The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/21/2014
3:42 PM
RESOLVED:UTLogin intermittent issues
Service Restored

15:39
This service is restored.


15:01
Related to this earlier issue, IAM staff observed an additional blip that
lasted from 2:20PM - 2:24PM, when it was resolved.

IAM staff have engaged the vendor.


1412
Applications resolved the service interruption at 1:58pm.

We are collecting logs and will be working with our vendor to determine
the root cause.


1358
UTLogin began experiencing an issue at 1:35pm that is causing intermittent
issues for some UTLogin customers.

Applications staff is investigating.

11/21/2014
2:00 PM
RESOLVED:  UTBackup Emergency Maintenance
Service Restored

1:59 PM
Maintenance has ended.


12:57 PM
Maintenance is beginning.


3:28pm 11/20/14
UTBackup will undergo emergency maintenance November 21, 2014 at 1:00 PM to fix a hardware issue.
Backups for some users will pause and resume upon completion of hardware maintenance.
The maintenance is expected to last 2 hours.

11/21/2014
12:00 PM
RESOLVED:Restart of TID print server its-tidprint02
Service Restored

TID print server its-tidprint02 is back online.  Service was restored at 11:48 AM.  Issue is resolved


11:36
A TID print server, its-tidprint02.austin.utexas.edu, has a print application that is in a degraded state.  Mainframe print jobs are being processed normally at this time.  The print server will be rebooted immediately to remedy the print application state.  No mainframe print jobs will be lost.  They will be queued and delivered on the print server has completed its reboot and the print application has been verified online.

Action has been coordinated with the ITS Help Desk.

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

11/20/2014
11:30 PM
RESOLVED: University Wiki Service Emergency Outage
Service Restored

23:29
Maintenance is complete.


13:49
Description:  The University Wiki Service will undergo a disruptive maintenance tonight that will impact the wiki’s availability. There will be an interruption of service during this this time.  This maintenance will allow the Wiki Admins to re-index the wiki, addressing recent problems related to search functionality.

Start Date: Tuesday, November 20, 2014
Start Time: 10:30 p.m.

End Date:  Tuesday, November 20, 2014
End Time:  11:30 p.m.

11/20/2014
10:12 PM
RESOLVED: SmartVoice Unplanned Maintenance
Service Restored

22:10 11/20/14
Maintenance is finished.


12:16pm 11/20/14
What:
Brief outage to apply out-of-band MS updates.
When:
Thu 11/20/14 at 10pm
Who:
SmartVoice customers and their callers will be affected.
Impact:
SmartVoice logins will be logged out.  Callers will hear a “service temporarily unavailable” message.  Downtime should only be a few minutes.

11/20/2014
9:27 PM
RESOLVED: Large inbound mail backlog
Service Restored

21:25
All backlogs were cleared by 9:16 PM.


17:10
Two of our four inbound email security appliances are deeply backlogged. Mail inbound to all mail services protected by our spam defenses has a 50/50 chance of being caught in this backlog. This includes mail inbound from UTmail, and mail inbound from Office 365 to non-AEMS recipients. Attempts to alleviate the problem by shifting the load around have not worked, so we’ll just need to ride this one out.

Past Service Interruptions

Upcoming Maintenance

<<< 07/28/2013 - 08/17/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 11:00 AM
UTLogin Upgrade
Service: UTLogin
Description: We are conducting a routine upgrade to the UTLogin system for the release to Transition Group 2. For more information on the transition schedule, please see http://www.utexas.edu/its/utlogin/... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 12:00 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM PROD maintenance. There will be two 10 minute outages during the maintenance period.
11:00 AM - 11:15 AM
ISORA upgrade
Description: ISORA will be unavailable while we glue more memory sticks in and add glitter. The outage should last for less than 15 minutes.
12:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting up to 2 hours into Sunday morning. UT Direct, applytexas.org, ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 11:59 PM
SBC Software Upgrade - trial implementation
Service: Voice Services (VoIP)
Description: This is a trial implementation of SBC software associated with the new VoIP System. The vendor will install the new version, we will perform some system tests, and then roll back to the existing ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
8:00 AM - 4:00 PM
Planned UPS-A Battery Replacement at COM 27
Service: University Data Center
Description: UDC-FAC will be installing eighty (80) new batteries in UPS-A in COM 27. UPS-A will be in bypass mode from 8:00 AM to 4:00 PM.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 8:00 PM
University Wiki Service maintenance
Service: University Wiki Service
Description: University Wiki Service will undergo maintenance. During this period there may be a brief interruption when the service is restarted.
7:15 AM - 7:30 AM
Javamail software update
Service: Mainframe Email
Description: A new version of Javamail software will be installed, that improves application logging.

Three PROD servers jmail-p01,p02,p03 will be updated sequentially. No user impact expected.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 11:59 PM
SBC Software Upgrade
Service: Voice Services (VoIP)
Description: Upgrade SBC software associated with new VoIP System.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 11:59 AM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 PM - 9:00 PM
Digital Certificate Replacement - TID Print Servers
Service: TID Printing
Description: SSL and Certificate Authority certificates wil be replaced on the TID Print Servers
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM TEST maintenance. There will be two 10 minute outages during the maintenance period.
6:00 AM - 7:00 AM
Application Registry (AppReg) Server Maintenance
Service: Application Registry
Description: Installing operating system updates on appreg.security.utexas.edu.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:15 AM - 7:30 AM
XML Gateway application maintenance
Service: XMLGateway
Description: Quarterly maintenance. New server software will be deployed, containing some improvements to the Gateway management application.

There will be a short service interruption (less than 5 minutes) ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 10:00 PM
ITS Storage - DDN
Description: A storage array will be updated to the newest generally available firmware. This will require downtime for update dependencies to be performed by vendor technician.

Only affected systems are:

... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 PM - 9:00 PM
Update digital certificates on TID print servers
Service: TID Printing
Description: SSL and Certificate Authority certificates will be updated.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!