ITS Services Status
Current Service Interruptions
- Extended processing time on certain Canvas imports and exports
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!
- RESOLVED: Emergency Maintenance for UTBackup Service
Maintenance is complete and normal operations have been restored.
Some UTBackup customers may experience an interruption in service as SSL certificates are updated on some of the appliances. Backups will automatically resume when the appliances restart but any restorations will have to be manually restarted.
- RESOLVED: Resnet and DHFS Network Down
Service to Resnet and DHFS networks has been restored.
Resnet and the DHFS networks are down. This affects all wired and wireless access in all residence halls. Networking staff are on-site and
working to restore services.
In addition, DHFS servers that are in their server room in the residence halls are also unavailable. This includes Bevo Bucks and services that
may use it (e.g. UT Print).
Resnet and the DHFS network are down. Networking staff are investigating. This affects all wired and wireless access in all residence halls.
- RESOLVED:Multi Factor Authentication (Toopher) intermittent outages
The time window for these issues relate directly to the UT Direct maintenance event and code rollback that caused intermittent outages for UT Direct.
The ITS monitoring system has indicated that the Multi-factor Authentication service Toopher is experiencing intermittent outages this morning. ITS Applications staff is monitoring the service and is contacting the vendor for more information.
- RESOLVED: UTLogin monitoring reporting errors
The errors that we observed occurred in a time window that relate directly to the UT Direct maintenance and code rollback event that caused intermittent outages for UT Direct this morning.
We believe that no customers, other than those on UT Direct, experienced any interruption in service from UTLogin.
UTLogin monitoring endpoints are reporting intermittent errors. ITS Applications staff is investigating.
- Issues with Task Manager and Natural on the Web?
The changes made during this maintenance event for UT Direct have been rolled back as of 10:20AM.
There were intermittent disruptions to some components within UT Direct from 10:00 to this point.
|No maintenance to be scheduled|