the ISO will apply it when it becomes available.


4/9/2015 4:27PM
A change in the Selfscan API is causing a problem with authorizations. The ISO is currently working with the vendor to address this issue. We will update when more information becomes available.


4/9/15 2:16pm
The ISO has been made aware that Selfscan is currently unavailable for several users. We are researching the cause.

Past Service Interruptions

Upcoming Maintenance

<<< 04/12/2015 - 05/02/2015 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
12

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

7:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - ID Photo Gateway Planned Outage

7:00 AM - Student Photo Roster Planned Outage

7:00 AM - Virtual ID Card Planned Outage

7:00 AM - UTLogin routine maintenance

7:00 AM - Production ITS Central RAC Clusterware Security Patching

9:00 AM - UTLogin routine maintenance

10:00 AM - Campus Network Maintenance

13

 

 

 

14

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Expedited Cooling Tower Fan Motor Replacement

8:30 AM - UTLogin routine maintenance

9:00 AM - UDCB Network Refresh - Physical migration Z3

10:00 PM - UT Web Weekly Planned Maintenance

15

6:30 AM - Document Repository interruption caused by monthly Cat1 MySQL maintenance

6:30 AM - JIRA Dependency Maintenance (MySQL)

6:30 AM - UTLogin routine maintenance

6:30 AM - UT Lists planned maintenance (MySQL)

7:15 AM - Add one core to pype-prod-02

8:00 AM - ITS Website Non-Disruptive Maintenance

9:00 AM - UDCB Network Refresh - Physical migration Z3

9:30 AM - Javamail/FTPMail PROD host OS patching

10:00 AM - Planned University Directory Maintenacne

1:00 PM - Qual ITS Central RAC Database Server OS Patching

5:00 PM - Storage switch firmware update

6:00 PM - Migrate VoIP telephone configurations

8:00 PM - Wikis JDK Upgrade

16

7:00 AM - PyPE Tools Maintenance

7:00 AM - MSSQL Maintenance

7:15 AM - XML Gateway PROD software enhancement

9:00 AM - UDCB Network Refresh - Firewall Migration

9:00 AM - UDCB Network Refresh - Physical migration Z4

1:00 PM - BMDS Prod Server Maintenance

4:30 PM - Emergency non-disruptive maintenance on AEMS

5:00 PM - Storage switch firmware update

17

9:00 AM - UDCB Network Refresh - Physical migration

9:00 AM - UDCB Emergency Maintenance

10:00 AM - Video Security Maintenance

11:00 AM - UTmail Signup Portal maintenance

6:00 PM - Migrate VoIP telephone configurations

18

 

 

 

19

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

9:00 AM - UTLogin routine maintenance

20

6:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

9:00 AM - Urgent Email Planned Maintenance

10:30 PM - Wikis Index Maintenance

21

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

7:00 AM - Planned Disruptive TED Maintenance

10:00 PM - UT Web Weekly Planned Maintenance

22

6:30 AM - UTLogin routine maintenance

7:30 AM - Planned Disruptive TED Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

8:00 AM - Campus VPN Maintenance

12:01 PM - CTL'S Classroom Scanning Reports page

5:00 PM - Campus Network Maintenance

5:00 PM - Group E-Mail Planned Maintenance

6:00 PM - Migrate VoIP telephone configurations

7:00 PM - Production ITS Central RAC Database Server OS Patching

10:00 PM - UT Lists Planned Maintenance

23

6:30 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

8:00 AM - UTForge monthly application maintenance

8:00 AM - UPS Annual Preventaive Maintenance

10:00 AM - Splunk PROD OS Maintenance

2:00 PM - UT Web Weekly Planned Non-Disruptive Maintenance

6:00 PM - Migrate VoIP telephone configurations

6:00 PM - Migrate VoIP telephone configurations

24

10:00 AM - Video Security Maintenance

6:00 PM - Migrate VoIP telephone configurations

25

 

 

 

26

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Blackboard Weekly Maintenance

7:00 AM - Code Lager Monthly Maintenance

9:00 AM - UTLogin routine maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

27

6:00 PM - Migrate VoIP telephone configurations

10:30 PM - Wikis Index Maintenance

28

7:30 AM - Virtual ID Card Non-Disruptive Maintenance

7:30 AM - ID Photo Gateway Non-Disruptive Maintenance

7:30 AM - Student Photo Roster Non-Disruptive Maintenance

7:30 AM - XML Gateway PROD - quarterly host OS patching

6:00 PM - Migrate VoIP telephone configurations

6:00 PM - Migrate VoIP telephone configurations

10:00 PM - UT Web Weekly Planned Maintenance

29

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

6:00 PM - Migrate VoIP telephone configurations

6:00 PM - Migrate VoIP telephone configurations

30

6:00 PM - Migrate VoIP telephone configurations

6:00 PM - Migrate VoIP telephone configurations

1

10:00 AM - Video Security Maintenance

6:00 PM - Migrate VoIP telephone configurations

2

 

 

 


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We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!