The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/20/2014
2:46 PM
RESOLVED:Phone and email support for Canvas down
Service Restored

2:45
Canvas Status Update
RESOLVED - Help request submission to Canvas Support functional via all methods again - 10/20/14
Email support is up and functional again. We have begun receiving email communication from Canvas users again and our own tests confirm functionality as well. All supported methods of help request submission are functioning as expected. We apologize for any frustration this caused your users.

Please don’t hesitate to contact us if you continue to experience an issue with any method of submitting a help request to Canvas Support.


2:05pm
Canvas Status Update
Users still unable to contact Canvas Support via email, works intermittently - 10/20/14
Zendesk is continuing to experience an issue with email processing causing issues with reaching Canvas Support via email. We have seen some emails make it through though it is still very intermittent at this time. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:32
Phone lines, webform help submissions and LiveChat support (for schools with chat support) remain functional; however, email support remains down. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:15
Phones back online; Users still unable to contact Canvas Support via email - 10/20/14
Phone lines are back up and functioning though email support is still down. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 15 minutes


12:54
We just became aware of a Zendesk issue that is preventing users from reaching Canvas Support via the support phone lines or via email. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re investigating the problem with Zendesk and will provide more information in the next 15 minutes.

10/18/2014
1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 05/25/2014 - 06/14/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS Digital Download service will be unavailable for enhancements to the site. Customers may experience service disruptions intermittently during this window.
12:00 PM - 1:00 PM
Campus Red Hat Network Satellite Planned Maintenance
Service: Campus Red Hat Network Satellite (RHNS)
Description: The Campus Redhat Network Satellite will undergo maintenance on Tuesday May 27 from noon till 1pm. During this time the Satellite will be unavailable to provide updates to Redhat systems.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: We will be upgrading Django on Pype from 1.4.12 to 1.4.13.
7:30 AM - 8:30 AM
Credit Card Server Configuration Update
Service: Central Credit Card Processing Web Site
Description: We will be updating the configuration on the credit card machines.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
12:01 PM - 1:00 PM
CTL's Credit by Exam system maintenance
Description: CTL's Credit by Exam system will undergo maintenance. Users may experience a brief interruption in service.
4:45 PM - 5:15 PM
CTL's Credit by Exam system non-disruptive maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:20 AM - 10:45 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive maintenance
2:45 PM - 3:15 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive Maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
3:30 PM - 5:00 PM
PyPE Non-Prod OS Maintenance
Service: Python Production Environment (PyPE)
Description: RHEL OS patching of PyPE non-prod environment = DEV, ADMINDEV, TEST, QUAL. PROD and BETA are unaffected. Rolling restarts on TEST, QUAL.

Deployment interface will be down for most of the duration
7:00 PM - 7:30 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Mon 6/2/2014
Start time: 7:00 PM
End time: 7:30 PM

Impact: No service ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
8:00 AM - 9:00 AM
qual.its.utexas.edu authentication changing to UTLogin
Service: UT Direct Q/A environment
Description: We will be upgrading the authentication mechanism used by utdirect qual (qual.its.utexas.edu) to use UTLogin

The Central Web Authentication and Fat Cookie (CWA/FC) system used by many university ... (more)
5:30 PM - 7:30 PM
TID Print Server Firmware Updates
Service: TID Printing
Description: TID Print Servers will latest server firmware installed. Intermittent service outages are expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 8:00 AM
Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
3:55 PM - 4:30 PM
CIS non-disruptive maintenance
Description: The Course Instructor Survey system will undergo non-disruptive maintenance.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:25 PM - 6:00 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive maintenance.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 6:30 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a complete system outage.

Date: Friday 6/6/2014
Start time: 6:00 AM
End time: 6:30 AM

Impact: During ... (more)
9:00 AM - 11:00 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Friday 6/6/2014
Start time: 9:00 AM
End time: 11:00 AM

Impact: This is ... (more)
4:40 PM - 5:10 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive Maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 9:00 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a complete system outage.

Date: Saturday 6/7/2014
Start time: 6:00 AM
End time: 9:00 AM

Impact: ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 PM - 10:00 PM
UT-V Expedited Non-Disruptive Maintenance
Service: Virtual Servers
Description: A number of UT-V hosts will be placed into maintenance mode and rebooted to address a configuration issue. No impact is expected.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
10:30 AM - 6:00 PM
UT-V Expedited Non-Disruptive Maintenance
Service: Virtual Servers
Description: Two hosts will be taken out of service for network configuration changes. No customer impact is expected.
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 7:00 PM
Group Email Planned Maintenance
Service: Group E-Mail
Description: Group Email will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!