The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/6/2015
11:14 PM
RESOLVED: Central ITS Oracle RAC
Service Restored

5/6/2015 7:44 PM
The Central ITS Oracle RAC service has been restored as of approximately 7:20PM.

The following environments have been verified to be working:
* IDPhotos applications (Student Photo Roster, Virtual ID Cards, and ID Photo Gateway)
* PyPE applications using Oracle
* EID Admin application
* EID Self-help application

The root cause of this service interruption was storage maintenance (vendor assisted) that did not go as planned.

This is the final planned update for this incident. 

An Incident Report shall be prepared and posted by the Storage team per ITS Incident Communication Policy.


5/6/2015 7:36 PM
The Central ITS Oracle RAC service has been restored as of approximately 7:20PM.

The following environments have been verified to be working:
* IDPhotos applications (Student Photo Roster, Virtual ID Cards, and ID Photo Gateway)
* PyPE applications using Oracle

The following applications are available, but EID updates are being delayed to downstream systems:
* EID Admin application
* EID Self-help application

The root cause of this service interruption was storage maintenance (vendor assisted) that did not go as planned.

An Incident Report shall be prepared and posted by the Storage team per ITS Incident Communication Policy.

An update will follow at 8:00, or earlier as appropriate.


5/6/2015 7:02 PM
The ITS Central RAC Database Server appears to be down.  The Housing and Food Public website is currently not operational as well as several other services that depend on the Oracle Database residing on The ITS Central RAC Database Server.


5/6/2015 7:07 PM
As a result of the loss of connectivity to NFS storage during storage maintenance, Oracle services are not in a desired functional state, and are being restarted in a controlled manner to ensure consistency of service availability. 

The Oracle service disruption is causing downstream outages of services dependent upon the Central ITS Oracle RAC environment, including:

* TIM
* EID Admin application
* EID Self-help application
* IDPhotos applications (Student Photo Roster, Virtual ID Cards, and ID Photo Gateway)
* PyPE applications using Oracle
* Housing and Public Foods website

An update will follow at 7:30 or earlier as warranted.

5/6/2015
11:13 PM
RESOLVED: EID Admin Tool Inaccessible
Service Restored

5/6/2015 7:55 PM
Resolved at 7:44 after the the Central ITS Oracle RAC outage was resolved.


5/6/2015 6:19pm
The EID Admin Tool became completely inaccessible around 6:05pm. All consultants currently working at the Help Desk were able to replicate the issue.

ITS applications staff are investigating.

5/6/2015
6:55 PM
RESOLVED: UT Direct website is unresponsive
Service Restored

5/6/2015 6:51 PM
During a planned maintenance event there was a very brief loss of connectivity to NFS storage.

UT DIRECT and ITS Oracle services have been verified to be functional. Service owners dependent NFS storage should verify the health of there services.


5/6/2015 6:35 PM
UT Direct is responding normally.  ITS Systems staff is investigating the root cause.


5/6/2015 5:56PM
At 5:50 pm today we were made aware that UT Direct (utdirect.utexas.edu) was unresponsive. It appears all users are impacted.

5/6/2015
11:32 AM
Windows Web Hosting: Service Outage
Under Investigation

05/06/15 11:25
At this time, it appears this issue has been resolved but we will leave it ‘under investigation’ for now as we continue to monitor for any further evidence of a problem. 


05/06/15 10:44
ITS has discovered that this issue has not been completely resolved.  The issue remains under investigation.


05/06/15 10:18am
The DNS issue with Windows Web Hosting has resolved and all sites appear to be responding normally again.


05/06/15 09:05
ITS Systems has engaged ITS Networking to assist with the investigation into the DNS resolution issue. There is no ETA on return to service yet. Additional updates will be provided when more information is known.


05/06/15 08:09
Sites hosted on Windows Web Hosting that have their DNS hosted at UT are currently not resolving properly and thus are offline. Sites whose DNS is hosted by a 3rd party provider appear to be unaffected. ITS Systems staff are working to resolve the issue and will update when more is known.

Affected sites include:

Tools.crwr.utexas.edu
His.crwr.utexas.edu
Efis.crwr.utexas.edu
Data.crwr.utexas.edu
Fsel.engr.utexas.edu
www.crwr.utexas.edu
lifelong.engr.utexas.edu
systems.webhost.utexas.edu/sysmod/systems/
https://systems.webhost.utexas.edu/inventory/vsphere/

5/6/2015
8:35 AM
RESTORED:Technology Resources JIRA Application Maintenance
Service Restored

05/06/15 08:31
This maintenance event is complete.


05/06/15 7:12 AM

Event Title: TRecs JIRA Application Maintenance

Description: The Technology Resources instance (issues.ecs.utexas.edu) of JIRA will upgrade to the latest stable version. TRecs JIRA will not be available during this maintenance event.

Start Date: Wednesday, May 6, 2015

End Date: Wednesday, May 6, 2015

Start Time: 7:00 AM

End Time: 8:30 AM

Past Service Interruptions

Upcoming Maintenance

<<< 01/13/2013 - 02/02/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) QUAL Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will we performing routing maintenance on the TIM QUAL system requiring a 5-10 minute outage during the maintenance period. PROD will not be affected.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to update our Identity Management software. Web users of the self help application and administrative application may experience connection resets during ... (more)
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:30 PM - 10:30 PM
XML Gateway maintenance (OS patching)
Service: XMLGateway
Description: XML Gateway service will be interrupted for a maximum of one hour, in order to apply patches to the Operating System of the production host (stutz.its.utexas.edu)
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to bring a new TIM server online. There will be no impact to running systems
3:00 PM - 5:00 PM
ITS Storage - DDN
Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window.
1:00 PM - 4:00 PM
uTexas Identity Manager (TIM) QUAL Maintenance
Service: uTexas Identity Manager (TIM)
Description: This will be an outage of the TIM QUAL system for routine maintenance. PROD will not be affected.
3:00 PM - 5:00 PM
ITS Storage - DDN
Description: The ITS Storage team will be upgrading the firmware of its DDN Storage arrays during the displayed time window.
6:00 PM - 8:00 PM
Austin DHCP storage maintenance
Description: The Austin DHCP Servers cluster storage will be migrated to a new LUN. The service will be unavailable for the duration.

The campus DHCP servers managed by ITS Networking are not affected by this ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: We will be upgrading all the host in our UT-V clusters to the 12202012 patch level. This will be a seamless upgrade, and customers will experience no noticeable downtime.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Production
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the production environment. Users should experience no interruption of service.
7:00 AM - 7:30 AM
Javamail migration to Linux
Service: Mainframe Email
Description: One out of three Javamail production servers will be migrated from Solaris (jmail3.its.utexas.edu) to Linux (jmail-p03.its.utexas.edu).

There should be no service interruption as the other two ... (more)
9:00 AM - 11:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, January 22nd from 9:00 a.m. to 11:00 a.m. the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
2:00 PM - 2:30 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. No service interruption is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: We will be upgrading all the host in our UT-V clusters to the 12202012 patch level. This will be a seamless upgrade, and customers will experience no noticeable downtime.
7:00 AM - 7:30 AM
MSSQL Maintenance - SQL01 - new time
Service: Microsoft SQL Server
Description: * moving 30 minutes earlier*

as part of ongoing maintenance operations, SQL Server SQL01 will be shutdown briefly during this maintenance window. All connecting client applications including ... (more)
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance on one of the redundant UDCC uplinks. Traffic will be gracefully migrated from the link before any work is completed, no outage is expected.
9:00 AM - 10:00 AM
Planned Maintenance for Central Credit Card Processing Web Site
Service: Central Credit Card Processing Web Site
Description: The IP of the service is being changed to route traffic to the new load balancing appliances. No outage or downtime is expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:30 AM - 8:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to bring two additional rows online for the data center network.

No outage is expected during the process.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: AEMS will undergo maintenance. Some or all AEMS will be unavailable for periods which depend upon the specific work being performed. In some cases, it may be necessary for users to restart their mail ... (more)
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 4:00 PM
Annual UPS Preventative Maintenance
Service: FAC Facilities
Description: UDC-FAC Will be conducting Annual UPS Preventative Maintenance on UPS's at UDCB AND UDC A
This is non-impacting event.
5:00 PM - 6:00 PM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The Pype deployment interface will be down for up to 1 hour while an underlying service is moved from one machine to another. Deployed applications will be unaffected.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Production
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the production environment. Users should experience no interruption of service.
7:00 AM - 7:30 AM
Javamail + FTPMail prod host migration
Service: Mainframe Email
Description: The second of three Javamail/FTPMail servers will be migrated from Solaris (jmail2) to RHELinux (jmail-p02.its.utexas.edu).

No service interruption is expected as the other two
servers (jmail1, ... (more)
8:00 AM - 4:00 PM
Annual UPS Preventative Maintenance
Service: FAC Facilities
Description: UDC-FAC Will be conducting Annual UPS Preventative Maintenance on UPS's at UDCB AND UDC A
This is non-impacting event.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM TEST will be undergoing routine maintenance. No service interruption is expected.
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance. We don't anticipate any user impact.
10:00 PM - 11:55 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.
3:00 PM - 5:00 PM
UTEBS Appliance Patching
Service: UT Enterprise Bulk Storage (UTEBS)
Description: Appliances will be patched. Maintenance is intended to be nondisruptive.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:45 AM
XML Gateway Java version update
Service: XMLGateway
Description: XML Gateway service will be interrupted for upto an hour, to update the version of Java used by the application.
6:45 AM - 7:45 AM
Planned maintenance on the Student Photo Roster
Service: Student Photo Roster
Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window.
1:00 PM - 3:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
11:00 PM - 11:59 PM
Update to JDK on myutbenefits
Service: My UT Benefits
Description: We will be updating the Java JDK to Java 7u11 on the mybenefits.its.utexas.edu servers
10:00 AM - 11:00 AM
Update of JDK for webagent & webapps
Service: UT Direct
Description: We will be updating the Java JDK to the latest point release on utdirect. No downtime or user impact is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 10:00 AM
Footprints Schedule Maintenance
Service: Footprints Incident Tracking System
Description: Footprints scheduled maintenance - OS or application patching and updates.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!