The University of Texas at Austin

ITS Services Status

Current Service Interruptions

10/25/2014
7:30 AM
RESOLVED:  UT SharePoint 2013 Systems Reboot
Service Restored

Reboot is complete.


One of the SharePoint 2013 servers will be rebooted to clear a service in a hung state.  No service impact is anticipated due to redundancy.

10/22/2014
4:29 PM
Extended processing time on certain Canvas imports and exports
Under Investigation

2:33
Some users are currently seeing extended processing time on certain jobs (e.g. SIS imports, course imports / exports). Our DevOps team is updating some configuration parameters and adding more resources to process jobs like these; we anticipate you’ll see improved performance soon. Thanks for your patience!

Past Service Interruptions

Upcoming Maintenance

<<< 09/08/2013 - 09/28/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 5:00 PM
NOC-A Rack Power Audit
Service: University Data Center
Description: UDC-FAC will be performing a power audit for all racks and cabinets in NOC-A. We will have electrical panels open from time to time but the dead fronts will remain in place so no electrical hazards ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 AM - 7:30 AM
MSSQL Maintenance for SQL01
Service: Microsoft SQL Server
Description: A failover is required for MSSQL service on SQL01
This will result in a disruption in service for connecting clients during some portion of this maintenance window.
7:00 AM - 5:00 PM
NOC-A Rack Power Audit
Service: University Data Center
Description: UDC-FAC will be performing a power audit for all racks and cabinets in NOC-A. We will have electrical panels open from time to time but the dead fronts will remain in place so no electrical hazards ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
7:00 AM - 5:00 PM
NOC-A Rack Power Audit
Service: University Data Center
Description: UDC-FAC will be performing a power audit for all racks and cabinets in NOC-A. We will have electrical panels open from time to time but the dead fronts will remain in place so no electrical hazards ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 8:00 PM
SBC Patch implementation
Service: Voice Services (VoIP)
Description: The vendor for the new VoIP system will be applying a patch to the Session Border Controller. No service should be affected.
6:00 AM - 7:00 AM
AEMS mailbox server failover
Service: Austin Exchange Messaging Service
Description: AEMS mailbox server #1 will be failed over to its standby servers in preparation for upgrading it to SP3. No user impact is anticipated.
7:00 AM - 5:00 PM
NOC-A Rack Power Audit
Service: University Data Center
Description: UDC-FAC will be performing a power audit for all racks and cabinets in NOC-A. We will have electrical panels open from time to time but the dead fronts will remain in place so no electrical hazards ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 7:00 AM
AEMS mailbox server failover
Service: Austin Exchange Messaging Service
Description: AEMS mailbox server #2 will be failed over to its standby servers in preparation for upgrading it to SP3. No user impact is anticipated.
7:00 AM - 5:00 PM
NOC-A Rack Power Audit
Service: University Data Center
Description: UDC-FAC will be performing a power audit for all racks and cabinets in NOC-A. We will have electrical panels open from time to time but the dead fronts will remain in place so no electrical hazards ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
12:00 PM - 4:00 PM
Blog Service Maintenance
Service: University Blog Service
Description: The Blog Service will undergo maintenance at 12:00 p.m. on Thursday, September 12. No interruption in service is expected.
6:00 AM - 7:00 AM
AEMS mailbox server failover
Service: Austin Exchange Messaging Service
Description: AEMS mailbox server #3 will be failed over to its standby servers in preparation for upgrading it to SP3. No user impact is anticipated.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
4:30 PM - 5:00 PM
DirSync server maintenance
Service: Office 365
Description: The DirSync VM will be upgraded to more CPU and memory. The SQL instance will be upgraded to Enterprise.

No customers will be impacted by this maintenance.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 12:00 PM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine TIM PROD maintenance. There will be two 10 minute outages during the maintenance period.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
12:00 AM - 1:00 AM
Blackboard: Revert to packaged web server
Service: Blackboard
Description: We will revert from the newly installed web server front ends to the version of apache packaged with the application.
6:00 AM - 7:00 AM
AEMS mailbox server failover
Service: Austin Exchange Messaging Service
Description: AEMS mailbox server #4 will be failed over to its standby servers in preparation for upgrading it to SP3. No user impact is anticipated.
7:00 AM - 7:05 AM
DPUSER account lockout process
Service: Mainframe
Description: To comply with best practices, the number of invalid logon attempts in DPUSER before an account will be locked will be reduced from 5 to 3.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
10:00 AM - 10:30 AM
TRAC site maintenance
Service: Technical Resource Account Control (TRAC)
Description: Minimal content changes will be made to TRAC self-service tool to reflect new service costs. No user impact is anticipated.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
6:00 AM - 7:00 AM
AEMS mailbox server failover
Service: Austin Exchange Messaging Service
Description: AEMS mailbox server #5 will be failed over to its standby servers in preparation for upgrading it to SP3. No user impact is anticipated.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
5:30 PM - 7:30 PM
SBC Patch implementation
Service: Voice Services (VoIP)
Description: Vendor-applied patch to Session Border Controller. (This has been delayed to 9/18/13 - mjr)
All Day
Expedited - Storage Maintenance
Service: UT Enterprise Bulk Storage (UTEBS)
Description: One of the backend arrays for UTEBS will be down.

We are mitigating this outage by temporarily transitioning users to an alternate storage array in a seamless fashion.

However, for latency-... (more)
8:45 AM - 9:15 AM
Unplanned/Expedited maintenance - TRAC site content
Service: Technical Resource Account Control (TRAC)
Description: Maintenance will be performed on TRAC to change site content. No downtime is anticipated.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
10:00 AM - 2:00 PM
ITS Storage - DDN
Description: A storage array will be updated to the newest generally available firmware. This will require downtime for update dependencies to be performed by vendor technician.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
10:00 PM - 11:59 PM
Maintenance for MSSQL Cluster SQL01
Service: Microsoft SQL Server
Description: Maintenance on the MSSQL cluster SQL01 is required to address a recently discovered issue with disk performance. SQL Server services and connected applications including Sharepoint 2010 will ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 2:00 AM
Blackboard Database patching
Service: Blackboard
Description: I revoked the usual Blackboard maintenance window for this week too early; we need to patch the database.

The service will be down while patching occurs.
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
7:30 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, September 24th from 7:30am - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, September 24th from 7:30am - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:30 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, September 24th from 7:30am - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
5:00 PM - 5:30 PM
SMTP Routing Reconfiguration
Service: Austin Exchange Messaging Service
Description: SMTP routing between the on-Premise AEMS Exchange environment and Office 365 Exchange Online will be modified to provide improved interoperability (to complete work started during last weekend's ... (more)
8:00 AM - 9:00 AM
JIRA Quarterly OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance. The service will be unavailable during this maintenance event.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Expedited non-disruptive AEMS maintenance
Service: Austin Exchange Messaging Service
Description: Reconfiguration of hybrid relationship between on-premise AEMS and Office 365 Exchange Online. No user impact is expected.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
1:00 PM - 5:00 PM
IronPort appliances upgraded to AsyncOS 7.6.3
Service: Mail Filtering Service
Description: Our IronPort email security appliances will be upgraded from AsyncOS 7.6.1 to 7.6.3.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
6:00 PM - 2:00 AM
ArcGIS/Matlab License Server Outage
Description: Electrical Outage in MEZ that will affect two campus-wide services:

ArcGIS license server
Matlab license server

Impact: People won't be able to use ESRI ArcGIS or Matlab applications during ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!