ITS Services Status
- 6/18/2013
4:24 PM - RESOLVED: UTmail: Account Management Tools Experiencing Issues
Service RestoredThis appears to be an isolated incident involving a small subset of users. Testing has concluded that the tools are functioning normally for the majority of users.
The Help Desk has been notified of the users affected and Systems is requesting support from the vendor.
This issue is resolved outside of these users. Please continue to contact the ITS Help Desk if you are experiencing issues with UTmail.
The Help Desk is getting reports of users getting errors when attempting to change their UTmail password. The most common error is “Oops, is not found in Google Apps. Please contact the ITS helpdesk.” This error, or others, may also appear when changing your Display Name or renaming your UTmail account via these tools.
Users that cannot access their UTmail accounts can call the ITS Help Desk, who can manually reset their passwords after identity verification.
The Systems team is aware of the issue and is investigating.
- 6/18/2013
11:09 AM - RESOLVED: Stache currently in backup mode
Service RestoredPrimary Stache service has been restored.
Stache is currently in backup mode and the ISO is investigating. Users will not be able to save changes for settings and stached items. Recently saved changes may also not be available.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 7:00 AM - 7:00 PM | UDC Customer Move Event - University Athletics Service: University Data Center Description: Information Technology Services will move devices owned by University Athletics to the University Data Center (UDC). Services local to the customer will likely be affected. There will be no impact to ... (more) |
| 3:30 PM - 5:00 PM | PyPE Secondary (non-production) Server Maintenance Service: Python Production Environment (PyPE) Description: The window for upgrades and patches to be applied to non-production execution servers in the PyPE infrastructure. |
| 6:30 PM - 9:00 PM | Pype prod deployment server migration Service: Python Production Environment (PyPE) Description: Hardware migration for the prod cluster. Servers are to be moved from solaris machines to redhat vms. The deployment interface (admin2) will be updated as well to deploy projects to the new ... (more) |
| 7:00 AM - 8:30 AM | Virtual ID Cards Planned Maintenance Service: Virtual ID Cards Description: On Tuesday, March 6th from 7:00am - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 8:30 AM | ID Photo Gateway Planned Maintenance Service: ID Photo Gateway Description: On Tuesday, March 6th from 7:00am - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 8:30 AM | Student Photo Roster Planned Maintenance Service: Student Photo Roster Description: On Tuesday, March 6th from 7:00am - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 7:05 AM | service restart for non-CAT1 mysql (mysqldb.its.utexas.edu) Service: MySQL Description: A configuration change requires a restart of the mysql service on mysqldb.its.utexas.edu. This change is to improve overall service performance. Total outage should be about 1 minute. |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 12:00 AM - 1:00 AM | Mainframe maintenance window Service: Mainframe Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 60 minutes into Sunday morning. UT Direct, ... (more) |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| All Day | Wireless Network Maintenance Service: Public Internet Access Description: Networking will be conducting maintenance on the campus wireless controllers on Monday, March 12 from 5-7PM. The maintenance involves reloading the wireless controllers to apply new SSL certificates. ... (more) |
| 10:00 PM - 2:00 AM | Wikis Monthly Maintenance Window Service: University Wiki Service Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more) |
| 6:00 AM - 5:00 PM | UPS Service Service: University Data Center Description: Annual UPS Service no code or revisions to current code, System in by-pass only. No service interruption expected. Service will be performed on UPS system located in service building supporting NOC ... (more) |
| 6:00 AM - 5:00 PM | UPS Servivce UDC B Service: University Data Center Description: Annual UPS Service no code or revisions to current code, System in by-pass only. No service interruption expected. Service will be performed on UPS systems located in UDC B Supporting Systems and ... (more) |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
| 12:01 AM - 6:00 AM | |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 6:30 AM - 7:00 AM | uTexas Identity Manager (TIM) routine maintenance Service: EID Description: Routine maintenance for the EID System software and hardware components. This SLA-defined maintenance window may be used to install new versions of the TIM software, to replace failing or faulty ... (more) |
| 1:30 PM - 2:00 PM | UTmail Maintenance Service: UTmail Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service. |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 7:00 AM - 10:00 AM | EWDE - SecureDoc Service Maintenance Window Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services and servers. |
