The University of Texas at Austin

ITS Services Status

Current Service Interruptions

1/29/2015
1:27 PM
XML Gateway Emergency Maintenance - Security patch
Unplanned Maintenance

XML Gateway production service will be interrupted for about 15 minutes starting soon after 9:30 pm today. The maintenance window is:

Thursday January 29, 2015   9:30 - 10:15 pm

 

1/29/2015
1:11 PM
UT Lists Emergency Maintenance 10:00 tonight Thu 1/29
Unplanned Maintenance

Event Title: UT Lists emergency maintenance
Description: The UT Lists mailing list service will be briefly unavailable starting at 10:00 p.m. Thursday, January 29 in order to apply software patches.
Start Date: Thursday, January 29, 2015
End Date: Thursday, January 29, 2015
Start Time: 10:00 PM
End Time: 11:00 PM

1/29/2015
1:01 PM
Expedited maintenance for IAM services
Unplanned Maintenance

1/29/2015 12:49 PM
The following IAM systems are performing ongoing expedited maintenance. Service disruptions, should they occur, will be minimal.

UTLogin – Central Authentication Services
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application


1/28/15 3:22pm

The following IAM systems are performing expedited maintenance. Service disruptions, should they occur, will be minimal.

TIM – uTexas Identity Manager
TED – uTexas Enterprise Directory
Whips – Public Directory
UTLogin – Central Authentication Services
Shibboleth – SAML2 Identity Provider
Virtual ID Card
Photo Roster
Photo Gateway
Software Distribution and Sales Digital Download
IAM Request Application

1/29/2015
12:57 PM
RESOLVED:  Emergency TED Maintenance
Service Restored

1/29/2015 12:48 PM
Maintenance complete.


1/29/2015 12:01 PM
TED maintenance is proceeding normally but taking longer than expected. Updates to TED have been restored and the remainder of the maintenance will be non-disruptive.

New estimated end time: 1:00 PM


1/29/15 9:19 am
Emergency maintenance has begun on the uTexas Enterprise Directory (TED). LDAP authentication and searches will remain available, but updates will be delayed for a brief window during the maintenance. This may disrupt password resets for UT-EID accounts. Estimated end time: 12:00 PM.


1/28/15 5:05pm
Maintenance will take place on the uTexas Enterprise Directory. LDAP searches and authentication will remain available, but updates will be interrupted for a brief window during the maintenance. This may delay some password resets for UT-EID accounts.
Start: Thursday, January 29, 2015 9:00 AM
End: Thursday, January 29, 2015 12:00 PM

1/29/2015
12:52 PM
CATV Emergency maintenance
Unplanned Maintenance

Emergency maintenance is being performed on the CATV System.  There may be several outages of short duration during this time.

1/29/2015
12:16 PM
Emergency Maintenance for Virtual Web Hosting and UT Content Management System (UTCMS)
Unplanned Maintenance

WHEN:
01-29-2015 5p - 6p

WHAT:
The machines which serve Red Hat based virtual hosts and the UTCMS service will undergo emergency maintenance to have critical patches installed.

IMPACT:
The affected web sites and UTCMS will be down for approximately 10 minutes while the machines which serve them are rebooted.

1/29/2015
12:01 PM
Blackboard Emergency Maintenance
Unplanned Maintenance

WHEN:
01-29-2015 8p - 10p

WHAT:
The blackboard service will undergo emergency maintenance tonight between 8 and 10 pm to install critical patches.

IMPACT:
The service will be down to all users for the duration of the maintenance.

1/28/2015
6:29 PM
RESOLVED: Emergency Maintenance
Service Restored

1/28/15 6:28pm
Maintenance has concluded.


1/28/15 5:33pm
Beginning at 5:45 pm, we will begin emergency maintenance on the following services: Blogs, ITS Contracts, Wikis, WorldSpace.
A brief downtime will occur for each service.

1/28/2015
6:25 PM
RESOLVED: Footprints: Emergency Maintenance
Service Restored

1/28/15 6:25 PM
Maintenance is complete, service is back to normal.


1/28/15 3:39pm
Emergency maintenance will be performed on the FootPrints system tonight.
The service will be down for the duration of the maintenance.
Scheduled maintenance window:
01/28/2015 18:00 - 18:30

1/28/2015
5:57 PM
RESOLVED: Emergency Maintenance on Bulk Mail and Urgent E-mail
Service Restored

1/28/15 5:57 PM
Maintenance complete.


1/28/15 5:17pm
Emergency maintenance will be performed on Bulk Mail and Urgent E-mail Systems beginning immediately. A brief downtime will occur.

1/28/2015
4:46 PM
RESOLVED: UT Web Emergency Maintenance
Service Restored

1/28/15 4:42pm
Maintenance has concluded.


1/28/15 3:44pm
UT Web will be performing emergency disruptive maintenance beginning immediately.
* Access to UT Web Panel administrative services will be briefly interrupted.
* End user content delivery will not be impacted.

1/28/2015
2:39 PM
RESOLVED: Intermittent Toopher two-factor authentication issues & Slowdowns
Service Restored

01/28/2015 2:36 pm
All issues have been addressed and the two-factor authentication system is operating normally at this time.


01/28/15 11:47 am
The vendor has implemented a fix to address the SMS issue and is investigating the other reported issues. 


01/28/15 10:32 am
At approximately 10:15 AM the two-factor authentication protecting all Payroll and W-2 information has sporadically been unable to pair customers using SMS or the Toopher application.
This means that some customers are not able to pair for the first time using SMS or the mobile Toopher application nor are some customers able to authenticate despite already being paired.
At this time we do not know of anyone having trouble authenticating or pairing using the OTPs.

The two-factor system is functioning in a degraded state but ITS is aware and working to resolve the issue.


01/28/15 10:31 am
The Toopher two-factor authentication system is experiencing intermittent issues affecting customers that use the SMS texting option. Vendor support has been engaged.

Past Service Interruptions

Upcoming Maintenance

<<< 07/08/2012 - 07/28/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, July 10th from 6:30am - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:30 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, July 10th from 6:30am - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:30 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, July 10th from 6:30am - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service.
10:00 PM - 11:59 PM
www.utexas.edu Planned Maintenance
Service: Web Central
Description: Routine maintenance for UT Austin Web Central (www.utexas.edu). During the maintenance window there will be brief periods of service unavailability for some but not all visitors to www.utexas.edu as ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
6:00 AM - 2:00 PM
Data Center Fiber Maintenance
Service: University Data Center
Description: ITS networking will be performing maintenance on one of the fiber paths into the Data Center. This maintenance is being done to re-route fiber to improve network redundancy.

No customer impact is ... (more)
9:00 AM - 9:30 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: EID
Description: There will be a brief (one minute or so) service interruption during the maintenance period. There will be no PRODUCTION impact.
9:00 AM - 10:00 AM
Planned maintenance of beta.its.utexas.edu web service
Service: UT Direct Q/A environment
Description: Upgrade of security routines to version 8.
No downtime or interruption of service is expected.
6:00 PM - 6:30 PM
PyPE Deployment Interface Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE deployment interface will be taken down briefly to install a new cert issued by the MySQL admins last week. The downtime should last no more than a few minutes.

Deployed projects will be ... (more)
10:00 PM - 11:59 PM
Custom Unix Web Publishing Planned Maintenance
Service: Custom Web Publishing
Description: Routine maintenance for custom Unix based Web hosting services. During the maintenance window there will be brief periods of service unavailability for sites as work proceeds.

Affected custom Web ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
7:00 AM - 8:00 AM
Application Registry (AppReg) Maintenance
Description: The Application Registry (AppReg) will be unavailable on Wednesday, July 18, 2012 from 7am - 8am for system updates.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow associated application Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: On Wednesday, July 18, 2012, from 5 to 7 p.m., the mainframe application *TXINFO will undergo maintenance. A small percentage of users may experience a very limited interruption in service during ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
9:00 AM - 10:00 AM
Planned maintenance on dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Updating the security routines on the web server to fix a bug with empty or invalid data in cookies. No change in functionality.
No downtime or interruption of service expected.
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
9:00 AM - 10:00 AM
Emergency SAINT (selfscan) Maintenance
Service: Selfscan (SAINT)
Description: We will be performing emergency maintenance on selfscan to replace a failed hard drive.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:30 AM
Central RAC OAASPROD patching
Service: Oracle
Description: Install security patches and bug fixes on OAASPROD.
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: EID
Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more)
9:00 PM - 10:00 PM
PyPE Planned Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE service will undergo maintenance while the filer volumes used by the service are moved in preparation for a filer OS upgrade.

During this maintenance, the PyPE service will be completely ... (more)
10:00 PM - 11:59 PM
UTS Planned Maintenance
Service: Web Publishing on Unix
Description: Routine maintenance for the UTS Unix timesharing service (uts.cc.utexas.edu). UTS services including SSH/SFTP access, POP/IMAP email and individual account Web hosting will be unavailable while ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected.
5:00 PM - 5:15 PM
UT Direct planned migration
Service: UT Direct
Description: We removed references to T3N$USE2 from two of our modules; migrating them to PROD. We will also move a few old modules to the archive library.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!