ITS Services Status
- 6/18/2013
4:24 PM - RESOLVED: UTmail: Account Management Tools Experiencing Issues
Service RestoredThis appears to be an isolated incident involving a small subset of users. Testing has concluded that the tools are functioning normally for the majority of users.
The Help Desk has been notified of the users affected and Systems is requesting support from the vendor.
This issue is resolved outside of these users. Please continue to contact the ITS Help Desk if you are experiencing issues with UTmail.
The Help Desk is getting reports of users getting errors when attempting to change their UTmail password. The most common error is “Oops, is not found in Google Apps. Please contact the ITS helpdesk.” This error, or others, may also appear when changing your Display Name or renaming your UTmail account via these tools.
Users that cannot access their UTmail accounts can call the ITS Help Desk, who can manually reset their passwords after identity verification.
The Systems team is aware of the issue and is investigating.
- 6/18/2013
11:09 AM - RESOLVED: Stache currently in backup mode
Service RestoredPrimary Stache service has been restored.
Stache is currently in backup mode and the ISO is investigating. Users will not be able to save changes for settings and stached items. Recently saved changes may also not be available.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 6:30 AM - 7:30 AM | Central RAC OAASPROD patching Service: Oracle Description: Install security patches and bug fixes on OAASPROD. |
| 6:30 AM - 7:00 AM | uTexas Identity Manager (TIM) PROD routine maintenance Service: EID Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more) |
| 9:00 PM - 10:00 PM | PyPE Planned Maintenance Service: Python Production Environment (PyPE) Description: The PyPE service will undergo maintenance while the filer volumes used by the service are moved in preparation for a filer OS upgrade. During this maintenance, the PyPE service will be completely ... (more) |
| 10:00 PM - 11:59 PM | UTS Planned Maintenance Service: Web Publishing on Unix Description: Routine maintenance for the UTS Unix timesharing service (uts.cc.utexas.edu). UTS services including SSH/SFTP access, POP/IMAP email and individual account Web hosting will be unavailable while ... (more) |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 8:00 AM | Planned DPUSER Maintenance Service: DPUSER Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected. |
| 5:00 PM - 5:15 PM | UT Direct planned migration Service: UT Direct Description: We removed references to T3N$USE2 from two of our modules; migrating them to PROD. We will also move a few old modules to the archive library. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 7:00 AM - 8:00 AM | UDCC/UDCB Uplinks Migrating to NOCA Nexus Core Service: University Data Center Description: Impact: Non-Disruptive, Large Scope Change Description: Migrate the redundant uplinks for UDCC N7K A/B, UDCC Service (out-of-band) A, and UDCB routers to the new Nexus NOC B core router. The ... (more) |
| 9:00 AM - 11:00 AM | Central RAC OAASDEV DR Test Service: Oracle Description: Perform a database switchover from primary to standby and back on OAASDEV environment |
| 5:00 PM - 6:00 PM | PNA Maintenance Service: Public Internet Access Description: Networking will be conducting maintenance on some of the PNA servers on Monday, July 30, from 5-6PM. During this maintenance, some PNA-related services will be unavailable. The affected services will ... (more) |
| 6:00 PM - 7:00 PM | UTEBS storage controller reboot Service: UT Enterprise Bulk Storage (UTEBS) Description: A redundant storage controller that supports the UTEBS environment will be restarted. No customer impact is expected. |
| 6:00 PM - 7:00 AM | ISO Phone Line Auditing Service: Telephone Service (Legacy) Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more) |
| 6:00 PM - 7:00 AM | ISO Phone Line Auditing Service: Telephone Service (Legacy) Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more) |
| 10:00 PM - 11:59 PM | RealMedia Streaming Service Maintenance Service: Webcasts and Streaming Media Description: Routine maintenance for RealMedia streaming services hosted at realaudio.cc.utexas.edu. Streaming media will be unavailable while maintenance is performed. |
| 9:00 AM - 11:00 AM | Central RAC OAASQUAL DR Test Service: Oracle Description: Perform a database switchover from primary to standby and back on OAASQUAL environment |
| 9:00 AM - 4:00 PM | UPS Battery Change - COM 27 & COM 10A Service: FAC Facilities Description: Planned Maintenance: UDC Will be replacing EATON Powerware UPS Batteries at COM 27 & COM 10A. This will be an all day event and non-impacting. |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 6:00 PM - 7:00 AM | ISO Phone Line Auditing Service: Telephone Service (Legacy) Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more) |
| 7:00 AM - 8:00 AM | Planned maintenance on utdirect.utexas.edu web service Service: UT Direct Description: Updating the security routines on the web server to version 8. No change in functionality, bug fixes only. No downtime or interruption of service expected. |
| 7:00 AM - 8:00 AM | Planned DPUSER Maintenance Service: DPUSER Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected. |
| 6:00 PM - 7:00 AM | ISO Phone Line Auditing Service: Telephone Service (Legacy) Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more) |
| 6:00 PM - 7:00 AM | ISO Phone Line Auditing Service: Telephone Service (Legacy) Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more) |
| 6:00 AM - 10:00 AM | Blackboard Service Interruptions Service: Blackboard Description: There will be several short service interruptions (mostly around 3 minutes in length) during the posted storage maintenance, while the database fails over and then back. For the most part the ... (more) |
| 6:00 AM - 10:00 AM | Maintenance for the NFS file servers rosen/guilden Service: Blackboard Description: We will be upgrading the operating system on the file servers rosen.cc.utexas.edu and guilden.cc.utexas.edu for security and data integrity issues. The list of services this will affect includes: ... (more) |
| 7:00 AM - 9:00 AM | Central RAC OAASPROD DR Test Service: Oracle Description: Perform a database switchover from primary to standby and back on OAASPROD environment |
| 6:00 PM - 7:00 AM | ISO Phone Line Auditing Service: Telephone Service (Legacy) Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more) |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 12:01 AM - 4:00 AM | Mainframe maintenance window Service: Mainframe Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting up to 4 hours into Sunday morning. UT Direct, applytexas.org, ... (more) |
| 6:00 PM - 7:00 AM | ISO Phone Line Auditing Service: Telephone Service (Legacy) Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more) |
| 8:00 AM - 9:00 AM | Application Registry maintenance Service: DEFINE Internals/Enterprise Workflow Description: Batch modules in ERP Application Registry need to be run in production. No users will be impacted. |
| 5:00 PM - 6:00 PM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day. During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more) |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 5:00 PM - 6:00 PM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day. During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 5:00 PM - 6:00 PM | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be conducting maintenance on the core wireless controllers on August 7-9 from 5-6pm on each day. During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more) |
