The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/25/2014
10:17 AM
Windows Web Hosting service interruption due to UT-V issues
Unplanned Maintenance

10:17AM
Starting at around 10:30 AM, all Windows Web Hosting sites which have been configured for UTLOGIN authentication will be impacted by the UT-V maintenance.

7/25/2014
10:15 AM
University Blogs Service Outage
Unplanned Maintenance

10:14AM
Service outage extended to 11:15AM


9:12AM
University Blogs Service will become unavailable starting at 10:30AM due to the on-going UT-V storage issue. Outage is expected to be no longer than 45 minutes.

7/25/2014
10:11 AM
RESOLVED: SecureDoc Emergency maintenance shutdown - 9:30am 7/25
Service Restored

10:07AM
SecureDoc Services have returned to normal operation.


9:18AM
SecureDoc Services will become unavailable starting at 9:30AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

7/25/2014
9:39 AM
Campus WDS Emergency maintenance shutdown - 9:30am 7/25
Unplanned Maintenance

0936
Campus Windows Deployment Services will become unavailable starting at 10:00AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

7/25/2014
9:34 AM
WorldSpace going down to address VM issues
Unplanned Maintenance

0931
One of the WorldSpace servers is impacted by the current UT-V issues. WorldSpace service should be restored shortly after those issues have been addressed.

7/25/2014
9:31 AM
Potential Storage Issues
Under Investigation

9:27 AM
The first physical host will be shut down close to 9:30, the second host close to 10am and the last host 10:30am.  An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.
9:23 AM
Three hosts in the UT-V environment are experiencing issues.  ITS Systems staff are investigating.

7/25/2014
8:03 AM
On-Going UT-V Storage Issue
Under Investigation

7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/24/2014
3:32 PM
University Wiki Service unresponsive
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/24/2014
12:39 PM
RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
Service Restored

This issue is closed.


The 2 hosts have been rebooted and are now responsive in the UT-V management interface.  All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.


11:21
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.


10:32
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.


10:16
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.


10:14
UT-V Staff continue to work with VMware critical support on this issue.  Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.


08:15
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 07/20/2014 - 08/09/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
20

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

7:00 PM - SYSVOL migration to DFSR

21

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

9:00 AM - MSSQL SQL01: Passive node maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

11:00 AM - UTmail Signup Portal Maintenance

22

7:00 AM - XML Gateway PROD - quarterly host OS patching

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:00 AM - Central Web Authentication maintenance in Qual UT Direct

9:00 AM - ESXi hosts upgrade to 5.5u1

10:00 AM - UTmail Signup Portal Expedited Maintenance

3:30 PM - UTmail Signup Portal Expedited Maintenance

10:00 PM - SharePoint Maintenance (Tue)

23

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:30 AM - SDS - Digital Download Service maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

24

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

8:00 AM - UTForge monthly application maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

5:00 PM - Blog Service Weekly Maintenance

25

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

9:00 AM - Group E-Mail Planned Maintenance

9:00 AM - ESXi hosts upgrade to 5.5u1

9:00 AM - Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

26

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

7:00 AM - EWDE Maintenance

9:00 AM - PROD uTexas Identity Manager (TIM) Routine Maintenance

11:00 AM - UTLogin routine maintenance

6:00 PM - Domain Controller Operating System Upgrade

27

12:00 AM - Austin Disk Services Planned Maintenance Window

12:01 AM - SharePoint 2010 Maintenance

7:00 AM - EATON Annual Switchgear Planned - Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - Update to DMG

28

6:00 PM - Domain Controller Operating System Upgrade

29

7:00 AM - Central Web Authentication maintenance in Beta UT Direct

7:15 AM - Virtual ID Card Non-Disruptive Maintenance

7:15 AM - Student Photo Roster Non-Disruptive Maintenance

7:15 AM - ID Photo Gateway Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

30

8:00 AM - ITS Website Non-Disruptive Maintenance

12:00 PM - Course Instructor Survey non-disruptive maintenance

12:01 PM - CTL's Credit by Exam system maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - UT Lists planned maintenance

31

6:30 AM - TRAC maintenance

6:30 AM - Two Factor Authentication System Routine Software Updates

8:00 AM - NOC A Generator service

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

1

12:01 PM - CTL's Credit by Exam System Maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

2

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

6:00 PM - Domain Controller Operating System Upgrade

3

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

12:01 AM - SharePoint 2010 Maintenance

6:00 PM - Domain Controller Operating System Upgrade

4

3:30 PM - PyPE Non-Prod OS Maintenance

6:00 PM - Domain Controller Operating System Upgrade

5

7:00 AM - Monthly JIRA Application Maintenance

8:00 AM - beta.dp.utexas.edu Utlogin maintenance

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Tue)

10:00 PM - Web Central Biweekly Scheduled Maintenance

6

6:00 AM - Monthly MSSQL Maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

6:00 PM - Domain Controller Operating System Upgrade

9:30 PM - Document Repository - quarterly PROD host patching

7

5:00 PM - Blog Service Weekly Maintenance

6:00 PM - Domain Controller Operating System Upgrade

8

6:00 PM - Domain Controller Operating System Upgrade

10:00 PM - SharePoint Maintenance (Fri)

9

7:00 AM - EWDE Maintenance

7:00 AM - Weekly planned maintenance for OS patching

8:00 AM - Web Central Scheduled Maintenance

6:00 PM - Domain Controller Operating System Upgrade


  No maintenance to be scheduled
  Today's date

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