The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/3/2015
7:12 PM
Campus Internet Outage
Under Investigation

9/3/2015 6:50PM
There appears to have been something affecting most external connectivity (Internet and some R&E networks) from about 6:15pm-6:35pm. Networking staff are investigating.


9/3/2015 6:45PM
Networking has been contacted and are currently investigating the matter.


9/3/2015 6:39PM
FAC, Jester dorms, and various other buildings across campus are reporting an inability to access external websites through both wired and wireless connections. Attempts to connect to sites on the utexas.edu domain appear to be responsive. The issue appears to be campus-wide.

9/3/2015
3:43 PM
RESOLVED: Wikis are unavailable
Service Restored

9/3/15 3:38pm
Wikis appears to be responding as expected at this time. ITS Staff continues to investigate.


9/3/15 15:04
Wikis are currently down.

ITS Staff is investigating.

9/2/2015
8:43 PM
RESOLVED: UT Web Outage
Service Restored

9/2/2015 8:42pm
This issue is resolved.


9/1/2015 7:18 pm
The issue remains mitigated.  However, the issue is under review by vendor support. 
Next update Wednesday Sept 2, afternoon.


9/1/15 9:22am
The 403 errors on UTWeb subpages have been mitigated. ITS staff continue to monitor and troubleshoot the issue.
Next update at 5pm, Tuesday September 1, 2015.


8/31/2015 9:45 pm
There are reports of 403 errors for some UT Web subpages.  ITS staff continue troubleshoot efforts


8/31/2015 5:02 pm
This issue is resolved.  ITS staff continue problem analysis and monitoring.


8/31/2015 4:36 pm
UT Web sites are returning to service.  ITS staff continue to monitor and investigate.


8/31/2015 4:10 pm
ITS staff continue to work on this issue.


8/31/2015 3:14 PM
Impacted sites include, but are not limited to:

president.utexas.edu
law.utexas.edu
socialwork.utexas.edu
music.utexas.edu
provost.utexas.edu

ITS staff continue to work on mitigation steps.


8/31/2015 2:40 PM
UT Web is currently presenting a 502 Bad Gateway error when viewed.

ITS staff is currently investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 11/11/2012 - 12/01/2012 >>>
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will undergo maintenance for approximately 1 hours. There will be a 20 minute outage about one third of the way into the maintenance.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:15 AM
XML Gateway maintenance
Service: XMLGateway
Description: A new version of the XML Gateway Management Web app will be deployed, to PROD host (stutz.its.utexas.edu), in order to:

(a) Sync up the deployed applicaton with the latest Java .war built from the ... (more)
9:00 AM - 10:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to optimize the out-of-band network for better convergence and compatibility.

There will be brief outages while the network re-converges, these outages ... (more)
3:00 PM - 3:30 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly host maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We are planning internal maintenance on all of our systems. We expect no customer impact and no outage is planned.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No downtime is expected.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:00 PM
Custom Unix Web hosting server maintenance
Service: Custom Web Publishing
Description: One of the servers hosting custom Unix-based websites will undergo maintenance from 10:00 p.m. to 11:00 p.m. Tuesday, November 20.

During this period there will be a brief service outage as the ... (more)
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The pype service will be undergoing maintenance to release a new version of the tools. No downtime or service interruption is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be performing routine maintenace on the PROD TIM Servers.

Web users may experience connection resets during the maintenance.
6:45 AM - 7:15 AM
Javamail [QUAL] migration
Service: Mainframe Email
Description: Migrating the two Javamail [QUAL] servers from Solaris to Linux hosts.

No service interruption expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in QUAL. No downtime is expected.
10:00 AM - 10:30 AM
Revert anti-virus to Sophos
Service: Mail Filtering Service
Description: IronPort has released a fixed version of the Sophos engine. This maintenance is to switch back to Sophos.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:30 PM - 7:00 PM
Planned maintenance of Document Repository - DRI Natural module
Service: Document Repository
Description: A new version of DRI full query search Natural module DPN$DRFQ will be migrated to production during this maintenance.
No downtime or service interruption is expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in PROD. No downtime is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!