The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/28/2015
11:58 AM
RESOLVED: COM4 slowdown
Service Restored

01/28/15 11:56 am
The issue causing the slowdown has been addressed and COM4 is back to normal.


1/28/15 11:45 am
The Develop instance of COM-PLETE is experiencing slowdowns, primarily in the Test and Qual environments.  Systems staff are investigating.

1/28/2015
11:51 AM
Intermittent Toopher two-factor authentication issues & Slowdowns
Under Investigation

01/28/15 11:47 am
The vendor has implemented a fix to address the SMS issue and is investigating the other reported issues. 


01/28/15 10:32 am
At approximately 10:15 AM the two-factor authentication protecting all Payroll and W-2 information has sporadically been unable to pair customers using SMS or the Toopher application.
This means that some customers are not able to pair for the first time using SMS or the mobile Toopher application nor are some customers able to authenticate despite already being paired.
At this time we do not know of anyone having trouble authenticating or pairing using the OTPs.

The two-factor system is functioning in a degraded state but ITS is aware and working to resolve the issue.


01/28/15 10:31 am
The Toopher two-factor authentication system is experiencing intermittent issues affecting customers that use the SMS texting option. Vendor support has been engaged.

1/28/2015
10:42 AM
RESOLVED: Small number of emails from mainframe delayed
Service Restored

1/28/15 10:30am
The 67 delayed emails were sent out at 10:23 am today.


1/28/15 9:10am
Please consider this issue closed.

One (suspected junk) mail in particular caused a delay for about 60 messages, but this particular mail process is an offline/batch process with no strict delivery timeline.  The ~60 delayed messages will be sent by 11:00 AM today.

No real-time emails were affected and batch processing emails are going out normally at this time.


1/27/15 7:24pm
A small number of emails sent out from the UT mainframe via a “batch” email program (EMN$MAIL) are delayed.
ITS Systems staff are investigating.

1/28/2015
7:24 AM
RESOLVED: CATV Outage
Service Restored

1/28/2015 7:18am
This problem was resolved at about 1125 yesterday morning.


1/27/2015 11:21am
We are experiencing an outage on the CATV system.  We are working to restore service.

Past Service Interruptions

Upcoming Maintenance

<<< 12/30/2012 - 01/19/2013 >>>
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 8:00 AM
Network Maintenance for NFS file servers
Description: We will be performing network maintenance on the StoCon file servers in order to remedy existing issues with these file servers' network configuration. List of affected services includes:

* ... (more)
6:00 AM - 8:00 AM
UTForge Maintenance
Service: UTForge
Description: UTForge will be unavailable due to network maintenance.
6:00 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD and TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: In order to complete today's NFS file server maintenance, we will be conducting maintenance on TIM PROD and TEST. An approximate 10 minute outage for each service is expected.
10:00 AM - 5:00 PM
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 12:00 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
6:00 AM - 2:00 PM
Campus and Data Center Network Maintenance
Service: Campus Network
Description: Most services hosted in the University Data Center (UDC-C) may be unavailable or sporadically unavailable from 6:00 AM to 2:00 PM as important network maintenance takes place.

Major service ... (more)
6:00 AM - 2:00 PM
Maintenance Blackout for Netowork Maintenance
Maintenance blackout window
Description: No other maintenance should be scheduled at this time due to major network maintenance.
6:00 AM - 2:00 PM
EMN$INET & EMN$HTML service interruption
Service: Mainframe Email
Maintenance blackout window
Description: Mainframe email sent via the EMN$INET and EMN$HTML program, will not be transmitted during this time, because of scheduled campus network maintenance.
6:00 AM - 2:00 PM
XML Gateway service interruption
Service: XMLGateway
Maintenance blackout window
Description: The XML Gateway server will be taken down, due to scheduled campus network maintenance.
7:30 AM - 1:30 PM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance Sunday morning beginning at approximately 7:30 AM and lasting approximately 6 hours into Sunday afternoon. UT Direct, applytexas.org, ... (more)
7:00 AM - 7:30 AM
non-CAT1 MySQL upgrade - mysqldb.its.utexas.edu
Service: MySQL
Description: The completion of the MySQL upgrade process will occur at this time. There is expected to be only a short interruption in service during this maintenance event, and no action should be required from ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: DEFINE Internals/Enterprise workflow will undergo maintenance to install user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 11:00 PM
Document Repository PROD server OS patches
Service: Document Repository
Description: Document Repository system will be unavailable in production during an upgrade of Linux operating system on the doc repo servers.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) QUAL Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will we performing routing maintenance on the TIM QUAL system requiring a 5-10 minute outage during the maintenance period. PROD will not be affected.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to update our Identity Management software. Web users of the self help application and administrative application may experience connection resets during ... (more)
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:30 PM - 10:30 PM
XML Gateway maintenance (OS patching)
Service: XMLGateway
Description: XML Gateway service will be interrupted for a maximum of one hour, in order to apply patches to the Operating System of the production host (stutz.its.utexas.edu)
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to bring a new TIM server online. There will be no impact to running systems
3:00 PM - 5:00 PM
ITS Storage - DDN
Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window.
1:00 PM - 4:00 PM
uTexas Identity Manager (TIM) QUAL Maintenance
Service: uTexas Identity Manager (TIM)
Description: This will be an outage of the TIM QUAL system for routine maintenance. PROD will not be affected.
3:00 PM - 5:00 PM
ITS Storage - DDN
Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window.
6:00 PM - 8:00 PM
Austin DHCP storage maintenance
Description: The Austin DHCP Servers cluster storage will be migrated to a new LUN. The service will be unavailable for the duration.

The campus DHCP servers managed by ITS Networking are not affected by this ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!