The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/30/2014
3:18 PM
RESTORED: University Wiki Service brief outage
Service Restored

15:17
Wikis is back online.


15:10
University Wiki Service is experiencing a brief outage. Admins are aware, working on it, and the service should be back online momentarily.

9/29/2014
7:31 PM
RESOLVED: Austin Disk Connectivity Issues
Service Restored

7:30 PM
All servers are now operating and testing indicates that functionality has been fully restored.  ITS Systems staff are continuing to monitor the behavior of the service.


2:15
Testing indicates that the affected server is once again functioning properly.  We will bring it back into production status at 7:00pm today and continue to monitor its performance before considering the issue resolved.


9:54
We are continuing to verify the affected server’s functionality.

The next update will be Monday 9/29/2014 at 4:00pm unless the situation changes.


4:13 PM
Emergency maintenance will be performed on the malfunctioning server beginning 12:00 AM on Sun 28 Sep.
Austin Disk will continue to operate but with less redundancy since the server has already been taken out of service. Note, however, that there is planned maintenance on the rest of Austin Disk occurring between 12:00am and 6:00am on Sunday.
The next update will be 10:00 AM on Mon 29 Sep unless the situation worsens or the server is returned to service before then.


3:09 PM
Austin Disk customers have reported intermittent connectivity issues this week. This was initially diagnosed as a client issue but now appears to be a server issue.
One of two redundant servers seems to be the source of the issue. It was taken out of service and clients should have restored connectivity once their caches clear (~15 minutes) or they restart their machines (which clears the caches immediately).
Please report any issues that continue after a restart to the ITS Help Desk so that we can continue to gather data.

9/29/2014
11:56 AM
Expedited: Non-Disruptive Red Hat Enterprise Linux security patching for CVE-2014-7169
Unplanned Maintenance

11:52
A critical security vulnerability for Bash has been identified in Red Hat Enterprise Linux (RHEL).

ITS Systems has been monitoring vendor response and follow up. A previous patch for CVE-2014-6271 was released and applied last week to RHEL hosts managed by ITS Systems. Red Hat released a subsequent patch for CVE-2014-7169 to address further concerns for the Bash vulnerabilities.

The latest patch will be applied to all RHEL hosts managed by ITS Systems in the following stages, today (9/29):

- All TEST (and lower) hosts, 11:30 am
- All QUAL (and lower) hosts, 12:00 pm
- All PROD (and lower) hosts, 12:30 pm

The patch is expected to be non-disruptive, and has been confirmed to be so on internal test systems.

Based on the tests with the current patch and the lack of any adverse effects with application of patch for CVE-2014-6271, the risk and impact is expected to be Low.

Patches will be applied throughout the day, with completion expected by 5:00 pm.

Critical security updates for Red Hat related to this vulnerability are being made available on the Campus RHNS Service as they are released (typically within 30-60 minutes).

If you run Red Hat Enterprise Linux and do not yet have your systems connected to Satellite, you can find out more information here:

http://www.utexas.edu/its/rhns/

Past Service Interruptions

Upcoming Maintenance

<<< 04/07/2013 - 04/27/2013 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 AM - 4:00 PM
F5 Load Balancer Maintenance
Service: Core Network Services
Description: The OS on the F5 load balancers will be upgraded to the latest version. Disruption to load balanced services should be minimal.

There will be six brief failover events. Users of HTTP based ... (more)
9:00 PM - 10:00 PM
Pype Filer Move
Service: Python Production Environment (PyPE)
Description: The Pype service will have its shared storage migrated from the utdirect-netapp2 filer to rosen/guilden. During this maintenance, the deployment interface as well as deployed applications in all ... (more)
9:30 AM - 5:00 PM
UTBackup Storage Expansion
Service: UTBackup
Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices.
6:00 PM - 10:00 PM
NOC UPS Maintenance
Service: Campus Network
Description: From 6pm-10pm today (Monday, April 8), UDC will be performing emergency maintenance on the UPS serving the primary NOC. The UPS is currently in an error state, and the maintenance is being performed ... (more)
7:00 AM - 9:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, April 9th from 7:00-9:00 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 9:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, April 9th from 7:00-9:00 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 9:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, April 9th from 7:00-9:00 am the Student Photo Roster will undergo routine scheduled maintenance. Users may experience a brief interruption in service during this time.
9:30 AM - 5:00 PM
UTBackup Storage Expansion
Service: UTBackup
Description: The UTBackup service is expanding and will undergo maintenance to install storage expansion devices.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
2:00 PM - 2:30 PM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: There should be no impact to any users or systems during this maintenance.
5:00 PM - 6:00 PM
UT-V Networking Environment Maintenance
Service: Virtual Servers
Description: Networking will be upgrading the software on the Cisco Nexus 1010's supporting the UT-V networking environment.

No service interruptions are anticipated during the maintenance.
7:30 AM - 8:00 AM
Mainframe Email (FTPMail) change
Service: Mainframe Email
Description: The FTPMail service, which forwards emails sent via Natural module EMN$MAIL, will be changed to forward emails to local sendmail (SMTP) server, rather than directly to relay.mail.utexas.edu

This ... (more)
8:00 PM - 10:00 PM
Austin Active Directory schema update
Service: Austin Active Directory
Description: A schema update will be applied to the Austin Active Directory to support Exchange 2010 SP3.

No customer impact is expected.
1:00 AM - 9:00 AM
Database Server Migration
Service: WebSpace
Description: Migrate Webspace's production database to a new server with a new version of Oracle.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Adobe Connect database maintenance
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's database server will under scheduled maintenance on Sunday, 4/14/13 from 12 AM - 2 AM. Adobe Connect will experience intermittent service outages during this maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: On Sunday, April 14, from 8am-11am, Networking will be conducting hardware maintenance on one of the campus core routers. No service interruption is expected.

Details available at: https://... (more)
9:30 PM - 10:30 PM
Planned maintenance on the Student Photo Roster
Service: Student Photo Roster
Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window.
9:30 PM - 10:30 PM
XML Gateway maintenance (OS patching)
Service: XMLGateway
Description: XML Gateway PROD service will be stopped while the host (stutz.its.utexas.edu) Operating System (RHEL) receives the quarterly patches/updates.

This event was placed on the calendar earlier and ... (more)
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
9:00 AM - 11:00 AM
uTexas Identity Manager (TIM) TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM TEST servers. There will two 5-10 minute outages.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DHCP Server Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the DHCP servers servicing departmental networks on campus to install updated software on the server. No service interruption is expected.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
2:00 PM - 4:00 PM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting testing of our computing infrastructure. There may be intermittent outages during the testing.

Production will not be affected.
5:00 PM - 5:30 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-Mail system will undergo maintenance to update the web interface.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based applications will continue to run with diminished capacity but no ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on TIM PROD. Users on the EID Administrative Application or the EID Self Help Application may experience session resets.
9:00 AM - 11:00 AM
uTexas Identity Manager (TIM) QUAL Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM QUAL servers. There will two 5-10 minute outages.
10:00 AM - 2:00 PM
UT-V (SRM) Networking Environment Maintenance
Service: Virtual Servers
Description: Networking/Systems will be upgrading the software on the Cisco Nexus 1000v supporting the UT-V SRM clusters networking environment.

No service interruptions are anticipated during the maintenance.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 5:30 PM
Border Router Configuration Change
Service: Internet and External Network Connectivity
Description: Networking will be modifying the network access lists on the campus border routers to block certain and specific traffic from the Internet. No service impact is expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 6:00 PM
DHCP Server Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the DHCP servers servicing the public networks (Resnet and wireless networks) to install updated software on the server. No service interruption is ... (more)
8:00 PM - 10:00 PM
Windows 8/Windows Server 2012 Schema Extension
Service: Austin Active Directory
Description: This schema update is required to fully support Windows 8 and Windows Server 2012. Specifically for the Austin Active Directory these updates will allow customers to store disk encryption ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!