The University of Texas at Austin

ITS Services Status

Current Service Interruptions

12/17/2014
6:40 AM
RESOLVED: Web Central biweekly scheduled maintenance Extension
Service Restored

Maintenance ends.


Maintenance extended until 12:30 a.m. to clean up final details.


Web Central
Tuesday, December 16, 2014 10:00 PM - 11:59 PM
The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo planned maintenance. During this period there may be brief interruptions in access to Web pages and UTS services as maintenance is performed.
For further information, contact ITS Systems Web Central Team.

12/12/2014
6:46 PM
UT Voice Mail Access Errors
Under Investigation

6:46 pm
Some subscribers have also reported their callers being forwarded to UTVM and hearing the “the page you have requested is currently unavailable” error instead of the greeting.  All errors continue to be sporadic and the vendor is continuing to investigate.


3:39 pm
The UT Voice Mail system is sporadically responding to telephone logins and/or commands with the error, “This page is unavailable,” and to web logins and/or navigation with the error “Connection reset.”  Subsequent attempts are usually successful, so subscribers can repeat their attempted commands.  The vendor is investigating.  Note:  SmartVoice users are not affected.

Past Service Interruptions

Upcoming Maintenance

<<< 05/13/2012 - 06/02/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:00 PM - 12:30 PM
UTmail Maintenance
Service: UTmail
Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service.
6:30 AM - 7:30 AM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance.
10:30 AM - 1:30 PM
Routine TEST TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.
6:00 PM - 8:00 PM
Update vCenter Server database
Service: Virtual Servers
Description: The vCenter Server (esxvctr01.austin.utexas.edu) will be pointed to a new back-end database server.

No disruption expected (other than a temporary loss of ability to perform administrative tasks ... (more)
6:30 AM - 7:30 AM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: There will be changes made to the backend of the EMN$MAIL delivery system in QUAL. These changes should be transparent and there should be no interruption to service during this maintenance.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
10:00 AM - 11:00 AM
utdirect qual environment Update of JDK 6 to JDK7 for java webapps
Service: UT Direct Q/A environment
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7

No downtime or visible interruption of service for end users.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Apollo Maintenance in PROD
Service: Apollo
Description: Apollo maintenance will take place in PROD. Changes are not expected to impact the user.
6:00 AM - 7:00 AM
JIRA ITS Instance Planned Maintenance
Service: Jira
Description: The ITS instance of JIRA will undergo a full re-indexing of all issues. The service will be available during this maintenance window.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 2:00 AM
Adobe Connect Log Collection
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's remote database will be stopped and started in order to provide the vendor (Adobe) log information for an existing support ticket. No changes are being made to the service.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
7:00 AM - 11:59 PM
Blackboard service upgrade
Service: Blackboard
Description: We'll be upgrading Blackboard from Service Pack 5 to Service Pack 8.

Blackboard will be down during the upgrade.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
10:30 AM - 1:30 PM
Routine QUAL TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
10:00 AM - 11:00 AM
utdirect beta environment Update of JDK 6 to JDK7 for java webapps
Service: UT Direct development environment
Description: Updating the JDK used by Tomcat and Java webapps from JDK 6 to JDK 7

No downtime or visible interruption of service for end users.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be upgrading the software on all the wireless controllers and access points. Maintenance will take place across multiple evenings (5/21-5/23 from 5-7pm). The maintenance will result ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
UDCC/UDCB NOC B Migration to Nexus Core
Service: University Data Center
Description: Impact:
Non-Disruptive, Large Scope

Change Description:
Migration of NOC B uplink for UDCC N7K A/B, UDCC SVC B, and UDCB to Nexus NOC B core router. Connections is being moved as part of the ... (more)
9:00 AM - 10:00 AM
Planned maintenance on utdirect.utexas.edu
Service: UT Direct
Description: Update web server software to latest release.
No downtime or interruption of service is expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
1:00 PM - 4:00 PM
Routine PROD TIM Maintenance
Service: EID
Description: This will be an extended maintenance with one 30 minute outage over a three hour period as we conduct installation of routine software upgrades.

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