ITS Services Status
- 5/24/2013
12:27 PM - RESOLVED: TID Printing from Mainframe unavailable
Service RestoredThe issues with the TID printing has been resolved, But the TID print que is backed up with jobs from earlier this morning. The backlog should clear up throughout the day.
As of 9:50 am on 5/24/13 many customers (from multiple offices and departments) are reporting the inability to print mainframe documents using TID printers. We’ve verified that it is a TID issue by having customers try printing non-mainframe documents on the printers. System staff is investigating.
- 5/23/2013
9:22 PM - RESOLVED: uTexas Identity Manager (TIM) PROD Maintenance - Thursday 5/23/13 9:00pm-9:30pm
Service RestoredThis maintenance is completed.
We will be doing maintenance on the TIM PROD systems tonight, Thursday 5/23/13 between 9:00pm and 9:30pm.
No user impact is expected during this period, but we will provide an update should any occur.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:00 AM - 6:00 AM | Austin Exchange Message Service (AEMS) Planned Maintenance Service: Austin Exchange Messaging Service Description: This maintenance includes any or all of the following maintenance tasks: * Installation of security updates and hotfixes. * Moving of user mailboxes to different mailbox databases to better ... (more) |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 7:00 AM - 8:00 AM | Planned Apollo Maintenance in QUAL Service: Apollo Description: Routine maintenance will take place in QUAL to fix a problem with group member management in Apollo Lite. No downtime is expected. |
| 7:00 AM - 8:00 AM | Pype maintenance Service: Python Production Environment (PyPE) Description: The Pype deployment interface will be unavailable for up to one hour as we deploy a new release candidate of the client tools. Django will also be updated with security patches during this time. ... (more) |
| 7:30 AM - 8:00 AM | Student Photo Roster Planned Maintenance Service: Student Photo Roster Description: On Tuesday, February 12th from 7:30 - 8:00am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:30 AM - 8:00 AM | ID Photo Gateway Planned Maintenance Service: ID Photo Gateway Description: On Tuesday, February 12th from 7:30 - 8:00am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:30 AM - 8:00 AM | Virtual ID Cards Planned Maintenance Service: Virtual ID Cards Description: On Tuesday, February 12th from 7:30 - 8:00am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 8:00 AM - 9:00 AM | UTForge Quarterly Maintenance Service: UTForge Description: The UTForge production servers will undergo quarterly system package and security updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more) |
| 9:00 AM - 4:00 PM | Removing unused datastores for CX4 clearing Service: Virtual Servers Description: various datastores will be removed from vSphere that are no longer in use. |
| 9:00 AM - 11:00 AM | University Directory ( White Pages ) Maintenance Service: University Directory (White Pages) Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected. |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 8:00 AM | Planned maintenance of Document Repository on Feb 14, 2013 7 am to 8 am Service: Document Repository Description: Document Repository system will be switched to a new set of machines behind F5 load balancer in production environment. During this maintenance: 1. DNS name docrep.its.utexas.edu will be ... (more) |
| 9:00 AM - 10:00 AM | uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting maintenance on all of the TIM systems. There may be connection resets in the EID Self Service application and the EID Administrative Application during the maintenance, but no ... (more) |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 9:00 AM - 11:00 AM | PROD uTexas Identity Manager (TIM) Routine Maintenance Service: uTexas Identity Manager (TIM) Description: TIM PROD will be undergoing routine maintenance. Users of the EID self help application or the EID administrative application may experience session resets. |
| 8:00 PM - 10:00 PM | Load Balancer HA configuration Service: Core Network Services Description: HA parameters on the F5 load balancers will be changed to reduce unnecessary failover events. |
| 12:00 AM - 6:00 AM | Blackboard Weekly Maintenance Service: Blackboard Description: Weekly maintenance event for Blackboard (courses.utexas.edu). The service may be degraded or down during this time. |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Monthly Maintenance Service: SharePoint Description: Installation of monthly SharePoint and Windows Server patches/updates |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 12:01 AM - 1:00 AM | Planned maintenance for SQL01 Service: Microsoft SQL Server Description: ITS SQL Server sql01.austin.utexas.edu will undergo scheduled maintenance. Applications utilizing this service (including ITS Sharepoint 2010) will be temporarily unavailable during portions of this ... (more) |
| 10:00 PM - 12:00 AM | Monthly Group E-Mail Maintenance Service: Group E-Mail Description: Monthly maintenance window for the Group E-mail server. |
| 9:00 AM - 11:00 AM | TEST uTexas Identity Manager (TIM) Routine Maintenance Service: uTexas Identity Manager (TIM) Description: TIM TEST will be undergoing routine maintenance. Mainframe users of the TEST TIM system may experience two 5-10 minute outages during the maintenance period. |
| 4:00 PM - 5:00 PM | ERP Web Infrastructure Maintenance Window Service: ERP UI Web Infrastructure Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected. |
| 6:00 PM - 10:00 PM | Wiki Service Monthly Maintenance Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more) |
| 10:00 PM - 11:59 PM | Web Central Scheduled Maintenance Service: Web Central Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more) |
| 5:30 PM - 7:00 PM | DEFINE Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 10:00 AM - 11:00 AM | Planned maintenance of PDF Generator on Feb 21, 10 am to 11 am Service: PDF Generator Description: PDF Generator Java code signing certificate will be renewed during this maintenance. No service interruption is expected. |
| 1:00 PM - 5:00 PM | Urchin Planned Maintenance Window Service: Web Analytics: Urchin Description: Planned monthly maintenance window for Urchin. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 8:00 AM - 11:59 AM | Web Central Patch Maintenance Service: Web Central Description: Servers associated with www.utexas.edu, UTS and custom Unix Web hosting will undergo routine patch maintenance. At various times during the maintenance window, access to www.utexas.edu, UTS and ... (more) |
| 12:00 AM - 6:00 AM | Austin Exchange Message Service (AEMS) Planned Maintenance Service: Austin Exchange Messaging Service Description: This maintenance includes any or all of the following maintenance tasks: * Installation of security updates and hotfixes. * Moving of user mailboxes to different mailbox databases to better ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 7:00 AM - 8:00 AM | Pype maintenance Service: Python Production Environment (PyPE) Description: This maintenance will update the utdirect package for the most recent version of the client tools, 26.3.4-rc4. The deployment interface will be briefly unavailable but deployed applications will be ... (more) |
| 6:30 AM - 7:00 AM | uTexas Identity Manager (TIM) PROD Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting routine maintenance on the PROD TIM systems. Users of the EID Self Help Application or the EID Administrative Application may experience connection resets during the ... (more) |
| 7:00 AM - 8:00 AM | Planned Apollo Maintenance in PROD Service: Apollo Description: Routine maintenance will take place in PROD to fix a problem with group member management in Apollo Lite. No downtime is expected. |
| 8:00 AM - 8:30 AM | Virtual ID Cards Planned Maintenance Service: Virtual ID Cards Description: On Tuesday, February 26th from 8:00-8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 8:00 AM - 8:30 AM | Student Photo Roster Planned Maintenance Service: Student Photo Roster Description: On Tuesday, February 26th from 8:00-8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 8:00 AM - 9:00 AM | JIRA OS Patching Service: Jira Maintenance blackout window Description: JIRA VM sys admins will do OS-level patching. No interruption in service is expected. |
| 8:00 AM - 8:30 AM | ID Photo Gateway Planned Maintenance Service: ID Photo Gateway Description: On Tuesday, February 26th from 8:00-8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 9:00 AM - 11:00 AM | QUAL uTexas Identity Manager (TIM) Routine Maintenance Service: uTexas Identity Manager (TIM) Description: TIM QUAL will be undergoing routine maintenance. Mainframe and web users of the QUAL TIM system may experience two 5-10 minute outages during the maintenance period. |
| 9:00 AM - 4:00 PM | Removal of datastores from vSphere Service: Virtual Servers Description: Removing unused LUNs from hosts within vSphere |
| 3:30 PM - 4:30 PM | UTmail Signup Portal maintenance Service: UTmail Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected. |
| 10:00 PM - 11:00 PM | Stunnel maintenance Service: Mainframe Stunnel Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service. |
| 9:00 AM - 4:00 PM | Removal of datastores from vSphere Service: Virtual Servers Description: Removing unused LUNs from hosts within vSphere |
| 10:00 AM - 11:00 AM | UTdirect Credit card maintenance Service: UT Direct Description: We're adding one server to the credit card processing cluster. No user impact expected |
| 5:30 PM - 7:00 PM | DEFINE Internals/Enterprise Workflow planned maintenance Service: DEFINE Internals/Enterprise Workflow Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 7:00 AM - 10:00 AM | Footprints Schedule Maintenance Service: Footprints Incident Tracking System Description: Footprints scheduled maintenance - OS or application patching and updates. |
| 8:00 AM - 11:59 AM | UTS Server Maintenance Service: Web Publishing on Unix Description: The server hosting the UTS timesharing service, uts.cc.utexas.edu, will receive patches and software updates. During the maintenance window all UTS services will be unavailable, including ... (more) |
