The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12/19/2014
12:09 PM
UT-V storage issue
Service Functioning, Temporary Solution in Place

12/19/14 12:07
One VM did not recover from the original storage issue. We have subsequently restored a copy the affected VM from backup to return it to service but the original copy remains in an inconsistent state. We are holding on the longer term host storage solution until vendor support can advise us on how to proceed with the VM issue.

Next update 5:00pm.


12/19/14 07:53
A workaround was found for the immediate issue affecting VMs. All VMs have been migrated off the affected host and are running on functional hosts. UT-V customers have been notified and if their VM was affected, they should validate the state of their VMs.

The UT-V team is working to implement a longer term solution in the cluster.

Next update 11:00am.


12/19/14 07:16
UT-V staff are investigating an issue with a single UT-V host.

Affected VMs are being identified and VM owners contacted.

12/19/2014
11:07 AM
RESOLVED: Web Central virtual hosting issues
Service Restored

12/19 11:06 AM
UPDATE: 

The websites hosted on the server experienced outages from 9:50 - 10:25 a.m., including:

accessut.utexas.edu
aspires.ece.utexas.edu
austinsculturalcampus.org
bainesreport.org
bealonghorn.utexas.edu
campaign.utexas.edu
cml.music.utexas.edu
ctr.utexas.edu
energyinterface.org
fic.engr.utexas.edu
floodconference.engr.utexas.edu
give.utexas.edu
hkn.ece.utexas.edu
hps.ece.utexas.edu
ideas.utexas.edu
ieee.ece.utexas.edu
ieeecs.ece.utexas.edu
lbjjournal.org
lca.ece.utexas.edu
links.utexas.edu
mirt.tmi.utexas.edu
nano.mer.utexas.edu
nanocrystal.che.utexas.edu
opto.ece.utexas.edu
planted.wildflower.org
ras.ece.utexas.edu
registrar.utexas.edu
rrhlm.org
scienceandthesea.org
shared.utexas.edu
shop.pge.utexas.edu
snei.engr.utexas.edu
spark.ece.utexas.edu
structures.engr.utexas.edu
swicorps.org
test.ugs.utexas.edu
test.world.utexas.edu
test.www.utexas.edu
utgi-test.its.utexas.edu
tmi.utexas.edu
ugs.utexas.edu
utree.utexas.edu
weewave.mer.utexas.edu
world.utexas.edu
www.ideatoproduct.org


12/19/14 10:31
All hosted websites have been returned to service.


12/19/14 10:21
A number of websites are experiencing outages due to the server resource issues. A list of impacted websites is being created.


12/19/14 10:16
The machine running the RHEL side of Web Central virtual web hosting is experiencing resource issues.

Systems staff are investigating.

12/17/2014
11:54 PM
RESOLVED: Emergency Disruptive Maintenance - SharePoint 2007 Search Service
Service Restored

12/17/14 11:53 PM
Maintenance has completed.


12/17/14 11:30 PM
Maintenance extended until 12 AM


SharePoint 2007 production service will undergo emergency maintenance this evening (Wednesday, 12/17/14).  Outage window is scheduled from 9:00 PM to 11:30 PM.  Security settings will be changed on a SharePoint 2007 server.  Only the Search function will experience intermittent outages. 

Note:  Access to SharePoint 2007 sites and associated content are unaffected by the maintenance.

12/12/2014
6:46 PM
UT Voice Mail Access Errors
Under Investigation

6:46 pm
Some subscribers have also reported their callers being forwarded to UTVM and hearing the “the page you have requested is currently unavailable” error instead of the greeting.  All errors continue to be sporadic and the vendor is continuing to investigate.


3:39 pm
The UT Voice Mail system is sporadically responding to telephone logins and/or commands with the error, “This page is unavailable,” and to web logins and/or navigation with the error “Connection reset.”  Subsequent attempts are usually successful, so subscribers can repeat their attempted commands.  The vendor is investigating.  Note:  SmartVoice users are not affected.

Past Service Interruptions

Upcoming Maintenance

<<< 12/14/2014 - 01/03/2015 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
14

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin routine maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

15

9:00 AM - Urgent Email Planned Maintenance

6:00 PM - Group E-Mail Planned Maintenance

10:30 PM - Wikis Index Maintenance

16

8:00 AM - JIRA quarterly OS maintenance

8:00 AM - ActivePower UPS Annual PM

6:00 PM - University Wiki Service Monthly Maintenance

10:00 PM - UT Web Weekly Scheduled Maintenance - Cycle 2

10:00 PM - Web Central planned maintenance

17

6:00 AM - Planned MSSQL Maintenance

6:30 AM - Document Repository interruption caused by monthly Cat1 MySQL maintenance

6:30 AM - Wikis Planned Outage (MySQL Maintenance)

6:30 AM - Blogs Planned Outage (MySQL Maintenance)

6:30 AM - JIRA Dependency Maintenance (MySQL)

6:30 AM - UTLogin routine maintenance

7:15 AM - Virtual ID Card Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Non-Disruptive Maintenance

7:15 AM - Student Photo Roster Planned Outage

8:00 AM - ITS Website Non-Disruptive Maintenance

8:00 AM - ActivePower UPS Annual PM

9:00 AM - Planned University Directory Maintenance

4:00 PM - Planned TED Maintenance

5:00 PM - UT Direct Planned Maintenance

10:00 PM - UT Lists planned maintenance

18

1:00 AM - UTBackup Maintenance

8:00 AM - UTForge monthly application maintenance

2:00 PM - SRM Failback

5:00 PM - Blog Service Weekly Maintenance

7:00 PM - Upgrade PROD ITS RAC Oracle Grid Infrastructure to 12.1.0.2

19

10:00 AM - Video Security Maintenance

20

7:00 AM - EWDE Maintenance

21

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

8:00 AM - Campus Network Maintenance

9:00 AM - UTLogin routine maintenance

22

10:30 PM - Wikis Index Maintenance

23

10:00 PM - Web Central Biweekly Scheduled Maintenance

10:00 PM - UT Web Biweekly Scheduled Maintenance

24

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

4:00 PM - Planned TED Maintenance

25

8:00 AM - UTForge monthly application maintenance

5:00 PM - Blog Service Weekly Maintenance

26

10:00 AM - Video Security Maintenance

27

7:00 AM - EWDE Maintenance

28

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin routine maintenance

29

10:30 PM - Wikis Index Maintenance

30

10:00 PM - UT Web Weekly Scheduled Maintenance - Cycle 2

31

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

4:00 PM - Planned TED Maintenance

10:00 PM - UT Lists planned maintenance

1

5:00 PM - Blog Service Weekly Maintenance

2

10:00 AM - Video Security Maintenance

3

7:00 AM - EWDE Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!