The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/23/2014
11:19 AM
RESTORED:University Wiki Service Down / Being Restarted
Service Restored

University Wiki Service is up-and-running.


University Wiki Service went down at 11:00AM. Admins and Systems staff have restarted it and are investigating the cause.

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 04/20/2014 - 05/10/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
20

12:00 AM - Blackboard Weekly Maintenance

12:01 AM - SharePoint 2010 Maintenance

21

7:00 AM - Shibboleth (PROD) Maintenance

6:00 PM - Group E-Mail Planned Maintenance

6:00 PM - Expedited VoIP Patch Application

9:25 PM - CTL's Credit by Exam System maintenance

22

7:00 AM - XML Gateway PROD - quarterly host OS patching

7:00 AM - Shibboleth (PROD) Maintenance - Non-Disruptive

7:00 AM - Central Web Authentication Maintenance - Non-Disruptive

8:00 AM - Austin AD Name Server Refresh

10:00 AM - DDN Storage maintenance

5:00 PM - CTL's Credit by Exam system maintenance

10:00 PM - SharePoint Maintenance (Tue)

23

9:00 AM - Planned University Directory Maintenance

2:30 PM - Planned Disruptive TED Maintenance

10:00 PM - UT Lists planned maintenance

24

8:00 AM - UTForge monthly application maintenance

11:00 AM - Update to DMG

5:00 PM - Blog Service Weekly Maintenance

25

6:00 PM - Austin Domain Controller Refresh

10:00 PM - SharePoint Maintenance (Fri)

26

7:00 AM - EWDE Maintenance

7:00 AM - Footprints planned maintenance for OS patching

10:00 PM - Upgrade to UTD development, shared storage filer

27

12:01 AM - SharePoint 2010 Maintenance

28

 

 

 

29

8:00 AM - Austin AD Name Server Refresh

12:01 PM - CTL's Credit by Exam System Maintenance

5:00 PM - Network Maintenance - Core Router Software Upgrade

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

30

9:00 AM - Planned University Directory Maintenance

1

5:00 PM - Blog Service Weekly Maintenance

2

10:00 PM - SharePoint Maintenance (Fri)

3

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

10:00 PM - Upgrade to utdirect's shared storage filer

4

12:00 AM - Mainframe maintenance window

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

5

 

 

 

6

7:00 AM - Monthly JIRA Application Maintenance

9:00 AM - TEST uTexas Identity Manager (TIM) Routine Maintenance

10:00 PM - SharePoint Maintenance (Tue)

7

6:00 AM - Monthly MSSQL Maintenance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

9:30 PM - Document Repository - quarterly PROD host patching

10:00 PM - UT Lists planned maintenance

8

5:00 PM - Blog Service Weekly Maintenance

9

10:00 PM - SharePoint Maintenance (Fri)

10

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

8:00 AM - Web Central Scheduled Maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert at the ITS Help Desk!

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!