The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12/19/2014
4:49 PM
RESOLVED: UT-V storage issue
Service Restored

12/19/14 4:41pm
The malfunctioning VM copy has been successfully removed.
The longer term host solution has been implemented in the cluster.
This incident is resolved.


12/19/14 12:07
One VM did not recover from the original storage issue. We have subsequently restored a copy the affected VM from backup to return it to service but the original copy remains in an inconsistent state. We are holding on the longer term host storage solution until vendor support can advise us on how to proceed with the VM issue.
Next update 5:00pm.


12/19/14 07:53
A workaround was found for the immediate issue affecting VMs. All VMs have been migrated off the affected host and are running on functional hosts. UT-V customers have been notified and if their VM was affected, they should validate the state of their VMs.

The UT-V team is working to implement a longer term solution in the cluster.

Next update 11:00am.


12/19/14 07:16
UT-V staff are investigating an issue with a single UT-V host.

Affected VMs are being identified and VM owners contacted.

12/19/2014
11:07 AM
RESOLVED: Web Central virtual hosting issues
Service Restored

12/19 11:06 AM
UPDATE: 

The websites hosted on the server experienced outages from 9:50 - 10:25 a.m., including:

accessut.utexas.edu
aspires.ece.utexas.edu
austinsculturalcampus.org
bainesreport.org
bealonghorn.utexas.edu
campaign.utexas.edu
cml.music.utexas.edu
ctr.utexas.edu
energyinterface.org
fic.engr.utexas.edu
floodconference.engr.utexas.edu
give.utexas.edu
hkn.ece.utexas.edu
hps.ece.utexas.edu
ideas.utexas.edu
ieee.ece.utexas.edu
ieeecs.ece.utexas.edu
lbjjournal.org
lca.ece.utexas.edu
links.utexas.edu
mirt.tmi.utexas.edu
nano.mer.utexas.edu
nanocrystal.che.utexas.edu
opto.ece.utexas.edu
planted.wildflower.org
ras.ece.utexas.edu
registrar.utexas.edu
rrhlm.org
scienceandthesea.org
shared.utexas.edu
shop.pge.utexas.edu
snei.engr.utexas.edu
spark.ece.utexas.edu
structures.engr.utexas.edu
swicorps.org
test.ugs.utexas.edu
test.world.utexas.edu
test.www.utexas.edu
utgi-test.its.utexas.edu
tmi.utexas.edu
ugs.utexas.edu
utree.utexas.edu
weewave.mer.utexas.edu
world.utexas.edu
www.ideatoproduct.org


12/19/14 10:31
All hosted websites have been returned to service.


12/19/14 10:21
A number of websites are experiencing outages due to the server resource issues. A list of impacted websites is being created.


12/19/14 10:16
The machine running the RHEL side of Web Central virtual web hosting is experiencing resource issues.

Systems staff are investigating.

12/12/2014
6:46 PM
UT Voice Mail Access Errors
Under Investigation

6:46 pm
Some subscribers have also reported their callers being forwarded to UTVM and hearing the “the page you have requested is currently unavailable” error instead of the greeting.  All errors continue to be sporadic and the vendor is continuing to investigate.


3:39 pm
The UT Voice Mail system is sporadically responding to telephone logins and/or commands with the error, “This page is unavailable,” and to web logins and/or navigation with the error “Connection reset.”  Subsequent attempts are usually successful, so subscribers can repeat their attempted commands.  The vendor is investigating.  Note:  SmartVoice users are not affected.

Past Service Interruptions

Upcoming Maintenance

<<< 11/11/2012 - 12/01/2012 >>>
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: TIM PROD will undergo maintenance for approximately 1 hours. There will be a 20 minute outage about one third of the way into the maintenance.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:45 AM - 7:15 AM
XML Gateway maintenance
Service: XMLGateway
Description: A new version of the XML Gateway Management Web app will be deployed, to PROD host (stutz.its.utexas.edu), in order to:

(a) Sync up the deployed applicaton with the latest Java .war built from the ... (more)
9:00 AM - 10:00 AM
Data Center Network Maintenance
Service: University Data Center
Description: Networking will be conducting maintenance to optimize the out-of-band network for better convergence and compatibility.

There will be brief outages while the network re-converges, these outages ... (more)
3:00 PM - 3:30 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 AM - 4:00 AM
Campus WSUS Maintenance
Service: Windows Software Update Service (WSUS)
Description: Monthly host maintenance window for Campus WSUS. Service may be interrupted during this period.
9:00 AM - 10:00 AM
uTexas Identity Manager (TIM) TEST/QUAL/PROD Maintenance
Service: uTexas Identity Manager (TIM)
Description: We are planning internal maintenance on all of our systems. We expect no customer impact and no outage is planned.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in TEST. No downtime is expected.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:00 PM
Custom Unix Web hosting server maintenance
Service: Custom Web Publishing
Description: One of the servers hosting custom Unix-based websites will undergo maintenance from 10:00 p.m. to 11:00 p.m. Tuesday, November 20.

During this period there will be a brief service outage as the ... (more)
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The pype service will be undergoing maintenance to release a new version of the tools. No downtime or service interruption is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be performing routine maintenace on the PROD TIM Servers.

Web users may experience connection resets during the maintenance.
6:45 AM - 7:15 AM
Javamail [QUAL] migration
Service: Mainframe Email
Description: Migrating the two Javamail [QUAL] servers from Solaris to Linux hosts.

No service interruption expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in QUAL. No downtime is expected.
10:00 AM - 10:30 AM
Revert anti-virus to Sophos
Service: Mail Filtering Service
Description: IronPort has released a fixed version of the Sophos engine. This maintenance is to switch back to Sophos.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:30 PM - 7:00 PM
Planned maintenance of Document Repository - DRI Natural module
Service: Document Repository
Description: A new version of DRI full query search Natural module DPN$DRFQ will be migrated to production during this maintenance.
No downtime or service interruption is expected.
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 5:00 PM
Generator Load Bank Testing
Service: University Data Center
Description: UDC-C Will be load banking our two fixed emergency backup generators for our annual preventative maintenance. This work is not expected to have any impact on the equipment in UDC-C.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: Routine maintenance will take place in PROD. No downtime is expected.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!