The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/17/2014
10:35 PM
RESOLVED: Legacy VoIP Phones Partial Outage
Service Restored

The vendor fix has been implemented, however some legacy VoIP phones were logged out during the implementation. These may be logged back in by using your 7-digit phone number and your password. If you require assistance for logging in your phone, submit at trouble ticket online at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1.


“Some legacy VoIP system users experienced outages starting Mar 21 2014.  As of now, all known user data has been corrected.  We will continue respond to any additional issues as they are reported.  Until the permanent fix is in place, no feature changes, additions, or disconnect of the legacy VoIP service should be made.  Emergency cases will be handled.

“This is a worldwide data issue that the vendor is working to resolve. This application is on hold until further notice. ITS will update when the vendor releases an updated fix and procedure.”

4/17/2014
10:11 PM
RESOLVED: SmartVoice Maintenance
Service Restored

Maintenance is completed.


What:
Brief outage to restart the SmartVoice core server to apply Microsoft updates

When:
Thursday, 4/17, 10 pm

Who:
SmartVoice customers and their callers will be affected.

Impact:
SmartVoice logins will be logged out.  Callers will hear a “service temporarily unavailable” message.  Short downtime is expected.

4/17/2014
7:30 AM
RESOLVED Emergency Maintenance for SQL01 April 17, 2014 from 7-8am
Service Restored

Emergency Maintenance for SQL01 is complete


Emergency Maintenance for SQL01 is beginning.  SQL01 service will be unavailable during the maintenance.


ITS Database team will perform an emergency maintenance for SQL01 tomorrow morning from 7-8am.  SQL01 service will be unavailable during the maintenance window. This maintenance is to resolve an issue encounter from previous maintenance.
http://www.utexas.edu/its/alerts/event.php?id=5658

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 02/09/2014 - 03/01/2014 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
8:00 AM - 5:00 PM
UTBackup - Service Upgrades
Service: UTBackup
Description: We will be working with the vendor to perform service upgrades on the UTBackup service.

Backup, restore and administrative functionality will be unavailable during this time.
7:00 AM - 7:30 AM
XML Gateway application maintenance
Service: XMLGateway
Description: Quarterly maintenance window. May be cancelled if not needed.
8:00 AM - 5:00 PM
UTBackup - Service Upgrades
Service: UTBackup
Description: We will be working with the vendor to perform service upgrades on the UTBackup service.

Backup, restore and administrative functionality will be unavailable during this time.
10:00 AM - 12:00 PM
TEST uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM TEST system. There will be an approximate 30 minute outage.
10:00 AM - 11:00 AM
credit card processing maintenance
Service: UT Direct
Description: Non disruptive maintenance to utd credit card processing
12:00 PM - 1:00 PM
RHNS planned maintenance.
Service: Campus Red Hat Network Satellite (RHNS)
Description: Routine OS patching.
8:00 PM - 2:00 AM
Network Maintenance - PRC Uplinks
Service: Departmental Networks
Description: On Tuesday, February 11, between 8pm and 2am, ITS Networking will be applying firmware updates to network equipment linking the main campus with PRC. No service outages are expected.
6:00 AM - 8:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wed 2/12/2014
Start time: 6:00 AM
End time: 8:00 AM

Impact: This ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. We do not expect any impact to production services.

Ref: lbuw
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. There will be no outage. Users of the EID Administrative Application and the EID Self Help Application may experience connection ... (more)
7:00 AM - 8:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be completing the removal of unnecessary router configurations on several campus routers. The work will be non-disruptive.
8:00 AM - 4:00 PM
CUMMINS - Generator Coolant Changes
Service: University Data Center
Description: UDC-FAC Personnel along with CUMMINS Southern Plains will be performing Planned - Non-Disruptive generator maintenance on generators 1&2 during normal business hours. Only one generator at a time ... (more)
10:30 AM - 11:00 AM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 2/12/2014
Start time: 10:30 AM
End time: 11:00 AM

Impact: This maintenance does ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
8:00 PM - 2:00 AM
Network Maintenance - PRC Uplinks
Service: Departmental Networks
Description: On Tuesday, February 11, between 8pm and 2am, ITS Networking will be applying firmware updates to network equipment linking the main campus with PRC. No service outages are expected.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
7:00 AM - 8:00 AM
PyPE Deployment Interface maintenance
Service: Python Production Environment (PyPE)
Description: The deployment interface will undergo maintenance to implement new functionality. Deployed applications will not be affected.
8:00 AM - 4:00 PM
CUMMINS - Generator Coolant Changes
Service: University Data Center
Description: UDC-FAC Personnel along with CUMMINS Southern Plains will be performing Planned - Non-Disruptive generator maintenance on generators 1&2 during normal business hours. Only one generator at a time ... (more)
7:30 AM - 8:30 AM
FTP Server Maintenance
Service: FTP Server
Description: On Friday, February 14, OS and firmware updates will be applied to ftp.utexas.edu. ftp/rsync/http will be unavailable between 7:30-8:30am.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
10:00 AM - 11:00 AM
Group Email Upgrade Production Deployment
Service: Group E-Mail
Description: Deploy prod front end codes
12:00 PM - 6:00 PM
F5 Load Balancer Maintenance
Service: Core Load Balancing Services
Description: Maintenance will be conducted on the F5 Load Balancers to enhance security and improve performance.

Due to the High Availability configuration, most users won't be impacted by the maintenance. ... (more)
5:00 PM - 6:00 PM
Course Instructor Survey planned maintenance
Description: Course Instructor Survey stewards will be performing planned maintenance to deploy enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service. This maintenance is for the qual.its.utexas.edu and beta.dp.utexas.edu ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: UTForge Quarterly Maintenance

The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 8:00 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL
6:30 AM - 8:30 AM
JIRA dependency maintenance event
Service: Jira
Description: MySQL has a maintenance event during this time period:

http://www.utexas.edu/its/alerts/event.php?id=4869

As a result, JIRA will be unavailable for ~10 minutes over the course of the two hour ... (more)
6:30 AM - 8:30 AM
5 to 10 minutes DocRepo outage caused by MySql CAT1 maintenance
Service: Document Repository
Description: A scheduled CAT1 MySQL maintenance between 6:30am and 8:30am on Wed Feb 19 will cause a 5-10 minutes outage to applications using DocRepo.
6:30 AM - 8:30 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled for some time within this 2 hour window.

Execution of calls to XML Gateway, during the MySQL outage, may either be delayed (buffered-up) or fail (if ... (more)
6:30 AM - 8:30 PM
UT Lists dependency maintenance event
Service: UT Lists
Description: Due to ITS MySQL maintenance scheduled for 6:30-8:30 a.m. February 19

http://www.utexas.edu/its/alerts/event.php?id=4869

the UT List mailing list service will experience interruptions in Web ... (more)
7:00 AM - 5:00 PM
Generator fuel scrub and polish
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-C Generators will undergo diesel fuel scrubbing and polishing maintenance. This maintenance is not expected to have any impact on mission critical systems.
9:00 AM - 3:00 PM
ITS Central RAC (Development) maintenance outage
Service: Oracle
Description: Database maintenance
5:00 PM - 6:00 PM
Campus Network Maintenance - Expedited, Non-Disruptive
Service: Campus Network
Description: Networking will be conducting maintenance on the campus border routers to apply a routing configuration for DDoS mitigation and to remove peering to an upstream ISP.

Expected impact: None

Worst-... (more)
7:00 AM - 5:00 PM
Generator fuel scrub and polish
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-C Generators will undergo diesel fuel scrubbing and polishing maintenance. This maintenance is not expected to have any impact on mission critical systems.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:30 PM - 3:30 PM
CTL's Credit by Exam system improvements
Description: The Center for Teaching and Learning's CBEVO (Credit by Exam Virtual Office) system will undergo maintenance on Friday Feb. 21, 2014 at 2:30 pm. Users will experience a brief outage.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service. This maintenance is for the dpdev1.dp.utexas.edu environment.
6:00 AM - 9:00 AM
SER Chilled Water Outage
Service: University Data Center
Description: Utilities (Chilling Station) and Zone 2 will be performing maintenance on the Chilled Water System. There is a failed, leaking chilled water valve that will be changed out and capped off. This outage ... (more)
8:00 AM - 12:00 PM
SER 308 EATON UPS Battery Replacement
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance - UDC-FAC Personnel along with FlairData will be replacing all batteries in the UPS at SER Room 308. The UPS will be in by-pass during this battery replacement. ... (more)
8:30 AM - 12:30 PM
UT-V SRM Cluster Virtual Switch Upgrade
Service: Virtual Servers
Description: ITS Networking and ITS Systems will be completing upgrades to the virtual switching platform supporting the UT-V SRM Cluster. The work is expected to be non-disruptive.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
8:00 PM - 11:59 PM
VoIP System Patch Application
Service: Voice Services (VoIP)
Description: Expedited Disruptive - Vendor personnel will be applying a patch to the VoIP system. There may be a 1-2 minute period between 10pm and 11pm when calls cannot be originated. The second half of this ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
7:00 AM - 8:00 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS Digital Download Service will be converting to UT Login. A brief service interruption is expected.
7:00 AM - 7:30 AM
UDCB Network Maintenance
Service: University Data Center
Description: Networking will be conducting network maintenance on the UDCB network to install additional port capacity. The maintenance is expected to be non-disruptive.
9:00 AM - 11:00 AM
Shibboleth (PROD) Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 9:00 AM
Lock down UTEP PyPE apps to whitelisted IPs
Service: Python Production Environment (PyPE)
Description: The UTEP applications will have their nginx configurations updated to allow use only by a short list ("whitelist") of designated IP addresses. No other PyPE apps will be affected. No disruption of ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 12:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 3/1/2014
Start time: 8:00 AM
End time: 12:00 PM

Impact: This ... (more)
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. There will be an approximate 30 minute outage.

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