The University of Texas at Austin

ITS Services Status

Current Service Interruptions

4/15/2016
11:45 PM
Hitachi NAS Configuration Issue
Unplanned Maintenance

4/15/2016 11:41 PM
Mitigation efforts are ongoing. The majority of clients have been updated and the rest systems are waiting on maintenance windows.


3/19/2016 9:00 AM
The mitigation effort is underway. Next update will be on 3/25


3/12/16 9pm
The Enterprise Systems Management team is devising the plan for NFS connection string mitigation.  Next update Friday Mar 18, 2016.


3/4/16 4:48pm
Current Status: Enterprise Service Management team continues to plan the NFS connect string mitigation effort.

Next Update: EOD March 11, 2016


3/2/2016 4:56pm
What: The Hitachi NAS (HNAS) storage array is running in an unanticipated configuration following a recent maintenance event.

Impact: There is no known impact. There is no anticipated impact from mitigation efforts that are initiating now.

Scope of Impact: All devices/services that mount storage from the HNAS are in scope.

Mitigation: The Enterprise Systems Management team is working with the Storage team to update NFS connect strings on all servers in scope.

Next Update: EOD Friday March 4, 2016.

Past Service Interruptions

Upcoming Maintenance

<<< 06/10/2012 - 06/30/2012 >>>
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 8:00 AM
[BLACKOUT] ITS JIRA Upgrade
Service: Jira
Maintenance blackout window
Description: The ITS JIRA instance (https://issues.its.utexas.edu/) will be completely unavailable while stewards upgrade from version 3.13 to 4.4.5.
5:00 PM - 5:15 PM
Planned Maintenance of Document Repository DRI Servlet on June 12 at 5 PM
Service: Document Repository
Description: Changed the smtp server hostname used by DRI servlet from mail.utexas.edu to relay.mail.utexas.edu. This will allow Doc Repo DRI Servlet to transition from mail.utexas.edu to Google's mail services. ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
6:30 AM - 7:00 AM
Routine uTexas Identity Manager (TIM) PROD maintenance
Service: EID
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application and the EID Self Service Application may experience a connection reset. No other impact ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 5:30 PM
Group E-Mail Scheduled Maintenance
Service: Group E-Mail
Description: Routine maintenance for the Group E-mail system.
5:00 PM - 5:30 PM
Secure Message Maintenance
Service: Secure Messaging
Description: Routine maintenance for the Secure Message system.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
Unix-based Custom Web Hosting Maintenance
Service: Web Publishing on Unix
Description: A server that supports Custom Web Hosting will undergo preventative maintenance between 10 and 11 p.m. on Wednesday, June 13th.

During this maintenance there will be a brief period of service ... (more)
6:00 AM - 8:00 AM
[BLACKOUT] ITS JIRA 4.4.5 Upgrade
Service: Jira
Maintenance blackout window
Description: The ITS JIRA instance will be unavailable from 6:00 AM to 8:00 AM while it is upgraded from version 3.13 to 4.4.5.
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routing maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
6:00 AM - 6:30 AM
ITS JIRA Server Restart
Service: Jira
Description: The ITS instance of JIRA (not SIS or University Operations) will be restarted to pick up changes in support of backwards compatibility for bookmarks.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
8:00 AM - 2:00 PM
Upgrade OS on Load Balancers
Service: Core Network Services
Description: An OS patch set will be installed on the F5 load balancing appliances. This maintenance shouldn't impact web-based services. Users of load balanced services with long held connections may be ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
12:01 AM - 12:05 AM
reboot of SQL03
Service: Microsoft SQL Server
Description: ITS Microsoft SQL Server SQL03 will be rebooted at 12:01 AM June 17th in order to resume automated patching cycle. Adobe Connect may be affected, and Systems staff will be monitoring for any issues.
4:00 PM - 5:00 PM
uTexas Enterprise Directory (TED) emergency maintenance
Service: uTexas Enterprise Directory (TED)
Description: Emergency maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, June 19th from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, June 19th from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, June 19th from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 10:00 AM
DNS Maintenance
Service: Campus Network
Description: Networking will be applying patches to the campus DNS servers on Tuesday, June 19 from 8:00am-10:00am. These patches address security vulnerabilities in the DNS server software.

There is no ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:00 AM - 9:00 AM
ECS JIRA Upgrade to 4.4.5
Service: Jira
Description: The ECS/University Operations instance of JIRA will be unavailable while it is being upgraded to version 4.4.5
9:30 PM - 10:30 PM
EMN$MAIL QUAL maintenance
Service: Mainframe Email
Description: We will be making some changes to the backend of the EMN$MAIL delivery system in QUAL on Monday, June 25th at 9:30pm. There will be no changes made to PROD mail delivery, and there will be no ... (more)
7:00 AM - 8:00 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: On Tuesday, June 26th from 7:00AM - 8:00AM, Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:00 PM - 5:15 PM
UT Direct Home Page Migration
Service: UT Direct
Description: We will be migrating updates for index.WBX and index.wbt to Prod.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 10:30 PM
Log4Natural Planned Maintenance
Description: The Log4Natural team is planning a migration to production next Wednesday, June 27th, between 10:00pm and 10:30pm. There should be no interruption to logging during this maintenance.
The migration ... (more)
6:00 AM - 6:30 AM
Emergency Maintenance: ECS JIRA Re-indexing
Service: Jira
Description: The University Operations (aka, ECS) instance of JIRA will be unavailable during this window as its database is being re-indexed.
8:00 AM - 8:15 AM
Group E-Mail Scheduled Maintenance
Service: Group E-Mail
Description: We will be performing routine maintenance on the Group E-mail application. Changes will be transparent, and users will not be interrupted.
8:00 AM - 8:15 AM
Secure Message Maintenance
Service: Secure Messaging
Description: We will be performing routine maintenance on the Secure Message System. Changes will be transparent, and users will not be interrupted.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!