The University of Texas at Austin

ITS Services Status

Current Service Interruptions


URGENT: OpenSSL exploit in the wild. Please ensure OpenSSL is appropriately patched. Please see the Information Security Office wiki for more information.


4/17/2014
10:35 PM
RESOLVED: Legacy VoIP Phones Partial Outage
Service Restored

The vendor fix has been implemented, however some legacy VoIP phones were logged out during the implementation. These may be logged back in by using your 7-digit phone number and your password. If you require assistance for logging in your phone, submit at trouble ticket online at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1.


“Some legacy VoIP system users experienced outages starting Mar 21 2014.  As of now, all known user data has been corrected.  We will continue respond to any additional issues as they are reported.  Until the permanent fix is in place, no feature changes, additions, or disconnect of the legacy VoIP service should be made.  Emergency cases will be handled.

“This is a worldwide data issue that the vendor is working to resolve. This application is on hold until further notice. ITS will update when the vendor releases an updated fix and procedure.”

4/17/2014
10:11 PM
RESOLVED: SmartVoice Maintenance
Service Restored

Maintenance is completed.


What:
Brief outage to restart the SmartVoice core server to apply Microsoft updates

When:
Thursday, 4/17, 10 pm

Who:
SmartVoice customers and their callers will be affected.

Impact:
SmartVoice logins will be logged out.  Callers will hear a “service temporarily unavailable” message.  Short downtime is expected.

4/17/2014
7:30 AM
RESOLVED Emergency Maintenance for SQL01 April 17, 2014 from 7-8am
Service Restored

Emergency Maintenance for SQL01 is complete


Emergency Maintenance for SQL01 is beginning.  SQL01 service will be unavailable during the maintenance.


ITS Database team will perform an emergency maintenance for SQL01 tomorrow morning from 7-8am.  SQL01 service will be unavailable during the maintenance window. This maintenance is to resolve an issue encounter from previous maintenance.
http://www.utexas.edu/its/alerts/event.php?id=5658

4/11/2014
10:10 PM
New VoIP System Feature Issue
Under Investigation

Updated 4/11/2014
Some new VoIP system users reported issues with activating or deactivating Call Forward variants features on 04/09/14.  While our vendor is working to resolve this issue, any users experiencing this problem can submit a trouble on line at https://utdirect.utexas.edu/tn/tr/index.WBX or call 512-471-5711 option 1 until issue is resolved.

No additional updates will be made until the vendor releases a fix and maintenance is scheduled.

4/11/2014
7:19 AM
UT Wikis Intermittent Outages
Service Functioning, Temporary Solution in Place

The University Wikis Service is experiencing intermittent outages. ITS staff continue to monitor and investigate the root cause of the issue, but users should expect intermittent brief outages until the root cause is discovered. 

4/10/2014
4:56 PM
Yahoo DMARC impacting several campus services
Under Investigation

ITS has identified probable disruption of email communications in the following services due to Yahoo’s implementation of their new DMARC, or Domain-based Message Authentication, Reporting & Conformance policy:

Services with confirmed Impact
•      UT Lists
•      Blackboard
Services with probable Impact
•      Group Messaging
Services with potential Impact
•      Canvas

Impacted populations have been identified as recipients with @yahoo.com domains, or Yahoo managed domains such as @sbcglobal.net, @swbell, @att.net, and @comcast.net.  Senders from these domains may also see bounces from @hotmail.com, @msn.com, @live.com, and @google.com (and any Google Apps addresses, including UTMail users).

Until such a time as Yahoo changes this policy, we suggest using one of the email accounts sponsored by The University of Texas at Austin, changing official email addresses, and changing addresses in UT Lists.  Sponsored Accounts for students include UTmail.  Sponsored accounts for faculty and staff include AEMS and Office 365, as decided by your department.

Past Service Interruptions

Upcoming Maintenance

<<< 08/12/2012 - 09/01/2012 >>>
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:00 AM - 6:00 AM
Courses.utexas.edu (Blackboard) maintenance
Service: Blackboard
Description: This is a weekly maintenance window for Blackboard. Service interruptions may occur during this time.
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
7:00 AM - 8:00 AM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the wireless network to address some issues with AP naming. Based on our lab tests, this will result in a 2-4 second toggle of all the access points on ... (more)
6:30 AM - 7:00 AM
EMN$MAIL maintenance
Service: Mainframe Email
Description: As part of the upcoming migration off of UMBS, we will be making some changes to the backend of the EMN$MAIL delivery system in PROD. These changes should be transparent to end users.
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: uTexas Identity Manager (TIM)
Description: uTexas Identity Manager (TIM) will undergo routine maintenance. During the maintenance period, there will be an outage affecting mainframe transactions. The EID Self-Help Application and EID ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
10:00 PM - 2:00 AM
Wikis Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the second Tuesday of the month from 10 p.m. - 2 a.m. To the maximum extent possible, installation of service, application and security ... (more)
9:00 AM - 11:00 AM
uTexas Enterprise Directory (TED) routine maintenance.
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance on TED (The uTexas Enterprise Directory) will be done at this time. No interruption of service is anticipated.
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 PM - 6:00 AM
Blackboard Maintenance outage
Service: Blackboard
Description: The blackboard service will be unavailable while we perform the following maintenance:
- install SP9
- install SP9 patchset 1

The service will be unavailble from 10p - 2a
9:00 AM - 12:00 PM
ITS Virtual Servers - add new datastores to vSphere
Service: Virtual Servers
Description: On Thurs 8/16 from 9am - noon we will be adding new datastores into the vSphere infrastructure.

No VM or service outages are anticipated.
5:00 PM - 6:00 PM
PNA Maintenance
Service: Public Internet Access
Description: On August 16, from 5-6pm, Networking will be conducting maintenance on the web portal PNA systems to implement some bug fixes. Users on the "guest.utexas.edu" wireless network as well as users on ... (more)
5:00 PM - 6:00 PM
Wireless Network Maintenance
Service: Public Internet Access
Description: Networking will be conducting maintenance on the core wireless routers on August 14-16 from 5-6pm on each day.

During the maintenance, the wireless access points will toggle briefly (up to 1 ... (more)
10:00 PM - 6:00 AM
Blackboard Maintenance outage
Service: Blackboard
Description: The blackboard service will be unavailable while we perform the following maintenance:
- install SP9
- install SP9 patchset 1

The service will be unavailble from 10p - 2a
7:15 AM - 7:30 AM
server maintenance for SQL03
Service: Microsoft SQL Server
Description: mssql server sql03 will be restarted several times during this maintenance period in order to upgrade some hardware settings.
All Day
Network Maintenance Blackout
Service: Campus Network
Maintenance blackout window
Description: Network maintenance blackout
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Monthly Maintenance
Service: SharePoint
Description: Installation of monthly SharePoint and Windows Server patches/updates
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
7:00 AM - 7:15 AM
XML Gateway short service interruption
Service: XMLGateway
Description: There will be a short interruption of service when the virtual host (stutz.its.utexas.edu) for the production XML Gateway service, is moved to the Enterprise cluster of Virtual Machines.
7:00 AM - 7:30 AM
Pype deployment interface maintenance
Service: Python Production Environment (PyPE)
Description: We will be switching the pype.its.utexas.edu deployment interface to start using a new Redhat VM. This maintenance should be transparent to users and no downtime is expected.
8:00 PM - 11:00 PM
Adobe Connect 8.2.2.2 Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect will be upgraded to the latest maintenance release
5:00 PM - 7:00 PM
Define Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: Planned maintenance to deploy necessary fixes and user enhancements. A small percentage of users may experience a very limited interruption in service during this maintenance period.
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: We will be doing routine maintenance to remove unused Apollo modules in TEST. No user impact is expected.
12:01 AM - 2:00 AM
Blackboard maintenance window
Service: Blackboard
Description: Regularly scheduled Blackboard maintenance window
12:01 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint Maintenance Window
Service: SharePoint
Description: Service availability may be intermittent during the maintenance window.
8:00 AM - 11:00 AM
Campus Network Maintenance
Service: Campus Network
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
9:00 PM - 10:00 PM
PyPE planned maintenance
Service: Python Production Environment (PyPE)
Description: Monthly maintenance for the PyPE service.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: We will be doing routine maintenance to remove unused Apollo modules in QUAL. No user impact is expected.
8:00 AM - 11:00 AM
Group E-Mail Server Maintenance
Service: Group E-Mail
Description: ITS will be performing maintenance to replace the Group Email server. No service interruption is expected.
8:00 AM - 8:30 AM
Memory upgrade of vCenter server and database
Service: Virtual Servers
Description: We will be upgrading esxvctr01 and esxvcdb01 memory allocations to keep these 2 VMs from paging, which has been affecting performance.
9:00 AM - 11:00 AM
University Directory ( White Pages ) Maintenance
Service: University Directory (White Pages)
Description: Routine server updates for the University Directory (White Pages) will be implemented. No interruption of service is expected.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: On Wednesday, August 29, 2012, from 5 to 7 p.m., DEFINE Internals/Enterprise Workflow will undergo maintenance. A small percentage of users may experience a very limited interruption of service ... (more)
6:00 PM - 11:59 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Wednesdays between 6 p.m. and midnight. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
6:30 AM - 7:00 AM
uTexas Identity Manager (TIM) PROD routine maintenance
Service: uTexas Identity Manager (TIM)
Description: Normal monthly maintenance. There will be session resets if users are actively working on the EID Self Help Application and EID Administrative Application during the maintenance period.
7:00 AM - 8:00 AM
Planned Apollo Mainenance
Service: Apollo
Description: We will be doing routine maintenance to remove unused Apollo modules in PROD. No user impact is expected.

We Can Help

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