ITS Services Status
- 5/24/2013
12:27 PM - RESOLVED: TID Printing from Mainframe unavailable
Service RestoredThe issues with the TID printing has been resolved, But the TID print que is backed up with jobs from earlier this morning. The backlog should clear up throughout the day.
As of 9:50 am on 5/24/13 many customers (from multiple offices and departments) are reporting the inability to print mainframe documents using TID printers. We’ve verified that it is a TID issue by having customers try printing non-mainframe documents on the printers. System staff is investigating.
- 5/23/2013
9:22 PM - RESOLVED: uTexas Identity Manager (TIM) PROD Maintenance - Thursday 5/23/13 9:00pm-9:30pm
Service RestoredThis maintenance is completed.
We will be doing maintenance on the TIM PROD systems tonight, Thursday 5/23/13 between 9:00pm and 9:30pm.
No user impact is expected during this period, but we will provide an update should any occur.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 7:00 AM - 7:30 AM | ID Photo Gateway Planned Maintenance Service: ID Photo Gateway Description: On Tuesday, May 1st from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 7:30 AM | Virtual ID Cards Planned Maintenance Service: Virtual ID Cards Description: On Tuesday, May 1st from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 7:30 AM | Student Photo Roster Planned Maintenance Service: Student Photo Roster Description: On Tuesday, May 1st from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:30 AM - 3:30 PM | Utility Relay Testing UDC C Service: University Data Center Description: Annual Service Utility relay testing |
| 9:00 AM - 10:00 AM | Planned maintenance on qual.its.utexas.edu Service: UT Direct Q/A environment Description: Upgrading web server software to latest release. No downtime or interruption of service expected. |
| 7:30 AM - 3:30 PM | Utility Relay Testing UDC C Service: University Data Center Description: Annual Service Utility relay testing |
| 9:00 AM - 11:00 AM | University Directory (White Pages) Routine Maintenance Service: University Directory (White Pages) Description: The University Directory (White Pages) will be undergoing routine maintenance. No interruption in service is anticipated. |
| 9:00 AM - 9:30 AM | Add capacity to Commodity ESX cluster Service: Virtual Servers Description: Add 3 servers to Commodity VMware vSphere cluster to increase VM capacity on Wed May 2 9-9:30am. No impact to existing VMs is expected. |
| 9:00 AM - 12:00 PM | Emergency upgrade of the Mail Filtering Service Service: Mail Filtering Service Description: The mail filtering service will be upgraded to the latest software release from the vendor to fix a bug that has been affecting us. No service outage is expected during the upgrade due to the load ... (more) |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 10:00 PM - 10:30 PM | Unix-based virtual Web hosting maintenance Service: Web Publishing on Unix Description: Between 10:00 and 10:30 p.m. on Wednesday, May 2nd, servers handling a subset of Unix-based virtual Web hosting sites will undergo maintenance to reallocate server resources. During this period ... (more) |
| 7:30 AM - 3:30 PM | Utility Relay Testing UDC C Service: University Data Center Description: Annual Service Utility relay testing |
| 9:00 AM - 10:00 AM | Planned maintenance on beta.dp.utexas.edu Service: UT Direct development environment Description: Upgrading web server software to latest release. No downtime or interruption of service expected. |
| 9:00 AM - 9:00 PM | Commodity cluster BIOS/PERC patching Service: Virtual Servers Description: We will be rotating vSphere servers out of production on Thurs 5/3 9am - 9pm to apply BIOS and PERC firmware updates. This is to remediate the issue that caused a server to panic a few weeks ago. |
| 8:00 AM - 9:00 PM | Patching ESXi server BIOS/Perc firmware Service: Virtual Servers Description: Applying firmware and BIOS updates to the ESXi servers at suggestion of Dell. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 7:00 AM - 10:00 AM | Customer Survey update Service: Footprints Incident Tracking System Description: Adding and updating customer-facing text in both the questions and instructions included on the survey page sent to customers of the 'ITS Incident Management' and 'ITS Managed Desktop Support' ... (more) |
| 12:00 AM - 1:00 AM | Mainframe maintenance window Service: Mainframe Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more) |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 6:30 AM - 7:00 AM | TIM Scheduled Maintenance Service: EID Description: Routine maintenance on QUAL and PROD. No service impact is expected. |
| 7:00 AM - 8:00 AM | Apollo Maintenance in TEST/QUAL Service: Apollo Description: Apollo maintenance will take place in the TEST and QUAL environments. Changes are not expected to impact the user. |
| 5:00 PM - 6:00 PM | DHCP Server Maintenance Service: Campus Network Description: Networking will be performing a hardware upgrade on the campus DHCP servers. The servers are set up in a redundant configuration and will be serviced one at a time. No service interruption is ... (more) |
| 6:00 PM - 11:59 PM | Storage Array maintenance Description: The CX4 storage array will undergo non-disruptive maintenance. This will include patching and transparent load redistribution. No customer impact is expected. |
| 5:00 PM - 6:00 PM | FTP Server Maintenance Service: FTP Server Description: Networking will be moving the server "ftp.utexas.edu" to new hardware in the UDC-C data center. The server will be brought up in parallel with the existing server in advance to minimize service ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 6:00 PM - 10:00 PM | Austin DNS server migration Service: Austin Active Directory Description: An Austin DNS server, backup01.austin.utexas.edu, will be migrated to new hardware. Due to redundant servers, no customer impact is expected. |
| 9:00 AM - 10:00 AM | Planned maintenance of dpdev1.dp.utexas.edu Service: UT Direct development environment Description: Upgrading web servers software to latest release. No downtime or interruption of service expected. |
| 6:00 PM - 10:00 PM | Austin DNS server migration Service: Austin Active Directory Description: An Austin DNS server, backup02.austin.utexas.edu, will be migrated to new hardware. Due to redundant servers, no customer impact is expected. |
| 10:00 PM - 10:30 PM | Log4Natural Planned Maintenance Description: The Log4Natural team is planning a migration to production next Thursday, May 10th, between 10:00pm and 10:30pm. There should be no interruption to logging during this maintenance. The migration ... (more) |
| 5:00 PM - 6:00 PM | attwifi Maintenance Service: Wireless and Wired Public Internet Access Description: AT&T will be performing maintenance on their system that controls traffic on the "attwifi" wireless network. This will not affect any of the UT wireless networks ("restricted" or "guest"). Visitors ... (more) |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 12:00 PM - 12:30 PM | UTmail Maintenance Service: UTmail Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service. |
| 6:30 AM - 7:30 AM | EMN$MAIL QUAL maintenance Service: Mainframe Email Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance. |
| 10:30 AM - 1:30 PM | Routine TEST TIM Maintenance Service: EID Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades. |
| 6:00 PM - 8:00 PM | Update vCenter Server database Service: Virtual Servers Description: The vCenter Server (esxvctr01.austin.utexas.edu) will be pointed to a new back-end database server. No disruption expected (other than a temporary loss of ability to perform administrative tasks ... (more) |
| 6:30 AM - 7:30 AM | EMN$MAIL QUAL maintenance Service: Mainframe Email Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance. |
| 9:00 AM - 11:00 AM | uTexas Enterprise Directory (TED) routine maintenance. Service: uTexas Enterprise Directory (TED) Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. |
| 10:00 AM - 11:00 AM | utdirect qual environment Update of JDK 6 to JDK7 for java webapps Service: UT Direct Q/A environment Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7 No downtime or visible interruption of service for end users. |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 8:00 AM | Apollo Maintenance in PROD Service: Apollo Description: Apollo maintenance will take place in PROD. Changes are not expected to impact the user. |
| 6:00 AM - 7:00 AM | JIRA ITS Instance Planned Maintenance Service: Jira Description: The ITS instance of JIRA will undergo a full re-indexing of all issues. The service will be available during this maintenance window. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
