The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/24/2014
3:32 PM
University Wiki Service unresponsive
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/24/2014
12:42 PM
On-Going UT-V Storage Issue
Under Investigation

UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/24/2014
12:39 PM
RESOLVED:systems staff investigating a potential storage issue with one of the UT-V hosts
Service Restored

This issue is closed.


The 2 hosts have been rebooted and are now responsive in the UT-V management interface.  All affected VMs are functional.
This alert will remain open as vendor support continues to investigate this ongoing issue.


11:21
The first host has been rebooted and its VMs powered back up. The second host will be rebooted at 11:30.


10:32
The second physical host will be shut down at 11:30am. An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.


10:16
Two physical hosts are now unmanageable. Some VMs on these hosts are fully responsive and others are not. We are going to shut down one host at 11:00am. The other host, we are actively working on diagnosing the issue with vendors. The second host will likely eventually have to be restarted as well. We will announce the shutdown time of the second as soon as possible.
We are reaching out to customers with VMs on the first host now to ask them to shut down their VMs gracefully, if possible, and have sent an announcement to all UT-V customer technical contacts.


10:14
UT-V Staff continue to work with VMware critical support on this issue.  Affected VM owners are being contacted as the team prepares to force reboot one UT-V host.


08:15
A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/24/2014
10:22 AM
RESOLVED:Wikis are slow or unresponsive
Service Restored

Wikis is back online. ITS staff will continue to monitor the service and investigate the root cause of the outage.


ITS staff are investigating.

Past Service Interruptions

Upcoming Maintenance

<<< 06/08/2014 - 06/28/2014 >>>
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 PM - 10:00 PM
UT-V Expedited Non-Disruptive Maintenance
Service: Virtual Servers
Description: A number of UT-V hosts will be placed into maintenance mode and rebooted to address a configuration issue. No impact is expected.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
10:30 AM - 6:00 PM
UT-V Expedited Non-Disruptive Maintenance
Service: Virtual Servers
Description: Two hosts will be taken out of service for network configuration changes. No customer impact is expected.
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 7:00 PM
Group Email Planned Maintenance
Service: Group E-Mail
Description: Group Email will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:00 PM - 9:00 PM
Adobe Connect Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect will be upgraded to the latest maintenance release
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
9:00 AM - 9:30 AM
Configure and Implement Oracle DataGuard Broker on Development ITS Central RAC
Service: Oracle
Description: We plan on implementing Oracle's DataGuard broker. Implementing this will ease the administration of DataGuard and allow OEM to monitor the status of the primary and standby and make sure they stay ... (more)
11:00 AM - 12:00 PM
utdirect qual non-disruptive maintenance
Service: UT Direct Q/A environment
Description: We will make a change in the iplanet configuration
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:30 AM - 7:00 AM
COM copper feeder cable
Service: Telephone Service (Retirement in Progress)
Description: ITS will be performing maintenance on the copper feeder cable that serves COM on Tuesday 06/17/14 beginning at 06:30 a.m. The cable and any associated circuit on this cable will experience brief ... (more)
7:00 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: ITS Networking will be working to add additional network bandwidth capacity to the UDCC data center uplinks connecting to the campus core network. The work is expected to be non-disruptive.
7:00 AM - 8:00 AM
Central Web Authentication Maintenance - Non-Disruptive
Service: Central Web Authentication (CWA)
Description: The Central Web Authentication qual and beta environments will undergo a non-disruptive maintenance at this time.
8:00 AM - 9:00 AM
JIRA quarterly OS maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
University Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:30 AM - 8:00 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: Regular monthly maintenance window for ITS CAT1 and non-CAT1 MySQL.

MySQL (CAT1 and non-CAT1) will undergo disruptive maintenance that will impact production service availability.

MySQL CAT1:

... (more)
6:30 AM - 8:00 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled for some time within this 2 hour window.

Execution of calls to XML Gateway, during the MySQL outage, may either be delayed (buffered-up) or fail (if ... (more)
6:30 AM - 8:30 AM
Document Repository interruption caused by monthly Cat1 MySQL maintenance
Service: Document Repository
Description: Planned CAT1 MySQL maintenance will cause 5 to 10 minutes interruption to Document Repository during the maintenance window
6:30 AM - 8:30 AM
Wikis Planned Outage (MySQL Maintenance)
Service: University Wiki Service
Description: ITS Systems will perform regular monthly maintenance on the MySQL CAT1 and non-CAT1 environments. The University Wikis Service is dependent on MySQL and may be unavailable for up to 15 minutes during ... (more)
6:30 AM - 8:30 AM
Blogs Planned Outage (MySQL Maintenance)
Service: University Blog Service
Description: ITS Systems will perform regular monthly maintenance on the MySQL CAT1 and non-CAT1 environments. UBS is dependent on MySQL and may be unavailable for up to 15 minutes during this 2 hour time frame.
6:30 AM - 8:00 AM
JIRA Dependency Maintenance (MySQL)
Service: Jira
Description: The ITS MySQL service will undergo maintenance on the third Wednesday monthly. ITS, ECS, SIS and OSFS JIRA instances are dependent on MySQL and may be unavailable for up to 30 minutes during this 1.5 ... (more)
7:30 AM - 10:30 AM
Planned Disruptive TED Maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance will take place on the uTexas Enterprise Directory (TED). There will be a brief interruption to TED updates between 7:30 and 8:00 am. No user impact is expected between 8:00 and 10... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
9:00 AM - 9:30 AM
Configure and Implement Oracle DataGuard Broker on QUAL ITS Central RAC
Service: Oracle
Description: We plan on implementing Oracle's DataGuard broker. This is a no outage and no disruption. Implementing this will ease the administration of DataGuard and allow OEM to monitor the status of the ... (more)
10:00 AM - 11:00 AM
Non disruptive maintenance on utd beta
Service: UT Direct Q/A environment
Description: We will be doing a config change on beta.dp.utexas.edu
7:00 PM - 11:00 PM
AEMS Maintenance - Rollup 5 deployment - part 1
Service: Austin Exchange Messaging Service
Description: The latest update rollup will be deployed for AEMS.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:30 AM - 8:30 AM
TRAC maintenance
Service: Technical Resource Account Control (TRAC)
Description: Enhancements will be made to the eligibility sweep for TRAC. No service disruptions are expected to occur.
10:50 AM - 11:45 AM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance.
3:30 PM - 4:30 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive maintenance.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 PM - 11:00 PM
AEMS Maintenance - Rollup 5 deployment - part 2
Service: Austin Exchange Messaging Service
Description: Deployment of update rollup 5 to AEMS.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 AM - 8:00 AM
Central Web Authentication Maintenance - Non-Disruptive
Service: Central Web Authentication (CWA)
Description: The Central Web Authentication dpdev1 environment will undergo a non-disruptive maintenance at this time.
7:15 AM - 9:15 AM
Virtual ID Card Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, June 24th from 7:15am - 9:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
Student Photo Roster Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, June 24th from 7:15am - 9:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
ID Photo Gateway Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, June 24th from 7:15am - 9:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
2:00 PM - 2:30 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting non-disruptive maintenance on the TIM PROD system.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 8:00 AM
UTForge planned maintenance
Service: UTForge
Description: UTForge will deploy UTLogin authentication for the Subversion Web interface. Subversion and Trac will be unavailable for the first 45 minutes of this maintenance event.
7:00 AM - 8:00 AM
F5 load balancer maintenance
Service: Core Load Balancing Services
Description: The standby F5 load balancer will be taken offline while maintenance is conducted on its network connection. The primary load balancer will remain in service. There is the possibility of a failover ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
9:00 AM - 11:00 AM
Planned University Directory Maintenance
Service: University Directory (White Pages)
Description: Routine Maintenance will take place on the University White Pages (WHIPS). No user impact is expected.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 8:00 AM
UTForge monthly application maintenance
Service: UTForge
Description: UTForge will deploy UTLogin authentication for the Subversion Web interface. Subversion and Trac will be unavailable for the first 45 minutes of this maintenance event.
7:30 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS-DD will be temporarily disrupted for routine OS patching.
9:00 AM - 1:00 PM
Hardware Migration of the Dev/Test ITS Central RAC Database Planned: Outage Maintenance
Service: Oracle
Description: We will be migrating the Dev/Test ITS Central RAC Oracle database over to new servers.

Our planned start time will be 9:00 AM, however, we won't take anything down until 9:30 AM. We are going ... (more)
12:00 PM - 2:00 PM
Mainframe Transfer Service Migration
Service: Mainframe
Description: Migration for the mainframe transfer services to new hosts and load-balancer.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance

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