The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/17/2014
7:30 AM
RESOLVED Emergency Maintenance for SQL01 April 17, 2014 from 7-8am
Service Restored

Emergency Maintenance for SQL01 is complete


Emergency Maintenance for SQL01 is beginning.  SQL01 service will be unavailable during the maintenance.


ITS Database team will perform an emergency maintenance for SQL01 tomorrow morning from 7-8am.  SQL01 service will be unavailable during the maintenance window. This maintenance is to resolve an issue encounter from previous maintenance.
http://www.utexas.edu/its/alerts/event.php?id=5658

4/16/2014
1:42 PM
RESOLVED: UDC-B Oracle Inter Connect switch is down
Service Restored

This has been resolved


UDC-B Oracle Inter Connect switch is down. No service interruption is expected. Backup system may be impacted. System staff are investigating.

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
9:43 AM
UPDATE: Legacy VoIP Phones Partial Outage
Service Functioning, Temporary Solution in Place

“Some legacy VoIP system users experienced outages starting Mar 21 2014.  As of now, all known user data has been corrected.  We will continue respond to any additional issues as they are reported.  Until the permanent fix is in place, no feature changes, additions, or disconnect of the legacy VoIP service should be made.  Emergency cases will be handled.

“This is a worldwide data issue that the vendor is working to resolve. This application is on hold until further notice. ITS will update when the vendor releases an updated fix and procedure.”

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 01/12/2014 - 02/01/2014 >>>
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
10:00 AM - 11:00 PM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine maintenance will take place on the DPUSER Department Contact Responsibilities Memo webpage. No user impact is expected.
3:00 PM - 5:00 PM
Maintenance on Group Email development (Test) server
Service: Group E-Mail
Description: Routine OS maintenance on BMDS (Group Email) development server. There should be no impact for users of production email services.
5:00 PM - 6:30 PM
CBEVO Maintenance
Description: Improvements to the CBEVO system will be implemented. Users will experience a brief interruption in service.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
9:00 AM - 12:00 PM
Planned uTexas Enterprise Directory (TED) Maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance will take place on the uTexas Enterprise Directory (TED). No user impact is expected.
9:30 AM - 10:30 AM
Javamail, FTPMail PROD host patching
Service: Mainframe Email
Description: Quarterly OS and JVM patching of the Linux hosts that handle email from the mainframe (PROD environment).
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web GUI at https://utlists.utexas.edu may be unavailable during ... (more)
7:00 AM - 8:00 AM
Pype deployment interface upgrade
Service: Python Production Environment (PyPE)
Description: We will be upgrading the Pype deployment interface (pype.its.utexas.edu) to use the latest Pype tools. The deployment interface will be unavailable during this maintenance.
1:00 PM - 5:00 PM
Urchin Planned Maintenance Window
Service: Web Analytics: Urchin
Description: Planned monthly maintenance window for Urchin.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:30 PM - 10:30 PM
XML Gateway host OS patching
Service: XMLGateway
Description: XML Gateway service will be interrupted for upto an hour, in order to apply accumulated patches to the host Operating System (Red Hat Enterprise Linux) and software.
7:00 AM - 9:00 AM
PyPE 26.3.2 End-of-Life
Service: Python Production Environment (PyPE)
Description: The PyPE 26.3.2 toolset will be permanently taken out of service on all PyPE servers, all environments. Applications deployed to 26.3.2 environments will cease to operate, and further deployment to ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
9:00 AM - 10:00 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. There will be an approximate 10-15 minute outage.
5:00 PM - 6:00 PM
Test Registration System Maintenance
Description: Upgrading Test Registration System to code currently in Test. Outage possible while code is being moved.
10:00 PM - 11:59 PM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
8:00 AM - 4:00 PM
UDC-C Replace leaking compressor shaft seal on chiller 2
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance on YORK Chiller #2 for replacement of shaft seal. This maintenance is not expected to have any impact on mission critical systems.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine software updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 6:00 PM
Office 365 Authentication Services Maintenance
Service: Office 365
Description: Two minor changes to will be made to the Office 365 logon pages to improve usability. No service interruption is expected.
8:15 PM - 9:15 PM
Imaging Service Maintenance
Service: Imaging
Description: We will be updating the Document Imaging service. The service will be unavailable during the maintenance.
9:00 PM - 11:00 PM
Document Repository - OS patching
Service: Document Repository
Description: Document Repository service will be interrupted in order to apply accumulated patches to the host Operating System and software.
8:00 AM - 4:00 PM
UDC-C Replace leaking compressor shaft seal on chiller 2
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance on YORK Chiller #2 for replacement of shaft seal. This maintenance is not expected to have any impact on mission critical systems.
8:00 AM - 4:00 PM
UDC-C Replace leaking compressor shaft seal on chiller 2
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance on YORK Chiller #2 for replacement of shaft seal. This maintenance is not expected to have any impact on mission critical systems.
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: Improvements to CTL's (classroom and CBE) scanning application. Users should not experience a disruption in service.
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 9:00 AM
WebSpace planned database maintenance
Service: WebSpace
Description: The database server for WebSpace will undergo routine software maintenance. WebSpace will be unavailable while this maintenance is being performed. We expect this maintenance window to be exercised ... (more)
12:00 AM - 6:00 AM
Austin Exchange Message Service (AEMS) Planned Maintenance
Service: Austin Exchange Messaging Service
Description: This maintenance includes any or all of the following maintenance tasks:

* Installation of security updates and hotfixes.

* Moving of user mailboxes to different mailbox databases to better ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:00 AM
XML Gateway PROD - migration to UTLogin
Service: XMLGateway
Description: XML Gateway service will be interrupted for about an hour, to migrate to the new UTLogin authentication system for user logins.

This outage will affect all other services on campus that use XML ... (more)
6:00 PM - 11:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Tues 1/28/2014
Start time: 6:00 PM
End time: 11:00 PM

Impact: This ... (more)
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
5:00 PM - 7:00 PM
PAT Building Router Upgrade
Service: Departmental Networks
Description: Networking is upgrading the building router in PAT. This is will cause a network disruption of wired and wireless networks in the PAT building. This is not expected to impact any other building or ... (more)
8:00 AM - 4:00 PM
UDC-B Replace Five Failed Batteries in UPS-B
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-FAC Will be replacing five UPS batteries that failed the annual PM in UPS-B. This maintenance is not expected to have any impact on mission critical systems.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
9:00 AM - 10:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. There will be an approximate 10-15 minute outage.
9:00 AM - 9:30 AM
QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM QUAL system. There will be no outage during the maintenance.

We Can Help

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* Call us at 512-475-9400

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