The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/22/2014
6:54 PM
RESOLVED: Message Waiting Indicator and other VoIP problem
Service Restored

Maintenance has completed and resolved the issues.  Please report any continuing problems to https://utdirect.utexas.edu/tn/tr/index.WBX.


ITS will be performing emergency maintenance on the VoIP system from 6:30 to 7:00pm today. 
Customers may experience trouble originating calls for one minute during this time.  No other interruptions are expected.
Our next update will be at 7:00pm.


We have become aware that certain services on the new VoIP system are not functioning properly.
1. Customers may not see a visual voice mail message indicator on their phones when a caller leaves them a voice mail message.
2. Other customers who have keys programmed on their VoIP phones that allow them to monitor the status of a co-worker’s phone line may discover this “busy lamp” does not function.
ITS Voice Services continues to investigate.

7/22/2014
4:24 PM
RESOLVED: UT-V Host Storage issue
Service Restored

All VMs that were running on the affected host have been powered back on. We continue to work with vendors to identify the cause of the recent service instability.


The host in the UT-V environment that has been having issues will need to be rebooted. We have been contacting affected customers and asking for their VMs to be shutdown gracefully. We plan to reboot the UT-V host close to 3:50pm. The outage may last up to 30 minutes. We plan to have the customer VMs powered on by 4:30pm.


UT-V staff continue to work with VMware critical support to resolve the issue.


The issue with the a host in the virtual server environment (UT-V) is still under investigation.


A host in the UT-V environment appears to be having storage issues with a particular array. ITS Systems staff are investigating.

7/22/2014
1:29 PM
RESOLVED:  Non CAT-I MySQL problem
Service Restored

The affected non cat-1 MySQL service has been restored.  The ITS alerts page was transferred to the emergency page due to the MySQL issues. It was delayed in its return to service due to issues with Expression Engine that ITS Apps has resolved & came back up around 1:00 PM. 


12:50 PM
UT Lists back in service.

12:34 PM Resolved
Non-cat1 mysql service has been restored.
Systems staff continue to monitor but we believe the issue is resolved.

12:32 PM
Currently there are issues with the virtual server environment (UT-V) and MySQL. ITS Systems staff are investigating both but at this time they appear to be unrelated.

12:27 PM
The UT Lists mailing list service is currently unavailable due to the already reported non Cat 1 MySQL database access issues.

12:25 PM
Non CAT-I MySQL is currently having issues with accepting user connections.  ITS staff is currently investigating.

12:23 PM
We have been receiving calls about multiple University websites being down including the ITS Public Pages, the registrar’s website, and bealonghorn. We are investigating a possible large-scale disruption of database services. Here is the error message we the websites are showing:

Warning: mysql_connect() [function.mysql-connect]: Too many connections in/export/httpd/data/its/events/includes/mysql_connect_calendar.phpon line 19
We’re sorry—an error occurred and a connection to the database could not be established.


12:22 PM
Several sites across campus are similarly affected. The common thread appears to be MySQL.

12:21 PM
There is an issue with non-Cat1 MySQL. It has taken down the entire ITS website:

www.utexas.edu/its

and other sites.


Currently there are issues with the virtual server environment.  ITS Systems is investigating.

7/22/2014
9:50 AM
RESOLVED:  WorldSpace Taken Down
Service Restored

The WorldSpace service has been restored.


WorldSpace has been taken down to address a backend issue. Service should be restored once the underlying issue is addressed.

Past Service Interruptions

Upcoming Maintenance

<<< 07/15/2012 - 08/04/2012 >>>
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
6:00 AM - 2:00 PM
Data Center Fiber Maintenance
Service: University Data Center
Description: ITS networking will be performing maintenance on one of the fiber paths into the Data Center. This maintenance is being done to re-route fiber to improve network redundancy.

No customer impact is ... (more)
9:00 AM - 9:30 AM
TEST and QUAL uTexas Identity Manager (TIM) Routine Maintenance
Service: EID
Description: There will be a brief (one minute or so) service interruption during the maintenance period. There will be no PRODUCTION impact.
9:00 AM - 10:00 AM
Planned maintenance of beta.its.utexas.edu web service
Service: UT Direct Q/A environment
Description: Upgrade of security routines to version 8.
No downtime or interruption of service is expected.
6:00 PM - 6:30 PM
PyPE Deployment Interface Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE deployment interface will be taken down briefly to install a new cert issued by the MySQL admins last week. The downtime should last no more than a few minutes.

Deployed projects will be ... (more)
10:00 PM - 11:59 PM
Custom Unix Web Publishing Planned Maintenance
Service: Custom Web Publishing
Description: Routine maintenance for custom Unix based Web hosting services. During the maintenance window there will be brief periods of service unavailability for sites as work proceeds.

Affected custom Web ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
7:00 AM - 8:00 AM
Application Registry (AppReg) Maintenance
Description: The Application Registry (AppReg) will be unavailable on Wednesday, July 18, 2012 from 7am - 8am for system updates.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow associated application Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: On Wednesday, July 18, 2012, from 5 to 7 p.m., the mainframe application *TXINFO will undergo maintenance. A small percentage of users may experience a very limited interruption in service during ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
9:00 AM - 10:00 AM
Planned maintenance on dpdev1.dp.utexas.edu
Service: UT Direct development environment
Description: Updating the security routines on the web server to fix a bug with empty or invalid data in cookies. No change in functionality.
No downtime or interruption of service expected.
All Day
ITS Virtual Servers - removal of deprecated datastores
Service: Virtual Servers
Description: Numerous datastores from the CX3 will be removed from the Virtual Servers hosts. This is part of a planned migration off this part of the storage fabric.

This maintenance event has no anticipated ... (more)
9:00 AM - 10:00 AM
Emergency SAINT (selfscan) Maintenance
Service: Selfscan (SAINT)
Description: We will be performing emergency maintenance on selfscan to replace a failed hard drive.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
6:30 AM - 7:30 AM
Central RAC OAASPROD patching
Service: Oracle
Description: Install security patches and bug fixes on OAASPROD.
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: EID
Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more)
9:00 PM - 10:00 PM
PyPE Planned Maintenance
Service: Python Production Environment (PyPE)
Description: The PyPE service will undergo maintenance while the filer volumes used by the service are moved in preparation for a filer OS upgrade.

During this maintenance, the PyPE service will be completely ... (more)
10:00 PM - 11:59 PM
UTS Planned Maintenance
Service: Web Publishing on Unix
Description: Routine maintenance for the UTS Unix timesharing service (uts.cc.utexas.edu). UTS services including SSH/SFTP access, POP/IMAP email and individual account Web hosting will be unavailable while ... (more)
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected.
5:00 PM - 5:15 PM
UT Direct planned migration
Service: UT Direct
Description: We removed references to T3N$USE2 from two of our modules; migrating them to PROD. We will also move a few old modules to the archive library.
7:00 AM - 10:00 AM
EWDE - SecureDoc Service Maintenance Window
Service: Enterprise Whole Disk Encryption
Description: Recurring maintenance window for SecureDoc services and servers.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
UDCC/UDCB Uplinks Migrating to NOCA Nexus Core
Service: University Data Center
Description: Impact:
Non-Disruptive, Large Scope

Change Description:
Migrate the redundant uplinks for UDCC N7K A/B, UDCC Service (out-of-band) A, and UDCB routers to the new Nexus NOC B core router. The ... (more)
9:00 AM - 11:00 AM
Central RAC OAASDEV DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASDEV environment
5:00 PM - 6:00 PM
PNA Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on some of the PNA servers on Monday, July 30, from 5-6PM. During this maintenance, some PNA-related services will be unavailable. The affected services will ... (more)
6:00 PM - 7:00 PM
UTEBS storage controller reboot
Service: UT Enterprise Bulk Storage (UTEBS)
Description: A redundant storage controller that supports the UTEBS environment will be restarted. No customer impact is expected.
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
10:00 PM - 11:59 PM
RealMedia Streaming Service Maintenance
Service: Webcasts and Streaming Media
Description: Routine maintenance for RealMedia streaming services hosted at realaudio.cc.utexas.edu. Streaming media will be unavailable while maintenance is performed.
9:00 AM - 11:00 AM
Central RAC OAASQUAL DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASQUAL environment
9:00 AM - 4:00 PM
UPS Battery Change - COM 27 & COM 10A
Service: FAC Facilities
Description: Planned Maintenance: UDC Will be replacing EATON Powerware UPS Batteries at COM 27 & COM 10A. This will be an all day event and non-impacting.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
7:00 AM - 8:00 AM
Planned maintenance on utdirect.utexas.edu web service
Service: UT Direct
Description: Updating the security routines on the web server to version 8. No change in functionality, bug fixes only.
No downtime or interruption of service expected.
7:00 AM - 8:00 AM
Planned DPUSER Maintenance
Service: DPUSER
Description: Routine DPUSER maintenance will take place in PROD. No user impact is expected.
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)
6:00 AM - 10:00 AM
Blackboard Service Interruptions
Service: Blackboard
Description: There will be several short service interruptions (mostly around 3 minutes in length) during the posted storage maintenance, while the database fails over and then back.

For the most part the ... (more)
6:00 AM - 10:00 AM
Maintenance for the NFS file servers rosen/guilden
Service: Blackboard
Description: We will be upgrading the operating system on the file servers rosen.cc.utexas.edu and guilden.cc.utexas.edu for security and data integrity issues. The list of services this will affect includes:

... (more)
7:00 AM - 9:00 AM
Central RAC OAASPROD DR Test
Service: Oracle
Description: Perform a database switchover from primary to standby and back on OAASPROD environment
6:00 PM - 7:00 AM
ISO Phone Line Auditing
Service: Telephone Service (Retirement in Progress)
Description: The ISO will be auditing the campus phone lines. Users may notice that their number has been dialed by the Information Security Office between 6PM and 7AM from July 30, 2012 to August 3, 2012. No ... (more)

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

* Submit a help request online

We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!