The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/24/2014
2:11 PM
University Wiki Service unresponsive
Under Investigation

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/24/2014
12:42 PM
On-Going UT-V Storage Issue
Under Investigation

UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/24/2014
12:39 PM
RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
Service Restored

This issue is closed.


The 2 hosts have been rebooted and are now responsive in the UT-V management interface.  All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.


11:21
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.


10:32
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.


10:16
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.


10:14
UT-V Staff continue to work with VMware critical support on this issue.  Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.


08:15
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/24/2014
10:22 AM
RESOLVED:Wikis are slow or unresponsive
Service Restored

Wikis is back online. ITS staff will continue to monitor the service and investigate the root cause of the outage.


ITS staff are investigating.

7/23/2014
3:58 PM
RESOLVED: Wikis Down
Service Restored

3:55 pm
Wikis is back online and Admins are continuing to monitor the service’s status.


3:22 pm
Wikis is experiencing another outage. Wiki Admins are investigating.


2:37 pm
The process that brought down Wikis has been identified and dealt with. The service is now responding normally.


2:28 pm
University Wiki Service is down.  We are working on a solution to get it back online as soon as possible.

 

7/22/2014
1:29 PM
RESOLVED:  Non CAT-I MySQL problem
Service Restored

The affected non cat-1 MySQL service has been restored.  The ITS alerts page was transferred to the emergency page due to the MySQL issues. It was delayed in its return to service due to issues with Expression Engine that ITS Apps has resolved & came back up around 1:00 PM. 


12:50 PM
UT Lists back in service.

12:34 PM Resolved
Non-cat1 mysql service has been restored.
Systems staff continue to monitor but we believe the issue is resolved.

12:32 PM
Currently there are issues with the virtual server environment (UT-V) and MySQL. ITS Systems staff are investigating both but at this time they appear to be unrelated.

12:27 PM
The UT Lists mailing list service is currently unavailable due to the already reported non Cat 1 MySQL database access issues.

12:25 PM
Non CAT-I MySQL is currently having issues with accepting user connections.  ITS staff is currently investigating.

12:23 PM
We have been receiving calls about multiple University websites being down including the ITS Public Pages, the registrar’s website, and bealonghorn. We are investigating a possible large-scale disruption of database services. Here is the error message we the websites are showing:

Warning: mysql_connect() [function.mysql-connect]: Too many connections in/export/httpd/data/its/events/includes/mysql_connect_calendar.phpon line 19
We’re sorry—an error occurred and a connection to the database could not be established.


12:22 PM
Several sites across campus are similarly affected. The common thread appears to be MySQL.

12:21 PM
There is an issue with non-Cat1 MySQL. It has taken down the entire ITS website:

www.utexas.edu/its

and other sites.


Currently there are issues with the virtual server environment.  ITS Systems is investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 03/23/2014 - 04/12/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 9:30 AM
Javamail PROD firewall adjustment
Service: Mainframe Email
Description: Adjust Linux firewall IP tables, so only VPN users in "its-systems" group will be allowed ssh access to jmail-p01,p02,p03 hosts.
7:15 AM - 9:15 AM
Student Photo Roster Expedited Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, March 25th from 7:15am â 9:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
Virtual ID Cards Expedited Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, March 25th from 7:15am - 9:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
ID Photo Gateway Expedited Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, March 25th from 7:15am - 9:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
JIRA quarterly OS maintenance
Service: Jira
Description: JIRA will undergo quarterly operating system maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 8:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) Scanning admin application and scanning output page will undergo maintenance. Users will experience a brief outage.
7:00 AM - 8:00 AM
Short Links Update
Service: Short Links Service
Description: The Short Links Service will be unavailable for a short time as the software is updated.
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 11:59 PM
Expedited Session Border Controller Patch Application
Service: Voice Services (VoIP)
Description: Expedited - Our vendor will install a software patch on the Session Border Controller (p/o the VoIP system). We do not expect any disruption of service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
9:00 AM - 12:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 3/29/2014
Start time: 9:00 AM
End time: 12:00 PM

Impact: This ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: We will be deploying code to Pype's deployment interface. The deployment interface may be down during this time but deployed applications will be unaffected.
9:00 AM - 10:00 AM
Urgent Email Maintenance
Service: Urgent Email System
Description: We are updating the User Interface.
12:01 PM - 1:00 PM
CTL's Credit by Exam system improvements
Description: CTL's (The Center for Teaching and Learning's) Credit by Exam system will undergo maintenance. Users may experience a momentary outage.
1:00 PM - 2:00 PM
CTL Test Registration System Maintenance
Description: CTL's (The Center for Teaching and Learning's) Test Registration system will undergo maintenance. Users might experience a momentary outage.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every first Tuesday monthly.
8:00 AM - 5:00 PM
Austin AD Name Server Refresh
Service: Austin Active Directory
Description: An Austin AD Name Server will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
8:00 AM - 12:00 PM
Short Links Service Expedited Maintenance
Service: Short Links Service
Description: Shortlinks subdomain links.utexas.edu will have it's DNS records updated to function with the subdomain's new IP-based VHost on Webcentral. The service is expected to function during this change.
3:00 PM - 4:00 PM
UT Direct Notifications Retirement
Service: UT Direct Notifications
Description: UT Direct Notifications is being retired. The UT Direct Message Center will remain for programmatic notifications.
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:00 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wed 4/2/2014
Start time: 6:00 AM
End time: 7:00 AM

Impact: This ... (more)
6:00 AM - 8:00 AM
Adobe Connect database maintenance
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's database server will undergo planned maintenance from 6:00 - 8:00 AM. There will be intermittent outages during this maintenance window.
6:00 AM - 8:00 AM
Maintenance for MSSQL
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
9:00 AM - 1:00 PM
QUAL Blackboard outage
Service: Blackboard
Description: The QA Blackboard database will be upgraded to Oracle 11.2.0.3. This upgrade is to an internal database only. External customers do not access this database and will not be impacted by the upgrade. ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:50 PM - 6:00 PM
DEFINE Internals/Enterprise Workflow Expedited Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing expedited maintenance to deploy user-requested enhancements. Users should not experience any interruption in service.
7:00 PM - 9:00 PM
Production ITS central RAC Database Server OS Patching
Service: Oracle
Description: We will be patching the operating system on the database servers that run the production ITS Central RAC. While no outage is planned, there could be a brief moment of disruption as services are ... (more)
6:00 PM - 12:00 AM
Austin Domain Controller Refresh
Service: Austin Active Directory
Description: An Austin Domain Controller will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 11:00 AM
FC switch replacement
Description: Two FC switches will be swapped out for newer devices in UDC-C. Affected customers have been notified.
9:00 AM - 10:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM TEST system.
2:30 PM - 3:00 PM
Group Email and Urgent Email Nondisruptive Expedited Maintenance
Service: Urgent Email System
Description: The Group and Urgent Email Systems will be patched to perform a necessary security update. The patch should not cause any downtime.
5:30 PM - 6:00 PM
Shibboleth Expedited - Non-Disruptive Maintenance
Service: Shibboleth
Description: Shibboleth (idp.its.utexas.edu) service will be restarted. We should be able to perform a rolling restart of the service and should cause no disruption to users.
6:00 PM - 8:00 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 4/10/2014
Start time: 6:00 PM
End time: 8:00 PM

Impact: None expected
9:30 AM - 10:30 AM
Javamail, FTPMail Qual and Test host patching
Service: Mainframe Email
Description: Javamail and FTPMail QUAL and TEST hosts (jmail-t01 and jmail-t02.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at ... (more)
4:30 PM - 4:45 PM
Emergency non-disruptive maintenance on WebSpace
Service: WebSpace
Description: Emergency maintenance will be performed on WebSpace to remediate a security issue. No user-visible outage is expected.
5:00 PM - 5:30 PM
Shibboleth Expedited - Non-Disruptive Maintenance
Service: Shibboleth
Description: Shibboleth (idp.its.utexas.edu) will undergo a brief, non-disruptive maintenance.
8:30 AM - 9:30 AM
Expedited Non Disruptive maintenance of Document repository
Service: Document Repository
Description: Perform a security update to remediated the OpenSSL bug. Less than 3 minutes interruption is expected on each server.
9:30 AM - 10:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS-DD will be temporarily disrupted for emergency maintenance. The disruption should not last for more than 10 minutes
2:00 PM - 3:00 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 4/10/2014
Start time: 2:00 PM
End time: 3:00 PM

Impact: None expected
9:00 PM - 9:30 PM
Campus RHNS: Emergency Security Maintenance
Service: Campus Red Hat Network Satellite (RHNS)
Description: Campus RHNS will undergo emergency disruptive maintenance to address a security issue. Service will be unavailable during the maintenance event.
12:01 PM - 1:00 PM
CTL's Credit by Exam system maintenance
Description: CTL's (the Center for Teaching and Learning's) Credit by Exam system will undergo maintenance. Users may experience a momentary outage.
6:00 PM - 12:00 AM
Austin Domain Controller Refresh
Service: Austin Active Directory
Description: An Austin Domain Controller will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Footprints weekly maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
8:00 AM - 11:59 AM
Web Central Monthly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)

We Can Help

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* ITS Help and Service Desk

* Call us at 512-475-9400

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