The University of Texas at Austin

ITS Services Status

Current Service Interruptions

3/27/2015
9:48 AM
Austin Disk backups issue
Under Investigation

03/27/15 09:48
ITS staff are investigating an issue with backups for a subset of Austin Disk. Only new backups are affected. Existing backups and Previous Versions are available and unaffected.

3/26/2015
5:29 PM
RESOLVED: VoIP Session Border Controller (SBC) switchovers today…
Service Restored

3/26/15 5:28 PM
Our vendor has successfully restored the Sesssion Border Controllers to proper resilient operation.  Staff has gathered appropriate event logs and traces for further vendor analysis to determine root cause. This incident is resolved.

We apologize for the inconvenience.


3/26/15 4:44 PM
At 3:50pm the active VoIP Session Border Controller (SBC) failed and the system switched to the other SBC.

Subsequently the newly active SBC developed instability that may cause VoIP phones across campus to become dormant for up to 5 minutes.  Upon recovery, the phones appear to function normally, but the instability may recur.

Vendor staff is engaged with Voice Services staff on an emergency basis to resolve this issue.

We apologize for the inconvenience.


3/24/15 5:05 PM
We have had 3 switchovers today of the redundant Session Border Controllers – 9:44, 15:54 and 16:41.  This is not normal behavior.  We have engaged the vendor and the situation is under investigation.

3/25/2015
8:56 PM
University Wiki Service slow or unresponsive
Service Functioning, Temporary Solution in Place

8:50 PM 3/25/15
ITS staff implemented changes to the University Wiki Service last week for potential performance and stability improvements but continue to monitor the service for issues. The next update will be Mon., March 30.


2:34pm 3/13/15
The University Wiki Service continues to experience periods of slowness or unavailability. ITS staff have been testing potential improvements for performance and stability and plan to deploy the changes during the scheduled maintenance window on Tuesday, March 17. ITS will monitor the service for a week after implementing the changes and provide an update on Wednesday, March 25.


5:31 3/10/15 PM
ITS staff continue to monitor the University Wiki Service and to investigate the root cause of the issues. The next update will be Friday, March 13.


4:57 3/9/15
The University Wiki Service continues to experience periods of slowness or unresponsiveness although these issues have been mitigated. ITS staff continue to investigate the root cause and to monitor the service. The next update will be Wednesday, March 11.


09:40 3/6/15
The University Wiki Service is still experiencing periods of slowness or unresponsiveness. ITS staff continue to monitor the service and investigate the issue. The next update will be Monday, March 9.


1404   3/5/15
The University Wiki Service has been restarted and is currently available. ITS staff will monitor the service while continuing to investigate the cause of the outages.


1343   3/5/15
As of approximately 1:35 PM, ITS Help Desk staff have observed that the University Wiki Service (wikis.utexas.edu) is either slow or unresponsive.

Past Service Interruptions

Upcoming Maintenance

<<< 03/16/2014 - 04/05/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
University Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:30 AM - 7:30 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL
6:30 AM - 7:30 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled during this maintenance window. The interruptions are expected during the first 30 minutes.

Execution of calls to XML Gateway, during the MySQL outage,... (more)
6:30 AM - 7:30 AM
Planned MySQL maintenance on March 19 will cause interruption to Document Repository
Service: Document Repository
Description: Planned CAT1 MySQL maintenance will cause 5 to 10 minutes interruption to Document Repository during the first 30 minutes
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) classroom scanning application will undergo a planned outage for maintenance.
2:00 PM - 4:00 PM
Star Line Breaker Installation Maintenance notification for incident # 267784
Service: University Data Center
Description: What is being performed:
Installation of Star Line Breakers in overhead bus to energize L6 cabinet power strips.

When:
Wednesday 3/19/2014 starting at 2:00pm until complete

Impact on UDC/... (more)
9:00 AM - 3:00 AM
ITS Central RAC (QUAL) maintenance outage
Service: Oracle
Description: Database maintenance
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:00 AM - 6:00 AM
Expedited - Legacy VoIP reset...
Service: Telephone Service (Retirement in Progress)
Description: Our vendor will be restoring data that was "scrambled" because of a failure on 3/18. We do not expect a service disruption, but this activity has the potential to briefly affect 1900+ legacy VoIP ... (more)
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
9:00 PM - 10:00 PM
PyPE OS Security Patching - Beta & Production
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Beta and Prod environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
9:00 AM - 9:30 AM
Javamail PROD firewall adjustment
Service: Mainframe Email
Description: Adjust Linux firewall IP tables, so only VPN users in "its-systems" group will be allowed ssh access to jmail-p01,p02,p03 hosts.
7:15 AM - 9:15 AM
Student Photo Roster Expedited Non-Disruptive Maintenance
Service: Student Photo Roster
Description: On Tuesday, March 25th from 7:15am â 9:15am the Student Photo Roster will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
Virtual ID Cards Expedited Non-Disruptive Maintenance
Service: Virtual ID Cards
Description: On Tuesday, March 25th from 7:15am - 9:15am the Virtual ID Cards will undergo routine maintenance. Users should experience no interruption in service.
7:15 AM - 9:15 AM
ID Photo Gateway Expedited Non-Disruptive Maintenance
Service: ID Photo Gateway
Description: On Tuesday, March 25th from 7:15am - 9:15am the ID Photo Gateway will undergo routine maintenance. Users should experience no interruption in service.
8:00 AM - 9:00 AM
JIRA quarterly OS maintenance
Service: Jira
Description: JIRA will undergo quarterly operating system maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 8:00 PM
CTL Scanning Maintenance
Description: CTL's (The Center for Teaching and Learning's) Scanning admin application and scanning output page will undergo maintenance. Users will experience a brief outage.
7:00 AM - 8:00 AM
Short Links Update
Service: Short Links Service
Description: The Short Links Service will be unavailable for a short time as the software is updated.
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
8:00 AM - 4:00 PM
Cooling Tower Semi-annual Cleaning
Service: University Data Center
Description: UDC-C Cooling Towers #1 & #2 will undergo Planned-Non-Disruptive Maintenance. This work is not expected to have any impact on the redundant cooling systems.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 11:59 PM
Expedited Session Border Controller Patch Application
Service: Voice Services (VoIP)
Description: Expedited - Our vendor will install a software patch on the Session Border Controller (p/o the VoIP system). We do not expect any disruption of service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 12:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 3/29/2014
Start time: 9:00 AM
End time: 12:00 PM

Impact: This ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
7:00 AM - 8:00 AM
Pype maintenance
Service: Python Production Environment (PyPE)
Description: We will be deploying code to Pype's deployment interface. The deployment interface may be down during this time but deployed applications will be unaffected.
9:00 AM - 10:00 AM
Urgent Email Maintenance
Service: Urgent Email System
Description: We are updating the User Interface.
12:01 PM - 1:00 PM
CTL's Credit by Exam system improvements
Description: CTL's (The Center for Teaching and Learning's) Credit by Exam system will undergo maintenance. Users may experience a momentary outage.
1:00 PM - 2:00 PM
CTL Test Registration System Maintenance
Description: CTL's (The Center for Teaching and Learning's) Test Registration system will undergo maintenance. Users might experience a momentary outage.
7:00 AM - 8:00 AM
Monthly JIRA Application Maintenance
Service: Jira
Description: JIRA will undergo application maintenance every first Tuesday monthly.
8:00 AM - 5:00 PM
Austin AD Name Server Refresh
Service: Austin Active Directory
Description: An Austin AD Name Server will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
8:00 AM - 12:00 PM
Short Links Service Expedited Maintenance
Service: Short Links Service
Description: Shortlinks subdomain links.utexas.edu will have it's DNS records updated to function with the subdomain's new IP-based VHost on Webcentral. The service is expected to function during this change.
3:00 PM - 4:00 PM
UT Direct Notifications Retirement
Service: UT Direct Notifications
Description: UT Direct Notifications is being retired. The UT Direct Message Center will remain for programmatic notifications.
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
6:00 AM - 7:00 AM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Wed 4/2/2014
Start time: 6:00 AM
End time: 7:00 AM

Impact: This ... (more)
6:00 AM - 8:00 AM
Adobe Connect database maintenance
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect's database server will undergo planned maintenance from 6:00 - 8:00 AM. There will be intermittent outages during this maintenance window.
6:00 AM - 8:00 AM
Maintenance for MSSQL
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
9:00 AM - 1:00 PM
QUAL Blackboard outage
Service: Blackboard
Description: The QA Blackboard database will be upgraded to Oracle 11.2.0.3. This upgrade is to an internal database only. External customers do not access this database and will not be impacted by the upgrade. ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:50 PM - 6:00 PM
DEFINE Internals/Enterprise Workflow Expedited Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing expedited maintenance to deploy user-requested enhancements. Users should not experience any interruption in service.
7:00 PM - 9:00 PM
Production ITS central RAC Database Server OS Patching
Service: Oracle
Description: We will be patching the operating system on the database servers that run the production ITS Central RAC. While no outage is planned, there could be a brief moment of disruption as services are ... (more)
6:00 PM - 12:00 AM
Austin Domain Controller Refresh
Service: Austin Active Directory
Description: An Austin Domain Controller will be refreshed to new hardware. No customer impact is expected due to the redundant architecture of the service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance

We Can Help

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* ITS Help and Service Desk

* Call us at 512-475-9400

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