The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/30/2015
1:03 PM
RESOLVED: UTprint services restarting
Service Restored

8/30/15 1:01pm
Tests show the UTprint server is back online and functioning properly.


8/30/15 12:45pm
The UTprint server its-pharos-p01 is being restarted to help diagnose a billing gateway problem noticed in the FAC computer labs this morning.

8/29/2015
11:47 PM
RESOLVED: Some Canvas users seeing page errors for modules and quizzes
Service Restored

8/29/15 11:45 PM
Canvas Status Update
Some users seeing page errors for modules and quizzes - Resolved
At 9:30 PM MST our Product and Engineering Team deployed a fix that resolved the issue that caused some users to experience a page error when trying to access modules or while accessing a quiz that required an access code.

We sincerely apologize for the trouble this has caused for users at your institution.


8/29/2015 6:05pm
Some users seeing page errors for modules and quizzes.

The production release this morning, Saturday, August 29th, resulted in some users running into page errors with Quiz and Module pages:

The page errors are appearing for any quizzes which require access codes.  For these quizzes, when you click on their title within the course, it takes you directly to the Access Code entry page.  Entering the access code/password results in a Page Error message.

The Module Page errors have been sporadic for some students, but are not appearing for other users on their course Modules pages.  Clicking on any course with Modules listed as the home page, or clicking on the Modules link for a course, will result in a Page Error message.

Our engineers were made aware of both of these issues and their impact early this afternoon (12:00 pm MT) and have been actively working to address these changes from the release.  Our Status Page was updated, but we wanted to make you aware as a fix will take a bit longer to test and deploy.  We will provide an update here and on the status page as further information is made available.

We sincerely apologize for the trouble this is causing for users at your institution; we are working closely with our engineering team to ensure this can be fixed as soon as possible .

8/29/2015
5:54 PM
RESOLVED: East Campus Cabling/Emergency Maintenance
Service Restored

8/29/2015 5:48pm
Work is complete for the day.  There were no outages or disruptions to any services.


8/28/2015 1:57PM
Contractors will be conducting emergency maintenance Saturday 8/29 from 8am-12pm on a segment of the university’s underground cable plant.  No outages are anticipated by the contractor.  ITS Cabling and Construction will be on site monitoring the project and UDC Operations will be monitoring systems.

Past Service Interruptions

Upcoming Maintenance

<<< 08/30/2015 - 09/19/2015 >>>
Sunday Monday Tuesday Wednesday Thursday Friday Saturday
30

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin Non-Disruptive Maintenance

31

5:00 PM - Legacy Group Email Planned Retirement

10:00 PM - Wikis Index Maintenance

1

10:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - Wikis Weekly Maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

2

6:00 AM - Planned Monthly MSSQL Maintenance

6:30 AM - UTLogin Non-Disruptive Maintenance

5:00 PM - UT Directory and UT Search Scheduled Maintenance

3

7:00 AM - PyPE Tools Maintentance

5:00 PM - DEFINE Internals/Enterprise Workflow Planned Maintenance

5:00 PM - Blog Service Weekly Maintenance

5:00 PM - Urgent Email Planned Maintenance

4

10:00 AM - Video Security Maintenance

5

 

 

 

6

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

12:00 AM - Mainframe maintenance window

9:00 AM - UTLogin Non-Disruptive Maintenance

7

10:00 PM - Wikis Index Maintenance

8

10:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - Wikis Weekly Maintenance

9

6:30 AM - UTLogin Non-Disruptive Maintenance

1:00 PM - Development (Test) OAAS Database Server OS Security Patching

5:00 PM - UT Directory and UT Search Scheduled Maintenance

10:00 PM - UT Lists Planned Maintenance

10

7:00 AM - PyPE Tools Maintenance

5:00 PM - Blog Service Weekly Maintenance

11

10:00 AM - Video Security Maintenance

12

8:00 AM - UT Web Monthly Scheduled Maintenance

8:00 AM - Web Central Monthly Scheduled Maintenance

13

12:00 AM - Blackboard Weekly Maintenance

12:00 AM - Austin Disk Services Planned Maintenance Window

9:00 AM - UTLogin Non-Disruptive Maintenance

14

10:00 PM - Wikis Index Maintenance

15

5:00 PM - UT-V vCenter Maintenance

8:00 PM - VoIP Core SW upgrade

10:00 PM - UT Web Weekly Planned Maintenance

10:00 PM - Wikis Weekly Maintenance

10:00 PM - Web Central Biweekly Scheduled Maintenance

16

6:30 AM - UT Lists planned maintenance (MySQL)

6:30 AM - UTLogin Non-Disruptive Maintenance

1:00 PM - QA OAAS Database Server OS Patching

5:00 PM - UT Directory and UT Search Scheduled Maintenance

17

7:00 AM - PyPE Tools Maintenance

7:00 AM - PyPE Tools Maintentance

5:00 PM - Blog Service Weekly Maintenance

18

 

 

 

19

 

 

 


  No maintenance to be scheduled
  Today's date

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!