The University of Texas at Austin

ITS Services Status

Current Service Interruptions

5/5/2016
3:18 PM
RESOLVED - SQL 2012 unplanned maintenance
Service Restored

05/05/2016 3:09
SQL2012 unplanned maintenance has concluded.


05/05/2016 2:43 PM
One of the SQL 2012 Production instances is having performance issues.  ITS Systems Database team is currently working on resolving the issue. 
Customers who are connecting to SAGL1, SAGL2 and SAGL3 will experience a brief connection interruptions while we migrate the Availability Groups to other SQL instances.

5/4/2016
3:41 PM
Intermittent Outage for some UCDs (Universal Call Distribution)
Service Functioning, Temporary Solution in Place

5/4/2016 3:39 PM
The workaround has been applied to all know UCDs. If other UCD customers experience this issue, please contact assignment@its.utexas.edu as soon as possible.


5/4/2016 11:50 AM
Some UCD (Universal Call Distribution) customers are reporting an issue with UCDs going to overflow routes and not to agents who are logged in.  ITS is implementing a workaround for those affected UCD groups and will be engaging the vendor. 

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 05/06/2012 - 05/26/2012 >>>
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:00 AM
TIM Scheduled Maintenance
Service: EID
Description: Routine maintenance on QUAL and PROD. No service impact is expected.
7:00 AM - 8:00 AM
Apollo Maintenance in TEST/QUAL
Service: Apollo
Description: Apollo maintenance will take place in the TEST and QUAL environments. Changes are not expected to impact the user.
5:00 PM - 6:00 PM
DHCP Server Maintenance
Service: Campus Network
Description: Networking will be performing a hardware upgrade on the campus DHCP servers. The servers are set up in a redundant configuration and will be serviced one at a time. No service interruption is ... (more)
6:00 PM - 11:59 PM
Storage Array maintenance
Description: The CX4 storage array will undergo non-disruptive maintenance. This will include patching and transparent load redistribution.

No customer impact is expected.
5:00 PM - 6:00 PM
FTP Server Maintenance
Service: FTP Server
Description: Networking will be moving the server "ftp.utexas.edu" to new hardware in the UDC-C data center. The server will be brought up in parallel with the existing server in advance to minimize service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 10:00 PM
Austin DNS server migration
Service: Austin Active Directory
Description: An Austin DNS server, backup01.austin.utexas.edu, will be migrated to new hardware.

Due to redundant servers, no customer impact is expected.
9:00 AM - 10:00 AM
Planned maintenance of dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Upgrading web servers software to latest release.
No downtime or interruption of service expected.
6:00 PM - 10:00 PM
Austin DNS server migration
Service: Austin Active Directory
Description: An Austin DNS server, backup02.austin.utexas.edu, will be migrated to new hardware.

Due to redundant servers, no customer impact is expected.
10:00 PM - 10:30 PM
Log4Natural Planned Maintenance
Description: The Log4Natural team is planning a migration to production next Thursday, May 10th, between 10:00pm and 10:30pm. There should be no interruption to logging during this maintenance.
The migration ... (more)
5:00 PM - 6:00 PM
attwifi Maintenance
Service: Public Internet Access
Description: AT&T will be performing maintenance on their system that controls traffic on the "attwifi" wireless network. This will not affect any of the UT wireless networks ("restricted" or "guest"). Visitors ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 PM - 12:30 PM
UTmail Maintenance
Service: UTmail
Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service.
6:30 AM - 7:30 AM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance.
10:30 AM - 1:30 PM
Routine TEST TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.
6:00 PM - 8:00 PM
Update vCenter Server database
Service: Virtual Servers
Description: The vCenter Server (esxvctr01.austin.utexas.edu) will be pointed to a new back-end database server.

No disruption expected (other than a temporary loss of ability to perform administrative tasks ... (more)
6:30 AM - 7:30 AM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
10:00 AM - 11:00 AM
utdirect qual environment Update of JDK 6 to JDK7 for java webapps
Service: UT Direct Q/A environment
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7

No downtime or visible interruption of service for end users.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Apollo Maintenance in PROD
Service: Apollo
Description: Apollo maintenance will take place in PROD. Changes are not expected to impact the user.
6:00 AM - 7:00 AM
JIRA ITS Instance Planned Maintenance
Service: Jira
Description: The ITS instance of JIRA will undergo a full re-indexing of all issues. The service will be available during this maintenance window.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
All Day
[BLACKOUT] Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Adobe Connect Log Collection
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's remote database will be stopped and started in order to provide the vendor (Adobe) log information for an existing support ticket. No changes are being made to the service.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
7:00 AM - 11:59 PM
Blackboard service upgrade
Service: Blackboard
Description: We'll be upgrading Blackboard from Service Pack 5 to Service Pack 8.

Blackboard will be down during the upgrade.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
10:30 AM - 1:30 PM
Routine QUAL TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
10:00 AM - 11:00 AM
utdirect beta environment Update of JDK 6 to JDK7 for java webapps
Service: UT Direct development environment
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7

No downtime or visible interruption of service for end users.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
UDCC/UDCB NOC B Migration to Nexus Core
Service: University Data Center
Description: Impact:
Non-Disruptive, Large Scope

Change Description:
Migration of NOC B uplink for UDCC N7K A/B, UDCC SVC B, and UDCB to Nexus NOC B core router. Connections is being moved as part of the ... (more)
9:00 AM - 10:00 AM
Planned maintenance on utdirect.utexas.edu
Service: UT Direct
Description: Update web server software to latest release.
No downtime or interruption of service is expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!