The University of Texas at Austin

ITS Services Status

Current Service Interruptions

7/1/2015
2:14 PM
VoIP Phone Outage
Under Investigation

7/1/2015 2:10 PM
The issue continues on an intermittent basis.  It appears as long call completion times if the call completes at all.  We continue to work with the vendor.


7/1/2015 12:57pm
Staff and vendor are still actively investigating this issue.


7/1/2015 11:01 AM
This event appears to have been momentary.  Staff and vendor are still investigating.


7/1/2015 10:41 AM
We are having reports and seeing the same symptoms we saw earlier this morning.  Attempts to call out do not complete and incoming calls may get an unavailable message or perhaps voicemail.  Voice staff is investigating and the vendor has been contacted.


7/1/2015 9:35 AM
Root cause of the outage is being investigated by the vendor.


7/1/2015 8:47 AM
Service appears restored, staff are confirming full system functions.


7/1/2015 8:09AM
Vendor has determined which part of the system has malfunctioned. Vendor is assessing logs and working on course of action.


7/1/2015 7:34 AM
Vendor and staff continue to investigate.


7/1/15 07:06am
The VoIP outage has been posted to the UT Core website as of 7am.


7/1/15 06:50am
Vendor and staff continue to investigate.


7/1/15 06:13am
Upon further investigation, analog phones on the new system are up.  The problem is affecting only the VoIP telephones.


7/1/15 05:38am
The vendor has been engaged (since 4:50am) and continues to investigate.


7/1/15 04:44am
Voice staff are investigating the incident and assessing the extent of the outage.  Legacy systems are up. Other portions of the system appear to be up and down.


7/1/15 03:35am
UTPD has reported the entire UT main campus telephone system is down.

7/1/2015
1:37 PM
RESOLVED: Office 365 Performance Issues
Service Restored

7/1/2015
Both ITS Systems staff and Microsoft engineers have confirmed that the service is now healthy and operating as expected.


6/30/2015 5:06pm
Microsoft engineers continue to work towards a permanent solution.  Network traffic has been directed to an alternate network in the meantime.
Issues are no longer being reported by campus, but ITS Systems staff continue to monitor for further development.


6/30/2015 2:36pm
Microsoft engineers continue to connect the service to an alternate network capacity in an effort to restore service completely. In parallel, network engineers are repairing the connectivity issue to address the underlying cause.

Reports of issues by users in our tenant appear to have abated – ITS Systems staff will continue to monitor the situation.  The next update will be posted at 5:00 PM.


6/30/2015 12:59pm
Microsoft reports that connecting the service to an alternate mailbox capacity resulted in a partial restoration of service. Engineers are connecting the service to an alternate network capacity in an effort to restore service completely.  The next update will be posted at 2:30 PM.

Preliminary Root Cause: A dependent third-party network experienced an interruption to connectivity, which caused impact to the Exchange Online mailbox infrastructure


6/30/2015 11:29am
Microsoft support personnel are investigating service alerts and system logs related to Exchange Online mailbox access.  Affected users may be unable to connect to the Exchange Online service when using multiple protocols including Outlook, Outlook Web App (OWA), Exchange ActiveSync (EAS), and Exchange Web Services (EWS).

Impact to the University appears to be restricted to sluggish performance at this time – ITS Systems staff are continuing to monitor the situation.  The next update will be posted at 1:30 PM.

7/1/2015
1:57 AM
RESOLVED:EXTENDED UT Web weekly scheduled maintenance
Service Restored

7/1/15 01:56 AM All UT Web services are operating normally at this time.


7/1/15 01:00 AM Maintenance extended until 02:00 a.m.


6/30/15 11:57 PM Maintenance extended until 1:00 a.m.

7/1/2015
12:00 AM
RESOLVED:EXTENDED - University Wiki Service Weekly Maintenance
Service Restored

6/30/15 11:58 PM Maintenance is complete.


23:02- 6/30/15 Maintenance window is extended to 12:00 AM to finalize maintenance. Service is expected to experience some stability issues as testing is performed.

 

Past Service Interruptions

Upcoming Maintenance

<<< 02/16/2014 - 03/08/2014 >>>
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
10:00 AM - 11:00 AM
Group Email Upgrade Production Deployment
Service: Group E-Mail
Description: Deploy prod front end codes
12:00 PM - 6:00 PM
F5 Load Balancer Maintenance
Service: Core Load Balancing Services
Description: Maintenance will be conducted on the F5 Load Balancers to enhance security and improve performance.

Due to the High Availability configuration, most users won't be impacted by the maintenance. ... (more)
5:00 PM - 6:00 PM
Course Instructor Survey planned maintenance
Description: Course Instructor Survey stewards will be performing planned maintenance to deploy enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service. This maintenance is for the qual.its.utexas.edu and beta.dp.utexas.edu ... (more)
8:00 AM - 9:00 AM
UTForge Quarterly Maintenance
Service: UTForge
Description: UTForge Quarterly Maintenance

The UTForge production servers will undergo quarterly system security and package updates. There will be no interruption for the Subversion service, Trac will be ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
6:00 PM - 10:00 PM
Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 8:00 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL
6:30 AM - 8:30 AM
JIRA dependency maintenance event
Service: Jira
Description: MySQL has a maintenance event during this time period:

http://www.utexas.edu/its/alerts/event.php?id=4869

As a result, JIRA will be unavailable for ~10 minutes over the course of the two hour ... (more)
6:30 AM - 8:30 AM
5 to 10 minutes DocRepo outage caused by MySql CAT1 maintenance
Service: Document Repository
Description: A scheduled CAT1 MySQL maintenance between 6:30am and 8:30am on Wed Feb 19 will cause a 5-10 minutes outage to applications using DocRepo.
6:30 AM - 8:30 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled for some time within this 2 hour window.

Execution of calls to XML Gateway, during the MySQL outage, may either be delayed (buffered-up) or fail (if ... (more)
6:30 AM - 8:30 PM
UT Lists dependency maintenance event
Service: UT Lists
Description: Due to ITS MySQL maintenance scheduled for 6:30-8:30 a.m. February 19

http://www.utexas.edu/its/alerts/event.php?id=4869

the UT List mailing list service will experience interruptions in Web ... (more)
7:00 AM - 5:00 PM
Generator fuel scrub and polish
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-C Generators will undergo diesel fuel scrubbing and polishing maintenance. This maintenance is not expected to have any impact on mission critical systems.
9:00 AM - 3:00 PM
ITS Central RAC (Development) maintenance outage
Service: Oracle
Description: Database maintenance
5:00 PM - 6:00 PM
Campus Network Maintenance - Expedited, Non-Disruptive
Service: Campus Network
Description: Networking will be conducting maintenance on the campus border routers to apply a routing configuration for DDoS mitigation and to remove peering to an upstream ISP.

Expected impact: None

Worst-... (more)
7:00 AM - 5:00 PM
Generator fuel scrub and polish
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance. UDC-C Generators will undergo diesel fuel scrubbing and polishing maintenance. This maintenance is not expected to have any impact on mission critical systems.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
2:30 PM - 3:30 PM
CTL's Credit by Exam system improvements
Description: The Center for Teaching and Learning's CBEVO (Credit by Exam Virtual Office) system will undergo maintenance on Friday Feb. 21, 2014 at 2:30 pm. Users will experience a brief outage.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service. This maintenance is for the dpdev1.dp.utexas.edu environment.
6:00 AM - 9:00 AM
SER Chilled Water Outage
Service: University Data Center
Description: Utilities (Chilling Station) and Zone 2 will be performing maintenance on the Chilled Water System. There is a failed, leaking chilled water valve that will be changed out and capped off. This outage ... (more)
8:00 AM - 12:00 PM
SER 308 EATON UPS Battery Replacement
Service: University Data Center
Description: Planned - Non-Disruptive Maintenance - UDC-FAC Personnel along with FlairData will be replacing all batteries in the UPS at SER Room 308. The UPS will be in by-pass during this battery replacement. ... (more)
8:30 AM - 12:30 PM
UT-V SRM Cluster Virtual Switch Upgrade
Service: Virtual Servers
Description: ITS Networking and ITS Systems will be completing upgrades to the virtual switching platform supporting the UT-V SRM Cluster. The work is expected to be non-disruptive.
9:00 AM - 12:00 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
8:00 PM - 11:59 PM
VoIP System Patch Application
Service: Voice Services (VoIP)
Description: Expedited Disruptive - Vendor personnel will be applying a patch to the VoIP system. There may be a 1-2 minute period between 10pm and 11pm when calls cannot be originated. The second half of this ... (more)
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
7:00 AM - 8:00 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS Digital Download Service will be converting to UT Login. A brief service interruption is expected.
7:00 AM - 7:30 AM
UDCB Network Maintenance
Service: University Data Center
Description: Networking will be conducting network maintenance on the UDCB network to install additional port capacity. The maintenance is expected to be non-disruptive.
9:00 AM - 11:00 AM
Shibboleth (PROD) Routine Maintenance
Service: Shibboleth
Description: The Shibboleth production environment (idp.its.utexas.edu) will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
7:00 AM - 9:00 AM
Lock down UTEP PyPE apps to whitelisted IPs
Service: Python Production Environment (PyPE)
Description: The UTEP applications will have their nginx configurations updated to allow use only by a short list ("whitelist") of designated IP addresses. No other PyPE apps will be affected. No disruption of ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 11:00 AM
Footprints Weekly Maintenance
Service: Footprints Incident Tracking System
Description: Application or OS patching and updates.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 12:00 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Sat 3/1/2014
Start time: 8:00 AM
End time: 12:00 PM

Impact: This ... (more)
9:00 AM - 11:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance of the TIM PROD system. There will be an approximate 30 minute outage.
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: ITS Storage Overview
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
3:30 PM - 5:00 PM
PyPE OS Security Patching - Test & Qual
Service: Python Production Environment (PyPE)
Description: Apply OS Patch Stream to PyPE Test and Qual environments. Servers are paired and will be updated in sequence, so PyPE-based web applications will continue to run with diminished capacity but no ... (more)
5:00 PM - 5:30 PM
Group E-Mail Unplanned Expedited Maintenance
Service: Group E-Mail
Description: Group E-Mail maintenance will be performed. Users should not experience any interruption in service.
7:00 AM - 8:00 AM
XML Gateway - migration to UTLogin
Service: XMLGateway
Description: The XML Gateway management application will be migrated to using UTLogin authentication.
7:00 AM - 7:30 AM
Planned Maintenance for Central Web Authentication
Service: Central Web Authentication (CWA)
Description: Central Web Authentication will undergo routine scheduled maintenance. Users should experience no interruption of service. This maintenance is for the utdirect.utexas.edu environment.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:30 AM - 7:30 AM
UDCC Network Maintenance
Service: University Data Center
Description: ITS Networking will be performing network maintenance on three of the UDCC data center rows. During this time, devices on the UDCC data center network rows impacted may be intermittently unavailable ... (more)
2:30 PM - 5:30 PM
uTexas Enterprise Directory (TED) routine maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine software updates will be done on TED (The uTexas Enterprise Directory) during this maintenance. No interruption of service is anticipated, however updates to TED may be suspended periodically ... (more)
3:30 PM - 4:30 PM
UTLogin Expedited - Non-Disruptive Maintenance
Service: UTLogin
Description: ITS Applications will be conducting an expedited, non-disruptive maintenance on the UTLogin system.

Date: Wed 3/5/2014
Start time: 3:30 PM
End time: 4:30 PM

Impact: None expected
5:00 PM - 6:00 PM
UT Direct expedited nondisruptive maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. Users should not experience any interruption in service.
7:00 AM - 8:00 AM
Campus Network Maintenance - Non-Disruptive
Service: Campus Network
Description: Networking will be conducting maintenance on the campus core routers to implement a configuration change needed for the auto-configuration project.

Expected disruption: None

Worst-case ... (more)
7:00 AM - 8:00 AM
PyPE Test 2 Server Maintenance
Service: Python Production Environment (PyPE)
Description: Patch pype-test-02 boot sequence to avoid overwhelm, and reboot it. This completes patch maintenance begun 3:30pm March 3. In addition to test-02, Deployment interface will be down as well for part ... (more)
8:30 AM - 5:30 PM
UT-V Enterprise and Commodity 2 Cluster Virtual Switch Upgrade
Service: Virtual Servers
Description: ITS Networking and ITS Systems will be completing upgrades to the virtual switching platform supporting the UT-V Enterprise and Commodity 2 Cluster. The work is expected to be non-disruptive.
3:45 PM - 4:15 PM
UT Direct expedited nondisruptive maintenance
Service: UT Direct
Description: UT Direct stewards will be performing expedited maintenance to update messaging. Users should not experience any interruption in service.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:00 AM - 11:59 AM
CTL Test Registration System Maintenance
Description: The Center for Teaching and Learning's (CTL's) Test Registration system will experience a temporary outage for system maintenance.
12:01 PM - 1:00 PM
CTL Scanning Maintenance
Description: The Center for Teaching and Learning's "CTL Scanning Reports" page and administrative "CASI" scanning system will experience a temporary outage, to perform system maintenance.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
8:00 AM - 11:59 AM
Web Central Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)

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