The University of Texas at Austin

ITS Services Status

Current Service Interruptions

11/21/2014
11:37 AM
Restart of TID print server its-tidprint02
Unplanned Maintenance

11:36
A TID print server, its-tidprint02.austin.utexas.edu, has a print application that is in a degraded state.  Mainframe print jobs are being processed normally at this time.  The print server will be rebooted immediately to remedy the print application state.  No mainframe print jobs will be lost.  They will be queued and delivered on the print server has completed its reboot and the print application has been verified online.

Action has been coordinated with the ITS Help Desk.

11/21/2014
9:49 AM
Resolved: Canvas performance issue
Service Restored

9:48
https://utexas.instructure.com appears to be behaving normally now


9:18
https://utexas.instructure.com is performing very slowly at the current time.

Instructure is aware of the issue, and working to address it.

11/20/2014
11:30 PM
RESOLVED: University Wiki Service Emergency Outage
Service Restored

23:29
Maintenance is complete.


13:49
Description:  The University Wiki Service will undergo a disruptive maintenance tonight that will impact the wiki’s availability. There will be an interruption of service during this this time.  This maintenance will allow the Wiki Admins to re-index the wiki, addressing recent problems related to search functionality.

Start Date: Tuesday, November 20, 2014
Start Time: 10:30 p.m.

End Date:  Tuesday, November 20, 2014
End Time:  11:30 p.m.

11/20/2014
10:12 PM
RESOLVED: SmartVoice Unplanned Maintenance
Service Restored

22:10 11/20/14
Maintenance is finished.


12:16pm 11/20/14
What:
Brief outage to apply out-of-band MS updates.
When:
Thu 11/20/14 at 10pm
Who:
SmartVoice customers and their callers will be affected.
Impact:
SmartVoice logins will be logged out.  Callers will hear a “service temporarily unavailable” message.  Downtime should only be a few minutes.

11/20/2014
9:27 PM
RESOLVED: Large inbound mail backlog
Service Restored

21:25
All backlogs were cleared by 9:16 PM.


17:10
Two of our four inbound email security appliances are deeply backlogged. Mail inbound to all mail services protected by our spam defenses has a 50/50 chance of being caught in this backlog. This includes mail inbound from UTmail, and mail inbound from Office 365 to non-AEMS recipients. Attempts to alleviate the problem by shifting the load around have not worked, so we’ll just need to ride this one out.

11/20/2014
6:10 PM
RSOLVED: UTV-V: Emergency Restart of vSphere Web Client
Service Restored

18:07
Service restored.


17:32
The vSphere Web Client for UT-V will be restarted at 6:00pm to address hanging requests.
Running virtual machines will not be affected but VM management and console access via the web client will be unavailable for approximately 10 minutes.

11/20/2014
5:04 PM
RESOLVED: DirSync issues
Service Restored

17:01
The issue is resolved.


13:08
While we’ve not heard anything further from Microsoft, DirSync appears to be operational again as of 1:00pm.


11:45
Vendor support has been engaged, and they have indicated that this is a known issue currently being worked on by their product group.

We will provide further updates as more information becomes available.


DirSync, which provides directory synchronization between our on-premise Active Directory and Office 365, is having issues.  This will not interfere with access to Office 365 Exchange Online mailboxes, but will prevent propagation of changes (new mailboxes, address changes, etc) until the issue is resolved.  Systems staff are investigating.

11/20/2014
3:33 PM
UTBackup Emergency Maintenance
Unplanned Maintenance

3:28pm 11/20/14
UTBackup will undergo emergency maintenance November 21, 2014 at 1:00 PM to fix a hardware issue.
Backups for some users will pause and resume upon completion of hardware maintenance.
The maintenance is expected to last 2 hours.

Past Service Interruptions

Upcoming Maintenance

<<< 05/12/2013 - 06/01/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more)
9:00 AM - 11:00 AM
uTexas Identity Manager (TIM) TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM TEST servers. There will two 5-10 minute outages.
9:00 AM - 11:00 AM
Shibboleth Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
10:00 AM - 11:00 AM
Quarterly Java JDK update on dpdev1 and beta.its.utexas.edu
Service: UT Direct development environment
Description: We will be updating the Java JDK for java webapps and jwebagent on dpdev1.dp.utexas.edu and beta.its.utexas.edu to the latest version, Java 7 update 21

No user impact expected
4:00 PM - 5:00 PM
ERP UI Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: *DEFINE Internals
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:30 PM - 6:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: Planned maintenance for the Group E-Mail server. Users may experience a temporary disruption.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 12:00 PM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
8:00 AM - 12:00 PM
Adobe Connect 9 Uprade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect Web Conferencing Service will be upgraded from version 8 to version 9
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 8:00 AM
XML Gateway - host and database change
Service: XMLGateway
Description: The XML Gateway Service will be unavailable for upto 45 minutes, in order to move the production host to a new and updated Virtual Machine. The Gateway's production database will also be moved to an ... (more)
7:00 AM - 8:00 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, May 21th from 7:00 - 8:00 am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 8:00 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, May 21th from 7:00 - 8:00 am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
7:00 AM - 8:00 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: Due to maintenance on the XML Gateway, the Photo Roster may experience interruptions in service during this maintenance window.
9:00 AM - 11:00 AM
uTexas Identity Manager (TIM) QUAL Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM QUAL servers. There will two 5-10 minute outages.
9:00 AM - 11:00 AM
Shibboleth Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
10:00 AM - 11:00 AM
Quarterly Java JDK update on utdirect.utexas.edu
Service: UT Direct
Description: We will be updating the Java JDK for java webapps and jwebagent on utdirect.utexas.edu to the latest version, Java 7 update 21

No user impact expected
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:30 PM
UDCC Out-of-Band Network Maintenance
Service: University Data Center
Description: Networking will be conducting network maintenance to replace the two Cisco Catalyst 6500 service chassis used to provide the out-of-band (OOB) service to UDCC. During each chassis replacement, the ... (more)
10:00 AM - 10:30 AM
Javamail/FTPMail - outbound email routing change
Service: Mainframe Email
Description: The sub-net on which emails travel from the jmail-pxx hosts to relay.mail.utexas.edu is being changed.

For each of three hosts, the Javamail and FTPMail services will be stopped, host rebooted and ... (more)
10:00 AM - 10:30 AM
EMN$INET maintenance
Service: Mainframe Email
Description: We will be migrating code changes in EMN$INET to QUAL. No service disruption is expected.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
All Day
UTBackup Monthly Application Maintenance
Service: UTBackup
Description: Monthly Patch window for the (Application) of the UTBackup Service
9:00 AM - 10:00 AM
UTBackup Monthly OS Maintenance
Service: UTBackup
Description: Monthly Maintenance window for (OS) patching of the UTBackup service.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 7:15 AM
XML Gateway certificate change
Service: XMLGateway
Description: XML Gateway PROD host will have a digital certificate changed, and the Tomcat app server will be restarted.

Users will experience a short outage expected to last a few minutes.
7:00 AM - 7:30 AM
EMN$INET maintenance
Service: Mainframe Email
Description: Code changes for the module EMN$INET will be moved into production. No service disruption is expected.
9:00 AM - 11:00 AM
Shibboleth Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
1:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!