The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/29/2014
7:31 PM
RESOLVED: Austin Disk Connectivity Issues
Service Restored

7:30 PM
All servers are now operating and testing indicates that functionality has been fully restored.  ITS Systems staff are continuing to monitor the behavior of the service.


2:15
Testing indicates that the affected server is once again functioning properly.  We will bring it back into production status at 7:00pm today and continue to monitor its performance before considering the issue resolved.


9:54
We are continuing to verify the affected server’s functionality.

The next update will be Monday 9/29/2014 at 4:00pm unless the situation changes.


4:13 PM
Emergency maintenance will be performed on the malfunctioning server beginning 12:00 AM on Sun 28 Sep.
Austin Disk will continue to operate but with less redundancy since the server has already been taken out of service. Note, however, that there is planned maintenance on the rest of Austin Disk occurring between 12:00am and 6:00am on Sunday.
The next update will be 10:00 AM on Mon 29 Sep unless the situation worsens or the server is returned to service before then.


3:09 PM
Austin Disk customers have reported intermittent connectivity issues this week. This was initially diagnosed as a client issue but now appears to be a server issue.
One of two redundant servers seems to be the source of the issue. It was taken out of service and clients should have restored connectivity once their caches clear (~15 minutes) or they restart their machines (which clears the caches immediately).
Please report any issues that continue after a restart to the ITS Help Desk so that we can continue to gather data.

9/29/2014
6:02 PM
RESOLVED: Canvas: RecordUploadPlayback of media gives error or sticks on “Loading…”
Service Restored

18:00
Our engineers have resolved the problem with the Kaltura integration in regards to recording, uploading and playing back media in Canvas. A full incident report will be provided in the next 24 hours describing:
• What caused the issue
• What was done to fix it
• Preventative measures to avoid future similar incidents

We apologize for any inconvenience and frustration this has caused for you and your institution’s users. Please let us know if your users continue to experience any media problems so that we can review it further. 


16:59
Our Ops team is still working on the record\upload\playback issues with our Kaltura integration. There is not yet an ETA for resolution but we are working to resolve it as quickly as possible. We apologize for any inconvenience and will provide another update within 30 minutes.


16:24
We are still seeing the record\upload\playback issues with our Kaltura integration and our Ops team is working to resolve it as quickly as possible.  We apologize for any inconvenience and will provide another update within 30 minutes.


15:48
We are currently seeing an issue with our Kaltura integration that is preventing users from using the Record\Upload media feature or playback an media that was recorded\uploaded with Canvas’ Kaltura integration.
We are working to resolve this as quickly as possible and apologize for any inconvenience. We will provide an update within 30 minutes.

9/29/2014
11:56 AM
Expedited: Non-Disruptive Red Hat Enterprise Linux security patching for CVE-2014-7169
Unplanned Maintenance

11:52
A critical security vulnerability for Bash has been identified in Red Hat Enterprise Linux (RHEL).

ITS Systems has been monitoring vendor response and follow up. A previous patch for CVE-2014-6271 was released and applied last week to RHEL hosts managed by ITS Systems. Red Hat released a subsequent patch for CVE-2014-7169 to address further concerns for the Bash vulnerabilities.

The latest patch will be applied to all RHEL hosts managed by ITS Systems in the following stages, today (9/29):

- All TEST (and lower) hosts, 11:30 am
- All QUAL (and lower) hosts, 12:00 pm
- All PROD (and lower) hosts, 12:30 pm

The patch is expected to be non-disruptive, and has been confirmed to be so on internal test systems.

Based on the tests with the current patch and the lack of any adverse effects with application of patch for CVE-2014-6271, the risk and impact is expected to be Low.

Patches will be applied throughout the day, with completion expected by 5:00 pm.

Critical security updates for Red Hat related to this vulnerability are being made available on the Campus RHNS Service as they are released (typically within 30-60 minutes).

If you run Red Hat Enterprise Linux and do not yet have your systems connected to Satellite, you can find out more information here:

http://www.utexas.edu/its/rhns/

Past Service Interruptions

Upcoming Maintenance

<<< 09/16/2012 - 10/06/2012 >>>
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 AM - 10:30 AM
Mail Filtering Service logging maintenance
Service: Mail Filtering Service
Description: The Mail Filtering Service (aka the IronPorts), will be updated so that it logs directly into Splunk rather than using an intermediary. There will be no customer visibility to this event.
5:00 PM - 5:30 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: Planned maintenance is scheduled for the Group E-mail System. No disruption is expected.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
Upgrade ESXVCTR01 vCenter5 with update1
Service: Virtual Servers
Description: Snapshot ESXVCTR01, perform upgrade, test version, test webclient, commit snapshot.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
10:00 AM - 10:30 AM
Mail Filtering Service network maintenance
Service: Mail Filtering Service
Description: The servers comprising the Mail Filtering Service (aka the IronPorts), have a subtle misconfiguration in their network connections, which this maintenance will correct. No customer visibility is ... (more)
10:00 AM - 11:00 AM
utdirect update of jwebagent runtime
Service: UT Direct Q/A environment
Description: Update of the webagent runtime to fix a bug. No visible change in functionality
2:00 PM - 2:30 PM
Transitioning anti-spam for UTmail from on-premise to Google
Description: Anti-spam and anti-virus protection for UTmail will be changed from our on-premise filters to Google.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements.
A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 7:00 PM
PNA Maintenance
Service: Public Internet Access
Description: On Wednesday, Sept. 19, from 5-7pm, Networking will be physically relocating a PNA server in NOC B to make room for other equipment. During this time, the "guest.utexas.edu" wireless network will not ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 AM - 11:00 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: This is for routine maintenance of the TIM TEST and QUAL systems. PROD will not be affected. There may be connection resets for users using the TEST or QUAL web application during the maintenance.
10:30 AM - 11:30 AM
UTDirect Application Registry
Service: UT Direct
Description: This is a small mod to the current UT Direct Application Registry. The addition of a redirect will allow us to redirect to the new registry for prod deployment Oct. 1 2012
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Blackberry Enterprise Server Upgrade
Service: Austin BlackBerry Service
Description: Blackberry Enterprise Server (BES) will be upgraded to the latest maintenance release
10:00 AM - 10:30 AM
Com-plete Logon Maintenance
Service: TN3270
Description: Maintenance will be performed on the logon functionality for Com-plete, the mainframe 3270 application server. No user disruption is expected.
5:00 PM - 6:00 PM
UTS server maintenance
Service: Web Publishing on Unix
Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, September 25, from 5:00 to 6:00 p.m. UTS services ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 7:00 AM
ITS MySQL Maintenance
Service: MySQL
Description: *note, only the the non-CAT1 mysql environment will be done on the 27th. The CAT1 maintenance is now moved to October 1st at 6:00AM

both ITS MySQL host environments (non-CAT1 on ... (more)
6:00 AM - 7:00 AM
UT Lists maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable during MySQL database server maintenance.

Mail sent to utlists.utexas.edu lists during the maintenance period will be ... (more)
7:00 AM - 7:30 AM
DNS Maintenance in UDC-C
Service: Departmental Networks
Description: Networking will be bringing two new recursive DNS servers online to service UDC-C. This is being done to provide the UDC-C network with DNS resolvers independent of the main campus servers (see point ... (more)
7:45 AM - 8:45 AM
UT Direct maintenance window
Service: UT Direct
Description: Obsolete link removal from UT Direct homepage.
9:00 AM - 2:00 PM
Add new datastores to Virtual Infrastructure
Service: Virtual Servers
Description: New datastores will be added to the Virtual Servers infrastructure for VM provisioning.

No service interruptions are anticipated.
8:00 AM - 6:00 PM
Upgrade of AEMS to SP2 RU4
Service: Austin Exchange Messaging Service
Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 6:00 PM
Upgrade of AEMS to SP2 RU4
Service: Austin Exchange Messaging Service
Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more)
7:00 AM - 8:00 AM
Pype Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype team will be deploying code to make a new version of Django available to developers. There should be little downtime, if any, for the deployment interface and no downtime deployed projects.
9:00 AM - 11:00 AM
Selfscan (SAINT) Maintenance
Service: Selfscan (SAINT)
Description: This maintenance will perform software updates on all selfscan (SAINT) nodes. Please schedule your scans around this maintenance window.
7:00 AM - 8:00 AM
vCenter 5 Update 1 upgrade for esxdvctr01 (SRM)
Service: Virtual Servers
Description: Updating vCenter 5 to update 1 on Distaster Recovery vCenter instance to match upgrade that was already performed in production on esxvctr01.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will undergo maintenance for approximately 2 hours. There will be two brief, 5 minute system outages during the maintenance.

There will be no impact to production systems.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 9:30 PM
Pype Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype VMs in all environments will be moved from the commodity to the enterprise ESX infrastructure. The VMs will briefly lose network connectivity during this move, up to 2 minutes.
6:00 AM - 8:00 AM
ITS MySQL Maintenance - CAT1
Service: MySQL
Description: the CAT1 ITS MySQL host environment( mysqldb02.its.utexas.edu) will undergo maintenance to ensure stability and recover-ability. MySQL will be placed in read-only mode for the first part of this ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No user impact is expected.
5:00 PM - 6:00 PM
FTP Server Maintenance
Service: FTP Server
Description: Networking will be performing maintenance on the "ftp.utexas.edu" server to apply a firmware update to the system. During the maintenance, the server will be unavailable.
11:30 AM - 12:00 PM
UT Direct Registry Migration Window
Service: UT Direct
Description: Minor code change to UT Direct Registry code
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!