The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/2/2015
12:12 PM
RESOLVED:  VoIP Phone Outage
Service Restored

7/2/2015 12:09 PM
The system is stable with the configuration changes that have been applied and is running normally.


7/2/2015 7:15 AM
Voice Services and vendor had success with configuration changes that should prevent the outage from reoccurring.  We’ll monitor throughout the day.

Next update at Noon.


7/1/2015 8:37 PM
The issue continues, but we believe we have a solution.  We expect the issue to be minimized, if not completely resolved, this evening.

The next update will be at 7:00am tomorrow, unless there is something else to report tonight.


7/1/2015 6:42 PM
The issue continues on an intermittent basis.  We continue to work with the vendor.  We may need a brief emergency outage later this evening. We’ll announce it with as much notice as possible.

Next update at 8:30pm.


7/1/2015 2:10 PM
The issue continues on an intermittent basis.  It appears as long call completion times if the call completes at all.  We continue to work with the vendor.


7/1/2015 12:57pm
Staff and vendor are still actively investigating this issue.


7/1/2015 11:01 AM
This event appears to have been momentary.  Staff and vendor are still investigating.


7/1/2015 10:41 AM
We are having reports and seeing the same symptoms we saw earlier this morning.  Attempts to call out do not complete and incoming calls may get an unavailable message or perhaps voicemail.  Voice staff is investigating and the vendor has been contacted.


7/1/2015 9:35 AM
Root cause of the outage is being investigated by the vendor.


7/1/2015 8:47 AM
Service appears restored, staff are confirming full system functions.


7/1/2015 8:09AM
Vendor has determined which part of the system has malfunctioned. Vendor is assessing logs and working on course of action.


7/1/2015 7:34 AM
Vendor and staff continue to investigate.


7/1/15 07:06am
The VoIP outage has been posted to the UT Core website as of 7am.


7/1/15 06:50am
Vendor and staff continue to investigate.


7/1/15 06:13am
Upon further investigation, analog phones on the new system are up.  The problem is affecting only the VoIP telephones.


7/1/15 05:38am
The vendor has been engaged (since 4:50am) and continues to investigate.


7/1/15 04:44am
Voice staff are investigating the incident and assessing the extent of the outage.  Legacy systems are up. Other portions of the system appear to be up and down.


7/1/15 03:35am
UTPD has reported the entire UT main campus telephone system is down.

7/1/2015
10:19 PM
Office 365 Connectivity Issue
Service Functioning, Temporary Solution in Place

7/1/2015 10:19 PM
Microsoft engineers have completed corrective actions to their network infrastructure, and service connectivity appears to have been restored for all users.  ITS Systems staff will continue to closely monitor the situation until we are satisfied that the issue is fully resolved.


7/1/2015 5:00PM
Microsoft engineers have determined a preliminary root cause – “a high-level portion of the network infrastructure became degraded, which is causing an interruption to Exchange Online connectivity” – and have redirected network traffic to alternate capacity in an attempt to restore service.  ITS Systems staff are continuing to coordinate support and monitor progress.  The next update will be posted no later than 11:00 PM.


7/1/2015 3:37 PM
ITS Systems staff have received reports of users unable to access Exchange Online mailboxes via MAPI,EAS,EWS, or the Outlook Web App.  Staff are engaging with Microsoft to investigate the issue further and formulate a resolution.

Past Service Interruptions

Upcoming Maintenance

<<< 07/07/2013 - 07/27/2013 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 5:00 PM
CX4 Storage Patching
Description: Vendor (Dell) onsite to perform patching of our CX4 storage array.
10:00 AM - 11:00 AM
Migration of utdirect.utexas.edu to new servers
Service: UT Direct
Description: We will be migrating the utdirect.utexas.edu servers to new servers. No user impact expected
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM Production system. Users of the EID Administrative application and the EID Self Service application may experience connection resets during the ... (more)
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay.
9:30 AM - 10:30 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Quarterly OS patching of the jmail-p01, -p02 and -p03 production hosts.

There should be no interruption of outbound email from Natural modules, since the hosts will be patched serially.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 11:00 PM
Session Border Controller Software Upgrade
Service: Voice Services (VoIP)
Description: The vendor will be upgrading the software on the VoIP System Session Border Controllers. Rescheduled from 7/8.
9:00 PM - 11:00 PM
OS Patching of Document Repository production servers
Service: Document Repository
Description: Linux operating system on Document Repository virtual machines will be patched. There will be two brief interruptions of 2 to 3 minutes each during this maintenance window.
7:15 AM - 7:30 AM
MSSQL Maintenance for SQL01
Service: Microsoft SQL Server
Description: in order to accommodate an infrastructure upgrade, the Microsoft SQL Server cluster SQL01.austin.utexas.edu will require a failover. During this maintenance client connections may experience an ... (more)
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
8:00 AM - 5:00 PM
Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1.
Service: Virtual Servers
Description: Upgrade hypervisor from ESXi ver 5.0u2 to ESXi 5.1. This will complete UT-V's upgrade to VCenter 5.1.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
9:30 PM - 10:30 PM
XML Gateway host patching
Service: XMLGateway
Description: XML Gateway service will be interrupted for upto an hour, in order to apply accumulated patches to the host Operating System (Red Hat Enterprise Linux) and software.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
8:00 AM - 9:00 AM
Urgent Email Planned/Expedited Maintenance
Service: Urgent Email System
Description: The Urgent E-Mail system will undergo maintenance. No user impact is anticipated.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
9:00 AM - 11:00 AM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM TEST maintenance. There will be two 10 minute outages during the maintenance period.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 9:30 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. During this maintenance period, there will be one 10 minute outage.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be replacing a faulty hardware module on one of the campus wireless routers. Users on the affected router will experience a brief (~10 minute) interruption in Wi-Fi connectivity.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Urchin
Description: Planned monthly maintenance window for Urchin.
9:00 PM - 11:30 PM
UT-V Virtual Server Consolidation
Service: Virtual Servers
Description: Hardware resources in the UT-V environment will be consolidated in order to maximize efficiency and utilization. No service interruption is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
9:00 AM - 10:00 AM
TID Printing Database maintenance
Service: TID Printing
Description: Perform routine database maintenance for the printing application. There will be intermittent outages during the maintenance window. Dealyed print jobs will be delivered upon maintenance ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We are conducting expedited routine maintenance on the PROD TIM system. Users of the EID Administrative Application and the EID Self Help Application may experience connection resets during the ... (more)
7:45 AM - 8:15 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on part of the TIM PROD infrastructure. During the maintenance interval, we expect intermittent delays in some of our downstream feeds.
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM QUAL maintenance. There will be two 10 minute outages during the maintenance period.
10:00 AM - 11:00 AM
WebSpace planned maintenance
Service: WebSpace
Description: The application servers for WebSpace will undergo planned maintenance. This will be done one server at a time, with that server taken out of service first. No customer impact is expected.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 PM - 11:59 PM
University Wiki Service maintenance
Service: University Wiki Service
Description: Wikis will be unavailable due to maintenance from 6 p.m. to 11:59 p.m. on Tuesday, July 23.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 8:00 PM
SharePoint 2007 database server migration
Service: SharePoint
Description: SharePoint 2007 databases will be migrated from a legacy database server to a newer database server.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
6:00 PM - 8:00 PM
SharePoint 2007 database server migration
Service: SharePoint
Description: SharePoint 2007 databases will be migrated from a legacy database server to a newer database server.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!