The University of Texas at Austin

ITS Services Status

Current Service Interruptions


5/20/2013
4:37 PM
uTexas Identity Manager (TIM) PROD Maintenance - Tuesday 5/21/13 9:00am-3:00pm
Unplanned Maintenance

We will be doing maintenance on the TIM PROD systems on Tuesday 5/21/13 between 9:00am and 3:00pm. 

No user impact is expected during this period, but we will provide an update should any occur.

5/20/2013
4:07 PM
RESOLVED:uTexas Identity Manager (TIM) PROD Maintenance
Service Restored

Maintenance is complete. 


We will be conducting emergency maintenance on the TIM PROD systems today 5/20/2013 at
3:50pm.  No user impact is anticipated. 

5/20/2013
2:04 PM
RESOLVED:  uTexas Identity Manager (TIM) PROD Maintenance - Monday 5/20/13 6:30am-7:00am
Service Restored

Mainenance is completed.


We will be conducting emergency maintenance on the TIM PROD systems on
Monday 5/20/13 from 6:30am-7:00am.  Users of the EID Self Help Application
and the EID Administrative Application may experience session disconnects
during the maintenance.

5/20/2013
12:25 PM
RESOLVED:Adobe Connect 9 Upgrade (extended)
Service Restored

Adobe Connect 9 is now deployed.  Maintenance window is completed.


The maintenance window is extended until 12:30 PM.

5/20/2013
6:45 AM
RESOLVED:Emergency Maintenance Starting: uTexas Identity Manager (TIM)
Service Restored

Mainenance is completed


There may be session resets to users of the EID Administrative application and the EID Self Help application during the maintenance.

4/11/2013
4:48 PM
UTBackup Application issue
Under Investigation

ITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues.  Until further notice UTBackup customers should not enable this setting.  Our investigation continues and updates will be provided as they develop. 


UTBackup authentication and connections from the desktop application are unavailable to some customers.  This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings.  Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped. 

Past Service Interruptions

Upcoming Maintenance

<<< 10/21/2012 - 11/10/2012 >>>
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 7:30 AM
Javamail (jmail2) maintenance
Service: Mainframe Email
Description: One of the three PROD Javamail hosts (jmail2) will be taken off-line for maintenance.

Users should see no service interruption as the jmail1 and jmail3 hosts will be in service.
10:00 PM - 11:59 PM
Web Central (www.utexas.edu) internal maintenance
Service: Web Central
Description: Between 10:00 p.m. and midnight on Tuesday October 23rd, the Web servers hosting www.utexas.edu Web sites will undergo internal maintenance. No user-visible impact or service interruption is ... (more)
10:00 PM - 11:59 PM
Custom Unix Web hosting maintenance
Service: Web Publishing on Unix
Description: Between 10:00 p.m. and midnight on Tuesday October 23rd, Web servers hosting custom Unix-based Web sites will undergo internal maintenance. No user-visible impact or service interruption is ... (more)
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
10:00 AM - 11:00 AM
utdirect update of jwebagent runtime
Service: UT Direct Q/A environment
Description: Update to webagent runtime to close a potential security vulnerability
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 10:00 PM
Planned maintenance of Document Repository on Saturday October 27, 8 am - 10 am
Service: Document Repository
Description: Planned maintenance of Document Repository is scheduled on Saturday, October 27 between 8 am and 10 am.

During this maintenance:

1. VMWare tools will be upgraded on the doc repo Production ... (more)
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
7:00 AM - 7:30 AM
Data Center Maintenance
Service: University Data Center
Description: Data Center Maintenance

Networking will be conducting maintenance on the data center network to install new expansion modules in two rows of the data center.

No outage is expected during the ... (more)
9:00 AM - 10:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM QUAL will undergo maintenance for approximately 1 hours. There will be two brief, 5 minute system outages during the maintenance.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
All Day
Austin Disk Services: Transparent back-end storage maintenance
Service: Austin Disk Services
Description: Storage migrations will be performed on the underlying storage for Austin Disk Services. No noticeable impact is expected. The migrations will take several days to complete.
10:00 AM - 11:00 AM
utdirect update of jwebagent runtime
Service: UT Direct development environment
Description: Update to webagent runtime to close a potential security vulnerability
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
1:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 1:00 AM and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org, ... (more)
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly service maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 9:15 AM
Re-enable HA host monitoring within "Enterprise" cluster...
Service: Virtual Servers
Description: We will be re-enabling HA host monitoring in the "Enterprise" cluster even though the BPDU packet issues have not been fully resolved, as VMware has confirmed that vSphere 5 can handle it due to ... (more)
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
5:00 PM - 6:00 PM
UT Direct planned migration
Service: UT Direct
Description: Improving the unsubscribe feature. Limited chance of service interruption.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists service maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable from 10:00 p.m. to 11:00 p.m. Wednesday November 7th in order to perform server maintenance.

During this maintenance ... (more)
7:00 AM - 9:00 AM
Application Registry (AppReg) Server Maintenance
Description: Installing operating system updates on appreg.security.utexas.edu.
9:00 AM - 2:00 PM
UT-V addition of datastores
Service: Virtual Servers
Description: We will be adding new datastores into the UT-V ESXi clusters.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

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