The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/29/2015
10:29 PM
RESOLVED: UT Lists Emergency Maintenance 10:00 tonight Thu 1/29
Service Restored

1/29/15 10:25pm
Maintenance complete.


1/29/15 1:06pm
Event Title: UT Lists emergency maintenance
Description: The UT Lists mailing list service will be briefly unavailable starting at 10:00 p.m. Thursday, January 29 in order to apply software patches.
Start Date: Thursday, January 29, 2015
End Date: Thursday, January 29, 2015
Start Time: 10:00 PM
End Time: 11:00 PM

1/29/2015
9:57 PM
RESOLVED: XML Gateway Emergency Maintenance - Security patch
Service Restored

1/29/15 9:51pm
Maintenance is complete.
The service was unavailable from 9:31 to 9:44.


1/29/15 1:19pm
XML Gateway production service will be interrupted for about 15 minutes starting soon after 9:30 pm today.
The maintenance window is:
Thursday January 29, 2015   9:30 - 10:15 pm

 

1/29/2015
8:59 PM
RESOLVED: Blackboard Emergency Maintenance
Service Restored

1/29/15 8:52pm
Maintenance completed.


1/29/15 11:58am
WHEN: 01-29-2015 8p - 10p
WHAT: The blackboard service will undergo emergency maintenance tonight between 8 and 10 pm to install critical patches.
IMPACT: The service will be down to all users for the duration of the maintenance.

1/29/2015
5:49 PM
RESOLVED: Emergency Maintenance for Virtual Web Hosting and UT Content Management System (UTCMS)
Service Restored

1/29/15 5:47pm
Maintenance completed.


WHEN: 01-29-2015 5p - 6p
WHAT: The machines which serve Red Hat based virtual hosts and the UTCMS service will undergo emergency maintenance to have critical patches installed.
IMPACT: The affected web sites and UTCMS will be down for approximately 10 minutes while the machines which serve them are rebooted.

1/29/2015
4:12 PM
Emergency maintenance on FTP server
Unplanned Maintenance

1/29/15 4:04pm
Operating system patches will be applied to the UT FTP server. A reboot of the server is necessary and will cause a service outage.
Start: 2015-01-30 08:30

1/29/2015
3:32 PM
RESOLVED: CATV Emergency maintenance
Service Restored

1/29/15 3:27pm
Emergency maintenance is concluded.


Emergency maintenance is being performed on the CATV System.  There may be several outages of short duration during this time.

1/29/2015
1:01 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/29/2015 12:49 PM
The following IAM systems are performing ongoing expedited maintenance. Service disruptions, should they occur, will be minimal.

UTLogin – Central Authentication Services
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application


1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

1/29/2015
12:57 PM
RESOLVED:  Emergency TED Maintenance
Service Restored

1/29/2015 12:48 PM
Maintenance complete.


1/29/2015 12:01 PM
TED maintenance is proceeding normally but taking longer than expected. Updates to TED have been restored and the remainder of the maintenance will be non-disruptive.

New estimated end time: 1:00 PM


1/29/15 9:19 am
Emergency maintenance has begun on the uTexas Enterprise Directory (TED). LDAP authentication and searches will remain available, but updates will be delayed for a brief window during the maintenance. This may disrupt password resets for UT-EID accounts. Estimated end time: 12:00 PM.


1/28/15 5:05pm
Maintenance will take place on the uTexas Enterprise Directory. LDAP searches and authentication will remain available, but updates will be interrupted for a brief window during the maintenance. This may delay some password resets for UT-EID accounts.
Start: Thursday, January 29, 2015 9:00 AM
End: Thursday, January 29, 2015 12:00 PM

Past Service Interruptions

Upcoming Maintenance

<<< 03/03/2013 - 03/23/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM systems. Users of the EID Self Help Application or the EID Administrative Application may experience connection resets during the ... (more)
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
10:00 AM - 12:00 PM
UT Virtual Servers: Network Resiliancy testing
Service: Virtual Servers
Description: Systems in conjunction with Networking will be performing an isolated network resiliancy test on Tue 3/5/13 from 10am - noon.

No service outages are anticipated as only VMs and server under test ... (more)
10:00 AM - 12:00 PM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance to test the redundancy of our networking. If the test is successful, there will be no impact. If the test is unsuccessful there may be a period of lost ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
9:00 AM - 11:00 PM
vDesk TETTNANG memory swap
Service: Virtual Servers
Description: putting Tettnang into maintenance so core can test memory.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
12:01 AM - 1:00 AM
Planned maintenance for SQL03
Service: Microsoft SQL Server
Description: ITS MSSQL Server will undergo maintenance to improve stability. SQL Server databases on SQL03 (including Adobe Connect) will be unavailable for some part of this maintenance.
9:00 AM - 11:00 PM
vDesk HALLERTAU server downtime for memory swap
Service: Virtual Servers
Description: placing server into maintenance and shutting down so core can swap memory around and test for errors.
9:30 AM - 12:00 PM
Relocate F5 load balancer
Service: Core Network Services
Description: One of the F5 load balancers will be relocated to another datacenter. User visible impact is not expected. This move will improve our high availability configuration. This maintenance had been ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will be undergoing routine maintenance. Mainframe and web users of the PROD TIM system may experience two 5-10 minute outages during the maintenance period. EID logins will not be affected.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
1:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 01:00 AM and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org, ... (more)
9:00 PM - 10:00 PM
Mainframe Stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
10:00 AM - 11:00 AM
UT Direct credit card maintenance
Service: UT Direct
Description: We're replacing a server to the credit card processing. No user impact expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 10:00 PM
Mainframe stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
10:00 PM - 6:00 AM
Footprints Server migration
Service: Footprints Incident Tracking System
Description: Migrating the footprints ticketing system to a new application server.

Service will be unavailable.
10:00 PM - 6:00 AM
Footprints Server migration
Service: Footprints Incident Tracking System
Description: Migrating the footprints ticketing system to a new application server.

Service will be unavailable.
12:30 PM - 3:00 PM
ITS Jabber Service Update
Service: ITS Help and Service Desk
Description: The ITS Jabber service will be down for maintenance. The Help Desk will be fully-functional but Live Chat with the Help Desk is now unavailable.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 7:05 AM
MSSQL Maintenance - SQL01
Service: Microsoft SQL Server
Description: There will be a brief interruption in SQL Server availability for SQL01 to complete a resiliency enhancement.
9:00 PM - 10:00 PM
Mainframe stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
10:00 AM - 12:00 PM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM QUAL servers. We don't anticipate any impact to users.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:30 PM - 10:00 PM
FTPMail - new version
Service: Mainframe Email
Description: FTPMail is the Java program that re-transmits email sent through EMN$MAIL on the mainframe. A new version, with the ability to log email contents of any failed transmission, will be deployed.
No ... (more)
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
7:30 AM - 8:00 AM
UDCC Network Security Enhancements
Service: University Data Center
Description: The UDCC core switches will have the management security protection updated to the latest configuration revision. There is no expected outage from this work.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users accessing the EID Self Help Application or the EID Administrative Application may experience connection resets during the ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Urchin
Description: Planned monthly maintenance window for Urchin.
5:00 PM - 6:00 PM
AEMS Network Resiliency Testing
Service: Austin Exchange Messaging Service
Description: Network resiliency via NIC teaming will be tested by temporariliy disabling half of the network connections to AEMS mailbox server EXMBX01. No user impact is expected; but, if there is, it will be ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!