The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/16/2014
9:35 PM
RESOLVED: Media recording in Canvas not working currently
Service Restored

Our DevOps team has resolved the issue that was preventing users from recording media comments in Canvas. The media tool is functioning normally again. We appreciate your patience while we investigated and resolved this issue.


Users cannot record new media comments in Canvas currently. The recording tool in the rich content editor attempts to connect for awhile, and then an error message is returned. Our DevOps team is working on the problem; we’ll provide an update in 15 minutes.

We apologize for the inconvenience to your users. Our testing shows that playing back media is working fine, and we’ll work to get the recording function back online ASAP.

9/16/2014
5:33 PM
RESOLVED: Expedited non-disruptive maintenance (AEMS/MSOL)
Service Restored

17:29
Maintenance is complete.


A minor configuration change to our Office 365 MSOL (Azure AD) instance is being made to pre-empt a potential issue.  No user impact will occur.

9/16/2014
5:04 PM
UT Direct PDF Generator”
Under Investigation

17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/16/2014
2:27 PM
RESOLVED Non-Disruptive UT-V maintenance extended
Service Restored

2;13
This maintenance is complete.
12:06
Maintenance is extended until 2:00pm. There have been no issues (other than being distracted by unrelated tasks).

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 09/09/2012 - 09/29/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
EMN$MAIL PROD Maintenance
Service: Mainframe Email
Description: We will be moving some bug fixes into PROD for the backend of the EMN$MAIL delivery system. There is no expected downtime or service interruption.
7:00 AM - 8:00 AM
PyPE Planned Maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be undergoing maintenance to release a new pype tools version.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine Apollo maintenance will take place in PROD.
10:15 AM - 12:15 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: On Tuesday, September 11, from 10:15a - 12:15p, we will deploy the new UT Direct Application Registry to the BETA environment.

There should be no interruption of UT Direct services for users or ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 AM - 10:30 AM
Mail Filtering Service logging maintenance
Service: Mail Filtering Service
Description: The Mail Filtering Service (aka the IronPorts), will be updated so that it logs directly into Splunk rather than using an intermediary. There will be no customer visibility to this event.
5:00 PM - 5:30 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: Planned maintenance is scheduled for the Group E-mail System. No disruption is expected.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
Upgrade ESXVCTR01 vCenter5 with update1
Service: Virtual Servers
Description: Snapshot ESXVCTR01, perform upgrade, test version, test webclient, commit snapshot.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
10:00 AM - 10:30 AM
Mail Filtering Service network maintenance
Service: Mail Filtering Service
Description: The servers comprising the Mail Filtering Service (aka the IronPorts), have a subtle misconfiguration in their network connections, which this maintenance will correct. No customer visibility is ... (more)
10:00 AM - 11:00 AM
utdirect update of jwebagent runtime
Service: UT Direct Q/A environment
Description: Update of the webagent runtime to fix a bug. No visible change in functionality
2:00 PM - 2:30 PM
Transitioning anti-spam for UTmail from on-premise to Google
Description: Anti-spam and anti-virus protection for UTmail will be changed from our on-premise filters to Google.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements.
A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 7:00 PM
PNA Maintenance
Service: Public Internet Access
Description: On Wednesday, Sept. 19, from 5-7pm, Networking will be physically relocating a PNA server in NOC B to make room for other equipment. During this time, the "guest.utexas.edu" wireless network will not ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 AM - 11:00 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: This is for routine maintenance of the TIM TEST and QUAL systems. PROD will not be affected. There may be connection resets for users using the TEST or QUAL web application during the maintenance.
10:30 AM - 11:30 AM
UTDirect Application Registry
Service: UT Direct
Description: This is a small mod to the current UT Direct Application Registry. The addition of a redirect will allow us to redirect to the new registry for prod deployment Oct. 1 2012
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Blackberry Enterprise Server Upgrade
Service: Austin BlackBerry Service
Description: Blackberry Enterprise Server (BES) will be upgraded to the latest maintenance release
10:00 AM - 10:30 AM
Com-plete Logon Maintenance
Service: TN3270
Description: Maintenance will be performed on the logon functionality for Com-plete, the mainframe 3270 application server. No user disruption is expected.
5:00 PM - 6:00 PM
UTS server maintenance
Service: Web Publishing on Unix
Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, September 25, from 5:00 to 6:00 p.m. UTS services ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 7:00 AM
ITS MySQL Maintenance
Service: MySQL
Description: *note, only the the non-CAT1 mysql environment will be done on the 27th. The CAT1 maintenance is now moved to October 1st at 6:00AM

both ITS MySQL host environments (non-CAT1 on ... (more)
6:00 AM - 7:00 AM
UT Lists maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable during MySQL database server maintenance.

Mail sent to utlists.utexas.edu lists during the maintenance period will be ... (more)
7:00 AM - 7:30 AM
DNS Maintenance in UDC-C
Service: Departmental Networks
Description: Networking will be bringing two new recursive DNS servers online to service UDC-C. This is being done to provide the UDC-C network with DNS resolvers independent of the main campus servers (see point ... (more)
7:45 AM - 8:45 AM
UT Direct maintenance window
Service: UT Direct
Description: Obsolete link removal from UT Direct homepage.
9:00 AM - 2:00 PM
Add new datastores to Virtual Infrastructure
Service: Virtual Servers
Description: New datastores will be added to the Virtual Servers infrastructure for VM provisioning.

No service interruptions are anticipated.
8:00 AM - 6:00 PM
Upgrade of AEMS to SP2 RU4
Service: Austin Exchange Messaging Service
Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!