The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/26/2014
8:59 AM
RESOLVED:Domain Controller Operating System Upgrade Extension
Service Restored

Non-disruptive AUSTIN AD Maintenance has completed.


Non-disruptive AUSTIN AD Maintenance is being extended until 10.00 am.


ITS Services Status / Domain Controller Operating System Upgrade
Austin Active Directory
Friday, July 25, 2014 6:00 PM - Saturday, July 26, 2014 2:00 AM
The Austin Active Directory Domain Controllers will have their operating system upgraded to Windows Server 2012 R2.
For further information, contact Todd Mote.

7/25/2014
8:50 PM
On-Going UT-V Storage Issue
Under Investigation

July 25, 2014 8:43pm
UT-V staff continue to work with vendor support to resolve this ongoing issue.  The UT-V team is actively working the following plan:

1. Change the default Host Bus Adapter (HBA) driver for the VMware hypervisor in Commodity 1 cluster and reboot all hosts to register the new driver.
2. Observe cluster functionality to determine if HBA driver change has a positive impact on the current issue.
3a. If no further host drop outs in Commodity 1 cluster, change default HBA’s in remaining UT-V clusters.
3b. If host dropouts continue in Commodity 1 cluster, rollback all UT-V clusters to ESXi 5.1, the last stable install base.

Next update Saturday July 26, 2014, 9pm.


July 25, 2014 6:02pm
The UT-V team continues to roll out a configuration change to attempt to stabilize the most problematic cluster.
Next update at 9:00 PM.


July 25, 2014 3:19pm
All VMs affected this afternoon have been powered back on.
UT-V are working to implement a change we hope will mitigate the issue.
Next Update 6:00 PM


July 25, 2014 2:24pm
The host currently affected by the issue will be rebooted at 3:00pm.


July 25, 2014 2:02pm
Another host is experiencing the storage issue. VM admins will be contacted.


July 25, 2014 11:06am
All affected VM’s have been powered up.


July 25, 2014 7:59am
UT-V staff are investigating a current issue with 3 hosts in UT-V.  Some VMs maybe be non-responsive.  UT-V staff are in the process of compiling lists of affected VMs.


UT-V is experiencing ongoing issues with the DDN storage arrays.  VMware and DDN support groups are engaged.  This alert will remain open for the duration of this ongoing issue. 
Next Update EOD July 25, 2014.

7/25/2014
1:57 PM
RESOLVED:WorldSpace going down to address VM issues
Service Restored

1:43
WorldSpace service has been restored.


0931
One of the WorldSpace servers is impacted by the current UT-V issues. WorldSpace service should be restored shortly after those issues have been addressed.

7/25/2014
1:15 PM
RESOLVED University Blogs Service Outage
Service Restored

1:13
This service has returned to normal.


10:14AM
Service outage extended to 11:15AM


9:12AM
University Blogs Service will become unavailable starting at 10:30AM due to the on-going UT-V storage issue. Outage is expected to be no longer than 45 minutes.

7/25/2014
1:04 PM
RESOLVED: Delays in EID password updates for Austin Active Directory
Service Restored

12:59
The VM has rebooted successfully and EID password updates to the Austin Active Directory have resumed.


1246
Updates to EID passwords in the Austin Active Directory will be delayed for 5 minutes while a VM is rebooted to address a UT-V issue.

7/25/2014
12:23 PM
University Wiki Service intermittant instability
Service Functioning, Temporary Solution in Place

2:10 pm
The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue but users should expect slow or unresponsive service. 


1:37pm
ITS Staff are investigating.


1:21pm
As of approximately 1:14 PM, ITS Help Desk staff observed that pages on the University Wiki Service were loading slowly (>45 seconds) or not at all.

7/25/2014
11:03 AM
RESOLVED:Potential Storage Issues
Service Restored

10:59
All affected VM’s have been powered up
9:27 AM
The first physical host will be shut down close to 9:30, the second host close to 10am and the last host 10:30am.  An announcement has been sent to VM customer technical contacts. Customers with affected VMs are being contacted directly.
9:23 AM
Three hosts in the UT-V environment are experiencing issues.  ITS Systems staff are investigating.

7/25/2014
10:17 AM
Windows Web Hosting service interruption due to UT-V issues
Unplanned Maintenance

10:17AM
Starting at around 10:30 AM, all Windows Web Hosting sites which have been configured for UTLOGIN authentication will be impacted by the UT-V maintenance.

7/25/2014
10:11 AM
RESOLVED: SecureDoc Emergency maintenance shutdown - 9:30am 7/25
Service Restored

10:07AM
SecureDoc Services have returned to normal operation.


9:18AM
SecureDoc Services will become unavailable starting at 9:30AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

7/25/2014
9:39 AM
Campus WDS Emergency maintenance shutdown - 9:30am 7/25
Unplanned Maintenance

0936
Campus Windows Deployment Services will become unavailable starting at 10:00AM due to the on-going UT-V storage issue. Services should return to normal operation after UT-V hosts are back online.

Past Service Interruptions

Upcoming Maintenance

<<< 11/10/2013 - 11/30/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
8:00 AM - 4:00 PM
UDC-C Annual YORK Chiller Maintenance
Service: University Data Center
Description: UDC-C along with Johnson Controls will be performing Annual YORK Chiller Maintenance.
This work is not expected to have any impact on daily operations or redundant cooling systems.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
11:00 AM - 12:00 PM
Stache upgrade
Maintenance blackout window
Description: New features will be rolled into Stache. Stache will be unavailable during this time. Please refer to https://wikis.utexas.edu/display/ISO/Stache+Basics for details regarding new features.
2:00 PM - 4:00 PM
University Directory ( White Pages ) Maintenance Expedited Non-Disruptive
Service: University Directory (White Pages)
Description: Routine updates will be done on the University Directory (the White Pages). No service interruption is expected.
3:00 PM - 5:00 PM
Bomgar Upgrade
Service: IT Systems Management
Maintenance blackout window
Description: The ITS Bomgar appliance will be updated to the latest version. There will be a brief service outage while the upgrade is performed.
8:00 AM - 4:00 PM
UDC-C Annual YORK Chiller Maintenance
Service: University Data Center
Description: UDC-C along with Johnson Controls will be performing Annual YORK Chiller Maintenance.
This work is not expected to have any impact on daily operations or redundant cooling systems.
9:00 AM - 5:00 PM
VM storage migrations to permit SAN OS upgrades
Service: Virtual Servers
Description: VMs will be migrated to other storage locations to permit evacuation of 2 SANs to a new firmware revision which cannot be done with the SAN online.

No VM downtime is anticipated. There is a ... (more)
9:00 AM - 11:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the QUAL TIM system. There will be a complete outage during the maintenance period.

Production services will not be affected.
5:00 PM - 6:00 PM
CIO Website Migration
Description: The CIO Website will be migrated to a new platform with a new look-and-feel. During the process, www.utexas.edu/cio may be unavailable for a short time.
6:00 PM - 8:00 PM
SBC Configuration update
Service: Voice Services (VoIP)
Description: Our VoIP vendor will apply configuration changes to the Session Border Controllers to correct feature operation in the VoIP System. We expect no disruption to VoIP service.
10:00 PM - 11:59 PM
SharePoint Tuesday Night Maintenance
Service: SharePoint
Description: Regularly scheduled SharePoint 2010 maintenance. There will be intermittent service outages during the maintenance window.
7:00 AM - 7:15 AM
UDCC Network Maintenance
Service: University Data Center
Description: During normal diagnostic testing on one of the core routers in the data center a condition resulted that will need to be reset by UDC Networking. These tests are run automatically as health check ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be unavailable for a portion of this ... (more)
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
10:45 AM - 11:00 AM
UTLogin Expedited, Non-Disruptive Maintenance
Service: UTLogin
Description: UTLogin will undergo an expedited, non-disruptive maintenance at this time. There should be zero impact to users.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:30 PM - 7:30 PM
SBC Configuration verify
Service: Voice Services (VoIP)
Description: Our VoIP vendor will load pre-release code into one side of the Session Border Controller to ensure that a problematic call scenario is resolved. The code will be backed out after the exercise.
9:00 AM - 10:00 AM
Blackboard - Expidited, non-disruptive
Service: Blackboard
Description: We'll be adding vRAM to the Blackboard application servers, one at a time. no disruption is expected.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:45 AM - 8:00 AM
UTLogin Expedited, Non-Disruptive Maintenance
Service: UTLogin
Description: UTLogin will undergo an expedited, non-disruptive maintenance at this time. Users should experience no interruption in service.
8:00 AM - 10:00 AM
ITS MySQL Service Maintenance
Service: MySQL
Description: The MySQL (non-CAT1) and MySQL (CAT-1) service will be patched/upgraded on both replication slave servers. Production servers will continue to function during this time.
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
1:45 PM - 2:15 PM
CTL Credit by Exam system non-disruptive maintenance
Description: CTL Credit by Exam system modification for bug fix. Users have been notified and will not use the system during that time.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 4:00 PM
ActivePower UPS Annual PM
Service: University Data Center
Description: UDC-FAC and ActivePower will be performing annual PM's on ActivePower UPS's A1, A2, B1 & B2. This work is not expected to have any impact on redundant systems.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
9:00 AM - 11:00 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: Upgrading MSSQL passive cluster node on SQL01. Active node remains online and available during this maintenance.
1:30 PM - 3:30 PM
University Directory (White Pages) Routine Maintenance
Service: University Directory (White Pages)
Description: Planned software updates will be done on the University Directory (the White Pages). No service interruption is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
6:30 AM - 7:30 AM
Blackboard - Expidited non-disruptive
Service: Blackboard
Description: We will be updating database-side SQL for efficiency, using scripts supplied by the vendor.

There should be no user visible impact during the maintenance.
7:00 AM - 7:30 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: As part of a previous maintenance event, MSSQL Cluster SQL01 will be failed over to the second node. MSSQL services on SQL01 will be unavailable during a portion of this maintenance event.
8:00 AM - 4:00 PM
ActivePower UPS Annual PM
Service: University Data Center
Description: UDC-FAC and ActivePower will be performing annual PM's on ActivePower UPS's A1, A2, B1 & B2. This work is not expected to have any impact on redundant systems.
9:00 AM - 11:00 AM
Shibboleth (PROD) Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
9:00 AM - 11:00 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: Upgrading MSSQL passive cluster node on SQL01. Active node remains online and available during this maintenance.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
7:00 AM - 7:30 AM
MS SQL maintenance for SQL01 cluster
Service: Microsoft SQL Server
Description: As part of a previous maintenance event, MSSQL Cluster SQL01 will be failed over to the second node. MSSQL services on SQL01 will be unavailable during a portion of this maintenance event.
7:00 AM - 9:00 AM
PyPE Application Maintenance
Service: Python Production Environment (PyPE)
Description: Upgrades and Updates to PyPE Servers and Administration Server
9:00 AM - 10:00 AM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal ( https://get.utmail.utexas.edu/ ). No interruption in service is expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the PROD TIM system. There will be a complete outage during the maintenance period.
10:00 AM - 1:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: 11/23/2013
Start time: 10:00 AM
End time: 1:00 PM

Impact: This ... (more)
All Day
Active Directory: Expidited, Non-Disruptive Maintenance
Service: Austin Active Directory
Description: To facilitate easier Office 365 migrations, changes will be made to user accounts with on-premises AEMS mailboxes. This change has been made for each user prior to migration and it will be done ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 7:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 8:00 PM
Group E-Mail maintenance
Service: Group E-Mail
Description: Regular OS maintenance on Group Email. This will involve updating OS packages to their latest version. Service will be down for approximately 10 minutes.
6:00 AM - 8:00 AM
PyPE Deployment Interface Outage due to MYSQL Planned Outage
Service: Python Production Environment (PyPE)
Description: MYSQL Maintenance Planned Outage at this time. Service will be restored once MYSQL maintenance completes. PyPE servers (including PROD) will not be affected; however, PyPE-based apps that use MYSQL ... (more)
6:00 AM - 8:00 AM
MySQL (cat1 and non-cat1) Planned: Outage
Service: MySQL
Description: MySQL service for CAT1 and non-CAT1 environments will undergo disruptive maintenance that will impact production service availability.
6:00 AM - 8:00 AM
XML Gateway outage caused by MySQL outage
Service: XMLGateway
Description: XML Gateway service will be interrupted due to a planned outage of Cat 1 MySQL server, on which it depends.
6:00 AM - 8:00 AM
MySQL (cat1 and non-cat1) Planned: Outage
Service: MySQL
Description: MySQL will undergo disruptive maintenance that will impact production service availability.
6:00 AM - 8:00 AM
Expedited UT Lists database maintenance
Service: UT Lists
Description: The UT Lists mailing list service will be unavailable between 6:00 and 8:00 a.m. on Tuesday November 26th due to the recently announced MySQL database server maintenance scheduled for this timeframe.
6:00 AM - 8:00 AM
Web Central, Wikis, & Blogs affected by MySQL outage
Description: Several services will be affected by the MySQL outage. These services include Wikis, Blogs, and any application on Web Central that depends on MySQL. These services may be offline for the duration of ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
5:00 PM - 6:00 PM
Installation of CAS role to select MBX servers
Service: Austin Exchange Messaging Service
Description: The CAS (Client Access Server) role will be installed on EXMBX01 and EXDMBX01 to facilitate a possible future configuration change. This should have no end-user impact.
6:00 PM - 8:00 PM
SBC Code Verify
Service: Voice Services (VoIP)
Description: Our VoIP Vendor will load Session Border Controller software to resolve some outstanding issues. There should be no negative customer impact.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. No impact is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 8:00 AM
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.

We Can Help

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