The University of Texas at Austin

ITS Services Status

Current Service Interruptions

9/19/2014
2:13 AM
RESOLVED: Reboot for PHAROS UTPrint server
Service Restored

2:11 AM
The PHAROS UTPrint server is back online with functioning services.  The server is accepting print jobs from clients, though it remains to be seen if this reboot resolved the issue for SOA.  For the purposes of campus notification, this maintenance is complete.


12:22 AM
The PHAROS UTPrint server will be rebooted shortly after 12:00AM Friday morning to complete periodic patching and resolve an EDI service problem related to School of Architecture printing.

Any persons attempting to print using UTPrint during this reboot/maintenance window will be denied at the output terminals and by the print client software.

The demands on the UTPrint service require rebooting and maintenance during off-peak hours.

I will followup to this list once the maintenance is complete and printing services are verified as properly restored (which may take several hours).

At the direction of Pharos, it will be necessary to apply a service pack for Uniprint 8.3 Revision 396 which will enable consistent printing from Windows 8.1 (a problem which becomes more apparent every day).  The application of this service pack relates to client packages created and distributed by the server and will not directly affect the Pharos Uniprint print service on the server.

9/18/2014
4:42 PM
RESOLVED: UT Direct PDF Generator
Service Restored

16:37
This is the FINAL update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Good news!  The bug with redirection has been fixed in Production.  We are considering this issue entirely closed, and there will be no further updates to this list.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

If you have specific concerns with the PDF Generator apart from UT Login, the team can be reached directly at pdfgen-admin@utlists.utexas.edu


14:17

ITS has placed a new version of PDF Generator into UT Direct in production as of about 11:15 AM today, and all Administrative Systems testing areas have reported success with it.

We believe this version fixes all reported problems.

There remains one known but rare bug: if you request a secured document but are not logged in, you will be prompted to login but not returned to the document.

You can still get the document by asking for it again after logging in, and many report that the browser’s “back” button works for this purpose.

ITS continues to work to correct this known bug.  Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

The next update will be Monday 9/22 at 2:00 PM or earlier as warranted.


11:15

ITS has placed a new version of UT Direct PDF Generator into the production UT Direct environment.

We believe this version fixes all reported problems. 

One known bug exists: If a secured document is requested and are you are not logged in, you will be prompted to login.  Instead of redirecting you back to your original request (and handing you the document), the you will be redirected to the UT Direct homepage.  ITS will continue to develop a fix for this condition.

An update will follow at 2:00 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

This issue will remain under investigation. 


10:14
ITS has placed a new version of UT Direct PDF Generator into the Qual UT Direct environment.  We are planning to release to Production UT Direct today.
Until then, ITS continues testing in the Qual UT Direct environment with assistance from groups that have reported problems from the University.
An update will follow at 2:00 PM, or earlier as warranted.
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:10
ITS has completed remediation and initial testing of a fix to the UT Direct PDF Generator. 
ITS will continue testing in development and qual UT Direct environments, with assistance from groups that have reported problems from the University.
An update will follow at 9/18 10AM, or earlier as warranted. 
Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


12:16
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from within UT Direct have proven inconsistent; PDF creation success and failure are intermittent, even using the same combinations of browser and OS.
ITS has begun prototyping solutions for the PDF Generator application, and we hope to be able to test with a wider audience this afternoon.
An update will follow at 4:30 PM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:
- What is the level of impact lack of PDF generation is causing in daily operations?
- Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
- Are there any “critical” periods happening soon that would change the level of impact in daily operations?


10:41
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php
Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.
ITS has begun remediating the sections in the PDF Generator application which cause the undesired behavior.
An update will follow at noon, or earlier as warranted. 

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.  Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


17:04
ITS Systems Middleware continues to investigate and has obtained assistance from developers in ITS Applications in the effort.

No workaround has been identified yet, though the team has identified promising leads.  We will update the list again on Wednesday at 12 noon.


17:02
This is an update to the “UT Direct PDF Generator” alert, posted at: http://www.utexas.edu/its/alerts/main.php

Attempts to generate PDFs from with UT Direct has been inconsistent; PDF creation success and failure are intermittent, using the same combinations of browser and OS.

Analysis of code and transactional process traces have resulted in identification of sections in the PDF Generator that may be responsible for the undesired behavior.  ITS continues to investigate and debug this issue. 

An update will follow no later than 10:00AM, or earlier as warranted.

Please contact the UTLogin team at utlogin@utlists.utexas.edu if you have any issues, questions or concerns.

Please include:

What is the level of impact lack of PDF generation is causing in daily operations?
Are there any workarounds (like using the application/browser “print to PDF”) that are applicable in any situations?
Are there any “critical” periods happening soon that would change the level of impact in daily operations?


11:30
ITS has been notified of problems using the “PDF generator” within UT Direct.

This service is most commonly used to create electronic copies of W-2s and systematically generated letters.

ITS is attempting to reliably reproduce the problem and troubleshoot the issue.

An update will follow no later than 1.30PM, or earlier as warranted.ITS continues to investigate and debug this issue.

9/11/2014
8:09 AM
Deprecating selected older, weaker SSL ciphers for Canvas
Under Investigation

We’re deprecating a handful of older, weaker SSL ciphers effective EOD next Wednesday (9/17/14); we believe very few, if any, of you will be impacted by this change.

Past Service Interruptions

Upcoming Maintenance

<<< 05/18/2014 - 06/07/2014 >>>
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
12:01 AM - 6:00 AM
SharePoint 2010 Maintenance
Service: SharePoint
Description: During the weekly maintenance window, SharePoint 2010 farm will have SharePoint updates (product updates and security updates) installed.
8:00 AM - 2:00 PM
Campus Network Maintenance
Service: Campus Network
Maintenance blackout window
Description: Networking will be performing maintenance on the campus network. During this time, portions of the campus network may be intermittently unavailable. Hosts and services connected to the campus network ... (more)
6:00 PM - 9:00 PM
ITS Central RAC (Production) maintenance
Service: Oracle
Description: Patching for the OS and Database will occur during this maintenance window. No service interruption is expected.
6:00 PM - 11:59 PM
Adobe Connect Upgrade
Service: Web Conferencing - Adobe Connect
Description: Adobe Connect will be upgraded to the latest release
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 PM - 8:00 PM
Group E-Mail Planned Maintenance
Service: Group E-Mail
Description: The Group E-mail system will undergo regular maintenance on the third Monday of every month. This maintenance may be minor and non-disruptive or may consist of OS updates that would require a reboot ... (more)
9:00 AM - 10:00 AM
Natclipse server maintenance
Description: The natclipse servers will undergo regular operating system (OS) maintenance on the third Tuesday of every third month. No user disruption is expected due to service architecture.
12:00 PM
Course Instructor Survey planned maintenance
Description: Changes to text of automated emails and web page.
6:00 PM - 10:00 PM
University Wiki Service Monthly Maintenance
Service: University Wiki Service
Description: Scheduled maintenance for the University Wiki Service occurs the third Tuesday of the month from 6 p.m. - 10 p.m. To the maximum extent possible, installation of service, application and security ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
6:00 AM - 7:30 AM
Planned monthly maintenance for ITS CAT1 and non-CAT1 MySQL
Service: MySQL
Description: regular planned maintenance window for ITS CAT1 and non-CAT1 MySQL. This window will have interruptions of service to Central ITS MySQL CAT1 service, affecting Document Repository (DocRepo), ITS ... (more)
6:30 AM - 8:30 AM
XML Gateway outage (MySQL maintenance)
Service: XMLGateway
Description: A 5-10 minute Cat 1 MySQL outage is scheduled for some time within this 2 hour window.

Execution of calls to XML Gateway, during the MySQL outage, may either be delayed (buffered-up) or fail (if ... (more)
6:30 AM - 8:30 AM
Document Repository interruption caused by monthly Cat1 MySQL maintenance
Service: Document Repository
Description: Planned CAT1 MySQL maintenance will cause 5 to 10 minutes interruption to Document Repository during the maintenance window
9:15 AM - 10:00 AM
Administrative Systems file transfer server upgrade
Service: Mainframe
Description: Non-disruptive upgrades to transfer.its.utexas.edu, the SFTP server for Administrative Systems
9:15 AM - 10:45 AM
Mainframe Transfer Server Migration
Service: Mainframe
Description: Migration of the transfer service to new hosts.
2:30 PM - 5:30 PM
Planned Disruptive TED Maintenance
Service: uTexas Enterprise Directory (TED)
Description: Routine maintenance will take place on the uTexas Enterprise Directory (TED). No user impact is expected between 2:30 and 5:00 pm. There will be a brief interruption to TED updates between 5:00 and 5:... (more)
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:00 PM - 7:00 PM
UT Direct planned maintenance
Service: UT Direct
Description: UT Direct will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited interruption in service.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
6:00 AM - 8:00 AM
UTForge monthly application maintenance
Service: UTForge
Description: The UTForge service will undergo application maintenance monthly on the fourth Thursday. Subversion and Trac will be not be available for at least a portion of this maintenance event.
9:00 AM - 11:00 AM
Shibboleth (PROD) Maintenance - Non-Disruptive
Service: Shibboleth
Description: The Shibboleth production environment will undergo routine scheduled maintenance at this time. Users should experience no interruption of service.
10:00 AM - 10:30 AM
Javamail - application update
Service: Mainframe Email
Description: An update to the Javamail software will be deployed, to provide better logging of individual emails, particularly in case of transmission failure.
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
3:30 PM - 4:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements. Users should not experience any interruption in service.
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
7:00 AM - 9:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting disruptive maintenance on the TIM PROD system. There will be about a one hour outage during the maintenance.
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
6:30 AM - 7:00 AM
PROD uTexas Identity Manager (TIM) Routine Maintenance
Service: uTexas Identity Manager (TIM)
Description: We will be conducting routine maintenance on the TIM PROD system. Users of the EID Administrative Application or the EID Self Help Application may experience connection resets during the maintenance ... (more)
7:00 AM - 8:30 AM
SDS - Digital Download Service maintenance
Service: Software Distribution and Sales
Description: SDS Digital Download service will be unavailable for enhancements to the site. Customers may experience service disruptions intermittently during this window.
12:00 PM - 1:00 PM
Campus Red Hat Network Satellite Planned Maintenance
Service: Campus Red Hat Network Satellite (RHNS)
Description: The Campus Redhat Network Satellite will undergo maintenance on Tuesday May 27 from noon till 1pm. During this time the Satellite will be unavailable to provide updates to Redhat systems.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
10:00 PM - 11:59 PM
Web Central Biweekly Scheduled Maintenance
Service: Web Central
Description: The servers and software associated with www.utexas.edu, custom websites hosted on Web Central, and Web publishing on UNIX (UTS, uts.cc.utexas.edu) will undergo scheduled maintenance. During this ... (more)
7:00 AM - 8:00 AM
Pype Django upgrade
Service: Python Production Environment (PyPE)
Description: We will be upgrading Django on Pype from 1.4.12 to 1.4.13.
7:30 AM - 8:30 AM
Credit Card Server Configuration Update
Service: Central Credit Card Processing Web Site
Description: We will be updating the configuration on the credit card machines.
5:00 PM - 7:00 PM
Wireless Network Maintenance
Service: Campus Network
Description: Networking will be conducting maintenance on the wireless network controllers to load new controller and AP software. Clients may experience a loss of wireless network connectivity for about 5 ... (more)
12:01 PM - 1:00 PM
CTL's Credit by Exam system maintenance
Description: CTL's Credit by Exam system will undergo maintenance. Users may experience a brief interruption in service.
4:45 PM - 5:15 PM
CTL's Credit by Exam system non-disruptive maintenance
Description: CTL's Credit by Exam system will undergo non-disruptive maintenance
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
10:20 AM - 10:45 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive maintenance
2:45 PM - 3:15 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive Maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.
12:00 AM - 1:00 AM
Mainframe maintenance window
Service: Mainframe
Description: The UT Austin mainframe will undergo planned maintenance early Sunday morning beginning shortly after 12:00 AM midnight and lasting approximately 1 hour into Sunday morning. UT Direct, applytexas.org,... (more)
12:00 AM - 6:00 AM
Blackboard Weekly Maintenance
Service: Blackboard
Description: This window is for weekly planned maintenance, disruptive and non-disruptive, and may include OS patching for application servers or infrastructure dependencies, as well as database or application ... (more)
12:00 AM - 6:00 AM
Austin Disk Services Planned Maintenance Window
Service: Austin Disk Services
Description: Customers utilizing the following dependent services may be affected:

* Austin Disk shares (user home directories and departmental shares)
* Stat Apps Server (user profiles, redirected documents ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
3:30 PM - 5:00 PM
PyPE Non-Prod OS Maintenance
Service: Python Production Environment (PyPE)
Description: RHEL OS patching of PyPE non-prod environment = DEV, ADMINDEV, TEST, QUAL. PROD and BETA are unaffected. Rolling restarts on TEST, QUAL.

Deployment interface will be down for most of the duration
7:00 PM - 7:30 PM
UTLogin routine maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Mon 6/2/2014
Start time: 7:00 PM
End time: 7:30 PM

Impact: No service ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
8:00 AM - 9:00 AM
qual.its.utexas.edu authentication changing to UTLogin
Service: UT Direct Q/A environment
Description: We will be upgrading the authentication mechanism used by utdirect qual (qual.its.utexas.edu) to use UTLogin

The Central Web Authentication and Fat Cookie (CWA/FC) system used by many university ... (more)
5:30 PM - 7:30 PM
TID Print Server Firmware Updates
Service: TID Printing
Description: TID Print Servers will latest server firmware installed. Intermittent service outages are expected.
10:00 PM - 11:59 PM
SharePoint Maintenance (Tue)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 8:00 AM
Monthly MSSQL Maintenance
Service: Microsoft SQL Server
Description: Regular monthly maintenance period for ITS MSSQL Servers
3:55 PM - 4:30 PM
CIS non-disruptive maintenance
Description: The Course Instructor Survey system will undergo non-disruptive maintenance.
5:00 PM - 7:00 PM
DEFINE Internals/Enterprise Workflow Planned Maintenance
Service: DEFINE Internals/Enterprise Workflow
Description: *DEFINE Internals/Enterprise Workflow will be performing planned maintenance to deploy user-requested enhancements and bug fixes. A small percentage of users may experience a very limited ... (more)
5:25 PM - 6:00 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive maintenance.
10:00 PM - 11:00 PM
UT Lists planned maintenance
Service: UT Lists
Description: The UT Lists mailing list service at utlists.utexas.edu will undergo routine service maintenance. List mail delivery and access to the Web interface at https://utlists.utexas.edu may be unavailable ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
5:00 PM - 10:00 PM
Blog Service Weekly Maintenance
Service: University Blog Service
Description: Scheduled maintenance may occur weekly on Thursdays between 5 p.m. and 10 p.m. To the maximum extent possible, installation of service, application, and security updates will be performed during ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 6:30 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a complete system outage.

Date: Friday 6/6/2014
Start time: 6:00 AM
End time: 6:30 AM

Impact: During ... (more)
9:00 AM - 11:00 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a partial system outage.

Date: Friday 6/6/2014
Start time: 9:00 AM
End time: 11:00 AM

Impact: This is ... (more)
4:40 PM - 5:10 PM
CTL's Credit by Exam System Non-disruptive Maintenance
Description: CTL's Credit by Exam System will undergo non-disruptive Maintenance.
10:00 PM - 11:59 PM
SharePoint Maintenance (Fri)
Service: SharePoint
Description: Regularly scheduled SharePoint maintenance each Tuesday and Friday 10PM to midnight. This maintenance may be minor and non-disruptive or may consist of component or service resets which will ... (more)
All Day
AD Remediation
Service: Austin Active Directory
Description: ITS will be updating accounts in the Austin Active Directory as per the AD Remediation project.

For further information, see the AD Remediation project page: http://www.utexas.edu/it/ad/project
6:00 AM - 9:00 AM
UTLogin planned maintenance
Service: UTLogin
Description: ITS Applications will be conducting maintenance on the UTLogin system that will result in a complete system outage.

Date: Saturday 6/7/2014
Start time: 6:00 AM
End time: 9:00 AM

Impact: ... (more)
7:00 AM - 10:00 AM
EWDE Maintenance
Service: Enterprise Whole Disk Encryption
Description: Enterprise Whole disk Encryption serviece (SecureDoc) maintenance
7:00 AM - 12:00 PM
Weekly planned maintenance for OS patching
Service: Footprints Incident Tracking System
Description: Reserved window for weekly maintenance events -- mostly OS patching.

We Can Help

Get help from an expert:

* ITS Help and Service Desk

* Call us at 512-475-9400

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We also have a walk-in service in the first floor lobby of the Flawn Academic Center (FAC). Stop by and let us help you!