ITS Services Status
- 5/24/2013
12:27 PM - RESOLVED: TID Printing from Mainframe unavailable
Service RestoredThe issues with the TID printing has been resolved, But the TID print que is backed up with jobs from earlier this morning. The backlog should clear up throughout the day.
As of 9:50 am on 5/24/13 many customers (from multiple offices and departments) are reporting the inability to print mainframe documents using TID printers. We’ve verified that it is a TID issue by having customers try printing non-mainframe documents on the printers. System staff is investigating.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:00 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:00 AM - 6:00 AM | Austin Exchange Message Service (AEMS) Planned Maintenance Service: Austin Exchange Messaging Service Description: This maintenance includes any or all of the following maintenance tasks: * Installation of security updates and hotfixes. * Moving of user mailboxes to different mailbox databases to better ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 3:30 PM - 5:00 PM | PyPE OS Security Patching - Test & Qual Service: Python Production Environment (PyPE) Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more) |
| 7:00 AM - 8:30 AM | Monthly JIRA Application Maintenance Service: Jira Description: JIRA will undergo application maintenance every 1st Tuesday monthly. |
| 11:15 AM - 1:15 PM | TEST uTexas Identity Manager (TIM) Routine Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting emergency maintenance on the TEST TIM system to replace a failed motherboard. There will be two 5-10 minute outages during the maintenance interval. |
| 4:00 PM - 5:00 PM | ERP Web Infrastructure Maintenance Window Service: ERP UI Web Infrastructure Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected. |
| 10:00 PM - 11:59 PM | Web Central Scheduled Maintenance Service: Web Central Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more) |
| 9:00 AM - 10:00 AM | Javamail, FTPMail PROD host patching Service: Mainframe Email Description: Javamail and FTPMail PROD hosts (jmail-p01-3.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat. There will be no service interruption, as at least one host will be ... (more) |
| 9:00 AM - 12:00 AM | uTexas Enterprise Directory (TED) routine maintenance Service: uTexas Enterprise Directory (TED) Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more) |
| 1:00 PM - 1:30 PM | Stache planned maintenance / update Service: Digital Certificates Description: Users may experience a brief outage Stache is being updated. In the event of a service outage, at least one of the direct links will continue to work. The digital certificate service (Certificates)... (more) |
| 6:00 AM - 11:00 AM | Footprints Weekly Maintenance Service: Footprints Incident Tracking System Description: Application or OS patching and updates. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 12:00 AM - 1:00 AM | Mainframe maintenance window Service: Mainframe Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more) |
| 12:00 AM - 6:00 AM | Blackboard Weekly Maintenance Service: Blackboard Description: Weekly maintenance event for Blackboard (courses.utexas.edu). The service may be degraded or down during this time. |
| 12:00 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:00 AM - 6:00 AM | Austin Exchange Message Service (AEMS) Planned Maintenance Service: Austin Exchange Messaging Service Description: This maintenance includes any or all of the following maintenance tasks: * Installation of security updates and hotfixes. * Moving of user mailboxes to different mailbox databases to better ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 10:00 AM - 4:00 PM | F5 Load Balancer Maintenance Service: Core Network Services Description: The OS on the F5 load balancers will be upgraded to the latest version. Disruption to load balanced services should be minimal. There will be six brief failover events. Users of HTTP based ... (more) |
| 9:00 PM - 10:00 PM | Pype Filer Move Service: Python Production Environment (PyPE) Description: The Pype service will have its shared storage migrated from the utdirect-netapp2 filer to rosen/guilden. During this maintenance, the deployment interface as well as deployed applications in all ... (more) |
| 9:30 AM - 5:00 PM | UTBackup Storage Expansion Service: UTBackup Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices. |
| 6:00 PM - 10:00 PM | NOC UPS Maintenance Service: Campus Network Description: From 6pm-10pm today (Monday, April 8), UDC will be performing emergency maintenance on the UPS serving the primary NOC. The UPS is currently in an error state, and the maintenance is being performed ... (more) |
| 7:00 AM - 9:00 AM | Virtual ID Cards Planned Maintenance Service: Virtual ID Cards Description: On Tuesday, April 9th from 7:00-9:00 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 9:00 AM | ID Photo Gateway Planned Maintenance Service: ID Photo Gateway Description: On Tuesday, April 9th from 7:00-9:00 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 9:00 AM | Student Photo Roster Planned Maintenance Service: Student Photo Roster Description: On Tuesday, April 9th from 7:00-9:00 am the Student Photo Roster will undergo routine scheduled maintenance. Users may experience a brief interruption in service during this time. |
| 9:30 AM - 5:00 PM | UTBackup Storage Expansion Service: UTBackup Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices. |
| 9:00 AM - 11:00 AM | University Directory ( White Pages ) Maintenance Service: University Directory (White Pages) Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected. |
| 2:00 PM - 2:30 PM | uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance Service: uTexas Identity Manager (TIM) Description: There should be no impact to any users or systems during this maintenance. |
| 5:00 PM - 6:00 PM | UT-V Networking Environment Maintenance Service: Virtual Servers Description: Networking will be upgrading the software on the Cisco Nexus 1010's supporting the UT-V networking environment. No service interruptions are anticipated during the maintenance. |
| 7:30 AM - 8:00 AM | Mainframe Email (FTPMail) change Service: Mainframe Email Description: The FTPMail service, which forwards emails sent via Natural module EMN$MAIL, will be changed to forward emails to local sendmail (SMTP) server, rather than directly to relay.mail.utexas.edu This ... (more) |
| 8:00 PM - 10:00 PM | Austin Active Directory schema update Service: Austin Active Directory Description: A schema update will be applied to the Austin Active Directory to support Exchange 2010 SP3. No customer impact is expected. |
| 1:00 AM - 9:00 AM | Database Server Migration Service: WebSpace Description: Migrate Webspace's production database to a new server with a new version of Oracle. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 12:00 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:00 AM - 6:00 AM | Austin Exchange Message Service (AEMS) Planned Maintenance Service: Austin Exchange Messaging Service Description: This maintenance includes any or all of the following maintenance tasks: * Installation of security updates and hotfixes. * Moving of user mailboxes to different mailbox databases to better ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 12:01 AM - 2:00 AM | Adobe Connect database maintenance Service: Web Conferencing Description: Adobe Connect's database server will under scheduled maintenance on Sunday, 4/14/13 from 12 AM - 2 AM. Adobe Connect will experience intermittent service outages during this maintenance window. |
| 8:00 AM - 11:00 AM | Campus Network Maintenance Service: Campus Network Description: On Sunday, April 14, from 8am-11am, Networking will be conducting hardware maintenance on one of the campus core routers. No service interruption is expected. Details available at: https://... (more) |
| 9:30 PM - 10:30 PM | Planned maintenance on the Student Photo Roster Service: Student Photo Roster Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window. |
| 9:30 PM - 10:30 PM | XML Gateway maintenance (OS patching) Service: XMLGateway Description: XML Gateway PROD service will be stopped while the host (stutz.its.utexas.edu) Operating System (RHEL) receives the quarterly patches/updates. This event was placed on the calendar earlier and ... (more) |
| 10:00 PM - 12:00 AM | Monthly Group E-Mail Maintenance Service: Group E-Mail Description: Monthly maintenance window for the Group E-mail server. |
| 9:00 AM - 11:00 AM | uTexas Identity Manager (TIM) TEST Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting routine maintenance on the TIM TEST servers. There will two 5-10 minute outages. |
| 4:00 PM - 5:00 PM | ERP Web Infrastructure Maintenance Window Service: ERP UI Web Infrastructure Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected. |
| 6:00 PM - 10:00 PM | Wiki Service Monthly Maintenance Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more) |
| 9:00 AM - 11:00 AM | University Directory ( White Pages ) Maintenance Service: University Directory (White Pages) Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected. |
| 9:00 AM - 12:00 PM | uTexas Enterprise Directory (TED) routine maintenance Service: uTexas Enterprise Directory (TED) Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay. |
| 5:00 PM - 10:00 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 5:00 PM - 7:00 PM | DHCP Server Maintenance Service: Campus Network Description: Networking will be conducting maintenance on the DHCP servers servicing departmental networks on campus to install updated software on the server. No service interruption is expected. |
| 1:00 PM - 5:00 PM | Urchin Planned Maintenance Window Service: Web Analytics: Urchin Description: Planned monthly maintenance window for Urchin. |
| 2:00 PM - 4:00 PM | TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting testing of our computing infrastructure. There may be intermittent outages during the testing. Production will not be affected. |
| 5:00 PM - 5:30 PM | Group E-Mail Planned Maintenance Service: Group E-Mail Description: The Group E-Mail system will undergo maintenance to update the web interface. |
| 6:00 AM - 11:00 AM | Footprints Weekly Maintenance Service: Footprints Incident Tracking System Description: Application or OS patching and updates. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 7:00 AM - 9:00 AM | WebSpace planned database maintenance Service: WebSpace Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more) |
