The University of Texas at Austin

ITS Services Status

Current Service Interruptions

8/29/2015
11:47 PM
RESOLVED: Some Canvas users seeing page errors for modules and quizzes
Service Restored

8/29/15 11:45 PM
Canvas Status Update
Some users seeing page errors for modules and quizzes - Resolved
At 9:30 PM MST our Product and Engineering Team deployed a fix that resolved the issue that caused some users to experience a page error when trying to access modules or while accessing a quiz that required an access code.

We sincerely apologize for the trouble this has caused for users at your institution.


8/29/2015 6:05pm
Some users seeing page errors for modules and quizzes.

The production release this morning, Saturday, August 29th, resulted in some users running into page errors with Quiz and Module pages:

The page errors are appearing for any quizzes which require access codes.  For these quizzes, when you click on their title within the course, it takes you directly to the Access Code entry page.  Entering the access code/password results in a Page Error message.

The Module Page errors have been sporadic for some students, but are not appearing for other users on their course Modules pages.  Clicking on any course with Modules listed as the home page, or clicking on the Modules link for a course, will result in a Page Error message.

Our engineers were made aware of both of these issues and their impact early this afternoon (12:00 pm MT) and have been actively working to address these changes from the release.  Our Status Page was updated, but we wanted to make you aware as a fix will take a bit longer to test and deploy.  We will provide an update here and on the status page as further information is made available.

We sincerely apologize for the trouble this is causing for users at your institution; we are working closely with our engineering team to ensure this can be fixed as soon as possible .

8/29/2015
5:54 PM
RESOLVED: East Campus Cabling/Emergency Maintenance
Service Restored

8/29/2015 5:48pm
Work is complete for the day.  There were no outages or disruptions to any services.


8/28/2015 1:57PM
Contractors will be conducting emergency maintenance Saturday 8/29 from 8am-12pm on a segment of the university’s underground cable plant.  No outages are anticipated by the contractor.  ITS Cabling and Construction will be on site monitoring the project and UDC Operations will be monitoring systems.

Past Service Interruptions

Upcoming Maintenance

<<< 01/12/2014 - 02/01/2014 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
10:00 AM - 11:00 PM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine maintenance will take place on the DPUSER Department Contact Responsibilities Memo webpage. No user impact is expected.
3:00 PM - 5:00 PM
Maintenance on Group Email development (Test) server
Service: Group E-Mail
Description: Routine OS maintenance on BMDS (Group Email) development server. There should be no impact for users of production email services.
5:00 PM - 6:30 PM
CBEVO Maintenance
Description: Improvements to the CBEVO system will be implemented. Users will experience a brief interruption in service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
9:00 AM - 12:00 PM
Planned uTexas Enterprise Directory (TED) Maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance will take place on the uTexas Enterprise Directory (TED). No user impact is expected.
9:30 AM - 10:30 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Quarterly OS and JVM patching of the Linux hosts that handle email from the mainframe (PROD environment).
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
7:00 AM - 8:00 AM
Pype deployment interface upgrade
Service: Python Production Environment (PyPE)
Description: We will be upgrading the Pype deployment interface (pype.its.utexas.edu) to use the latest Pype tools. The deployment interface will be unavailable during this maintenance.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Urchin
Description: Planned monthly maintenance window for Urchin.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:30 PM - 10:30 PM
XML Gateway host OS patching
Service: XMLGateway
Description: XML Gateway service will be interrupted for upto an hour, in order to apply accumulated patches to the host Operating System (Red Hat Enterprise Linux) and software.
7:00 AM - 9:00 AM
PyPE 26.3.2 End-of-Life
Service: Python Production Environment (PyPE)
Description: The PyPE 26.3.2 toolset will be permanently taken out of service on all PyPE servers, all environments. Applications deployed to 26.3.2 environments will cease to operate, and further deployment to ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
9:00 AM - 10:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. There will be an approximate 10-15 minute outage.
5:00 PM - 6:00 PM
Test Registration System Maintenance
Description: Upgrading Test Registration System to code currently in Test. Outage possible while code is being moved.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 4:00 PM
UDC-C Replace leaking compressor shaft seal on chiller 2
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance on YORK Chiller #2 for replacement of shaft seal. This maintenance is not expected to have any impact on mission critical systems.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Office 365 Authentication Services Maintenance
Service: Office 365
Description: Two minor changes to will be made to the Office 365 logon pages to improve usability. No service interruption is expected.
8:15 PM - 9:15 PM
Imaging Service Maintenance
Service: Imaging
Description: We will be updating the Document Imaging service. The service will be unavailable during the maintenance.
9:00 PM - 11:00 PM
Document Repository - OS patching
Service: Document Repository
Description: Document Repository service will be interrupted in order to apply accumulated patches to the host Operating System and software.
8:00 AM - 4:00 PM
UDC-C Replace leaking compressor shaft seal on chiller 2
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance on YORK Chiller #2 for replacement of shaft seal. This maintenance is not expected to have any impact on mission critical systems.
8:00 AM - 4:00 PM
UDC-C Replace leaking compressor shaft seal on chiller 2
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance on YORK Chiller #2 for replacement of shaft seal. This maintenance is not expected to have any impact on mission critical systems.
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: Improvements to CTL's (classroom and CBE) scanning application. Users should not experience a disruption in service.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:00 AM
XML Gateway PROD - migration to UTLogin
Service: XMLGateway
Description: XML Gateway service will be interrupted for about an hour, to migrate to the new UTLogin authentication system for user logins.

This outage will affect all other services on campus that use XML ... (more)
6:00 PM - 11:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Tues 1/28/2014
Start time: 6:00 PM
End time: 11:00 PM

Impact: This ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
PAT Building Router Upgrade
Service: Departmental Networks
Description: Networking is upgrading the building router in PAT. This is will cause a network disruption of wired and wireless networks in the PAT building. This is not expected to impact any other building or ... (more)
8:00 AM - 4:00 PM
UDC-B Replace Five Failed Batteries in UPS-B
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-FAC Will be replacing five UPS batteries that failed the annual PM in UPS-B. This maintenance is not expected to have any impact on mission critical systems.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. There will be an approximate 10-15 minute outage.
9:00 AM - 9:30 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. There will be no outage during the maintenance.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!