The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/2/2015
12:12 PM
RESOLVED:  VoIP Phone Outage
Service Restored

7/2/2015 12:09 PM
The system is stable with the configuration changes that have been applied and is running normally.


7/2/2015 7:15 AM
Voice Services and vendor had success with configuration changes that should prevent the outage from reoccurring.  We’ll monitor throughout the day.

Next update at Noon.


7/1/2015 8:37 PM
The issue continues, but we believe we have a solution.  We expect the issue to be minimized, if not completely resolved, this evening.

The next update will be at 7:00am tomorrow, unless there is something else to report tonight.


7/1/2015 6:42 PM
The issue continues on an intermittent basis.  We continue to work with the vendor.  We may need a brief emergency outage later this evening. We’ll announce it with as much notice as possible.

Next update at 8:30pm.


7/1/2015 2:10 PM
The issue continues on an intermittent basis.  It appears as long call completion times if the call completes at all.  We continue to work with the vendor.


7/1/2015 12:57pm
Staff and vendor are still actively investigating this issue.


7/1/2015 11:01 AM
This event appears to have been momentary.  Staff and vendor are still investigating.


7/1/2015 10:41 AM
We are having reports and seeing the same symptoms we saw earlier this morning.  Attempts to call out do not complete and incoming calls may get an unavailable message or perhaps voicemail.  Voice staff is investigating and the vendor has been contacted.


7/1/2015 9:35 AM
Root cause of the outage is being investigated by the vendor.


7/1/2015 8:47 AM
Service appears restored, staff are confirming full system functions.


7/1/2015 8:09AM
Vendor has determined which part of the system has malfunctioned. Vendor is assessing logs and working on course of action.


7/1/2015 7:34 AM
Vendor and staff continue to investigate.


7/1/15 07:06am
The VoIP outage has been posted to the UT Core website as of 7am.


7/1/15 06:50am
Vendor and staff continue to investigate.


7/1/15 06:13am
Upon further investigation, analog phones on the new system are up.  The problem is affecting only the VoIP telephones.


7/1/15 05:38am
The vendor has been engaged (since 4:50am) and continues to investigate.


7/1/15 04:44am
Voice staff are investigating the incident and assessing the extent of the outage.  Legacy systems are up. Other portions of the system appear to be up and down.


7/1/15 03:35am
UTPD has reported the entire UT main campus telephone system is down.

7/1/2015
10:19 PM
Office 365 Connectivity Issue
Service Functioning, Temporary Solution in Place

7/1/2015 10:19 PM
Microsoft engineers have completed corrective actions to their network infrastructure, and service connectivity appears to have been restored for all users.  ITS Systems staff will continue to closely monitor the situation until we are satisfied that the issue is fully resolved.


7/1/2015 5:00PM
Microsoft engineers have determined a preliminary root cause – “a high-level portion of the network infrastructure became degraded, which is causing an interruption to Exchange Online connectivity” – and have redirected network traffic to alternate capacity in an attempt to restore service.  ITS Systems staff are continuing to coordinate support and monitor progress.  The next update will be posted no later than 11:00 PM.


7/1/2015 3:37 PM
ITS Systems staff have received reports of users unable to access Exchange Online mailboxes via MAPI,EAS,EWS, or the Outlook Web App.  Staff are engaging with Microsoft to investigate the issue further and formulate a resolution.

Past Service Interruptions

Upcoming Maintenance

<<< 04/08/2012 - 04/28/2012 >>>
12:00 AM - 6:00 AM
AEMS Maintenance
Service: Austin Exchange Messaging Service
Description: Installation of KB2550886 Hotfix to AEMS Mailbox Servers
A hotfix has been issued by Microsoft to address a race condition bug which could adversely impact the Database Availability Group clustering ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
1:00 PM - 1:30 PM
UTmail Maintenance
Service: UTmail
Description: We will be deploying new code for the UTmail sign-up portal. Due to the nature of the sign-up portal, we do not anticipate any interruption in service.
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
10:30 PM - 10:45 PM
XML Gateway Documentation Maintenance
Service: XMLGateway
Description: Short downtime of XML Gateway system, expected to be less than 5 minutes, for on-line documentation updates.
7:00 AM - 7:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, April 10th from 7:00am - 7:30am the Virtual ID Cards will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
7:00 AM - 7:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, April 10th from 7:00am - 7:30am the ID Photo Gateway will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
7:00 AM - 7:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, April 10th from 7:00am - 7:30am the Student Photo Roster will undergo routine scheduled maintenance. The service will be unavailable while maintenance occurs.
9:00 AM - 12:00 PM
uTexas Identity Manager (TIM) QUAL maintenance
Service: uTexas Identity Manager (TIM)
Description: Installation of Oracle OS patches for TIM QUAL. Two 30-60 second outages are expected during the maintenance window. Production TIM services will not be affected.
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance Window
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 9:15 AM
Scheduled maintenance for dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Configure the web server to deny existence of crossdomain.xml file.
This will fix an issue with users getting redirected to the incorrect url after logon. No down time or interruption of service is ... (more)
5:15 PM - 6:45 PM
NTP Server Maintenance
Service: Departmental Networks
Description: On Wednesday, April 11, from 5:15-6:45pm, Networking will be conducting maintenance on the campus NTP servers. These servers have multiple redundant peers and will be serviced one at a time, so no ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 4:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be performing rolling upgrades on certain wireless access points across campus to address an ongoing bug attributed to a specific boot image on those WAPs. Upgrades will occur between ... (more)
6:00 PM - 6:15 PM
Planned Maintenance of Document Repository on Wednesday April 11, 2012 at 6 PM
Service: Document Repository
Description: No downtime is expected during the maintenance window. Changes to DRI interface servlet deployed during the maintenance window will go into effect after the nightly restart of utdirect servers at ... (more)
7:00 AM - 8:00 AM
DPUSER Maintenance
Service: DPUSER
Description: DPUSER Maintenance will take place in PROD. No user impact is expected.
7:00 AM - 8:00 AM
Application Registry (AppReg) Maintenance
Service: Application Registry
Description: The Application Registry (AppReg) will be unavailable on Thursday, April 12, 2012 from 7am - 8am for system updates.
9:00 AM - 10:00 AM
Certificate maintenance on the Mail Filtering Service
Service: Mail Filtering Service
Description: The Mail Filtering Service (aka the IronPort appliances), will have maintenance done to their SSL certificates. No outage or disruption is expected, and any problems which do arise will be limited to ... (more)
10:00 AM - 11:00 AM
Routine Server Maintenance for UTBackup
Service: UTBackup
Description: A maintenance window has been requested by the vendor in order to prep our Appliances for the next revision of their product.
11:59 PM - 3:00 AM
UT Austin backup ISP planned outage (non-service affecting)
Service: Campus Network
Description: UT Austin's backup ISP connection will go down (non-service affecting) as our contractor replaces a damaged section of fiber cable located in the city right-of-way.
11:59 PM - 3:00 AM
UT Austin backup ISP planned outage (non-service affecting)
Service: Campus Network
Description: UT Austin's backup ISP connection will go down (non-service affecting) as our contractor replaces a damaged section of fiber cable located in the city right-of-way.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
8:00 AM - 11:00 AM
Survey updates
Service: Footprints Incident Tracking System
Description: - turn on surveys in Footprints to replace the current third-party HDI solution.
- slight customization to enforce team assignment
- add 'UT Tag' field to the ITS Incident Management ticket to ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
8:00 AM - 6:00 PM
UT-EBS Maintenance
Service: UT Enterprise Bulk Storage (UTEBS)
Description: The UT-EBS service will undergo maintenance to optimize redundant physical components. This maintenance is anticipated to be transparent to end users.
5:30 AM - 7:00 AM
uTexas Identity Manager (TIM) Production maintenance
Service: uTexas Identity Manager (TIM)
Description: System maintenance for TIM Production servers. Two outages, each lasting less than five minutes, are expected during the maintenance window.
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
5:30 PM - 6:30 PM
DHCP Server Maintenance
Service: Departmental Networks
Description: On Wednesday, April 18, from 5:30-6:30pm, Networking will be conducting maintenance on the DHCP servers servicing departmental networks. The servers are configured in a redundant pair and will be ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
6:00 PM - 10:00 PM
Load Balancer Maintenance
Service: Core Network Services
Description: We will install an OS patch set on the F5 load balancing appliances. This patch set fixes a severe bug that causes the F5's to crash periodically.

Long lived connections to load balanced services ... (more)
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 PM - 10:00 PM
OAASPROD Patching
Service: Oracle
Description: We will be matching the oaasprod database to correct a SQL tuning bug
All Day
UDC C Chiller Service
Service: University Data Center
Description: Redundant Systems down for maintenance.
No Service interruption
7:30 AM - 8:30 AM
Task Manager Planned Maintenance
Description: On Wednesday, April 25, from 7:30 to 8:30 a.m., a Task Manager feature update will be migrated to production. There will be no interruptions to service or batch processing during this time.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
UDC C Chiller Service
Service: University Data Center
Description: Redundant Systems down for maintenance.
No Service interruption
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!