The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/29/2014
7:31 PM
RESOLVED: Austin Disk Connectivity Issues
Service Restored

7:30 PM
All servers are now operating and testing indicates that functionality has been fully restored.  ITS Systems staff are continuing to monitor the behavior of the service.


2:15
Testing indicates that the affected server is once again functioning properly.  We will bring it back into production status at 7:00pm today and continue to monitor its performance before considering the issue resolved.


9:54
We are continuing to verify the affected server’s functionality.

The next update will be Monday 9/29/2014 at 4:00pm unless the situation changes.


4:13 PM
Emergency maintenance will be performed on the malfunctioning server beginning 12:00 AM on Sun 28 Sep.
Austin Disk will continue to operate but with less redundancy since the server has already been taken out of service. Note, however, that there is planned maintenance on the rest of Austin Disk occurring between 12:00am and 6:00am on Sunday.
The next update will be 10:00 AM on Mon 29 Sep unless the situation worsens or the server is returned to service before then.


3:09 PM
Austin Disk customers have reported intermittent connectivity issues this week. This was initially diagnosed as a client issue but now appears to be a server issue.
One of two redundant servers seems to be the source of the issue. It was taken out of service and clients should have restored connectivity once their caches clear (~15 minutes) or they restart their machines (which clears the caches immediately).
Please report any issues that continue after a restart to the ITS Help Desk so that we can continue to gather data.

9/29/2014
6:02 PM
RESOLVED: Canvas: RecordUploadPlayback of media gives error or sticks on “Loading…”
Service Restored

18:00
Our engineers have resolved the problem with the Kaltura integration in regards to recording, uploading and playing back media in Canvas. A full incident report will be provided in the next 24 hours describing:
• What caused the issue
• What was done to fix it
• Preventative measures to avoid future similar incidents

We apologize for any inconvenience and frustration this has caused for you and your institution’s users. Please let us know if your users continue to experience any media problems so that we can review it further. 


16:59
Our Ops team is still working on the record\upload\playback issues with our Kaltura integration. There is not yet an ETA for resolution but we are working to resolve it as quickly as possible. We apologize for any inconvenience and will provide another update within 30 minutes.


16:24
We are still seeing the record\upload\playback issues with our Kaltura integration and our Ops team is working to resolve it as quickly as possible.  We apologize for any inconvenience and will provide another update within 30 minutes.


15:48
We are currently seeing an issue with our Kaltura integration that is preventing users from using the Record\Upload media feature or playback an media that was recorded\uploaded with Canvas’ Kaltura integration.
We are working to resolve this as quickly as possible and apologize for any inconvenience. We will provide an update within 30 minutes.

9/29/2014
11:56 AM
Expedited: Non-Disruptive Red Hat Enterprise Linux security patching for CVE-2014-7169
Unplanned Maintenance

11:52
A critical security vulnerability for Bash has been identified in Red Hat Enterprise Linux (RHEL).

ITS Systems has been monitoring vendor response and follow up. A previous patch for CVE-2014-6271 was released and applied last week to RHEL hosts managed by ITS Systems. Red Hat released a subsequent patch for CVE-2014-7169 to address further concerns for the Bash vulnerabilities.

The latest patch will be applied to all RHEL hosts managed by ITS Systems in the following stages, today (9/29):

- All TEST (and lower) hosts, 11:30 am
- All QUAL (and lower) hosts, 12:00 pm
- All PROD (and lower) hosts, 12:30 pm

The patch is expected to be non-disruptive, and has been confirmed to be so on internal test systems.

Based on the tests with the current patch and the lack of any adverse effects with application of patch for CVE-2014-6271, the risk and impact is expected to be Low.

Patches will be applied throughout the day, with completion expected by 5:00 pm.

Critical security updates for Red Hat related to this vulnerability are being made available on the Campus RHNS Service as they are released (typically within 30-60 minutes).

If you run Red Hat Enterprise Linux and do not yet have your systems connected to Satellite, you can find out more information here:

http://www.utexas.edu/its/rhns/

Past Service Interruptions

Upcoming Maintenance

<<< 02/24/2013 - 03/16/2013 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: This maintenance will update the utdirect package for the most recent version of the client tools, 26.3.4-rc4. The deployment interface will be briefly unavailable but deployed applications will be ... (more)
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM systems. Users of the EID Self Help Application or the EID Administrative Application may experience connection resets during the ... (more)
7:00 AM - 8:00 AM
Planned Apollo Maintenance in PROD
Service: Apollo
Description: Routine maintenance will take place in PROD to fix a problem with group member management in Apollo Lite. No downtime is expected.
8:00 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, February 26th from 8:00-8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, February 26th from 8:00-8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
JIRA OS Patching
Service: Jira
Maintenance blackout window
Description: JIRA VM sys admins will do OS-level patching. No interruption in service is expected.
8:00 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, February 26th from 8:00-8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM QUAL will be undergoing routine maintenance. Mainframe and web users of the QUAL TIM system may experience two 5-10 minute outages during the maintenance period.
9:00 AM - 4:00 PM
Removal of datastores from vSphere
Service: Virtual Servers
Description: Removing unused LUNs from hosts within vSphere
3:30 PM - 4:30 PM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
10:00 PM - 11:00 PM
Stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
9:00 AM - 4:00 PM
Removal of datastores from vSphere
Service: Virtual Servers
Description: Removing unused LUNs from hosts within vSphere
10:00 AM - 11:00 AM
UTdirect Credit card maintenance
Service: UT Direct
Description: We're adding one server to the credit card processing cluster. No user impact expected
5:30 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow planned maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 10:00 AM
Footprints Schedule Maintenance
Service: Footprints Incident Tracking System
Description: Footprints scheduled maintenance - OS or application patching and updates.
8:00 AM - 11:59 AM
UTS Server Maintenance
Service: Web Publishing on Unix
Description: The server hosting the UTS timesharing service, uts.cc.utexas.edu, will receive patches and software updates.

During the maintenance window all UTS services will be unavailable, including ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM systems. Users of the EID Self Help Application or the EID Administrative Application may experience connection resets during the ... (more)
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
10:00 AM - 12:00 PM
UT Virtual Servers: Network Resiliancy testing
Service: Virtual Servers
Description: Systems in conjunction with Networking will be performing an isolated network resiliancy test on Tue 3/5/13 from 10am - noon.

No service outages are anticipated as only VMs and server under test ... (more)
10:00 AM - 12:00 PM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to test the redundancy of our networking. If the test is successful, there will be no impact. If the test is unsuccessful there may be a period of lost ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
9:00 AM - 11:00 PM
vDesk TETTNANG memory swap
Service: Virtual Servers
Description: putting Tettnang into maintenance so core can test memory.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
12:01 AM - 1:00 AM
Planned maintenance for SQL03
Service: Microsoft SQL Server
Description: ITS MSSQL Server will undergo maintenance to improve stability. SQL Server databases on SQL03 (including Adobe Connect) will be unavailable for some part of this maintenance.
9:00 AM - 11:00 PM
vDesk HALLERTAU server downtime for memory swap
Service: Virtual Servers
Description: placing server into maintenance and shutting down so core can swap memory around and test for errors.
9:30 AM - 12:00 PM
Relocate F5 load balancer
Service: Core Network Services
Description: One of the F5 load balancers will be relocated to another datacenter. User visible impact is not expected. This move will improve our high availability configuration. This maintenance had been ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will be undergoing routine maintenance. Mainframe and web users of the PROD TIM system may experience two 5-10 minute outages during the maintenance period. EID logins will not be affected.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
1:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 01:00 AM and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org, ... (more)
9:00 PM - 10:00 PM
Mainframe Stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
10:00 AM - 11:00 AM
UT Direct credit card maintenance
Service: UT Direct
Description: We're replacing a server to the credit card processing. No user impact expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 10:00 PM
Mainframe stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
10:00 PM - 6:00 AM
Footprints Server migration
Service: Footprints Incident Tracking System
Description: Migrating the footprints ticketing system to a new application server.

Service will be unavailable.
10:00 PM - 6:00 AM
Footprints Server migration
Service: Footprints Incident Tracking System
Description: Migrating the footprints ticketing system to a new application server.

Service will be unavailable.
12:30 PM - 3:00 PM
ITS Jabber Service Update
Service: ITS Help and Service Desk
Description: The ITS Jabber service will be down for maintenance. The Help Desk will be fully-functional but Live Chat with the Help Desk is now unavailable.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!