ITS Services Status
- 6/18/2013
4:24 PM - RESOLVED: UTmail: Account Management Tools Experiencing Issues
Service RestoredThis appears to be an isolated incident involving a small subset of users. Testing has concluded that the tools are functioning normally for the majority of users.
The Help Desk has been notified of the users affected and Systems is requesting support from the vendor.
This issue is resolved outside of these users. Please continue to contact the ITS Help Desk if you are experiencing issues with UTmail.
The Help Desk is getting reports of users getting errors when attempting to change their UTmail password. The most common error is “Oops, is not found in Google Apps. Please contact the ITS helpdesk.” This error, or others, may also appear when changing your Display Name or renaming your UTmail account via these tools.
Users that cannot access their UTmail accounts can call the ITS Help Desk, who can manually reset their passwords after identity verification.
The Systems team is aware of the issue and is investigating.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 6:30 AM - 7:00 AM | EMN$MAIL PROD Maintenance Service: Mainframe Email Description: We will be moving some bug fixes into PROD for the backend of the EMN$MAIL delivery system. There is no expected downtime or service interruption. |
| 7:00 AM - 8:00 AM | PyPE Planned Maintenance Service: Python Production Environment (PyPE) Description: The Pype deployment interface will be undergoing maintenance to release a new pype tools version. |
| 7:00 AM - 8:00 AM | Planned Apollo Mainenance Service: Apollo Description: Routine Apollo maintenance will take place in PROD. |
| 10:15 AM - 12:15 PM | UT Direct Planned Maintenance Service: UT Direct Description: On Tuesday, September 11, from 10:15a - 12:15p, we will deploy the new UT Direct Application Registry to the BETA environment. There should be no interruption of UT Direct services for users or ... (more) |
| 10:00 PM - 2:00 AM | Wikis Monthly Maintenance Service: University Wiki Service Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Monthly Maintenance Service: SharePoint Description: Installation of monthly SharePoint and Windows Server patches/updates |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 10:00 AM - 10:30 AM | Mail Filtering Service logging maintenance Service: Mail Filtering Service Description: The Mail Filtering Service (aka the IronPorts), will be updated so that it logs directly into Splunk rather than using an intermediary. There will be no customer visibility to this event. |
| 5:00 PM - 5:30 PM | Group E-Mail Planned Maintenance Service: Group E-Mail Description: Planned maintenance is scheduled for the Group E-mail System. No disruption is expected. |
| 10:00 PM - 12:00 AM | Monthly Group E-Mail Maintenance Service: Group E-Mail Description: Monthly maintenance window for the Group E-mail server. |
| 7:00 AM - 8:00 AM | Upgrade ESXVCTR01 vCenter5 with update1 Service: Virtual Servers Description: Snapshot ESXVCTR01, perform upgrade, test version, test webclient, commit snapshot. |
| 9:00 AM - 11:00 AM | University Directory ( White Pages ) Maintenance Service: University Directory (White Pages) Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected. |
| 10:00 AM - 10:30 AM | Mail Filtering Service network maintenance Service: Mail Filtering Service Description: The servers comprising the Mail Filtering Service (aka the IronPorts), have a subtle misconfiguration in their network connections, which this maintenance will correct. No customer visibility is ... (more) |
| 10:00 AM - 11:00 AM | utdirect update of jwebagent runtime Service: UT Direct Q/A environment Description: Update of the webagent runtime to fix a bug. No visible change in functionality |
| 2:00 PM - 2:30 PM | Transitioning anti-spam for UTmail from on-premise to Google Description: Anti-spam and anti-virus protection for UTmail will be changed from our on-premise filters to Google. |
| 5:00 PM - 7:00 PM | Define Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period. |
| 5:00 PM - 7:00 PM | PNA Maintenance Service: Public Internet Access Description: On Wednesday, Sept. 19, from 5-7pm, Networking will be physically relocating a PNA server in NOC B to make room for other equipment. During this time, the "guest.utexas.edu" wireless network will not ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 9:00 AM - 11:00 AM | TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance Service: uTexas Identity Manager (TIM) Description: This is for routine maintenance of the TIM TEST and QUAL systems. PROD will not be affected. There may be connection resets for users using the TEST or QUAL web application during the maintenance. |
| 10:30 AM - 11:30 AM | UTDirect Application Registry Service: UT Direct Description: This is a small mod to the current UT Direct Application Registry. The addition of a redirect will allow us to redirect to the new registry for prod deployment Oct. 1 2012 |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 12:01 AM - 2:00 AM | Blackboard maintenance window Service: Blackboard Description: Regularly scheduled Blackboard maintenance window |
| 12:01 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:01 AM - 6:00 AM | SharePoint Maintenance Window Service: SharePoint Description: Service availability may be intermittent during the maintenance window. |
| 12:01 AM - 2:00 AM | Blackberry Enterprise Server Upgrade Service: Austin BlackBerry Service Description: Blackberry Enterprise Server (BES) will be upgraded to the latest maintenance release |
| 10:00 AM - 10:30 AM | Com-plete Logon Maintenance Service: TN3270 Description: Maintenance will be performed on the logon functionality for Com-plete, the mainframe 3270 application server. No user disruption is expected. |
| 5:00 PM - 6:00 PM | UTS server maintenance Service: Web Publishing on Unix Description: The server hardware hosting the UTS Unix timesharing and Web publishing service (uts.cc.utexas.edu) will undergo hardware maintenance on Tuesday, September 25, from 5:00 to 6:00 p.m. UTS services ... (more) |
| 6:00 PM - 11:59 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 6:00 AM - 7:00 AM | ITS MySQL Maintenance Service: MySQL Description: *note, only the the non-CAT1 mysql environment will be done on the 27th. The CAT1 maintenance is now moved to October 1st at 6:00AM both ITS MySQL host environments (non-CAT1 on ... (more) |
| 6:00 AM - 7:00 AM | UT Lists maintenance Service: UT Lists Description: The UT Lists mailing list service at utlists.utexas.edu will be unavailable during MySQL database server maintenance. Mail sent to utlists.utexas.edu lists during the maintenance period will be ... (more) |
| 7:00 AM - 7:30 AM | DNS Maintenance in UDC-C Service: Departmental Networks Description: Networking will be bringing two new recursive DNS servers online to service UDC-C. This is being done to provide the UDC-C network with DNS resolvers independent of the main campus servers (see point ... (more) |
| 7:45 AM - 8:45 AM | UT Direct maintenance window Service: UT Direct Description: Obsolete link removal from UT Direct homepage. |
| 9:00 AM - 2:00 PM | Add new datastores to Virtual Infrastructure Service: Virtual Servers Description: New datastores will be added to the Virtual Servers infrastructure for VM provisioning. No service interruptions are anticipated. |
| 8:00 AM - 6:00 PM | Upgrade of AEMS to SP2 RU4 Service: Austin Exchange Messaging Service Description: Exchange 2010 Service Pack 2 will be applied to the Austin Exchange Messaging Service (AEMS), along with Rollup 4. Since RU4 remedies the Document WebReady Viewer security vulnerability, the ... (more) |
