The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/19/2014
5:23 PM
Emergency Maintenance: XML Gateway
Unplanned Maintenance

17:13
XML Gateway will undergo disruptive emergency maintenance on Tuesday, 9/23, between 6:30 AM and 7:00 AM.

The service is expected to be unavailable for about 15 minutes during the window.

Please direct any questions or concerns to XML Gateway stewards at xml-gateway-admin@utlists.utexas.edu

SUMMARY
Date:              Tuesday, September 23
Start time:        6:30 AM
End time:        7:00 AM
Impact:            service interruption ~15 minutes
Contact:          xml-gateway-admin@utlists.utexas.edu

9/19/2014
2:44 PM
RESOLVED: Expedited Non-Disruptive Maintenance: UT Direct
Service Restored

14:43
This change was successfully completed without impact.


14:29
ITS Systems staff will make a configuration change at 2:30 PM to correct a problem with the UT Direct production environment.

There is no user impact or down time expected with this change.

9/19/2014
2:32 PM
RESOLVED:University Wiki Service being restarted
Service Restored

2:19
Wikis is back online.
2:14 pm
University Wikis Service’s server was restarted.  It will be back online momentarily.

9/19/2014
2:13 AM
RESOLVED: Reboot for PHAROS UTPrint server
Service Restored

2:11 AM
The PHAROS UTPrint server is back online with functioning services.  The server is accepting print jobs from clients, though it remains to be seen if this reboot resolved the issue for SOA.  For the purposes of campus notification, this maintenance is complete.


12:22 AM
The PHAROS UTPrint server will be rebooted shortly after 12:00AM Friday morning to complete periodic patching and resolve an EDI service problem related to School of Architecture printing.

Any persons attempting to print using UTPrint during this reboot/maintenance window will be denied at the output terminals and by the print client software.

The demands on the UTPrint service require rebooting and maintenance during off-peak hours.

I will followup to this list once the maintenance is complete and printing services are verified as properly restored (which may take several hours).

At the direction of Pharos, it will be necessary to apply a service pack for Uniprint 8.3 Revision 396 which will enable consistent printing from Windows 8.1 (a problem which becomes more apparent every day).  The application of this service pack relates to client packages created and distributed by the server and will not directly affect the Pharos Uniprint print service on the server.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 12/16/2012 - 01/05/2013 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: Weekly maintenance event for Blackboard (courses.utexas.edu).

The service may be degraded or down during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
10:00 PM - 12:00 AM
Monthly Group E-Mail Maintenance
Service: Group E-Mail
Description: Monthly maintenance window for the Group E-mail server.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication in Qual and Beta
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance in the Qual and Beta environments. Users should experience no interruption of service.
7:00 AM - 8:00 AM
Pype Network Maintenance Dry-run
Service: Python Production Environment (PyPE)
Description: The Pype service in TEST and the deployment interface will be unavailable from approximately 7am up to 8am as the Pype team tests their shutdown procedure for the January 6th network maintenance. ... (more)
8:00 AM - 9:00 AM
Quarterly JIRA OS Maintenance
Service: Jira
Description: JIRA will undergo regular operating system (OS) maintenance on the third Tuesday of every third month.
8:00 AM - 8:30 AM
Student Photo Roster Planned Maintenance
Service: Student Photo Roster
Description: On Tuesday, December 18th from 8:00 - 8:30am the Student Photo Roster will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
Virtual ID Cards Planned Maintenance
Service: Virtual ID Cards
Description: On Tuesday, December 18th from 8:00 - 8:30am the Virtual ID Cards will undergo routine scheduled maintenance. Users should experience no interruption in service.
8:00 AM - 8:30 AM
ID Photo Gateway Planned Maintenance
Service: ID Photo Gateway
Description: On Tuesday, December 18th from 8:00 - 8:30am the ID Photo Gateway will undergo routine scheduled maintenance. Users should experience no interruption in service.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
1:30 PM - 2:30 PM
UTmail Signup Portal maintenance
Service: UTmail
Description: ITS will be performing maintenance on the UTmail signup portal. No interruption in service is expected.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
9:00 PM - 10:00 PM
Patching of Oracle Central RAC (OAASPROD)
Service: Oracle
Description: Install an Oracle database patch on OAASPROD in a rolling fashion. No service interruption is expected.
8:00 AM - 9:00 AM
UTForge Maintenance
Service: UTForge
Description: Security patches will be applied to the OS during this maintenance event.
Subversion will be available throughout the maintenance window.
Trac will be unavailable for a portion of the event.
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
10:30 PM - 11:45 PM
Emergency Maintenance - JIRA - Cat I MySQL
Service: Jira
Description: All instances of JIRA will be unavailable tonight 12/20/2012 from 10:30 PM to 11:45 PM due to the emergency maintenance event for Category I MySQL database.
9:00 AM - 5:00 PM
Update vSphere 5 to latest revision
Service: Virtual Servers
Description: Update the vSphere ESXi 5 to the latest ESXi patch revisions.

No service interruptions are anticipated.
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
4:00 PM - 5:00 PM
ERP Web Infrastructure Maintenance Window
Service: ERP UI Web Infrastructure
Description: ERP UI, ERP Application Registry, ERP UI Site generator application upgrades occur during this time. Minimal impact on users should be expected.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 AM - 8:00 AM
Network Maintenance for NFS file servers
Description: We will be performing network maintenance on the StoCon file servers in order to remedy existing issues with these file servers' network configuration. List of affected services includes:

* ... (more)
6:00 AM - 8:00 AM
UTForge Maintenance
Service: UTForge
Description: UTForge will be unavailable due to network maintenance.
6:00 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD and TEST Maintenance
Service: uTexas Identity Manager (TIM)
Description: In order to complete today's NFS file server maintenance, we will be conducting maintenance on TIM PROD and TEST. An approximate 10 minute outage for each service is expected.
10:00 AM - 5:00 PM
7:00 AM - 10:00 AM
SecureDoc service and server maintenance
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services.
8:00 AM - 12:00 PM
Web Central Maintenance
Service: Web Central
Description: The Web servers hosting www.utexas.edu and Unix-based custom Web hosting sites will undergo routine maintenance. No customer visible impact is anticipated.

We Can Help

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* ITS Help and Service Desk

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!