The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/19/2014
2:13 AM
RESOLVED: Reboot for PHAROS UTPrint server
Service Restored

2:11 AM
The PHAROS UTPrint server is back online with functioning services.  The server is accepting print jobs from clients, though it remains to be seen if this reboot resolved the issue for SOA.  For the purposes of campus notification, this maintenance is complete.


12:22 AM
The PHAROS UTPrint server will be rebooted shortly after 12:00AM Friday morning to complete periodic patching and resolve an EDI service problem related to School of Architecture printing.

Any persons attempting to print using UTPrint during this reboot/maintenance window will be denied at the output terminals and by the print client software.

The demands on the UTPrint service require rebooting and maintenance during off-peak hours.

I will followup to this list once the maintenance is complete and printing services are verified as properly restored (which may take several hours).

At the direction of Pharos, it will be necessary to apply a service pack for Uniprint 8.3 Revision 396 which will enable consistent printing from Windows 8.1 (a problem which becomes more apparent every day).  The application of this service pack relates to client packages created and distributed by the server and will not directly affect the Pharos Uniprint print service on the server.

9/18/2014
4:42 PM
RESOLVED: UT Direct PDF Generator
Service Restored

16:37
This is the FINAL update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Good news!  The bug with redirection has been fixed in Production.  We are considering this issue entirely closed, and there will be no further updates to this list.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

If you have specific concerns with the PDF Generator apart from UT Login, the team can be reached directly at pdfgen-admin@utlists.utexas.edu


14:17

ITS has placed a new version of PDF Generator into UT Direct in production as of about 11:15 AM today, and all Administrative Systems testing areas have reported success with it.

We believe this version fixes all reported problems.

There remains one known but rare bug: if you request a secured document but are not logged in, you will be prompted to login but not returned to the document.

You can still get the document by asking for it again after logging in, and many report that the browser’s “back” button works for this purpose.

ITS continues to work to correct this known bug.  Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

The next update will be Monday 9/22 at 2:00 PM or earlier as warranted.


11:15

ITS has placed a new version of UT Direct PDF Generator into the production UT Direct environment.

We believe this version fixes all reported problems. 

One known bug exists: If a secured document is requested and are you are not logged in, you will be prompted to login.  Instead of redirecting you back to your original request (and handing you the document), the you will be redirected to the UT Direct homepage.  ITS will continue to develop a fix for this condition.

An update will follow at 2:00 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

This issue will remain under investigation. 


10:14
ITS has placed a new version of UT Direct PDF Generator into the Qual UT Direct environment.  We are planning to release to Production UT Direct today.
Until then, ITS continues testing in the Qual UT Direct environment with assistance from groups that have reported problems from the University.
An update will follow at 2:00 PM, or earlier as warranted.
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 03/10/2013 - 03/30/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
1:00 AM - 2:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 01:00 AM and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org, ... (more)
9:00 PM - 10:00 PM
Mainframe Stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
10:00 AM - 11:00 AM
UT Direct credit card maintenance
Service: UT Direct
Description: We're replacing a server to the credit card processing. No user impact expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 10:00 PM
Mainframe stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
10:00 PM - 6:00 AM
Footprints Server migration
Service: Footprints Incident Tracking System
Description: Migrating the footprints ticketing system to a new application server.

Service will be unavailable.
10:00 PM - 6:00 AM
Footprints Server migration
Service: Footprints Incident Tracking System
Description: Migrating the footprints ticketing system to a new application server.

Service will be unavailable.
12:30 PM - 3:00 PM
ITS Jabber Service Update
Service: ITS Help and Service Desk
Description: The ITS Jabber service will be down for maintenance. The Help Desk will be fully-functional but Live Chat with the Help Desk is now unavailable.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 7:05 AM
MSSQL Maintenance - SQL01
Service: Microsoft SQL Server
Description: There will be a brief interruption in SQL Server availability for SQL01 to complete a resiliency enhancement.
9:00 PM - 10:00 PM
Mainframe stunnel maintenance
Service: Mainframe Stunnel
Description: We will be conducting maintenance on the stunnel servers. Some clients with long running stunnel connections to the mainframe may experience a brief interruption in service.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
10:00 AM - 12:00 PM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM QUAL servers. We don't anticipate any impact to users.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
5:00 PM - 6:00 PM
UT Direct Planned Maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:30 PM - 10:00 PM
FTPMail - new version
Service: Mainframe Email
Description: FTPMail is the Java program that re-transmits email sent through EMN$MAIL on the mainframe. A new version, with the ability to log email contents of any failed transmission, will be deployed.
No ... (more)
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
7:30 AM - 8:00 AM
UDCC Network Security Enhancements
Service: University Data Center
Description: The UDCC core switches will have the management security protection updated to the latest configuration revision. There is no expected outage from this work.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated. Updates to TED might experience a small delay.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users accessing the EID Self Help Application or the EID Administrative Application may experience connection resets during the ... (more)
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
5:00 PM - 6:00 PM
AEMS Network Resiliency Testing
Service: Austin Exchange Messaging Service
Description: Network resiliency via NIC teaming will be tested by temporariliy disabling half of the network connections to AEMS mailbox server EXMBX01. No user impact is expected; but, if there is, it will be ... (more)
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 PM - 10:00 PM
Planned maintenance on dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Maintenance will be occurring on the filer that hosts the applications for dpdev1.dp.utexas.edu web site. The service will be down during the maintenance window.
8:00 PM - 10:00 PM
Planned maintenance for qual.its.utexas.edu
Service: UT Direct Q/A environment
Description: Maintenance will be occurring on the filer that hosts the applications for qual.its.utexas.edu web site. The service will be down during the maintenance window.
8:00 PM - 10:00 PM
Planned maintenance for beta.its.utexas.edu
Service: UT Direct development environment
Description: Maintenance will be occurring on the filer that hosts the applications for beta.its.utexas.edu web site. The service will be down during the maintenance window.
8:00 PM - 10:00 PM
Planned maintenance for java and pype environments on utdirect.utexas.edu
Service: UT Direct
Description: Maintenance will be occurring on the filer that hosts the java and pype applications for utdirect.utexas.edu web site. The service will be up during the maintenance window, but webapps and python ... (more)
9:00 PM - 10:00 PM
Pype Monthly Maintenance
Service: Python Production Environment (PyPE)
Description: The monthly maintenance window for the Pype service. Standard actions may include service upgrades and OS patches.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: The finalized version of the 26.3.4 tools will be released during this maintenance window. The deployment interface may be unavailable but deployed applications will be unaffected.
8:00 AM - 9:00 AM
JIRA OS Patching
Service: Jira
Description: JIRA will be unavailable during Quarterly operating system maintenance on Tuesday 26 March between 8:00 AM and 9:00 AM.
9:00 AM - 10:00 AM
Javamail, FTPMail Qual and Test host patching
Service: Mainframe Email
Description: Javamail and FTPMail QUAL and TEST hosts (jmail-t01 and jmail-t02.its.utexas.edu) will be patched serially, with accumulated patches from Red Hat.

There will be no service interruption, as at ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: The UT-V Team will be removing some deprecated and retired data stores from the environment. This maintenance is expected to be transparent to the UT-V customers and no downtown is anticipated.
8:00 AM - 9:00 AM
UTForge Scheduled Maintenance
Service: UTForge
Description: Routine maintenance on the UTForge service will be conducted. Subversion will be available throughout this event, Trac may be intermittently unavailable.
5:00 PM - 6:00 PM
UT Direct planned maintenance
Service: UT Direct
Description: UT Direct will undergo maintenance. A small percentage of users may
experience a very limited interruption in service during this maintenance
period.
All Day
UT Virtual Service ESXi Maintenance
Service: Virtual Servers
Description: The UT-V Team will be removing some deprecated and retired data stores from the environment. This maintenance is expected to be transparent to the UT-V customers and no downtown is anticipated.
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!