ITS Services Status
- 5/24/2013
12:27 PM - RESOLVED: TID Printing from Mainframe unavailable
Service RestoredThe issues with the TID printing has been resolved, But the TID print que is backed up with jobs from earlier this morning. The backlog should clear up throughout the day.
As of 9:50 am on 5/24/13 many customers (from multiple offices and departments) are reporting the inability to print mainframe documents using TID printers. We’ve verified that it is a TID issue by having customers try printing non-mainframe documents on the printers. System staff is investigating.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:00 AM - 1:00 AM | Mainframe maintenance window Service: Mainframe Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more) |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 6:30 AM - 7:00 AM | TIM Scheduled Maintenance Service: EID Description: Routine maintenance on QUAL and PROD. No service impact is expected. |
| 7:00 AM - 8:00 AM | Apollo Maintenance in TEST/QUAL Service: Apollo Description: Apollo maintenance will take place in the TEST and QUAL environments. Changes are not expected to impact the user. |
| 5:00 PM - 6:00 PM | DHCP Server Maintenance Service: Campus Network Description: Networking will be performing a hardware upgrade on the campus DHCP servers. The servers are set up in a redundant configuration and will be serviced one at a time. No service interruption is ... (more) |
| 6:00 PM - 11:59 PM | Storage Array maintenance Description: The CX4 storage array will undergo non-disruptive maintenance. This will include patching and transparent load redistribution. No customer impact is expected. |
| 5:00 PM - 6:00 PM | FTP Server Maintenance Service: FTP Server Description: Networking will be moving the server "ftp.utexas.edu" to new hardware in the UDC-C data center. The server will be brought up in parallel with the existing server in advance to minimize service ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 6:00 PM - 10:00 PM | Austin DNS server migration Service: Austin Active Directory Description: An Austin DNS server, backup01.austin.utexas.edu, will be migrated to new hardware. Due to redundant servers, no customer impact is expected. |
| 9:00 AM - 10:00 AM | Planned maintenance of dpdev1.dp.utexas.edu Service: UT Direct development environment Description: Upgrading web servers software to latest release. No downtime or interruption of service expected. |
| 6:00 PM - 10:00 PM | Austin DNS server migration Service: Austin Active Directory Description: An Austin DNS server, backup02.austin.utexas.edu, will be migrated to new hardware. Due to redundant servers, no customer impact is expected. |
| 10:00 PM - 10:30 PM | Log4Natural Planned Maintenance Description: The Log4Natural team is planning a migration to production next Thursday, May 10th, between 10:00pm and 10:30pm. There should be no interruption to logging during this maintenance. The migration ... (more) |
| 5:00 PM - 6:00 PM | attwifi Maintenance Service: Wireless and Wired Public Internet Access Description: AT&T will be performing maintenance on their system that controls traffic on the "attwifi" wireless network. This will not affect any of the UT wireless networks ("restricted" or "guest"). Visitors ... (more) |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 12:00 PM - 12:30 PM | UTmail Maintenance Service: UTmail Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service. |
| 6:30 AM - 7:30 AM | EMN$MAIL QUAL maintenance Service: Mainframe Email Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance. |
| 10:30 AM - 1:30 PM | Routine TEST TIM Maintenance Service: EID Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades. |
| 6:00 PM - 8:00 PM | Update vCenter Server database Service: Virtual Servers Description: The vCenter Server (esxvctr01.austin.utexas.edu) will be pointed to a new back-end database server. No disruption expected (other than a temporary loss of ability to perform administrative tasks ... (more) |
| 6:30 AM - 7:30 AM | EMN$MAIL QUAL maintenance Service: Mainframe Email Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance. |
| 9:00 AM - 11:00 AM | uTexas Enterprise Directory (TED) routine maintenance. Service: uTexas Enterprise Directory (TED) Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. |
| 10:00 AM - 11:00 AM | utdirect qual environment Update of JDK 6 to JDK7 for java webapps Service: UT Direct Q/A environment Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7 No downtime or visible interruption of service for end users. |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 8:00 AM | Apollo Maintenance in PROD Service: Apollo Description: Apollo maintenance will take place in PROD. Changes are not expected to impact the user. |
| 6:00 AM - 7:00 AM | JIRA ITS Instance Planned Maintenance Service: Jira Description: The ITS instance of JIRA will undergo a full re-indexing of all issues. The service will be available during this maintenance window. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| All Day | Network Maintenance Blackout Service: Campus Network Maintenance blackout window Description: Network maintenance blackout |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Monthly Maintenance Service: SharePoint Description: Installation of monthly SharePoint and Windows Server patches/updates |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 12:01 AM - 2:00 AM | Adobe Connect Log Collection Service: Web Conferencing Description: Adobe Connect's remote database will be stopped and started in order to provide the vendor (Adobe) log information for an existing support ticket. No changes are being made to the service. |
| 8:00 AM - 11:00 AM | Campus Network Maintenance Service: Campus Network Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more) |
| 7:00 AM - 11:59 PM | Blackboard service upgrade Service: Blackboard Description: We'll be upgrading Blackboard from Service Pack 5 to Service Pack 8. Blackboard will be down during the upgrade. |
| 5:00 PM - 7:00 PM | Wireless Network Maintenance Service: Wireless and Wired Public Internet Access Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more) |
| 10:30 AM - 1:30 PM | Routine QUAL TIM Maintenance Service: EID Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades. |
| 5:00 PM - 7:00 PM | Wireless Network Maintenance Service: Wireless and Wired Public Internet Access Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more) |
| 10:00 AM - 11:00 AM | utdirect beta environment Update of JDK 6 to JDK7 for java webapps Service: UT Direct development environment Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7 No downtime or visible interruption of service for end users. |
| 5:00 PM - 7:00 PM | Wireless Network Maintenance Service: Wireless and Wired Public Internet Access Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 8:00 AM | UDCC/UDCB NOC B Migration to Nexus Core Service: University Data Center Description: Impact: Non-Disruptive, Large Scope Change Description: Migration of NOC B uplink for UDCC N7K A/B, UDCC SVC B, and UDCB to Nexus NOC B core router. Connections is being moved as part of the ... (more) |
| 9:00 AM - 10:00 AM | Planned maintenance on utdirect.utexas.edu Service: UT Direct Description: Update web server software to latest release. No downtime or interruption of service is expected. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
