The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/29/2015
1:27 PM
XML Gateway Emergency Maintenance - Security patch
Unplanned Maintenance

XML Gateway production service will be interrupted for about 15 minutes starting soon after 9:30 pm today. The maintenance window is:

Thursday January 29, 2015   9:30 - 10:15 pm

 

1/29/2015
1:11 PM
UT Lists Emergency Maintenance 10:00 tonight Thu 1/29
Unplanned Maintenance

Event Title: UT Lists emergency maintenance
Description: The UT Lists mailing list service will be briefly unavailable starting at 10:00 p.m. Thursday, January 29 in order to apply software patches.
Start Date: Thursday, January 29, 2015
End Date: Thursday, January 29, 2015
Start Time: 10:00 PM
End Time: 11:00 PM

1/29/2015
1:01 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/29/2015 12:49 PM
The following IAM systems are performing ongoing expedited maintenance. Service disruptions, should they occur, will be minimal.

UTLogin – Central Authentication Services
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application


1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

1/29/2015
12:57 PM
RESOLVED:  Emergency TED Maintenance
Service Restored

1/29/2015 12:48 PM
Maintenance complete.


1/29/2015 12:01 PM
TED maintenance is proceeding normally but taking longer than expected. Updates to TED have been restored and the remainder of the maintenance will be non-disruptive.

New estimated end time: 1:00 PM


1/29/15 9:19 am
Emergency maintenance has begun on the uTexas Enterprise Directory (TED). LDAP authentication and searches will remain available, but updates will be delayed for a brief window during the maintenance. This may disrupt password resets for UT-EID accounts. Estimated end time: 12:00 PM.


1/28/15 5:05pm
Maintenance will take place on the uTexas Enterprise Directory. LDAP searches and authentication will remain available, but updates will be interrupted for a brief window during the maintenance. This may delay some password resets for UT-EID accounts.
Start: Thursday, January 29, 2015 9:00 AM
End: Thursday, January 29, 2015 12:00 PM

1/29/2015
12:52 PM
CATV Emergency maintenance
Unplanned Maintenance

Emergency maintenance is being performed on the CATV System.  There may be several outages of short duration during this time.

1/29/2015
12:16 PM
Emergency Maintenance for Virtual Web Hosting and UT Content Management System (UTCMS)
Unplanned Maintenance

WHEN:
01-29-2015 5p - 6p

WHAT:
The machines which serve Red Hat based virtual hosts and the UTCMS service will undergo emergency maintenance to have critical patches installed.

IMPACT:
The affected web sites and UTCMS will be down for approximately 10 minutes while the machines which serve them are rebooted.

1/29/2015
12:01 PM
Blackboard Emergency Maintenance
Unplanned Maintenance

WHEN:
01-29-2015 8p - 10p

WHAT:
The blackboard service will undergo emergency maintenance tonight between 8 and 10 pm to install critical patches.

IMPACT:
The service will be down to all users for the duration of the maintenance.

1/28/2015
6:29 PM
RESOLVED: Emergency Maintenance
Service Restored

1/28/15 6:28pm
Maintenance has concluded.


1/28/15 5:33pm
Beginning at 5:45 pm, we will begin emergency maintenance on the following services: Blogs, ITS Contracts, Wikis, WorldSpace.
A brief downtime will occur for each service.

1/28/2015
6:25 PM
RESOLVED: Footprints: Emergency Maintenance
Service Restored

1/28/15 6:25 PM
Maintenance is complete, service is back to normal.


1/28/15 3:39pm
Emergency maintenance will be performed on the FootPrints system tonight.
The service will be down for the duration of the maintenance.
Scheduled maintenance window:
01/28/2015 18:00 - 18:30

1/28/2015
5:57 PM
RESOLVED: Emergency Maintenance on Bulk Mail and Urgent E-mail
Service Restored

1/28/15 5:57 PM
Maintenance complete.


1/28/15 5:17pm
Emergency maintenance will be performed on Bulk Mail and Urgent E-mail Systems beginning immediately. A brief downtime will occur.

1/28/2015
4:46 PM
RESOLVED: UT Web Emergency Maintenance
Service Restored

1/28/15 4:42pm
Maintenance has concluded.


1/28/15 3:44pm
UT Web will be performing emergency disruptive maintenance beginning immediately.
* Access to UT Web Panel administrative services will be briefly interrupted.
* End user content delivery will not be impacted.

1/28/2015
2:39 PM
RESOLVED: Intermittent Toopher two-factor authentication issues & Slowdowns
Service Restored

01/28/2015 2:36 pm
All issues have been addressed and the two-factor authentication system is operating normally at this time.


01/28/15 11:47 am
The vendor has implemented a fix to address the SMS issue and is investigating the other reported issues. 


01/28/15 10:32 am
At approximately 10:15 AM the two-factor authentication protecting all Payroll and W-2 information has sporadically been unable to pair customers using SMS or the Toopher application.
This means that some customers are not able to pair for the first time using SMS or the mobile Toopher application nor are some customers able to authenticate despite already being paired.
At this time we do not know of anyone having trouble authenticating or pairing using the OTPs.

The two-factor system is functioning in a degraded state but ITS is aware and working to resolve the issue.


01/28/15 10:31 am
The Toopher two-factor authentication system is experiencing intermittent issues affecting customers that use the SMS texting option. Vendor support has been engaged.

Past Service Interruptions

Upcoming Maintenance

<<< 03/31/2013 - 04/20/2013 >>>
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
7:00 AM - 8:30 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every 1st Tuesday monthly.
11:15 AM - 1:15 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting emergency maintenance on the TEST TIM system to replace a failed motherboard.

There will be two 5-10 minute outages during the maintenance interval.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 10:00 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Javamail and FTPMail PROD hosts (jmail-p01-3.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at least one host will be ... (more)
9:00 AM - 12:00 AM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated, however updates to TED may be suspended periodically during this ... (more)
1:00 PM - 1:30 PM
Stache planned maintenance / update
Service: Digital Certificates
Description: Users may experience a brief outage Stache is being updated. In the event of a service outage, at least one of the direct links will continue to work.

The digital certificate service (Certificates)... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 AM - 4:00 PM
F5 Load Balancer Maintenance
Service: Core Network Services
Description: The OS on the F5 load balancers will be upgraded to the latest version. Disruption to load balanced services should be minimal.

There will be six brief failover events. Users of HTTP based ... (more)
9:00 PM - 10:00 PM
Pype Filer Move
Service: Python Production Environment (PyPE)
Description: The Pype service will have its shared storage migrated from the utdirect-netapp2 filer to rosen/guilden. During this maintenance, the deployment interface as well as deployed applications in all ... (more)
9:30 AM - 5:00 PM
UTBackup Storage Expansion
Service: UTBackup
Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices.
6:00 PM - 10:00 PM
NOC UPS Maintenance
Service: Campus Network
Description: From 6pm-10pm today (Monday, April 8), UDC will be performing emergency maintenance on the UPS serving the primary NOC. The UPS is currently in an error state, and the maintenance is being performed ... (more)
7:00 AM - 9:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, April 9th from 7:00-9:00 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 9:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, April 9th from 7:00-9:00 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 9:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, April 9th from 7:00-9:00 am the Student Photo Roster will undergo routine scheduled maintenance. Users may experience a brief interruption in service during this time.
9:30 AM - 5:00 PM
UTBackup Storage Expansion
Service: UTBackup
Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
2:00 PM - 2:30 PM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: There should be no impact to any users or systems during this maintenance.
5:00 PM - 6:00 PM
UT-V Networking Environment Maintenance
Service: Virtual Servers
Description: Networking will be upgrading the software on the Cisco Nexus 1010's supporting the UT-V networking environment.

No service interruptions are anticipated during the maintenance.
7:30 AM - 8:00 AM
Mainframe Email (FTPMail) change
Service: Mainframe Email
Description: The FTPMail service, which forwards emails sent via Natural module EMN$MAIL, will be changed to forward emails to local sendmail (SMTP) server, rather than directly to relay.mail.utexas.edu

This ... (more)
8:00 PM - 10:00 PM
Austin Active Directory schema update
Service: Austin Active Directory
Description: A schema update will be applied to the Austin Active Directory to support Exchange 2010 SP3.

No customer impact is expected.
1:00 AM - 9:00 AM
Database Server Migration
Service: WebSpace
Description: Migrate Webspace's production database to a new server with a new version of Oracle.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Adobe Connect database maintenance
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's database server will under scheduled maintenance on Sunday, 4/14/13 from 12 AM - 2 AM. Adobe Connect will experience intermittent service outages during this maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: On Sunday, April 14, from 8am-11am, Networking will be conducting hardware maintenance on one of the campus core routers. No service interruption is expected.

Details available at: https://... (more)
9:30 PM - 10:30 PM
Planned maintenance on the Student Photo Roster
Service: Student Photo Roster
Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window.
9:30 PM - 10:30 PM
XML Gateway maintenance (OS patching)
Service: XMLGateway
Description: XML Gateway PROD service will be stopped while the host (stutz.its.utexas.edu) Operating System (RHEL) receives the quarterly patches/updates.

This event was placed on the calendar earlier and ... (more)
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
9:00 AM - 11:00 AM
uTexas Identity Manager (TIM) TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM TEST servers. There will two 5-10 minute outages.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DHCP Server Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the DHCP servers servicing departmental networks on campus to install updated software on the server. No service interruption is expected.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Urchin
Description: Planned monthly maintenance window for Urchin.
2:00 PM - 4:00 PM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting testing of our computing infrastructure. There may be intermittent outages during the testing.

Production will not be affected.
5:00 PM - 5:30 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-Mail system will undergo maintenance to update the web interface.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

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