The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/20/2014
6:10 PM
RSOLVED: UTV-V: Emergency Restart of vSphere Web Client
Service Restored

18:07
Service restored.


17:32
The vSphere Web Client for UT-V will be restarted at 6:00pm to address hanging requests.
Running virtual machines will not be affected but VM management and console access via the web client will be unavailable for approximately 10 minutes.

11/20/2014
5:13 PM
Large inbound mail backlog
Under Investigation

17:10
Two of our four inbound email security appliances are deeply backlogged. Mail inbound to all mail services protected by our spam defenses has a 50/50 chance of being caught in this backlog. This includes mail inbound from UTmail, and mail inbound from Office 365 to non-AEMS recipients. Attempts to alleviate the problem by shifting the load around have not worked, so we’ll just need to ride this one out.

11/20/2014
5:04 PM
RESOLVED: DirSync issues
Service Restored

17:01
The issue is resolved.


13:08
While we’ve not heard anything further from Microsoft, DirSync appears to be operational again as of 1:00pm.


11:45
Vendor support has been engaged, and they have indicated that this is a known issue currently being worked on by their product group.

We will provide further updates as more information becomes available.


DirSync, which provides directory synchronization between our on-premise Active Directory and Office 365, is having issues.  This will not interfere with access to Office 365 Exchange Online mailboxes, but will prevent propagation of changes (new mailboxes, address changes, etc) until the issue is resolved.  Systems staff are investigating.

11/20/2014
3:33 PM
UTBackup Emergency Maintenance
Unplanned Maintenance

3:28pm 11/20/14
UTBackup will undergo emergency maintenance November 21, 2014 at 1:00 PM to fix a hardware issue.
Backups for some users will pause and resume upon completion of hardware maintenance.
The maintenance is expected to last 2 hours.

11/20/2014
1:52 PM
University Wiki Service Emergency Outage
Unplanned Maintenance

13:49
Description:  The University Wiki Service will undergo a disruptive maintenance tonight that will impact the wiki’s availability. There will be an interruption of service during this this time.  This maintenance will allow the Wiki Admins to re-index the wiki, addressing recent problems related to search functionality.

Start Date: Tuesday, November 20, 2014
Start Time: 10:30 p.m.

End Date:  Tuesday, November 20, 2014
End Time:  11:30 p.m.

11/20/2014
12:22 PM
SmartVoice Unplanned Maintenance
Unplanned Maintenance

12:16pm 11/20/14
What:
Brief outage to apply out-of-band MS updates.
When:
Thu 11/20/14 at 10pm
Who:
SmartVoice customers and their callers will be affected.
Impact:
SmartVoice logins will be logged out.  Callers will hear a “service temporarily unavailable” message.  Downtime should only be a few minutes.

Past Service Interruptions

Upcoming Maintenance

<<< 07/08/2012 - 07/28/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, July 10th from 6:30am - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:30 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, July 10th from 6:30am - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:30 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, July 10th from 6:30am - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
10:00 PM - 11:59 PM
www.utexas.edu Planned Maintenance
Service: Web Central
Description: Routine maintenance for UT Austin Web Central (www.utexas.edu). During the maintenance window there will be brief periods of service unavailability for some but not all visitors to www.utexas.edu as ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
6:00 AM - 2:00 PM
Data Center Fiber Maintenance
Service: University Data Center
Description: ITS networking will be performing maintenance on one of the fiber paths into the Data Center. This maintenance is being done to re-route fiber to improve network redundancy.

No customer impact is ... (more)
9:00 AM - 9:30 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: EID
Description: There will be a brief (one minute or so) service interruption during the maintenance period. There will be no PRODUCTION impact.
9:00 AM - 10:00 AM
Planned maintenance of beta.its.utexas.edu web service
Service: UT Direct Q/A environment
Description: Upgrade of security routines to version 8.
No downtime or interruption of service is expected.
6:00 PM - 6:30 PM
PyPE Deployment Interface Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE deployment interface will be taken down briefly to install a new cert issued by the MySQL admins last week. The downtime should last no more than a few minutes.

Deployed projects will be ... (more)
10:00 PM - 11:59 PM
Custom Unix Web Publishing Planned Maintenance
Service: Custom Web Publishing
Description: Routine maintenance for custom Unix based Web hosting services. During the maintenance window there will be brief periods of service unavailability for sites as work proceeds.

Affected custom Web ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
7:00 AM - 8:00 AM
Application Registry (AppReg) Maintenance
Description: The Application Registry (AppReg) will be unavailable on Wednesday, July 18, 2012 from 7am - 8am for system updates.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow associated application Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: On Wednesday, July 18, 2012, from 5 to 7 p.m., the mainframe application *TXINFO will undergo maintenance. A small percentage of users may experience a very limited interruption in service during ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
9:00 AM - 10:00 AM
Planned maintenance on dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Updating the security routines on the web server to fix a bug with empty or invalid data in cookies. No change in functionality.
No downtime or interruption of service expected.
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
9:00 AM - 10:00 AM
Emergency SAINT (selfscan) Maintenance
Service: Selfscan (SAINT)
Description: We will be performing emergency maintenance on selfscan to replace a failed hard drive.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:30 AM
Central RAC OAASPROD patching
Service: Oracle
Description: Install security patches and bug fixes on OAASPROD.
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: EID
Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more)
9:00 PM - 10:00 PM
PyPE Planned Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE service will undergo maintenance while the filer volumes used by the service are moved in preparation for a filer OS upgrade.

During this maintenance, the PyPE service will be completely ... (more)
10:00 PM - 11:59 PM
UTS Planned Maintenance
Service: Web Publishing on Unix
Description: Routine maintenance for the UTS Unix timesharing service (uts.cc.utexas.edu). UTS services including SSH/SFTP access, POP/IMAP email and individual account Web hosting will be unavailable while ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected.
5:00 PM - 5:15 PM
UT Direct planned migration
Service: UT Direct
Description: We removed references to T3N$USE2 from two of our modules; migrating them to PROD. We will also move a few old modules to the archive library.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!