The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/19/2014
2:13 AM
RESOLVED: Reboot for PHAROS UTPrint server
Service Restored

2:11 AM
The PHAROS UTPrint server is back online with functioning services.  The server is accepting print jobs from clients, though it remains to be seen if this reboot resolved the issue for SOA.  For the purposes of campus notification, this maintenance is complete.


12:22 AM
The PHAROS UTPrint server will be rebooted shortly after 12:00AM Friday morning to complete periodic patching and resolve an EDI service problem related to School of Architecture printing.

Any persons attempting to print using UTPrint during this reboot/maintenance window will be denied at the output terminals and by the print client software.

The demands on the UTPrint service require rebooting and maintenance during off-peak hours.

I will followup to this list once the maintenance is complete and printing services are verified as properly restored (which may take several hours).

At the direction of Pharos, it will be necessary to apply a service pack for Uniprint 8.3 Revision 396 which will enable consistent printing from Windows 8.1 (a problem which becomes more apparent every day).  The application of this service pack relates to client packages created and distributed by the server and will not directly affect the Pharos Uniprint print service on the server.

9/18/2014
4:42 PM
RESOLVED: UT Direct PDF Generator
Service Restored

16:37
This is the FINAL update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Good news!  The bug with redirection has been fixed in Production.  We are considering this issue entirely closed, and there will be no further updates to this list.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

If you have specific concerns with the PDF Generator apart from UT Login, the team can be reached directly at pdfgen-admin@utlists.utexas.edu


14:17

ITS has placed a new version of PDF Generator into UT Direct in production as of about 11:15 AM today, and all Administrative Systems testing areas have reported success with it.

We believe this version fixes all reported problems.

There remains one known but rare bug: if you request a secured document but are not logged in, you will be prompted to login but not returned to the document.

You can still get the document by asking for it again after logging in, and many report that the browser’s “back” button works for this purpose.

ITS continues to work to correct this known bug.  Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

The next update will be Monday 9/22 at 2:00 PM or earlier as warranted.


11:15

ITS has placed a new version of UT Direct PDF Generator into the production UT Direct environment.

We believe this version fixes all reported problems. 

One known bug exists: If a secured document is requested and are you are not logged in, you will be prompted to login.  Instead of redirecting you back to your original request (and handing you the document), the you will be redirected to the UT Direct homepage.  ITS will continue to develop a fix for this condition.

An update will follow at 2:00 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

This issue will remain under investigation. 


10:14
ITS has placed a new version of UT Direct PDF Generator into the Qual UT Direct environment.  We are planning to release to Production UT Direct today.
Until then, ITS continues testing in the Qual UT Direct environment with assistance from groups that have reported problems from the University.
An update will follow at 2:00 PM, or earlier as warranted.
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 12/08/2013 - 12/28/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
8:00 AM - 4:00 PM
Switchgear Planned Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC and EATON Techs will be performing Planned - Non-Disruptive Quarterly Maintenance on the switchgear at UDC C. This maintenance is not expected to have any impact on mission critical systems.
11:00 AM - 4:00 PM
UTBackup - Appliance Software Upgrades
Service: UTBackup
Description: UTBackup will be undergoing an appliance upgrade. Backups and restorations via client or web interface will be unavailable during this time.

Once the appliance upgrade is complete, a new version ... (more)
7:00 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance on the data center switches to apply enhanced logging and monitoring capabilities.

The maintenance is expected to be non-disruptive.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 10:00 PM
VoIP System component software upgrade
Service: Voice Services (VoIP)
Description: Software upgrade for a component in the VoIP System. The Media Application Servers will be upgraded. These supply announcements, tones, music-on-hold,and conference resources. As all systems are ... (more)
6:00 PM - 7:00 PM
Office 365 Authentication Services Update
Service: Austin Exchange Messaging Service
Description: A patch will be applied to the Active Directory Federation Services servers for Office 365 to resolve a login issue affecting a small number of people. No service interruption is expected due to the ... (more)
All Day
AEMS: Expedited Non-Disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A critical update will be applied to the AEMS Exchange servers in a rolling, non-disruptive fashion.
7:00 AM - 7:30 AM
Pype - UTLogin logfile rotation and Apache restart
Service: Python Production Environment (PyPE)
Description: We will be rotating a logfile associated with UTLogin to help investigate why logout functionality isn't working. This requires shutting down and restarting Apache.
8:00 AM - 9:00 AM
Non-Disruptive Maintenance to all enviroments
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on all TIM systems. There will be no customer impact.
All Day
AEMS: Expedited Non-Disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A critical update will be applied to the AEMS Exchange servers in a rolling, non-disruptive fashion.
10:00 PM - 3:00 AM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Update SharePoint to the latest version and install latest Microsoft security patches.
All Day
AEMS: Expedited Non-Disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A critical update will be applied to the AEMS Exchange servers in a rolling, non-disruptive fashion.
12:01 AM - 1:00 AM
Emergency Maintenance on the F5 Load Balancers
Service: Core Load Balancing Services
Description: Emergency maintenance will be conducted tonight on the F5 Load Balancers starting at 12:01 am on 12/14 and running until 1:00 am on 12/14. This maintenance is necessary to bring the HA units back ... (more)
8:00 AM - 11:59 AM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
9:00 AM - 11:00 AM
uTexas Identity Manager (TIM) PROD Planned Outage
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM system. There will be a complete outage of about one hour during the maintenance period.
10:00 PM - 3:00 AM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Update SharePoint to the latest version and install latest Microsoft security patches.
All Day
AEMS: Expedited Non-Disruptive Maintenance
Service: Austin Exchange Messaging Service
Description: A critical update will be applied to the AEMS Exchange servers in a rolling, non-disruptive fashion.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 11:59 PM
Adobe Connect version 9.04D Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect Web Conferencing Service will be upgraded to a later maintenance release
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
5:00 PM - 6:00 PM
Course Instructor Survey planned maintenance
Description: This maintenance has been delayed at clients' request until further notice.

Course Instructor Survey stewards will be performing planned maintenance to deploy enhancements and bug fixes. A small ... (more)
5:00 PM - 6:00 PM
UT Direct Notifications expedited non-disruptive maintenance
Service: UT Direct Notifications
Description: Informational text will be added to several web pages in UT Direct Notifications.
5:30 PM - 6:30 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: On Wednesday, December 16, 2013, from 5:30 to 6:30 p.m., DEFINE Internals/Enterprise Workflow will undergo maintenance consisting of user-requested enhancements. No interruptions in experience are ... (more)
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
6:00 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
8:00 AM - 9:00 AM
JIRA Quarterly OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
11:00 AM - 12:00 PM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ) in order to transition the site's authentication to UTLogin. No interruption in service is expected.
12:01 PM - 1:00 PM
CBEVO improvements
Description: Stewards of the Credit by Examination system will be performing planned maintenance to deploy enhancements and bug fixes. A limited number of users might experience a brief interruption in service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 8:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: 12/18/2013
Start time: 6:00 AM
End time: 8:00 AM

Impact: This ... (more)
7:00 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: Networking will be completing maintenance on one of the routers in UDC-C to replace a malfunctioning line card that was removed from service previously.

The maintenance is expected to be non-... (more)
7:30 AM - 8:30 AM
Blackboard: Application server OS patching
Service: Blackboard
Description: We will be performing quarterly OS patching on the Blackboard application servers. They will need to be restarted in rotation for the changes to take affect. This will be done in such a way as to not ... (more)
7:30 AM - 8:00 AM
Footprints OS patching
Service: Footprints Incident Tracking System
Description: We will be patching the Footprints production application server. There will be a 5 - 10 minute outage prior to business hours to reboot the machine after patching.
7:30 AM - 4:00 PM
Campus outside fiber optic cabling work
Service: Cabling and Wiring
Description: ITS will be performing fiber optic cable work between NOCA and NOCB on 12/18/13 beginning at 7:30 a.m. and scheduled to be complete on the same day by 4:00 p.m. This work is not expected to impact ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
1:00 AM - 5:00 AM
Polycom Set Firmware update
Service: Voice Services (VoIP)
Description: Firmware update to Polycom SoundPoint IP Models 321,550,670 and 6000. Automatic deployment of vendor-provided firmware to resolve intermittent Message Waiting Indicator issue.
7:00 AM - 7:30 AM
MySQL maintenance for CAT1 and non-CAT1 services
Service: MySQL
Description: There will be a brief interruption in ITS Cat1 and non-CAT1 MySQL.

All services relying on these MySQL servers will have a brief interruption as the database servers are restarted.

This is a ... (more)
7:00 AM - 7:30 AM
XML Gateway - restart due to MySQL maintenance
Service: XMLGateway
Description: XML Gateway service may be affected by the planned restart of Cat 1 MySQL servers. Service interruption, if it happens, is expected to last less than 5 minutes.
7:30 AM - 4:00 PM
Campus outside fiber optic cabling work
Service: Cabling and Wiring
Description: ITS will be performing fiber optic cable work between NOCA and NOCB on 12/18/13 beginning at 7:30 a.m. and scheduled to be complete on the same day by 4:00 p.m. This work is not expected to impact ... (more)
10:00 AM - 12:00 PM
Blackboard Service Name Change
Service: Blackboard
Description: Blackboard currently answers at the address courses.utexas.edu.

At the request of the Center for Teaching and Learning:
During this maintenance, we will redirect courses.utexas.edu to a portal ... (more)
10:00 AM - 5:00 PM
QUAL ITS Central Oracle RAC Outage
Service: Oracle
Description: The ITS Central Oracle RAC database will be upgraded from Oracle 11.2.0.1 to 11.2.0.3. The upgrade process will last 7 hours. During these 7 hours of the upgrade, the system will be completely ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
6:00 PM - 8:00 PM
Session Border Controller patch application
Service: Voice Services (VoIP)
Description: Our VoIP vendor will apply a patch to the Session Border Controller (p/o the VoIP System). There should be no effect on customers as the system is redundant.
1:00 AM - 5:00 AM
Polycom Set Firmware update
Service: Voice Services (VoIP)
Description: Firmware update to Polycom SoundPoint IP Model 335. Automatic deployment of vendor-provided firmware to resolve intermittent Message Waiting Indicator issue
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 2:00 PM
Adobe Connect 9 Service Pack Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect WebConferencing Service will be upgraded to the latest service pack (version 9.11)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!