The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/18/2014
4:42 PM
RESOLVED: UT Direct PDF Generator
Service Restored

16:37
This is the FINAL update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Good news!  The bug with redirection has been fixed in Production.  We are considering this issue entirely closed, and there will be no further updates to this list.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

If you have specific concerns with the PDF Generator apart from UT Login, the team can be reached directly at pdfgen-admin@utlists.utexas.edu


14:17

ITS has placed a new version of PDF Generator into UT Direct in production as of about 11:15 AM today, and all Administrative Systems testing areas have reported success with it.

We believe this version fixes all reported problems.

There remains one known but rare bug: if you request a secured document but are not logged in, you will be prompted to login but not returned to the document.

You can still get the document by asking for it again after logging in, and many report that the browser’s “back” button works for this purpose.

ITS continues to work to correct this known bug.  Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

The next update will be Monday 9/22 at 2:00 PM or earlier as warranted.


11:15

ITS has placed a new version of UT Direct PDF Generator into the production UT Direct environment.

We believe this version fixes all reported problems. 

One known bug exists: If a secured document is requested and are you are not logged in, you will be prompted to login.  Instead of redirecting you back to your original request (and handing you the document), the you will be redirected to the UT Direct homepage.  ITS will continue to develop a fix for this condition.

An update will follow at 2:00 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

This issue will remain under investigation. 


10:14
ITS has placed a new version of UT Direct PDF Generator into the Qual UT Direct environment.  We are planning to release to Production UT Direct today.
Until then, ITS continues testing in the Qual UT Direct environment with assistance from groups that have reported problems from the University.
An update will follow at 2:00 PM, or earlier as warranted.
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 04/15/2012 - 05/05/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
8:00 AM - 6:00 PM
UT-EBS Maintenance
Service: UT Enterprise Bulk Storage (UTEBS)
Description: The UT-EBS service will undergo maintenance to optimize redundant physical components. This maintenance is anticipated to be transparent to end users.
5:30 AM - 7:00 AM
uTexas Identity Manager (TIM) Production maintenance
Service: uTexas Identity Manager (TIM)
Description: System maintenance for TIM Production servers. Two outages, each lasting less than five minutes, are expected during the maintenance window.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:30 PM - 6:30 PM
DHCP Server Maintenance
Service: Departmental Networks
Description: On Wednesday, April 18, from 5:30-6:30pm, Networking will be conducting maintenance on the DHCP servers servicing departmental networks. The servers are configured in a redundant pair and will be ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
6:00 PM - 10:00 PM
Load Balancer Maintenance
Service: Core Network Services
Description: We will install an OS patch set on the F5 load balancing appliances. This patch set fixes a severe bug that causes the F5's to crash periodically.

Long lived connections to load balanced services ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 PM - 10:00 PM
OAASPROD Patching
Service: Oracle
Description: We will be matching the oaasprod database to correct a SQL tuning bug
All Day
UDC C Chiller Service
Service: University Data Center
Description: Redundant Systems down for maintenance.
No Service interruption
7:30 AM - 8:30 AM
Task Manager Planned Maintenance
Description: On Wednesday, April 25, from 7:30 to 8:30 a.m., a Task Manager feature update will be migrated to production. There will be no interruptions to service or batch processing during this time.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
UDC C Chiller Service
Service: University Data Center
Description: Redundant Systems down for maintenance.
No Service interruption
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, May 1st from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, May 1st from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, May 1st from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 10:00 AM
Planned maintenance on qual.its.utexas.edu
Service: UT Direct Q/A environment
Description: Upgrading web server software to latest release.
No downtime or interruption of service expected.
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 11:00 AM
University Directory (White Pages) Routine Maintenance
Service: University Directory (White Pages)
Description: The University Directory (White Pages) will be undergoing routine maintenance. No interruption in service is anticipated.
9:00 AM - 9:30 AM
Add capacity to Commodity ESX cluster
Service: Virtual Servers
Description: Add 3 servers to Commodity VMware vSphere cluster to increase VM capacity on Wed May 2 9-9:30am.

No impact to existing VMs is expected.
9:00 AM - 12:00 PM
Emergency upgrade of the Mail Filtering Service
Service: Mail Filtering Service
Description: The mail filtering service will be upgraded to the latest software release from the vendor to fix a bug that has been affecting us. No service outage is expected during the upgrade due to the load ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 10:30 PM
Unix-based virtual Web hosting maintenance
Service: Web Publishing on Unix
Description: Between 10:00 and 10:30 p.m. on Wednesday, May 2nd, servers handling a subset of Unix-based virtual Web hosting sites will undergo maintenance to reallocate server resources. During this period ... (more)
7:30 AM - 3:30 PM
Utility Relay Testing UDC C
Service: University Data Center
Description: Annual Service Utility relay testing
9:00 AM - 10:00 AM
Planned maintenance on beta.dp.utexas.edu
Service: UT Direct development environment
Description: Upgrading web server software to latest release.
No downtime or interruption of service expected.
9:00 AM - 9:00 PM
Commodity cluster BIOS/PERC patching
Service: Virtual Servers
Description: We will be rotating vSphere servers out of production on Thurs 5/3 9am - 9pm to apply BIOS and PERC firmware updates.

This is to remediate the issue that caused a server to panic a few weeks ago.
8:00 AM - 9:00 PM
Patching ESXi server BIOS/Perc firmware
Service: Virtual Servers
Description: Applying firmware and BIOS updates to the ESXi servers at suggestion of Dell.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
7:00 AM - 10:00 AM
Customer Survey update
Service: Footprints Incident Tracking System
Description: Adding and updating customer-facing text in both the questions and instructions included on the survey page sent to customers of the 'ITS Incident Management' and 'ITS Managed Desktop Support' ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!