The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/23/2014
8:04 AM
RESOLVED:  Office of Telecommunication Services (OTS) Monitoring Tool is Unavailable
Service Restored

The OTS monitoring tool is now available.


The OTS Monitoring tool is currently unavailable.  Campus may be impacted.  OTS staff is currently investigating.

11/22/2014
3:00 PM
RESOLVED:  Expedited, non-disruptive maintenance on the Mail Filtering Service extended to 3:00 PM
Service Restored

Maintenance is successfully concluded.


The non-disruptive maintenance on the Mail Filtering Service is being extended to 3:00 PM. No problems have been encountered, the work is simply more tedious than anticipated.

11/22/2014
2:28 PM
Power Outage at COM
Under Investigation

2:24 PM
UT Power Plant has informed us that at approximately 9:45, there was a short in a piece of the electrical gear that powers COM, Main, and some other buildings.  There was a momentary outage that occurred until systems switched to the back up loop.  They are making plans to repair when storms depart the area.  We will continue to monitor.


At approximately 9:41 AM power was momentary lost at the COM building, which possibly affected systems housed within the facility.  Power was restored a short time after the outage. The UDC-Facilities team is currently investigating the issue. 

11/21/2014
12:00 PM
RESOLVED:Restart of TID print server its-tidprint02
Service Restored

TID print server its-tidprint02 is back online.  Service was restored at 11:48 AM.  Issue is resolved


11:36
A TID print server, its-tidprint02.austin.utexas.edu, has a print application that is in a degraded state.  Mainframe print jobs are being processed normally at this time.  The print server will be rebooted immediately to remedy the print application state.  No mainframe print jobs will be lost.  They will be queued and delivered on the print server has completed its reboot and the print application has been verified online.

Action has been coordinated with the ITS Help Desk.

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

Past Service Interruptions

Upcoming Maintenance

<<< 11/23/2014 - 12/13/2014 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
23

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

6:00 AM - UTForge dependency maintenance event

6:00 AM - UTLogin planned maintenance

6:00 AM - UT Web Dependency Maintenance - UTLogin

6:00 AM - PyPE partial outage due to UTLogin maintenance

6:00 AM - UTDirect qual authentication outage

6:00 AM - UTDirect authentication outage

6:00 AM - XML Gateway UI outage (UTLogin maintenance)

6:00 AM - UTDirect dev authentication outage

9:00 AM - UTLogin routine maintenance

9:00 PM - PyPE OS Security Patching - Beta & Production

24

 

 

 

25

12:00 PM - Campus Red Hat Network Satellite Planned Maintenance

12:01 PM - CTL's Test Registration system maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

26

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

9:30 AM - Upgrade QUAL ITS RAC Oracle Grid Infrastructure to 12.1.0.2

27

8:00 AM - UTForge monthly application maintenance

5:00 PM - Blog Service Weekly Maintenance

28

10:00 AM - Video Security Maintenance

29

7:00 AM - EWDE Maintenance

30

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin routine maintenance

1

3:30 PM - PyPE Non-Prod OS Maintenance

2

7:00 AM - Monthly JIRA Application Maintenance

9:00 PM - utd-dev DMG maintenance

10:00 PM - UT Web Weekly Scheduled Maintenance - Cycle 2

3

6:00 AM - Planned Monthly MSSQL Maintenance

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

5:00 PM - UT Direct Planned Maintenance

10:00 PM - UT Lists planned maintenance

4

5:00 PM - Blog Service Weekly Maintenance

5

10:00 AM - Video Security Maintenance

6

7:00 AM - EWDE Maintenance

7

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

9:00 AM - UTLogin routine maintenance

8

 

 

 

9

10:00 PM - Web Central Biweekly Scheduled Maintenance

10

6:30 AM - UTLogin routine maintenance

8:00 AM - ITS Website Non-Disruptive Maintenance

11

5:00 PM - Blog Service Weekly Maintenance

12

10:00 AM - Video Security Maintenance

13

7:00 AM - EWDE Maintenance

8:00 AM - Web Central Scheduled Maintenance

8:00 AM - UT Web Monthly Scheduled Maintenance


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!