ITS Services Status
- 6/18/2013
4:24 PM - RESOLVED: UTmail: Account Management Tools Experiencing Issues
Service RestoredThis appears to be an isolated incident involving a small subset of users. Testing has concluded that the tools are functioning normally for the majority of users.
The Help Desk has been notified of the users affected and Systems is requesting support from the vendor.
This issue is resolved outside of these users. Please continue to contact the ITS Help Desk if you are experiencing issues with UTmail.
The Help Desk is getting reports of users getting errors when attempting to change their UTmail password. The most common error is “Oops, is not found in Google Apps. Please contact the ITS helpdesk.” This error, or others, may also appear when changing your Display Name or renaming your UTmail account via these tools.
Users that cannot access their UTmail accounts can call the ITS Help Desk, who can manually reset their passwords after identity verification.
The Systems team is aware of the issue and is investigating.
- 6/18/2013
11:09 AM - RESOLVED: Stache currently in backup mode
Service RestoredPrimary Stache service has been restored.
Stache is currently in backup mode and the ISO is investigating. Users will not be able to save changes for settings and stached items. Recently saved changes may also not be available.
- 4/11/2013
4:48 PM - UTBackup Application issue
Under InvestigationITS Staff determined a small number of customers are using Archive Encryption setting “448-bit encryption with custom 448-bit key” and may experience authentication issues. Until further notice UTBackup customers should not enable this setting. Our investigation continues and updates will be provided as they develop.
UTBackup authentication and connections from the desktop application are unavailable to some customers. This applies only to individuals who enabled private encryption key option “448-bit encryption with custom 448-bit key” in their application’s security settings. Customers impacted by this condition are unable to log into the desktop application and all backups for affected devices have stopped.
| 12:00 AM - 6:00 AM | Blackboard Weekly Maintenance Service: Blackboard Description: Weekly maintenance event for Blackboard (courses.utexas.edu). The service may be degraded or down during this time. |
| 12:00 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:00 AM - 6:00 AM | Austin Exchange Message Service (AEMS) Planned Maintenance Service: Austin Exchange Messaging Service Description: This maintenance includes any or all of the following maintenance tasks: * Installation of security updates and hotfixes. * Moving of user mailboxes to different mailbox databases to better ... (more) |
| 8:00 AM - 9:00 AM | UTForge Quarterly Maintenance Service: UTForge Description: The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more) |
| 9:00 AM - 11:00 AM | uTexas Identity Manager (TIM) TEST Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting routine maintenance on the TIM TEST servers. There will two 5-10 minute outages. |
| 9:00 AM - 11:00 AM | Shibboleth Routine Maintenance Service: Shibboleth Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service. |
| 10:00 AM - 11:00 AM | Quarterly Java JDK update on dpdev1 and beta.its.utexas.edu Service: UT Direct development environment Description: We will be updating the Java JDK for java webapps and jwebagent on dpdev1.dp.utexas.edu and beta.its.utexas.edu to the latest version, Java 7 update 21 No user impact expected |
| 4:00 PM - 5:00 PM | ERP UI Web Infrastructure Maintenance Window Service: ERP UI Web Infrastructure Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected. |
| 10:00 PM - 11:59 PM | Web Central Scheduled Maintenance Service: Web Central Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more) |
| 5:00 PM - 7:00 PM | DEFINE Internals/Enterprise Workflow Planned Maintenance Service: *DEFINE Internals Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more) |
| 5:00 PM - 10:00 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 5:30 PM - 6:00 PM | Group E-Mail Planned Maintenance Service: Group E-Mail Description: Planned maintenance for the Group E-Mail server. Users may experience a temporary disruption. |
| 1:00 PM - 5:00 PM | Urchin Planned Maintenance Window Service: Web Analytics: Urchin Description: Planned monthly maintenance window for Urchin. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 12:00 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:00 AM - 6:00 AM | Austin Exchange Message Service (AEMS) Planned Maintenance Service: Austin Exchange Messaging Service Description: This maintenance includes any or all of the following maintenance tasks: * Installation of security updates and hotfixes. * Moving of user mailboxes to different mailbox databases to better ... (more) |
| 8:00 AM - 12:00 PM | Campus Network Maintenance Service: Campus Network Maintenance blackout window Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more) |
| 8:00 AM - 12:00 PM | Adobe Connect 9 Uprade Service: Web Conferencing - Adobe Connect Description: Adobe Connect Web Conferencing Service will be upgraded from version 8 to version 9 |
| 10:00 PM - 12:00 AM | Monthly Group E-Mail Maintenance Service: Group E-Mail Description: Monthly maintenance window for the Group E-mail server. |
| 7:00 AM - 8:00 AM | XML Gateway - host and database change Service: XMLGateway Description: The XML Gateway Service will be unavailable for upto 45 minutes, in order to move the production host to a new and updated Virtual Machine. The Gateway's production database will also be moved to an ... (more) |
| 7:00 AM - 8:00 AM | Virtual ID Cards Planned Maintenance Service: Virtual ID Cards Description: On Tuesday, May 21th from 7:00 - 8:00 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 8:00 AM | ID Photo Gateway Planned Maintenance Service: ID Photo Gateway Description: On Tuesday, May 21th from 7:00 - 8:00 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service. |
| 7:00 AM - 8:00 AM | Student Photo Roster Planned Maintenance Service: Student Photo Roster Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window. |
| 9:00 AM - 11:00 AM | uTexas Identity Manager (TIM) QUAL Maintenance Service: uTexas Identity Manager (TIM) Description: We will be conducting routine maintenance on the TIM QUAL servers. There will two 5-10 minute outages. |
| 9:00 AM - 11:00 AM | Shibboleth Routine Maintenance Service: Shibboleth Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service. |
| 10:00 AM - 11:00 AM | Quarterly Java JDK update on utdirect.utexas.edu Service: UT Direct Description: We will be updating the Java JDK for java webapps and jwebagent on utdirect.utexas.edu to the latest version, Java 7 update 21 No user impact expected |
| 6:00 PM - 10:00 PM | Wiki Service Monthly Maintenance Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more) |
| 5:00 PM - 10:00 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 5:00 PM - 6:30 PM | UDCC Out-of-Band Network Maintenance Service: University Data Center Description: Networking will be conducting network maintenance to replace the two Cisco Catalyst 6500 service chassis used to provide the out-of-band (OOB) service to UDCC. During each chassis replacement, the ... (more) |
| 10:00 AM - 10:30 AM | Javamail/FTPMail - outbound email routing change Service: Mainframe Email Description: The sub-net on which emails travel from the jmail-pxx hosts to relay.mail.utexas.edu is being changed. For each of three hosts, the Javamail and FTPMail services will be stopped, host rebooted and ... (more) |
| 10:00 AM - 10:30 AM | EMN$INET maintenance Service: Mainframe Email Description: We will be migrating code changes in EMN$INET to QUAL. No service disruption is expected. |
| 6:00 AM - 11:00 AM | Footprints Weekly Maintenance Service: Footprints Incident Tracking System Description: Application or OS patching and updates. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
| 7:00 AM - 9:00 AM | WebSpace planned database maintenance Service: WebSpace Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more) |
| 12:00 AM - 6:00 AM | Blackboard Weekly Maintenance Service: Blackboard Description: Weekly maintenance event for Blackboard (courses.utexas.edu). The service may be degraded or down during this time. |
| 12:00 AM - 6:00 AM | Austin Disk Services Planned Maintenance Window Service: Austin Disk Services Description: Customers utilizing the following dependent services may be affected: * Austin Disk shares (user home directories and departmental shares) * Stat Apps Server (user profiles, redirected documents ... (more) |
| 12:00 AM - 6:00 AM | Austin Exchange Message Service (AEMS) Planned Maintenance Service: Austin Exchange Messaging Service Description: This maintenance includes any or all of the following maintenance tasks: * Installation of security updates and hotfixes. * Moving of user mailboxes to different mailbox databases to better ... (more) |
| 8:00 AM - 11:00 AM | Campus Network Maintenance Service: Campus Network Maintenance blackout window Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more) |
| All Day | UTBackup Monthly Application Maintenance Service: UTBackup Description: Monthly Patch window for the (Application) of the UTBackup Service |
| 9:00 AM - 10:00 AM | UTBackup Monthly OS Maintenance Service: UTBackup Description: Monthly Maintenance window for (OS) patching of the UTBackup service. |
| 4:00 PM - 5:00 PM | ERP Web Infrastructure Maintenance Window Service: ERP UI Web Infrastructure Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected. |
| 5:00 PM - 7:00 PM | DEFINE Internals/Enterprise Workflow Planned Maintenance Service: DEFINE Internals/Enterprise Workflow Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more) |
| 5:00 PM - 10:00 PM | Blog Service Weekly Maintenance Service: University Blog Service Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more) |
| 7:00 AM - 7:15 AM | XML Gateway certificate change Service: XMLGateway Description: XML Gateway PROD host will have a digital certificate changed, and the Tomcat app server will be restarted. Users will experience a short outage expected to last a few minutes. |
| 7:00 AM - 7:30 AM | EMN$INET maintenance Service: Mainframe Email Description: Code changes for the module EMN$INET will be moved into production. No service disruption is expected. |
| 9:00 AM - 11:00 AM | Shibboleth Routine Maintenance Service: Shibboleth Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service. |
| 1:00 AM - 9:00 AM | WebSpace planned database maintenance Service: WebSpace Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more) |
| 6:00 AM - 11:00 AM | Footprints Weekly Maintenance Service: Footprints Incident Tracking System Description: Application or OS patching and updates. |
| 7:00 AM - 10:00 AM | SecureDoc service and server maintenance Service: Enterprise Whole Disk Encryption Description: Recurring maintenance window for SecureDoc services. |
