The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/20/2014
5:03 PM
dpdev1 maintenance
Under Investigation

5:03 PM
jEdit/DMG plugin update: Work continues but resolution is not imminent.  We will update the list at 1:00 PM tomorrow, Thursday 8/21, or earlier if we have more information.

Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.

Developers can still upload webAgent scripts via the DMG web interface.


10:00 AM
jEdit/DMG plugin update: Systems staff have determined the root cause of this issue and are actively pursuing resolution via development efforts.  We will update the list at 5:00 PM today or earlier if we have more information.  Developers can still upload webAgent scripts via the DMG web interface.


4:04 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again tomorrow morning, Wednesday 8/20, at 10:00 AM or earlier if we have more information.

Developers can still upload webAgent scripts via the DMG web interface.


12:00 PM
jEdit/DMG plugin update: Systems staff continue to work on the jEdit plugin issue and are in contact with external groups who have useful expertise.  We will update the list again at 4:00 PM or earlier if we have more information.

Again, developers can still upload webAgent scripts via the DMG web interface, so there has been a fully functional workaround available throughout.


9:38 AM
jEdit/DMG plugin update: The problem is at a much lower level than anticipated and will take serious analysis and perhaps development work for final remediation.  Please continue to use the web interface for uploads, and stewards will update the list again at 12:00 PM.


9:20 AM
Despite thorough testing, we have discovered an issue with the jEdit plugin for DMG this morning.

The workaround for webagent development is to use the DMG web interface (https://dpdev1.dp.utexas.edu/cgi-bin/dmg/index.cgi) to upload your webAgent scripts from your desktop.

Systems staff are investigating the issue and will send another message at 9:30 to update status.

8/20/2014
1:48 PM
RESOLVED:  Group Email Service Operating at Degraded State
Service Restored

1:47 PM
Group Email is now operational with full capability.


0955
We have narrowed the scope of group email delivery problem to Office 365 recipients. ITS Systems staff have open a ticket with the vendor to troubleshoot this issue. We will update again as we receive information or resolution from the vendor. ITS Applications staff will continue to monitor the Group Email service closely.


4:28pm Tues 12 Aug
We are putting in place a work around at this time. Users of Group Email Service has been notified of the work around. Group Email Service is still operating at a degraded state.
ITS Applications and ITS Systems staff are still investigating.  Next update will be Wed 13 Aug at 10 am.


The University Group Email service is currently functioning, but at degraded state. Some emails are being sent but not delivered to Office 365 users.
ITS Applications Staff are currently investigating.

8/20/2014
10:59 AM
RESOLVED:  Core Network Outage- Tuesday 8/19
Service Restored

On Tuesday, August 19, between 5:06pm and 5:09pm, there was a configuration error made on one of the core routers that affected some traffic traversing the core. Customers at affected sites may have experienced a loss of network connectivity for some sites/services.

This error was corrected by 5:09pm.


Monitors alerted a network interruption between 17:06 and 17:09 for some services on campus during a change.  Staff are investigating the alerts, and will provide an update when more is known.

Past Service Interruptions

Upcoming Maintenance

<<< 03/09/2014 - 03/29/2014 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
7:00 AM - 8:00 AM
Short Links Service Maintenance
Service: Short Links Service
Description: The Short Links Service will undergo maintenance.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network system to install router software updates to implement critical bug fixes.

Expected disruption: Brief (few seconds) drop of WiFi ... (more)
8:30 PM - 6:00 AM
MAI Power Outage
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the North Panel will ... (more)
7:00 AM - 8:00 AM
ITS & ECS JIRA Server Maintenance
Service: Jira
Description: The ITS and ECS instances of JIRA (issues.[its|ecs].utexas.edu) will undergo server maintenance. The applications will be unavailable during this time period.
8:00 AM - 12:00 PM
UniPrint Upgrade
Service: UTprint
Description: upgrading Uniprint 8.3 to 8.4
8:30 PM - 6:00 AM
MAI Power Outage
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the North Panel will ... (more)
6:00 AM - 6:15 AM
MSSQL Maintenance
Service: Microsoft SQL Server
Description: SQL01 cluster will undergo fail-over from active node to passive node. There will be a brief disruptions on database connections to SQL01 during the process.
6:30 AM - 7:00 AM
Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the TIM Administrative Application or the TIM Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:00 AM
SIS & OSFS JIRA Server Maintenance
Service: Jira
Description: The SIS (issues.reg.utexas.edu) and OSFS (lcm-issues.its.utexas.edu) instances of JIRA will undergo server maintenance. The applications will be unavailable during this time period.
7:00 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: Networking will be performing a reset to the supervisor engines on one of the UDCC core routers to restore diagnostic testing that has reported an error. The work will be non-disruptive.
1:00 PM - 3:00 PM
Test and Dev ITS Central RAC Maintenance
Service: Oracle
Description: OS patching on the test and dev ITS Central RAC databases. While the database will remain up and there will be no outage, there is a potential for a small disruption when services are failed-over.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 6:00 PM
Course Instructor Survey routine maintenance
Description: Migrate changes to PROD to improve email notifications, Teaching Assistant reports, etc.
8:30 PM - 6:00 AM
MAI Power Outage South
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the South Panel will ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 PM - 8:00 PM
Emergency Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting emergency, disruptive maintenance on the DHCP servers supporting the campus wireless network. The maintenance is to restore the failover mode of operation on the ... (more)
8:30 PM - 6:00 AM
MAI Power Outage South
Service: University Data Center
Description: Utilities and Rosendin Electric will be shutting down North MAI Breaker to cut in a new panel ESB and associated ATS and Emergency feeds. All equipment that is connected through the South Panel will ... (more)
4:00 PM - 8:00 PM
UTBackup - Vendor Maintenance
Service: UTBackup
Description: UTBackup service is being upgraded to provide better performance and stability.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
University Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:30 AM - 7:30 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL
6:30 AM - 7:30 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled during this maintenance window. The interruptions are expected during the first 30 minutes.

Execution of calls to XML Gateway, during the MySQL outage,... (more)
6:30 AM - 7:30 AM
Planned MySQL maintenance on March 19 will cause interruption to Document Repository
Service: Document Repository
Description: Planned CAT1 MySQL maintenance will cause 5 to 10 minutes interruption to Document Repository during the first 30 minutes
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) classroom scanning application will undergo a planned outage for maintenance.
2:00 PM - 4:00 PM
Star Line Breaker Installation Maintenance notification for incident # 267784
Service: University Data Center
Description: What is being performed:
Installation of Star Line Breakers in overhead bus to energize L6 cabinet power strips.

When:
Wednesday 3/19/2014 starting at 2:00pm until complete

Impact on UDC/... (more)
9:00 AM - 3:00 AM
ITS Central RAC (QUAL) maintenance outage
Service: Oracle
Description: Database maintenance
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:00 AM - 6:00 AM
Expedited - Legacy VoIP reset...
Service: Telephone Service (Retirement in Progress)
Description: Our vendor will be restoring data that was "scrambled" because of a failure on 3/18. We do not expect a service disruption, but this activity has the potential to briefly affect 1900+ legacy VoIP ... (more)
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 9:30 AM
Javamail PROD firewall adjustment
Service: Mainframe Email
Description: Adjust Linux firewall IP tables, so only VPN users in "its-systems" group will be allowed ssh access to jmail-p01,p02,p03 hosts.
7:15 AM - 9:15 AM
Student Photo Roster Expedited Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, March 25th from 7:15am â 9:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
Virtual ID Cards Expedited Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, March 25th from 7:15am - 9:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
ID Photo Gateway Expedited Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, March 25th from 7:15am - 9:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
JIRA quarterly OS maintenance
Service: Jira
Description: JIRA will undergo quarterly operating system maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 8:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) Scanning admin application and scanning output page will undergo maintenance. Users will experience a brief outage.
7:00 AM - 8:00 AM
Short Links Update
Service: Short Links Service
Description: The Short Links Service will be unavailable for a short time as the software is updated.
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 11:59 PM
Expedited Session Border Controller Patch Application
Service: Voice Services (VoIP)
Description: Expedited - Our vendor will install a software patch on the Session Border Controller (p/o the VoIP system). We do not expect any disruption of service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
9:00 AM - 12:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 3/29/2014
Start time: 9:00 AM
End time: 12:00 PM

Impact: This ... (more)

We Can Help

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* ITS Help and Service Desk

* Call us at 512-475-9400

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