The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/20/2014
2:46 PM
RESOLVED:Phone and email support for Canvas down
Service Restored

2:45
Canvas Status Update
RESOLVED - Help request submission to Canvas Support functional via all methods again - 10/20/14
Email support is up and functional again. We have begun receiving email communication from Canvas users again and our own tests confirm functionality as well. All supported methods of help request submission are functioning as expected. We apologize for any frustration this caused your users.

Please don’t hesitate to contact us if you continue to experience an issue with any method of submitting a help request to Canvas Support.


2:05pm
Canvas Status Update
Users still unable to contact Canvas Support via email, works intermittently - 10/20/14
Zendesk is continuing to experience an issue with email processing causing issues with reaching Canvas Support via email. We have seen some emails make it through though it is still very intermittent at this time. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:32
Phone lines, webform help submissions and LiveChat support (for schools with chat support) remain functional; however, email support remains down. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 30 minutes.


1:15
Phones back online; Users still unable to contact Canvas Support via email - 10/20/14
Phone lines are back up and functioning though email support is still down. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re continuing to investigate the problem with Zendesk and will provide more information in the next 15 minutes


12:54
We just became aware of a Zendesk issue that is preventing users from reaching Canvas Support via the support phone lines or via email. Help submissions via the built-in help menu webform and LiveChat (for schools with chat support) are still functioning. We’re investigating the problem with Zendesk and will provide more information in the next 15 minutes.

10/18/2014
1:41 PM
Canvas Status Update: Request timeouts and severe slowness 10-15-14
Under Investigation

1:40
Since the release this morning, we’ve seen reports from some Chrome users that they’re unable to view discussion responses, see a list of files in a course’s Files section, edit / view pages, etc. In every case reported to us so far, clearing browser cache once has solved the problem entirely, for all Canvas content. The issue only seems to affect some Chrome users, not all. It does not seem to matter which version of Chrome the user is using.

Please encourage users who contact you with these symptoms (Chrome, can’t see certain content) to try clearing their cache. We’ve updated the greeting message on our phone lines to suggest this tip to callers, too.

We’ve reported this problem to our engineering team. Ideally, they’ll be able to push a global fix—but we haven’t identified a root cause yet, and this might prove to be an issue that can’t be addressed for all users from here. If we learn of cases where clearing cache does *not* solve this problem, we’ll provide an update right away.


1:58
Canvas response times have returned to normal levels and all should be functional again for your users. We apologize for any inconvenience this caused.  Please contact us if you are continuing to experience any issues.


We just became aware of an issue that is affecting many Canvas users, causing timeouts and lack of response to requests. We’re investigating the problem and will provide more information in the next 15 minutes.

10/16/2014
1:30 PM
RESOLVED: UT Forge SVN downtime
Service Restored

13:28
EXTERNAL NOTIFICATION:
While UT Forge SVN service is fully functional right now, this message serves to notify campus of a period of downtime our SVN service experienced earlier today in case anyone noticed a problem.

A very unusual problem with file handling blocked access to SVN repositories at 11:41 AM.
The issue was resolved at 12:05 PM.

If you have any trouble connecting to SVN now, please notify stewards as per normal at utforge-admin@utlists.utexas.edu

10/15/2014
11:27 AM
RESOLVED: UT Lists message delivery interruption
Service Restored

11:21
UT Lists mail delivery is restored and all outstanding mail is delivered.

ITS Systems staff have identified the root cause and will identify methods to avoid this issue in the future.


11:06
UT Lists mail service is experiencing delays in mail delivery. ITS systems staff are working on the problem.

Past Service Interruptions

Upcoming Maintenance

<<< 07/13/2014 - 08/02/2014 >>>
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V will be upgrading all ESXi hosts to version 5.5u1
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V will be upgrading all ESXi hosts to version 5.5u1
10:00 AM - 5:00 PM
Name Server Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Name Servers will have their Operating System upgraded to Windows Server 2012 R2.
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
8:00 AM - 9:00 AM
qual.its.utexas.edu UTLogin maintenance
Service: UT Direct Q/A environment
Description: UTLogin authentication agent to be patched on UTDirect Qual qual.its.utexas.edu.
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting maintenance which will cause a 30 minute outage on the TIM QUAL system.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V will be upgrading all ESXi hosts to version 5.5u1
10:00 AM - 5:00 PM
Name Server Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Name Servers will have their Operating System upgraded to Windows Server 2012 R2.
6:00 PM - 10:00 PM
University Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:30 AM - 7:30 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL.

This month's maintenance will only involve the non-CAT1 service.
Service disruption is expected to last less than 30 minutes.
6:30 AM - 8:30 AM
Blogs Planned Outage (MySQL Maintenance)
Service: University Blog Service
Description: ITS Systems will perform regular monthly maintenance on the MySQL CAT1 and non-CAT1 environments. UBS is dependent on MySQL and may be unavailable for up to 15 minutes during this 2 hour time frame.
6:30 AM - 8:30 AM
Wikis Planned Outage (MySQL Maintenance)
Service: University Wiki Service
Description: ITS Systems will perform regular monthly maintenance on the MySQL CAT1 and non-CAT1 environments. The University Wikis Service is dependent on MySQL and may be unavailable for up to 15 minutes during ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V will be upgrading all ESXi hosts to version 5.5u1
9:30 AM - 10:30 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Quarterly OS and JVM patching of the Linux hosts that handle email from the mainframe (PROD environment).
10:00 AM - 5:00 PM
Name Server Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Name Servers will have their Operating System upgraded to Windows Server 2012 R2.
12:01 PM - 1:00 PM
CTL's Credit by Exam System Maintenance
Description: CTL's Credit by Exam System will undergo maintenance. Users may experience a momentary interruption in service.
2:00 PM - 2:30 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine emergency maintenance of the TIM PROD system. During this maintenance there will be a delay in processing password changes to Active Directory for about 30 minutes. No ... (more)
5:00 PM - 5:30 PM
ERP/UTD Application Registry Maintenance
Description: We are performing maintenance on the ERP/UPD Application Registry to deploy user requested enhancements and bug fixes.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V will be upgrading all ESXi hosts to version 5.5u1
10:00 AM - 5:00 PM
Name Server Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Name Servers will have their Operating System upgraded to Windows Server 2012 R2.
11:00 AM - 11:30 AM
Javamail application update
Service: Mainframe Email
Description: A new version of Javamail application software will be deployed on the PROD hosts (jmail-pxx).

This version will log HTML-format email contents, in case of sending failure.
4:15 PM - 4:45 PM
uTexas Identity Manager (TIM) PROD Expedited Non-Disruptive Maintenance
Service: uTexas Identity Manager (TIM)
Description: uTexas Identity Manager (TIM) will be conducting a rolling restart of its web applications. No outages are expected, though some users may experience connection resets.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
2:45 PM - 7:00 PM
MSSQL SQL01: Passive node maintenance
Service: Microsoft SQL Server
Description: MSSQL SQL01 passive node (DB01) will undergo two non-disruptive maintenance July 18. No interruption in service is expected.
7:00 PM - 11:59 PM
SYSVOL migration to DFSR
Service: Austin Active Directory
Description: SYSVOL will be migrated to use DFSR for replication. Any changes made to Group Policy Objects during this maintenance will be lost.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
7:00 PM - 11:59 PM
SYSVOL migration to DFSR
Service: Austin Active Directory
Description: SYSVOL will be migrated to use DFSR for replication. Any changes made to Group Policy Objects during this maintenance will be lost.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
7:00 PM - 11:59 PM
SYSVOL migration to DFSR
Service: Austin Active Directory
Description: SYSVOL will be migrated to use DFSR for replication. Any changes made to Group Policy Objects during this maintenance will be lost.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
9:00 AM - 4:00 PM
MSSQL SQL01: Passive node maintenance
Service: Microsoft SQL Server
Description: MSSQL SQL01 passive node (DB02) will undergo two non-disruptive maintenance on July 21. No interruption in service is expected.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
11:00 AM - 12:00 PM
UTmail Signup Portal Maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
7:00 AM - 8:00 AM
XML Gateway PROD - quarterly host OS patching
Service: XMLGateway
Description: XML Gateway service will be interrupted, for about 15 minutes, while the PROD host's OS receives quarterly patches.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:00 AM - 8:00 AM
Central Web Authentication maintenance in Qual UT Direct
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will have a short non-disruptive maintenance at 7:00AM on July 22nd. No impact to users is anticipated.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
10:00 AM - 12:00 PM
UTmail Signup Portal Expedited Maintenance
Service: UTmail
Description: ITS will be performing expedited maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
3:30 PM - 4:00 PM
UTmail Signup Portal Expedited Maintenance
Service: UTmail
Description: ITS will be performing expedited maintenance on the UTmail Signup Portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:30 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS-DD will undergo minor maintenance related to UTLogin configurations. Brief service interruption may occur.
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
8:00 AM - 9:00 AM
UTForge monthly application maintenance
Service: UTForge
Description: The UTForge service will undergo application maintenance monthly on the fourth Thursday from 8 - 9 a.m. Subversion and Trac will be available throughout this maintenance event.
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
9:00 AM - 10:00 AM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:00 AM - 5:00 PM
ESXi hosts upgrade to 5.5u1
Service: Virtual Servers
Description: UT-V is upgrading all ESXi hosts to version 5.5u1
9:00 AM - 9:30 AM
Expedited PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: There may be connection resets during the maintenance, but there will be no outage.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting maintenance which will cause a 30 minute outage on the TIM PROD system.
11:00 AM - 3:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 7/26/2014
Start time: 11:00 AM
End time: 3:00 PM

Impact: This ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 4:00 PM
EATON Annual Switchgear Planned - Non-Disruptive Maintenance
Service: University Data Center
Description: UDC-FAC, Utilities Energy Management and EATON will be performing Annual Switchgear Planned - Non-Disruptive Maintenance. This maintenance is not expected to have any impact on mission critical ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:00 PM
Update to DMG
Service: UT Direct development environment
Description: the file migration utility DMG will be updated to account for changes to infrastructure
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
7:00 AM - 8:00 AM
Central Web Authentication maintenance in Beta UT Direct
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will have a short non-disruptive maintenance at 7:00AM on July 29th. No impact to users is anticipated.
7:15 AM - 8:15 AM
Virtual ID Card Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, July 29th from 7:15am - 8:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 8:15 AM
Student Photo Roster Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, July 29th from 7:15am - 8:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 8:15 AM
ID Photo Gateway Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, July 29th from 7:15am - 8:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
5:30 PM - 6:30 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system.

Date: 7/29/2014
Start time: 5:30pm
End time: 6:30pm

Impact: There will be no interruption to authentication services. ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 9:00 AM
ITS Website Non-Disruptive Maintenance
Description: Regularly scheduled window for weekly, non-disruptive ITS website maintenance events.
12:00 PM
Course Instructor Survey non-disruptive maintenance
Description: Migrate changes to batch job which prints CIS labels.
12:01 PM - 1:00 PM
CTL's Credit by Exam system maintenance
Description: CTL's credit by exam system, including the Test Registration system, will undergo maintenance. Users may experience a brief interruption in service.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
6:30 AM - 7:30 AM
TRAC maintenance
Service: Technical Resource Account Control (TRAC)
Description: Changes will be made to the TRAC services listing. Brief interruption of service will occur.
6:30 AM - 7:00 AM
Two Factor Authentication System Routine Software Updates
Service: Two Factor Authentication
Description: Routine software updates will be applied during this time. The system will be briefly unavailable during the maintenance.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
8:00 AM - 12:00 PM
Footprints Maintenance - ITS Incident Management
Service: Footprints Incident Tracking System
Description: Configuration changes for on-boarding ITS Networking to Footprints.
6:00 PM - 2:00 AM
Domain Controller Operating System Upgrade
Service: Austin Active Directory
Description: The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!